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DEVELOPMENT OF ELECTRIC CUSTOMER RELATIONSHIP MANAGEMENT FOR ACCELERATION OF CLAIM SERVICES AND COMPLETION FOR CUSTOMER COMPLAINTS IN LIFE INSURANCE COMPANY 开发电子客户关系管理，加快人寿保险公司的理赔服务，完成客户投诉
IJISCS International Journal of Information System and Computer Science Pub Date : 2019-12-07 DOI: 10.56327/ijiscs.v3i2.755
Riri Fajriah, Nia Rahma Kurnianda
{"title":"DEVELOPMENT OF ELECTRIC CUSTOMER RELATIONSHIP MANAGEMENT FOR ACCELERATION OF CLAIM SERVICES AND COMPLETION FOR CUSTOMER COMPLAINTS IN LIFE INSURANCE COMPANY","authors":"Riri Fajriah, Nia Rahma Kurnianda","doi":"10.56327/ijiscs.v3i2.755","DOIUrl":"https://doi.org/10.56327/ijiscs.v3i2.755","url":null,"abstract":"Implementation of e-Customer Relationship Management (e-CRM) in financial services industry will give influence to increase customer loyalty. One indicator of this is the development of features in the e-CRM application that make access easy for customers. However, the development of the e-CRM model is generally applied to the banking sector, while customer service needs in other financial services sectors such as insurance company are equally important. One of the main problems in life insurance companies is the measurement of claims service level agreement. In this research we intend to design an e-CRM application that can facilitate the management of complaints and claims reports in a life insurance company more effectively. The e-CRM application can also facilitate measurement of customer service staff performance in serving customers. In this research we applied the Rapid Application Development (RAD) method for development e-CRM application. The results of this research are development of e-CRM application, complaint management and supporting daily operational of customer care staff in a life insurance company. ","PeriodicalId":32370,"journal":{"name":"IJISCS International Journal of Information System and Computer Science","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-12-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41968662","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
ANALYSIS AND DISTANCE ACCESS DESIGN FAR WITH VPN TECHNOLOGY IN BMT OFFICE. MENTARI EAST LAMPUNG BMT办公系统中VPN技术的分析与远程接入设计。明塔里东楠榜
IJISCS International Journal of Information System and Computer Science Pub Date : 2019-12-07 DOI: 10.56327/ijiscs.v3i2.742
A. Hidayat
{"title":"ANALYSIS AND DISTANCE ACCESS DESIGN FAR WITH VPN TECHNOLOGY IN BMT OFFICE. MENTARI EAST LAMPUNG","authors":"A. Hidayat","doi":"10.56327/ijiscs.v3i2.742","DOIUrl":"https://doi.org/10.56327/ijiscs.v3i2.742","url":null,"abstract":"Along with the widespread use of the internet, many companies then switch to using the internet as part of their network to save costs. However, security issues are still a major factor in the reliability of a network. Virtual Private Network (VPN) is one way that can be used to create a private network and long-distance connections (remote access) with a high level of security over public networks or the Internet. The conclusions of this study are a) analysis and design of remote access with VPN technology in the Mentari East Lampung BMT Office, b) the resulting management of IP Address distribution for connections between branches using VPN, c) the creation of a VPN account management function for connection between branch BMT office. Mentari East Lampung, d) has successfully tested the VPN account login from the Client side.","PeriodicalId":32370,"journal":{"name":"IJISCS International Journal of Information System and Computer Science","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-12-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41945247","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
APPLICATION DETERMINANT HEALTHY FOOD EXPERT TO SUPPORT THE NEEDS OF NURSING MOTHERS 应用决定健康食品专家来支持哺乳母亲的需求
IJISCS International Journal of Information System and Computer Science Pub Date : 2019-12-07 DOI: 10.56327/ijiscs.v3i2.802
Zahra Zainun Hayatie, Diny Vellyana, Muhamad Muslihudin
{"title":"APPLICATION DETERMINANT HEALTHY FOOD EXPERT TO SUPPORT THE NEEDS OF NURSING MOTHERS","authors":"Zahra Zainun Hayatie, Diny Vellyana, Muhamad Muslihudin","doi":"10.56327/ijiscs.v3i2.802","DOIUrl":"https://doi.org/10.56327/ijiscs.v3i2.802","url":null,"abstract":"determination of breastfeeding mothers of healthy foods is one of the processes to Determine the level of quality of the food eaten by the mother during suckling. The Process of Determining healthy food to support the needs of breastfeeding mothers are usually still manual, the breastfeeding mothers should consult midwife or health canters nearby to find healthy food and health level of healthy foods that are consumed during lactation that the nursing mothers are sometimes difficult, for the midwife or health canters diligence takes time for consultation and moms find it difficult, if you have to carry the baby, especially a baby that is still under 5 months. In order to Overcome the problems that happened made design and construction Application Specialists Determinants Healthy Foods Needs to Support Breastfeeding. The method used for application development expert determinants of healthy foods to support the needs of breastfeeding mothers using Data Flow Diagrams (DFD). The end result of the design and construction of this expert application is the existence of a web-based mobile web that can provide easy access to information and the process of defining healthy and unhealthy food nursing mothers to Become more effective and efficient","PeriodicalId":32370,"journal":{"name":"IJISCS International Journal of Information System and Computer Science","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-12-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41507026","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
DECISION SUPPORT SYSTEM OF ACHIEVED STUDENTS USING WEIGHTED PRODUCT METHOD 利用加权积法对优等生进行决策支持
IJISCS International Journal of Information System and Computer Science Pub Date : 2019-12-07 DOI: 10.56327/ijiscs.v3i2.800
Dewi Rahayu, Siti Mukodimah
{"title":"DECISION SUPPORT SYSTEM OF ACHIEVED STUDENTS USING WEIGHTED PRODUCT METHOD","authors":"Dewi Rahayu, Siti Mukodimah","doi":"10.56327/ijiscs.v3i2.800","DOIUrl":"https://doi.org/10.56327/ijiscs.v3i2.800","url":null,"abstract":"Constitution of the Republic of Indonesia No. 12 of 2012 that part of the national education system has a strategic role in educating the life of the nation. Students are people who are trying to develop themselves through the process of education on the path, level and type of education. The Weighted Product method is chosen because the method is solved by using multiplication to connect the value of the attribute, where the value must be raised with the attribute weight value in question. Criteria that have been determined include: average value, discipline, attendance, extracurricular, and Non-Academic. The results of this study there are 6 alternatives, obtained the value of Agus = 0.1618 as the student with the lowest value and the value of Intan = 0.1748 as the best student","PeriodicalId":32370,"journal":{"name":"IJISCS International Journal of Information System and Computer Science","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-12-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48391930","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 5
CUSTOMER COMPLAINT INFORMATION SYSTEM AT NATIONAL STANDARDIZATION AGENCY OF INDONESIA 印尼国家标准化机构客户投诉信息系统
IJISCS International Journal of Information System and Computer Science Pub Date : 2019-12-07 DOI: 10.56327/ijiscs.v3i2.740
Yuwan Jumaryadi
{"title":"CUSTOMER COMPLAINT INFORMATION SYSTEM AT NATIONAL STANDARDIZATION AGENCY OF INDONESIA","authors":"Yuwan Jumaryadi","doi":"10.56327/ijiscs.v3i2.740","DOIUrl":"https://doi.org/10.56327/ijiscs.v3i2.740","url":null,"abstract":"Technological developments changes the flow of information, where anyone can receive information easily. BSN as an Indonesian non-ministerial government institution needs to think about customer satisfaction with the services that provided. Completion of customer complaint is an important thing in fulfillment customer satisfaction. At present, the delivery of information regarding complaints against BSN services is still done in a conventional manner, where each user submits a complaint directly to the Helpdesk. However, in this case the section head is difficult to monitor every complaint that exists to improve the SLA. By proposing an Customer Complaint information system that can monitor customer complaints, it is hoped that it can improve service to any complaints that exist. This research is expected to assist users so that any complaints submitted can be resolved immediately, and are expected to increase SLA.","PeriodicalId":32370,"journal":{"name":"IJISCS International Journal of Information System and Computer Science","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-12-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44031503","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 3
IMPLEMENTATION OF TOPSIS METHOD SELECTION OF STUDENT ACHIEVEMENT LANE STMIK PRINGSEWU TOPSIS方法在学生成绩车道选择中的应用STMIK PRINGSEWU
IJISCS International Journal of Information System and Computer Science Pub Date : 2019-05-05 DOI: 10.56327/ijiscs.v3i1.725
S. Sucipto, Deni Kurniawan Wibisono
{"title":"IMPLEMENTATION OF TOPSIS METHOD SELECTION OF STUDENT ACHIEVEMENT LANE STMIK PRINGSEWU","authors":"S. Sucipto, Deni Kurniawan Wibisono","doi":"10.56327/ijiscs.v3i1.725","DOIUrl":"https://doi.org/10.56327/ijiscs.v3i1.725","url":null,"abstract":"New admissions is a routine activity carried out by all universities in Indonesia each year. These activities may be regarded as the starting point of the search process for new students STMIK Pringsewu quality. At this time the data processing for selecting new students achievement lane STMIK Pringsewu still using Microsoft Excel. The processing of value requires a long time, especially in the process of selection and ranking process. Decision support system is the right system to be implemented, because the decision support system can help make decisions based on the same criteria. The method used in this research is the method of TOPSIS (Technique for Order Preference by Similarity to Ideal Solution). Selection of new students STMIK Pringsewu using TOPSIS method. results of a decision support system using the method of TOPSIS (Technique for Order Preference by Similarity to Ideal Solution)to assist and facilitate Universities in determining which students are competent or not get into college STMIK Pringsewu use the path of achievement.","PeriodicalId":32370,"journal":{"name":"IJISCS International Journal of Information System and Computer Science","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-05-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42106091","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 3
ONLINE COOPERATIVE APPLICATION FOR COFFEE FARMER GROUP IN PAGAR ALAM CITY 巴加阿拉姆市咖啡农民团体在线合作申请
IJISCS International Journal of Information System and Computer Science Pub Date : 2019-05-04 DOI: 10.56327/ijiscs.v3i1.715
H. Heriansyah, P. Maharani
{"title":"ONLINE COOPERATIVE APPLICATION FOR COFFEE FARMER GROUP IN PAGAR ALAM CITY","authors":"H. Heriansyah, P. Maharani","doi":"10.56327/ijiscs.v3i1.715","DOIUrl":"https://doi.org/10.56327/ijiscs.v3i1.715","url":null,"abstract":"The city of Pagar Alam with the commodity of coffee plants with an area of 8,323 ha with a total production of 7,465.50 tons. The coffee plants produced by 90% of robusta types are the result of export commodities and have become a mainstay of the city's economy. Harapan Jaya farmer group located in Pagar Alam Utara sub-district, Pagar Alam City has a system of selling and marketing carried out individually through middlemen and not through coffee farmer groups. Marketing of coffee products to various cities through middlemen unwittingly has eliminated the distinctive characteristics and quality of Pagar Alam coffee because it has been processed and mixed with coffee from outside the city of Pagar Alam. The Participatory Action Research (PAR) model is used in this study as a research method approach, where researchers invite and involve coffee farmer groups as active participants in a concrete action where they themselves experience problems in order to change, improve, build and use a system built . The online cooperative application was built by collecting data related to the coffee sales system in Harapan Jaya coffee farmer group in the city of natural fences, then the researchers analyzed and designed the system based on existing data. Features in online cooperative applications can run well after implementation and testing. Deepening cooperative concepts that are more detailed such as adding business and other cooperative activities can be applied to online cooperative applications to further perfect this application.","PeriodicalId":32370,"journal":{"name":"IJISCS International Journal of Information System and Computer Science","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-05-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47429282","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
HIGH CAPACITY AND OPTIMIZED IMAGE STEGANOGRAPHY TECHNIQUE BASED ON ANT COLONY OPTIMIZATION ALGORITHM 基于蚁群优化算法的大容量优化图像隐写技术
IJISCS International Journal of Information System and Computer Science Pub Date : 2019-05-04 DOI: 10.56327/ijiscs.v3i1.720
A. Piya
{"title":"HIGH CAPACITY AND OPTIMIZED IMAGE STEGANOGRAPHY TECHNIQUE BASED ON ANT COLONY OPTIMIZATION ALGORITHM","authors":"A. Piya","doi":"10.56327/ijiscs.v3i1.720","DOIUrl":"https://doi.org/10.56327/ijiscs.v3i1.720","url":null,"abstract":"The tremendous development of digital technology, it is mandatory to address the security while transmitting information over network in a way that observer couldn’t depict it. Measures to be taken to provide the security by establishing hidden communication using steganography principle which is help to camouflage the secret information in some carrier file such as text, image, audio and video. In this era of hidden data communication, image becoming an effective tool on account of their frequency, capability and accuracy. Image steganography uses an image as a carrier medium to hide the secret data. The main motive of this article is that the uses the combination of frequency domain and optimization method inorder to increasing in robustness. In this article, Integer Wavelet transform is performed into the host image and coefficients have been transformed. ACO optimization algorithm is used to find the optimal coefficients where to hide the data. Furthermore, sample images and information having been demonstrated which proved the increased robustness as well as high level of data embedding capacity.","PeriodicalId":32370,"journal":{"name":"IJISCS International Journal of Information System and Computer Science","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-05-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45865148","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 5
EVALUATION OF THE GOVERNANCE OF THE STAFFING SYSTEM ON THE PORCH OF THE RESEARCH AND STANDARDIZATION OF THE INDUSTRY BANDAR LAMPUNG USING THE COBIT FRAMEWORK 基于COBIT框架的班达灯具行业标准化研究
IJISCS International Journal of Information System and Computer Science Pub Date : 2019-05-04 DOI: 10.56327/ijiscs.v3i1.719
Ochi Marshella Febriani, Arie Setya Putra
{"title":"EVALUATION OF THE GOVERNANCE OF THE STAFFING SYSTEM ON THE PORCH OF THE RESEARCH AND STANDARDIZATION OF THE INDUSTRY BANDAR LAMPUNG USING THE COBIT FRAMEWORK","authors":"Ochi Marshella Febriani, Arie Setya Putra","doi":"10.56327/ijiscs.v3i1.719","DOIUrl":"https://doi.org/10.56327/ijiscs.v3i1.719","url":null,"abstract":"This research was conducted to help research and standardization of Industrial halls Bandar lampung in evaluating system of tatakelola kepegawaiannya. Particular Audit presence in the system as a whole in the use, benefits, and results were found from the utilization of IT tatakelola. By evaluating it staffing company governance systems can automatically detect accurately what is written about the actions of lies and so forth in the staffing system tailored to the regulation of GR No. 53 of the year 2010. System audit is carried out will make it easier to find flaws in it, and the benefit system. the Cobit (control objectives for information and related technology) that calculates overall and evaluate tatakelola IT Audit. produce recommendations for improvements to the staffing system and will provide a solution for the company.","PeriodicalId":32370,"journal":{"name":"IJISCS International Journal of Information System and Computer Science","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-05-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49542229","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
MOBILE-BASED APPLICATIONS DETERMINATION OF NETWORK COMPUTER TECHNIQUES FOR VOCATIONAL COMPETENCE TESTS OF VOCATIONAL SCHOOL OF PRINGSEWU DISTRICT 基于手机的应用软件网络计算机技术应用软件的确定
IJISCS International Journal of Information System and Computer Science Pub Date : 2019-04-30 DOI: 10.56327/ijiscs.v3i1.753
Erma Dwiyani, Siti Mukodimah
{"title":"MOBILE-BASED APPLICATIONS DETERMINATION OF NETWORK COMPUTER TECHNIQUES FOR VOCATIONAL COMPETENCE TESTS OF VOCATIONAL SCHOOL OF PRINGSEWU DISTRICT","authors":"Erma Dwiyani, Siti Mukodimah","doi":"10.56327/ijiscs.v3i1.753","DOIUrl":"https://doi.org/10.56327/ijiscs.v3i1.753","url":null,"abstract":"Quality Vocational High Schools are viewed from the feasibility of facilities and infrastructure that help develop students' skills in the learning process so that they can meet the standards of Vocational Competency Test. The purpose of this study is to find out the quality of the Computer Network Engineering laboratory facilities owned in Pringsewu Regency. In this study five alternatives were used as samples to be tested for the feasibility of the Network Computer Engineering laboratory to determine the quality of the laboratory owned by the Vocational High School related to using the calculation process manually and the process of calculating using the system. The due diligence process uses the system faster with accurate results compared to the manual calculation process which takes a long time. Based on the comparison of the due diligence process, it can be said that the due diligence process uses a faster, more precise and easier system.","PeriodicalId":32370,"journal":{"name":"IJISCS International Journal of Information System and Computer Science","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-04-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47029882","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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