{"title":"Temporal-Weighted Bipartite Graph Model for Sparse Expert Recommendation in Community Question Answering","authors":"Vaibhav Krishna, Nino Antulov-Fantulin","doi":"10.1145/3565472.3592957","DOIUrl":"https://doi.org/10.1145/3565472.3592957","url":null,"abstract":"Community Question Answering (CQA) websites are valuable knowledge repositories where individuals exchange information by asking and answering questions. With an ever-increasing number of questions and high in-flow and out-flow of users in these communities, a key challenge is to design effective strategies for recommending experts for new questions. This requires robust approaches that facilitate modeling users’ expertise given their changing interests and sparse historical data, at the same time being computationally less expensive for periodic updates. In this paper, we propose a simple graph diffusion-based expert recommendation model for CQA, that can outperform state-of-the-art convolutional neural network and transformers-based deep learning representatives and collaborative models. Our proposed method learns users’ expertise in the context of both semantic and temporal information to capture their changing interests and activity levels with time. Experiments on six real-world datasets from the Stack Exchange network demonstrate that our approach outperforms competitive baseline methods. Further, experiments on cold-start users (users with a limited historical record) show our model achieves an average of 50% performance gain compared to the best baseline method.","PeriodicalId":309249,"journal":{"name":"Proceedings of the 31st ACM Conference on User Modeling, Adaptation and Personalization","volume":"14 2 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128669109","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Human Expectations and Perceptions of Learning in Machine Teaching","authors":"Swati Mishra, Jeffrey M. Rzeszotarski","doi":"10.1145/3565472.3595612","DOIUrl":"https://doi.org/10.1145/3565472.3595612","url":null,"abstract":"Interactive interfaces in tandem with Machine Learning (ML) models support user understanding of model uncertainty, build confidence, improve predictive accuracy and enable users to teach application-specific concepts that are difficult for the model to learn otherwise. These systems offer empirically proven benefits due to tightly coupled feedback loops and workflow scaffolding. However, deployment with ML non-experts who cannot manage the complex, expertise-heavy process remains challenging. Through deployment with non-expert users in a common classification task, we investigate the impact of human factors of machine teaching interfaces such as user expectations, their perceptions of the learning process and user engagement with respect to teaching process and outcomes. We measure how affective and performance attributes shape the success or failure of the process. Finally, we reflect on how intelligent user interfaces can be designed to accommodate these factors for successful deployment with a broad spectrum of human adjudicators.","PeriodicalId":309249,"journal":{"name":"Proceedings of the 31st ACM Conference on User Modeling, Adaptation and Personalization","volume":"2 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"120953990","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Aleix Ruiz de Villa, Gabriele Sottocornola, Ludovik Çoba, Giovanni Maffei, Federico Lucchesi, João Guerreiro, B. Skorulski
{"title":"Leveraging Causal Inference to Measure the Impact of a Mental Health App on Users’ Well-being","authors":"Aleix Ruiz de Villa, Gabriele Sottocornola, Ludovik Çoba, Giovanni Maffei, Federico Lucchesi, João Guerreiro, B. Skorulski","doi":"10.1145/3565472.3592967","DOIUrl":"https://doi.org/10.1145/3565472.3592967","url":null,"abstract":"As stated in the United Nations’ Sustainable Development Goals, poor mental well-being is one of the biggest problems we are facing worldwide. One possible way of addressing it is through interventions delivered via digital devices since they are scalable, ubiquitous and inexpensive. This is also confirmed by the ever-growing plethora of e-health mobile apps being developed. Although these apps rely to some extent on scientific bases, there is still much work to do to understand the effect of specific digital interventions on app users. To shed light on these effects, we ask what types of interventions within the app have the most significant impact on well-being, and to what extent longer engagement leads to improved outcomes. These questions could be answered with dedicated Randomized Controlled Trials (RCTs), which are generally expensive, time-consuming, and single-purposed. To overcome these difficulties, we adopt instrumental variables on a combination of data collected in an RCT, behavioural data from the app, and a randomized recommender system, to evaluate intervention and app dose-response effects on users’ self-reported well-being. Thus, we present a general causal inference approach for extending results from collected data in RCTs applied in the context of digital health intervention. Following this approach, we show how to measure the impact of different types of activities on the users’ well-being. This allows us to identify the most impactful activities in the app (namely, sleep and relaxation activities), which have direct implications for the app design. On the other hand, we prove the positive effect of longer app usage.","PeriodicalId":309249,"journal":{"name":"Proceedings of the 31st ACM Conference on User Modeling, Adaptation and Personalization","volume":"20 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131820127","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"How To Model Users Through Their Abilities: A Methodological Perspective On Ability-Based Design","authors":"Amelie Nolte","doi":"10.1145/3565472.3595608","DOIUrl":"https://doi.org/10.1145/3565472.3595608","url":null,"abstract":"Ability-Based Design offers a design approach to support practitioners in creating accessible and indivually optimized systems through a shift in focus on abilities instead of disabilities. As such, it could help to minimize moments of exclusion through technology and offer support for people, especially during times of crisis or social distancing as caused by the COVID-19 pandemic. However, in its current theoretically coined state, the approach includes no instruction on how to achieve this shift in mindset and how to apply a focus on abilities when designing systems. Within my thesis, I address this gap in research by analyzing ways for modeling users based on their abilities. For this, I propose ability models as user representation, identify the challenges as well as potentials of such ability models, and examine how this approach for the personalization of systems can help and support user populations. The overall aim and expected benefit of this research is to provide adequate techniques on how to include abilities into design considerations as well as an understanding of what accommodating for abilities might change, achieve or effect in terms of HCI research and design.","PeriodicalId":309249,"journal":{"name":"Proceedings of the 31st ACM Conference on User Modeling, Adaptation and Personalization","volume":"22 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130817271","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Scalable and Explainable Linear Shallow Autoencoders for Collaborative Filtering from Industrial Perspective","authors":"Vojtěch Vančura","doi":"10.1145/3565472.3595630","DOIUrl":"https://doi.org/10.1145/3565472.3595630","url":null,"abstract":"The popularity of linear shallow autoencoders for collaborative filtering is growing in the research community, and internet industry providers of Recommender Systems are also taking notice. However, despite their simplicity and accuracy, these models often cannot be used in real-world industrial recommender systems due to their inability to scale to very large interaction matrices. Our research aims to address this issue by developing a scalable, explainable, and accurate shallow linear autoencoder method for collaborative filtering that meets the demands of real-world recommenders. In this paper, we present our industrial Ph.D. research project, which includes: (1) the development of a scalable method called ELSA and the adaptation of the method to a large real-world recommender and (2) the creation of a framework to visualize the recommender systems insights based on modeling the distribution of retrieval metrics in latent user space. We discuss the current status of our project, the key steps to finish the project, and the possible future extensions after the dissertation.","PeriodicalId":309249,"journal":{"name":"Proceedings of the 31st ACM Conference on User Modeling, Adaptation and Personalization","volume":"19 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133410719","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Akihiro Kobayashi, Yuichi Ishikawa, K. Ikeda, D. Kamisaka, R. Legaspi
{"title":"Composing Groups in Collaborative Learning by Pair Personality Differences","authors":"Akihiro Kobayashi, Yuichi Ishikawa, K. Ikeda, D. Kamisaka, R. Legaspi","doi":"10.1145/3565472.3592954","DOIUrl":"https://doi.org/10.1145/3565472.3592954","url":null,"abstract":"Previous studies have shown that the personality composition of a group significantly affects learners’ satisfaction during collaborative learning. However, while these studies investigated a group as a whole by focusing on group statistics, such as the mean and standard deviation of the members’ personalities, they paid little attention to the personality differences of individual pairs within the group, albeit the group contains many pairwise interactions. In this paper, we studied whether and how pairwise personality differences between a learner and groupmates affect the learner’s satisfaction. Examining data collected from an employee training program during which learners had reflective group discussions, we confirmed that pairwise personality differences significantly affect a learner’s level of satisfaction in the program. Specifically, satisfaction is affected by (1) the average of the personality differences between the learner and each individual groupmate, which reflects the degree to which the learner is different from the groupmates on average, and (2) the personality difference from the groupmate who has the most different/similar personality from/to the learner.","PeriodicalId":309249,"journal":{"name":"Proceedings of the 31st ACM Conference on User Modeling, Adaptation and Personalization","volume":"7 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132396418","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Amplifying Artists’ Voices: Item Provider Perspectives on Influence and Fairness of Music Streaming Platforms","authors":"Karlijn Dinnissen, Christine Bauer","doi":"10.1145/3565472.3592960","DOIUrl":"https://doi.org/10.1145/3565472.3592960","url":null,"abstract":"The majority of music consumption nowadays takes place on music streaming platforms. Whichever artists, albums, or songs are exposed to consumers on these platforms therefore greatly influences what music is ultimately consumed. As a result, the impact of these platforms on artists—their main item providers—is considerable. The recommender systems at the core of streaming platforms, though, have traditionally been developed focusing on end consumer objectives. Only recently, researchers have started to include item provider objectives, though rarely through reaching out to item providers directly. By omitting this important stakeholder’s point of view, we risk not understanding what artists value most, and might miss first-hand ideas on how to improve streaming platforms and recommender systems. Therefore, we conducted semi-structured interviews to capture the artists’ view. Specifically, we explore artists’ considerations regarding fairness, transparency, and diversity in music recommender systems, and the role artists envision for streaming platforms regarding those topics. We identify some topics with a clear consensus among artists, such as desiring more control over which music is recommended to whom, and expecting streaming platforms to actively increase music diversity in recommendations. In contrast, artists’ opinions differ on whether platforms should actively intervene in recommender systems to, e.g., increase localization or gender balance. Further, we observe that artists often take user preferences into account and even suggest new platform functionality to benefit both users and item providers. We encourage utilizing these insights when designing and evaluating music streaming platforms and recommender systems.","PeriodicalId":309249,"journal":{"name":"Proceedings of the 31st ACM Conference on User Modeling, Adaptation and Personalization","volume":"32 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115708829","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Tamar Didi, Ido Guy, Amit Livne, Arnon Dagan, L. Rokach, Bracha Shapira
{"title":"Promoting Tail Item Recommendations in E-Commerce","authors":"Tamar Didi, Ido Guy, Amit Livne, Arnon Dagan, L. Rokach, Bracha Shapira","doi":"10.1145/3565472.3592968","DOIUrl":"https://doi.org/10.1145/3565472.3592968","url":null,"abstract":"The research area of recommender systems (RS) in e-commerce has become extremely popular in recent years. However, traditional RSs tend to recommend popular items, while niche (long-tail) items are often neglected, which is known as the long-tail problem. However, recent studies found that tail items are one of the key success factors in the e-commerce world. The availability of such items encompasses relatively high marginal profits and boosts the sales of popular short-head items. We suggest promoting long-tail items by leveraging the short-head items’ advantages and exposing the user to a tail item that may have not been considered otherwise. We use a classification model and statistical tools to generate personalized recommendations of a long-tail item considering a short-head item that has already been clicked. The uniqueness of our method lies in the combination of tail and head items to uplift the exposure of the latter and in using an applicable solution to deal with the extreme volume of tail items. We demonstrate the effectiveness of our method on real-world data from eBay and provide an analysis of the long-tail phenomenon and consumption behavior.","PeriodicalId":309249,"journal":{"name":"Proceedings of the 31st ACM Conference on User Modeling, Adaptation and Personalization","volume":"73 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125834874","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Zhongli Filippo Hu, Noemi Mauro, G. Petrone, L. Ardissono
{"title":"Service-based Presentation of Multimodal Information for the Justification of Recommender Systems Results","authors":"Zhongli Filippo Hu, Noemi Mauro, G. Petrone, L. Ardissono","doi":"10.1145/3565472.3592962","DOIUrl":"https://doi.org/10.1145/3565472.3592962","url":null,"abstract":"The current models for the explanation and justification of recommender systems results focus on qualitative and quantitative data about items, overlooking the power of images to describe the different aspects of experience that the consumer should expect from their selection to post-sales. In the present paper, we extend previous justification models by exploiting object recognition on images to support a service-oriented presentation of multimodal (textual, quantitative, and images) information about items. As a testbed for our model, we chose the home-booking domain. In a user study, we found that item comparison can be enhanced by empowering the user to filter multimodal data based on a set of evaluation dimensions describing the experience with items. These results encourage the introduction of service-based filters for multimodal information retrieval in product and service catalogs.","PeriodicalId":309249,"journal":{"name":"Proceedings of the 31st ACM Conference on User Modeling, Adaptation and Personalization","volume":"5 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128246587","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Investigating the effectiveness of persuasive justification messages in fair music recommender systems for users with different personality traits","authors":"Somayeh Fatahi, Mina Mousavifar, Julita Vassileva","doi":"10.1145/3565472.3592958","DOIUrl":"https://doi.org/10.1145/3565472.3592958","url":null,"abstract":"In recent decades, music recommender systems have become increasingly popular and have attracted a lot of research attention. While there has been significant progress in algorithm design to improve the quality of recommendations for listeners, there are new research challenges arising in large scale systems which have to consider the interests of both listeners and artists. To ensure a sustainable community of artists and a diversity of genres, artists, and songs, the recommender needs to ensure that new artists have a chance to be heard and rated. So, in addition to the objective of optimizing the recommendation to the preferences and enjoyment of the listener, a large scale MRS has a “fairness” objective to provide new artists (the protected group) with an opportunity to be heard. Previous research shows that using persuasive explanations can increase user acceptance of the recommended items. We propose to use persuasive justification messages for songs of new artists to influence user acceptance and satisfaction with these recommendations. The messages are designed to implement the six popular Cialdini persuasive strategies. We explore the effects of different persuasive messages on users with different Big-5 (OCEAN) personality types in an online study (n=205). The findings show that users with different personality traits are receptive to different persuasive messages and suggest how to personalize the persuasive justifications to amplify their effect for users with different personalities. These results can guide the development of personalized/ adaptive persuasive recommendation justifications for fair music recommender systems leading to a better user satisfaction and mitigating the “rich get richer” effect in large-scale music recommender systems, ensuring diversity of content and sustainability of the community.","PeriodicalId":309249,"journal":{"name":"Proceedings of the 31st ACM Conference on User Modeling, Adaptation and Personalization","volume":"39 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129376101","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}