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2009 6th International Conference on Service Systems and Service Management最新文献

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Is Customer satisfaction leading financial performance: An empirical evidence from Chinese SOE 客户满意度主导财务绩效:来自中国国有企业的经验证据
2009 6th International Conference on Service Systems and Service Management Pub Date : 2009-06-08 DOI: 10.1109/ICSSSM.2009.5174957
Chuan Zhang, Fei Pan
{"title":"Is Customer satisfaction leading financial performance: An empirical evidence from Chinese SOE","authors":"Chuan Zhang, Fei Pan","doi":"10.1109/ICSSSM.2009.5174957","DOIUrl":"https://doi.org/10.1109/ICSSSM.2009.5174957","url":null,"abstract":"A growing number of accounting theoreticians believed that non-financial measures can provide incremental information, and multiple performance measures should be applied to Chinese enterprises. However, little empirical evidence is available on the behavior of non-financial measures. Using 2 year data from 78 state owned enterprises, this study provides evidence on the relationship between non-financial measures and financial performance. The results indicate that non-financial measure, customer satisfaction, is significantly associated with contemporary and future financial performance. Furthermore, high level customer satisfaction enterprises get higher profitability by increasing unit profit other than enlarging sales.","PeriodicalId":287881,"journal":{"name":"2009 6th International Conference on Service Systems and Service Management","volume":"16 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125530927","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
An empirical test of consumers' resource-saving & environment-protecting behavior: Lessons from Hangzhou 消费者资源节约与环境保护行为的实证检验——以杭州为例
2009 6th International Conference on Service Systems and Service Management Pub Date : 2009-06-08 DOI: 10.1109/ICSSSM.2009.5174929
Xiao'ai Hu, Jianming Wang
{"title":"An empirical test of consumers' resource-saving & environment-protecting behavior: Lessons from Hangzhou","authors":"Xiao'ai Hu, Jianming Wang","doi":"10.1109/ICSSSM.2009.5174929","DOIUrl":"https://doi.org/10.1109/ICSSSM.2009.5174929","url":null,"abstract":"Using factor analysis, cluster analysis, and discriminant analysis, this study was designed to measure city consumers' resource-saving& environment-protecting behavior(RSEPB), thus to provide some lessons for the design of our public policy related. Our study shows that consumers' RSEPB includes three main factors: purchase factor, use factor, and recycle factor. According to these three factors, we can divide consumers into four clusters: non-RSEP consumers, RSEP recyclers, RSEP users, and RSEP consumers. These four clusters differ in age, income, and occupation. These conclusions provide some implications for public policy related.","PeriodicalId":287881,"journal":{"name":"2009 6th International Conference on Service Systems and Service Management","volume":"7 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125325089","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Research on “growth drag” of water resource on agricultural development in China 水资源对中国农业发展的“增长阻力”研究
2009 6th International Conference on Service Systems and Service Management Pub Date : 2009-06-08 DOI: 10.1109/ICSSSM.2009.5174866
Xueyuan Wang
{"title":"Research on “growth drag” of water resource on agricultural development in China","authors":"Xueyuan Wang","doi":"10.1109/ICSSSM.2009.5174866","DOIUrl":"https://doi.org/10.1109/ICSSSM.2009.5174866","url":null,"abstract":"Based on the “growth drag” conceptual model of Romer, this paper computes the growth drag of water resource to agriculture through using panel data(1997∼2006) of China's all provinces. The result shows the growth rate of agricultural production value fell 0.1121% per year on average because of the shortage of water resource. The number is seemingly small, but according to calculation, under the drag of water resource, the ratio will be reduced by 2.66% in 2030. Furthermore, it will be 3.74% in 2040 and 4.82% in 2050.","PeriodicalId":287881,"journal":{"name":"2009 6th International Conference on Service Systems and Service Management","volume":"14 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131642052","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
Service oriented automated negotiation system architecture 面向服务的自动协商系统架构
2009 6th International Conference on Service Systems and Service Management Pub Date : 2009-06-08 DOI: 10.1109/ICSSSM.2009.5174886
Mukun Cao, R. Chi, Ying Liu
{"title":"Service oriented automated negotiation system architecture","authors":"Mukun Cao, R. Chi, Ying Liu","doi":"10.1109/ICSSSM.2009.5174886","DOIUrl":"https://doi.org/10.1109/ICSSSM.2009.5174886","url":null,"abstract":"Automated negotiation has become the core of the intelligent e-commerce. Traditional research in automated negotiation is focused on theory about negotiation protocol and strategy. However, the application of automated negotiation system has lagged far behind. This paper discusses the reason for such a situation, and proposes a technology roadmap for the development of automated negotiation system using the software agent technology. In order to find a way to the applicable application of the system, this paper proposes an application architecture based on SOA and web services technology.","PeriodicalId":287881,"journal":{"name":"2009 6th International Conference on Service Systems and Service Management","volume":"12 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121753782","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 4
Study on dual-channel revenue sharing coordination mechanisms based on the free riding 基于搭便车的双渠道收益共享协调机制研究
2009 6th International Conference on Service Systems and Service Management Pub Date : 2009-06-08 DOI: 10.1109/ICSSSM.2009.5174941
Wang Ganfu, Ai Xing-zheng, D. Huaping
{"title":"Study on dual-channel revenue sharing coordination mechanisms based on the free riding","authors":"Wang Ganfu, Ai Xing-zheng, D. Huaping","doi":"10.1109/ICSSSM.2009.5174941","DOIUrl":"https://doi.org/10.1109/ICSSSM.2009.5174941","url":null,"abstract":"With the rapid development of e-commerce and the adoption of dual channels, free riding becomes more prevalent than ever before and often results in channel conflict. In this paper, we use a game theory approach to investigate this issue; and we explore how to coordinate supply chain by sharing revenue under free riding. Our results show that both the manufacturer and the retailer benefit from the revenue-sharing strategy because of the incremental profit gains generated by the channel coordination.","PeriodicalId":287881,"journal":{"name":"2009 6th International Conference on Service Systems and Service Management","volume":"40 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127770715","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 5
Developing structural dimensions of service supply chain by analogy with community structure 通过类比社区结构构建服务供应链的结构维度
2009 6th International Conference on Service Systems and Service Management Pub Date : 2009-06-08 DOI: 10.1109/ICSSSM.2009.5174959
Xiao Li, X. Gu, Zhenggang Liu
{"title":"Developing structural dimensions of service supply chain by analogy with community structure","authors":"Xiao Li, X. Gu, Zhenggang Liu","doi":"10.1109/ICSSSM.2009.5174959","DOIUrl":"https://doi.org/10.1109/ICSSSM.2009.5174959","url":null,"abstract":"To develop structural dimensions of service supply chain (SSC), this paper reviewed the extant structural dimensions of supply chain/network for reference. Based on the same essence as a complex evolving system, it elucidated SSC can analogize community, and analyzed the similarity between the extant structural dimensions of supply chain/network (i.e. horizontal structure, vertical structure, and horizontal position) and the community structure (i.e. species richness, species abundance, and trophic level). To deal with the defects of the extant structural dimensions of supply chain/network applied to SSC, the paper developed horizontal structure, vertical structure, and value level of SSC by analogy with species richness, relative abundance of species, and trophic level. The value level, with an upstream and downstream viewpoint in demand chain and in supply chain of SSC respectively, extends the value viewpoint from dyadic value tree to value chain/network. The SSC structural dimensions based on value viewpoint, may make it capable for analyzing SSC functional (i.e. value) structure at chain/network level.","PeriodicalId":287881,"journal":{"name":"2009 6th International Conference on Service Systems and Service Management","volume":"354 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132616505","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 3
Research on the description and design model of the emergency organization system 应急组织系统描述与设计模型研究
2009 6th International Conference on Service Systems and Service Management Pub Date : 2009-06-08 DOI: 10.1109/ICSSSM.2009.5174943
Xin Ye, Junfeng Ma, Hui Li
{"title":"Research on the description and design model of the emergency organization system","authors":"Xin Ye, Junfeng Ma, Hui Li","doi":"10.1109/ICSSSM.2009.5174943","DOIUrl":"https://doi.org/10.1109/ICSSSM.2009.5174943","url":null,"abstract":"Research on the emergency organization which is helpful to the reply of emergencies is an important direction in the field of emergency management. Computational and mathematical organization theory (CMOT) is a scientific area in which research members study organizations by using computational and mathematical methodologies. The application of CMOT to the study of emergency organizations is proposed in this paper, and studying the organization problems in the field of emergency management with computational and mathematical methodologies and formal models is discussed. The description model of the emergency organization system is presented. Then, the description model is applied in a case. Finally, the optimal design methodology of the emergency organization system is proposed. This paper presents a new approach and solution to study the emergency organization, the description model and optimal design methodology provide quantitative and scientific basis for contingency planning, and computing framework for the construction of the emergency organization system.","PeriodicalId":287881,"journal":{"name":"2009 6th International Conference on Service Systems and Service Management","volume":"7 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133514225","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Return on satisfaction: Is customer satisfaction really profitable? 满意度回报:客户满意度真的有利可图吗?
2009 6th International Conference on Service Systems and Service Management Pub Date : 2009-06-08 DOI: 10.1109/ICSSSM.2009.5174913
Yi Wang, P. Zhao
{"title":"Return on satisfaction: Is customer satisfaction really profitable?","authors":"Yi Wang, P. Zhao","doi":"10.1109/ICSSSM.2009.5174913","DOIUrl":"https://doi.org/10.1109/ICSSSM.2009.5174913","url":null,"abstract":"The relationship between customer satisfaction and corporation performance is one of the most important research focuses of management scholars. Many researches have explored their positive correlation, but there is no research on the internal mechanism of this influence process yet. In this article, we develop a theoretical framework that specifies how customer satisfaction affects corporation performance and then estimate the model by GMM method. Empirically, we find a positive association between the two variables and we also explain this association by profitable ability and operational ability.","PeriodicalId":287881,"journal":{"name":"2009 6th International Conference on Service Systems and Service Management","volume":"12 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133121064","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Evolution law for the complex network of mass customization in the machine manufacturing: Forecasting the quantities needed of the key components 机械制造中复杂大规模定制网络的演化规律:关键部件需求数量预测
2009 6th International Conference on Service Systems and Service Management Pub Date : 2009-06-08 DOI: 10.1109/ICSSSM.2009.5174938
Zhang Xi, Xiaojing Zheng
{"title":"Evolution law for the complex network of mass customization in the machine manufacturing: Forecasting the quantities needed of the key components","authors":"Zhang Xi, Xiaojing Zheng","doi":"10.1109/ICSSSM.2009.5174938","DOIUrl":"https://doi.org/10.1109/ICSSSM.2009.5174938","url":null,"abstract":"Mass customization is an effective mode to meet the demand of resolving the paradox between quick response and low cost, especially for the machine manufacturing. By using the method of weighted directed acyclic network, we found: (1) the general in-degree can describe the property of the evolution law of the networks more precisely than in-degree, and the quantities calculated by these general parameters of the networks are more accurately; (2) the evolution law of the networks satisfies the power-law distribution, and the power for equilibrium networks is 0.99, while the power for non-equilibrium networks is 1.53.","PeriodicalId":287881,"journal":{"name":"2009 6th International Conference on Service Systems and Service Management","volume":"52 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133539370","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 3
Supply chain management for the global distribution of machine Life Cycle based Service 基于机器生命周期服务的全球分销供应链管理
2009 6th International Conference on Service Systems and Service Management Pub Date : 2009-06-08 DOI: 10.1109/ICSSSM.2009.5174848
R. Gu, Pengzhong Li, Weimin Zhang, H. Meier, M. Kroll
{"title":"Supply chain management for the global distribution of machine Life Cycle based Service","authors":"R. Gu, Pengzhong Li, Weimin Zhang, H. Meier, M. Kroll","doi":"10.1109/ICSSSM.2009.5174848","DOIUrl":"https://doi.org/10.1109/ICSSSM.2009.5174848","url":null,"abstract":"The immense competitive pressure by global competition in the machine tool industry forces the companies to enlarge their efforts in respect to innovations, which is bond with the production of complex and high-tech products. In the meantime the shortening of a product's life cycle leads to the condition that companies are to focus on their service offers in order to ensure an advantage in competition. On this account, the companies need to develop a service network for global service provision, in order that the services may not only have a higher quality but also reach the customer in a shorter reaction time and at a low price, so that the companies can win the competition through the advantage of the Product's Life Cycle based Service support. The article to be launched describes a concept to design a suitable Service network basis of the SCOR model for the Global Distribution of Industrial service on the field of maintenance logistics and spares parts supply along the Life cycle of the machines. Further on it creates possible scenarios in order to design a service network within a service supply chain.","PeriodicalId":287881,"journal":{"name":"2009 6th International Conference on Service Systems and Service Management","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114359211","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 5
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