NHI HOSPITALITY INTERNATIONAL JOURNAL最新文献

A Literature Review of Agency Theory on Finance and Accounting within Tourism and Hospitality Industry 关于旅游业和酒店业财务与会计代理理论的文献综述

NHI HOSPITALITY INTERNATIONAL JOURNAL Pub Date : 2023-10-31 DOI: 10.34013/nhij.v1i2.1031

Indriyani Handyastuti, I. Waspada, Maya Sari

{"title":"A Literature Review of Agency Theory on Finance and Accounting within Tourism and Hospitality Industry","authors":"Indriyani Handyastuti, I. Waspada, Maya Sari","doi":"10.34013/nhij.v1i2.1031","DOIUrl":"https://doi.org/10.34013/nhij.v1i2.1031","url":null,"abstract":"Purpose of the study: The purpose of this study is to investigate attentively works about Agency Theory and financial and accounting management in the Tourism, Hospitality, and Hotel Industry. Design/methodology: This research adopts a literature search utilizing Bibliometric analysis to identify publications on Agency Theory within the tourism and hospitality industries and analyses research journals as the foundation for additional research on the subject at hand. Findings: Data regarding name, date of the journals, certain industry and scope of area that discussed in these journals, focus of the research and data analysis. This study identified previously unexplored topics and suggested further study based on the analysis procedure. Research limitations/Implications: Since data are very limited therefore VOSviewer application cannot be used. This research limited only with manual analysis using Microsoft Excel. Novelty/Originality of the study: Agency theory has also has been researched from various point of view. Note only finance and accounting, but also Law, Sociology, Entrepreneurship, Marketing and from the Islamic Shariah point of view. However, there are no studies found analyse Agency Theory on financial and accounting management in fields of Tourism, Hospitality, and Hotel Industry. This research is trying to fill in the gap.","PeriodicalId":285071,"journal":{"name":"NHI HOSPITALITY INTERNATIONAL JOURNAL","volume":"57 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-10-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139309080","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Services Innovation for Smart City Destinations 智慧城市目的地的服务创新

NHI HOSPITALITY INTERNATIONAL JOURNAL Pub Date : 2023-10-31 DOI: 10.34013/nhij.v1i2.799

Andreas Suwandi, Mayadhisa Ardhita, Raditya Pratama Setiadi

{"title":"Services Innovation for Smart City Destinations","authors":"Andreas Suwandi, Mayadhisa Ardhita, Raditya Pratama Setiadi","doi":"10.34013/nhij.v1i2.799","DOIUrl":"https://doi.org/10.34013/nhij.v1i2.799","url":null,"abstract":"Purpose of the study: Smart City in the city can be seen through technology, people, and financial systems that support city life. This city also strives by creating the Smart Tourism Destination concept which aims to attract and provide tourist needs by combining ICT, culture, and tourism industry in the city of Bandung. Design/methodology: This research is carried out using a descriptive qualitative approach that is useful for testing and developing an understanding of lesser-known phenomena, and is useful for allowing the accumulation of in-depth information about the subject of the study. Data collection uses structured interviews with experts and is obtained through secondary data such as journal articles, reports, organization webpages, and policy documents that are researched to gain a broader perspective on smart city program innovation. Findings: The study shows Bandung effectively utilizes the smart city concept for tourism, highlighting destinations like the Asian-African Museum and Bukit Bintang on the Smart City website and app. However, its technological execution, with 300 flawed applications, remains below expectation. Research limitations/Implications: The research is restricted to a descriptive qualitative approach, which might not provide quantifiable measures of the smart city's success. The research focuses mainly on the tourism aspect of the smart city concept, potentially overlooking other critical facets of the initiative. Novelty/Originality of the study: This study provides a unique insight into the application of the smart city concept specifically for tourism in Bandung, a relatively new endeavour started in 2016. The research bridges the gap between smart city planning and its practical impact on tourism, using Bandung as a case study.","PeriodicalId":285071,"journal":{"name":"NHI HOSPITALITY INTERNATIONAL JOURNAL","volume":"88 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-10-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139308593","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Comparison of Tourism and Hospitality Industry Financial Performance Before and After COVID-19 COVID-19 前后旅游业和酒店业财务业绩比较

NHI HOSPITALITY INTERNATIONAL JOURNAL Pub Date : 2023-10-31 DOI: 10.34013/nhij.v1i2.950

Ayu Nurwitasari, I. Waspada, Maya Sari

{"title":"Comparison of Tourism and Hospitality Industry Financial Performance Before and After COVID-19","authors":"Ayu Nurwitasari, I. Waspada, Maya Sari","doi":"10.34013/nhij.v1i2.950","DOIUrl":"https://doi.org/10.34013/nhij.v1i2.950","url":null,"abstract":"Purpose of the study: The COVID-19 pandemic has made the tourism sector unstable, where during the COVID-19 pandemic, the tourism industry faced several risks such as decreased revenue and operating profits, this decline certainly affected the company's financial performance. This study aims to explore and describe the trends and evolution of the latest academic literature on the financial performance of the tourism industry before and after the COVID-19 pandemic which were published as relevant articles. Design/methodology: This study uses the concept of literature review using the Systematic Literature Review (SLR) technique. The Systematic Literature Review technique is an important feature of academic research. By summarizing, analyzing, and synthesizing a group of related literature, can test certain hypotheses and/or develop new theories. Findings: The results of the study show that the financial performance of the tourism industry before and after COVID-19 is dominant using profitability ratio measurements. Research limitations/Implications: One limitation of this study is the reliance on secondary data sources for the literature review. As the study uses the Systematic Literature Review (SLR) technique, it may be limited by the availability and quality of existing literature on the financial performance of the tourism industry before and after the COVID-19 pandemic. Novelty/Originality of the study: This research can be used as material for consideration for conducting further research on the financial performance using activity ratios and market ratios.","PeriodicalId":285071,"journal":{"name":"NHI HOSPITALITY INTERNATIONAL JOURNAL","volume":"138 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-10-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139307326","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Marketing Strategy Improvement to Acquire Walk-In-Guest and Increasing Online Presence of an Airport Lounge 改进营销策略以吸引到访旅客并提高机场贵宾室的在线影响力

NHI HOSPITALITY INTERNATIONAL JOURNAL Pub Date : 2023-10-31 DOI: 10.34013/nhij.v1i2.1303

Anggia Fadhilah Hartono, Aprihatiningrum Hidayati

{"title":"Marketing Strategy Improvement to Acquire Walk-In-Guest and Increasing Online Presence of an Airport Lounge","authors":"Anggia Fadhilah Hartono, Aprihatiningrum Hidayati","doi":"10.34013/nhij.v1i2.1303","DOIUrl":"https://doi.org/10.34013/nhij.v1i2.1303","url":null,"abstract":"Purpose of the study: This paper aims to understand various internal and external environmental marketing factors of Concordia Lounge Denpasar International in order to develop a marketing strategy that can increase the number of walk-in guest customers. Design/methodology: The research conducted is descriptive qualitative research which aims to describe and understand a phenomenon or situation in depth. The research was conducted using primary and secondary data obtained through document analysis, interviews, and observation. Findings: There are two gaps in the company's expectations and perceptions of the Concordia Lounge brand image, namely the perception of consumers who consider Concordia Lounge as an all-you-can-eat dining place compared to a waiting room and consumer perceptions stating that Concordia Lounge is no different from other lounges. Moreover, this study also found nine key success factors for marketing the Airport Lounge Research limitations/Implications: The limitation of this research is the design of a marketing strategy for Concordia Lounge Denpasar International and its B2C segmentation (walk-in guest). This research has the role of analyzing internal and external conditions that occur, and then a marketing strategy plan will be formulated with a focus on segmenting, targeting, positioning, and marketing mix. Novelty/Originality of the study: This research was conducted to develop an effective marketing strategy for Concordia Lounge Denpasar International that can help the management to determine and develop strategic steps in solving problems that exist in the company and can assist the company in improving its performance in the future.","PeriodicalId":285071,"journal":{"name":"NHI HOSPITALITY INTERNATIONAL JOURNAL","volume":"63 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-10-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139309548","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

A Comprehensive Analysis of Cloud Kitchen Operations 云厨房运行综合分析

NHI HOSPITALITY INTERNATIONAL JOURNAL Pub Date : 2023-10-31 DOI: 10.34013/nhij.v1i2.1380

Reinaldilas Reinaldilas, R. Ingkadijaya, Adhi Trirachmadi Mumin

{"title":"A Comprehensive Analysis of Cloud Kitchen Operations","authors":"Reinaldilas Reinaldilas, R. Ingkadijaya, Adhi Trirachmadi Mumin","doi":"10.34013/nhij.v1i2.1380","DOIUrl":"https://doi.org/10.34013/nhij.v1i2.1380","url":null,"abstract":"Purpose of the study: The aim of this study is to analyze the loyalty of Cloud Kitchen’s user through satisfaction as the impact of industrial service quality and marketing mix. Design/methodology: This study utilizes a quantitative approach with Structural Equation Modelling by using the SmartPLS program and involves responses from respondents selected by purposive sampling method. Findings: The results of this study indicate a direct effect of service quality on satisfaction; marketing mix on satisfaction; and satisfaction on loyalty. Meanwhile, no direct effect of service quality on loyalty; and marketing mix on loyalty was found. However, there is an indirect effect of service quality on loyalty through satisfaction; and marketing mix on loyalty through satisfaction. Research limitations/Implications: This research only measures loyalty based on service quality, marketing mix and customer satisfaction. Further research is needed by looking at other influential aspects and other symptoms or problems that may arise. Novelty/Originality of the study: To analyze the loyalty of Cloud Kitchen’s user as a new culinary business model that utilizes digital technology through satisfaction affected by industrial service quality and marketing mix.","PeriodicalId":285071,"journal":{"name":"NHI HOSPITALITY INTERNATIONAL JOURNAL","volume":"68 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-10-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139307581","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Peran Job Stress dan Job Satisfaction Terhadap Turnover Intention Pada Karyawan Restoran

NHI HOSPITALITY INTERNATIONAL JOURNAL Pub Date : 2023-03-31 DOI: 10.34013/nhij.v1i1.884

Rachel Dyah Wiastuti, Intan Stevani, Indrawati Moerti

{"title":"Peran Job Stress dan Job Satisfaction Terhadap Turnover Intention Pada Karyawan Restoran","authors":"Rachel Dyah Wiastuti, Intan Stevani, Indrawati Moerti","doi":"10.34013/nhij.v1i1.884","DOIUrl":"https://doi.org/10.34013/nhij.v1i1.884","url":null,"abstract":"Purpose of the study: The objective of this study is to analyze the role of job satisfaction on the as the mediating role between job stress and turnover intention of restaurant employee.\u0000Design: The research adopt quantitative method with survey. Questionnaire was distributed face to face to all 16 employees of John & James Resto located in Green Lake City Jakarta and Bumi Serpong Damai Tangerang. Likert scale was employed to 30 measurement items in order to test three research hypotheses that later analyze using path analysis.\u0000 Findings: Employee job stress negatively influence job satisfaction, while job satisfaction on the other hand, also negatively influence turnover intention. However, the mediating role of job satisfaction has no positive effect on job stress and employee turnover intention. Job satisfaction acts as a perfect mediation based on direct effects and indirect effects. This means that after being mediated by job satisfaction, when job stress increases, turnover intention does not immediately increase because there are job satisfaction factors that make the desire to leave work decrease.\u0000Research Limitations/ Implications: This research was limited to only one particular restaurant brand. Thus, it can be implied to similar business model which are small to medium size capacity, self- managed, dan local market based, that in turn in light the way to reduce employee turnover could be managed through employee job stress and employee job satisfaction.\u0000Novelty/ Originality of the study: This research contribute to the literature of human resources by using different measurement scale combining from several references to measure job satisfaction and turnover intention that specified for hospitality context.","PeriodicalId":285071,"journal":{"name":"NHI HOSPITALITY INTERNATIONAL JOURNAL","volume":"2 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-03-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123192641","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Hotel Financial Compensation System During COVID-19 2019冠状病毒病期间酒店财务赔偿制度

NHI HOSPITALITY INTERNATIONAL JOURNAL Pub Date : 2023-03-31 DOI: 10.34013/nhij.v1i1.828

I. G. A. Wahyu Adrian, Bennet Reginald Varian Tharmin, Edwin Adriansyah

{"title":"Hotel Financial Compensation System During COVID-19","authors":"I. G. A. Wahyu Adrian, Bennet Reginald Varian Tharmin, Edwin Adriansyah","doi":"10.34013/nhij.v1i1.828","DOIUrl":"https://doi.org/10.34013/nhij.v1i1.828","url":null,"abstract":"Purpose of the study: This research aims to identify the forms and systems of financial compensation applied by hotel management during the COVID-19 pandemic.\u0000Design/methodology: This research uses a qualitative approach with a case study method. The data was obtained from observations and in-depth interviews with four key participants representing various levels of positions in the hotel.\u0000Findings: The findings showed that hotels had changed the form of financial compensation caused by the emergence of new laws and local regulations during the COVID-19 pandemic. The implementation of financial compensation by hotel management during the COVID-19 pandemic can be categorized into two forms: direct financial compensation (i.e., base pay, seniority pay, pay for performance, and person-focused pay). The second is indirect forms of financial compensation (i.e., legally required and discretionary benefits).\u0000Research limitations/Implications: The hotel should continue to pay the number of dues according to the rules that apply during the COVID-19 pandemic. By providing a direct and indirect form of compensation, the hotel is expected to increase its attractiveness in terms of employee recruitment, motivation, and retention. This research only takes a case study from one hotel categorized as a three-star hotel.\u0000Novelty/Originality of the study: This article identifies the application of the financial compensation system and how the hotel management implemented and adhered to new laws and local regulations during the COVID-19 pandemic","PeriodicalId":285071,"journal":{"name":"NHI HOSPITALITY INTERNATIONAL JOURNAL","volume":"44 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-03-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130587575","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Influence Implementation of CHSE, Prices and Facilities for Decisions to Stay During the COVID -19 Pandemic at Non-Star Resort Hotels 影响在COVID -19大流行期间在非星级度假酒店住宿的CHSE、价格和设施的实施

NHI HOSPITALITY INTERNATIONAL JOURNAL Pub Date : 2023-03-31 DOI: 10.34013/nhij.v1i1.901

Iga Safa Marwani, Haryadi Darmawan, ER. Ummi Kalsum

{"title":"Influence Implementation of CHSE, Prices and Facilities for Decisions to Stay During the COVID -19 Pandemic at Non-Star Resort Hotels","authors":"Iga Safa Marwani, Haryadi Darmawan, ER. Ummi Kalsum","doi":"10.34013/nhij.v1i1.901","DOIUrl":"https://doi.org/10.34013/nhij.v1i1.901","url":null,"abstract":"Usaha pemerintah dalam mengurangi penyebaran Covid-19 salah satunya adalah dengan cara membatasi mobilitas masyarakat sehingga berpengaruh terhadap menurunnya tingkat penghunian kamar hotel. Untuk membantu pelaku usaha bidang pariwisata khususnya hotel bangkit kembali, pemerintah mengeluarkan pedoman protokol kesehatan berbasis CHSE agar hotel dapat beroperasional kembali dan tamu yang menginap tetap merasa aman tanpa takut tertular Covid-19. Penelitian ini bertujuan untuk menganalisis hotel resort dalam mempertahankan usahanya selama pandemi yang dilihat dari Pelaksanaan CHSE (X1) yang telah diterapkan, Harga (X2) yang telah diturunkan selama pandemi dan Fasilitas (X3) yang diberikan oleh hotel resort terhadap Keputusan Menginap (Y) tamu pada masa pandemi Covid-19. Populasi dalam penelitian ini adalah semua tamu yang telah menginap di hotel non bintang di Kabupaten Bintan dari tahun 2019-2020 dengan rata-rata sebesar 24.825 orang dan jumlah sampel yang dipilih sebanyak 394 orang. Penelitian ini menggunakan metode kuantitatif dengan pengumpulan data menggunakan kuesioner yang kemudian diolah menggunakan aplikasi SPSS. Dari hasil penelitian menunjukkan bahwa Pelaksanaan CHSE berada pada kategori SANGAT BAIK, Harga dan Fasilitas berada pada kategori BAIK serta Keputusan Menginap berada pada kategori SANGAT BAIK. Dari hasil uji t pada Pelaksanaan CHSE (X1) berpengaruh positif dan signifikan terhadap Keputusan Menginap (Y), Harga (X2) berpengaruh positif dan signifikan terhadap Keputusan Menginap (Y), dan Fasilitas (X3) berpengaruh positif dan Signifikan terhadap Keputusan Menginap (Y). Dari hasil uji F menunjukkan adanya pengaruh secara simultan bahwa Pelaksanaan CHSE (X1), Harga (X2), Fasilitas (X3) berpengaruh terhadap Keputusan Menginap (Y).","PeriodicalId":285071,"journal":{"name":"NHI HOSPITALITY INTERNATIONAL JOURNAL","volume":"10 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-03-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126045470","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The Effect of Service Quality on Customer Satisfaction in the Front Office Department During COVID-19 新冠肺炎疫情期间前厅部服务质量对客户满意度的影响

NHI HOSPITALITY INTERNATIONAL JOURNAL Pub Date : 2022-12-30 DOI: 10.34013/nhij.v1i1.886

A. Subakti, Maria Gracia Maribelle, Wellyansyah Sanjaya

{"title":"The Effect of Service Quality on Customer Satisfaction in the Front Office Department During COVID-19","authors":"A. Subakti, Maria Gracia Maribelle, Wellyansyah Sanjaya","doi":"10.34013/nhij.v1i1.886","DOIUrl":"https://doi.org/10.34013/nhij.v1i1.886","url":null,"abstract":"Purpose of the study: The COVID-19 pandemic has made the hotel continue improving its service quality to survive until the pandemic is over. This study aims to understand how the variable service quality of front office employees during COVID-19 on customer satisfaction.\u0000Design/methodology: The design of this study used an online survey. Purposive sampling of hotel guests staying at JW Marriott Hotel Jakarta was conducted from January 2022 to May. Data analysis was done using IBM SPSS 25 software.\u0000Findings: This study's findings show an influence between service quality variables and consumer satisfaction variables during COVID-19 in the front office department of JW Marriott Hotel Jakarta.\u0000Research limitations/Implications: In this study, there is only one independent variable, so it is not complete to explain what factors affect consumer satisfaction (dependent). In the following study, free variables (independent) will be added to provide even better advice to the company and as a learning for researchers and readers.\u0000Novelty/Originality of the study: This research focuses on the quality of services carried out in the hotel’s front office department during the COVID-19 pandemic.","PeriodicalId":285071,"journal":{"name":"NHI HOSPITALITY INTERNATIONAL JOURNAL","volume":"2 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-12-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131284094","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Hospitality Strategic Management Planning Post COVID-19 Pandemic 2019冠状病毒病大流行后酒店战略管理规划

NHI HOSPITALITY INTERNATIONAL JOURNAL Pub Date : 2022-03-31 DOI: 10.34013/nhij.v1i1.858

Ita Maemunah, Naufal Wijaya, Sukmadi

{"title":"Hospitality Strategic Management Planning Post COVID-19 Pandemic","authors":"Ita Maemunah, Naufal Wijaya, Sukmadi","doi":"10.34013/nhij.v1i1.858","DOIUrl":"https://doi.org/10.34013/nhij.v1i1.858","url":null,"abstract":"Purpose of the study: This study aims to analyze management planning and strategies implemented by local chain hotels post-COVID-19 pandemic.\u0000Design/methodology: This study uses a descriptive qualitative case study method, with two research instruments in data collection: documentation and interviews. Data reduction, data presentation, and data verification, as well as SWOT analysis, were used to analyze data. Regarding testing validity data, the technique used by researchers is a triangulation technique source.\u0000Findings: The Local chain hotel has implemented a competitive strategy well, proven with properties that can last for more than 28 years in the hospitality industry, and is still relevant in the competition between hotels today. Management can also maintain hotel operations during the COVID-19 pandemic without closing all their properties.\u0000Research limitations/Implications: This study only focuses on using a SWOT analysis tool to analyze the Hotel's internal and external environment, where many tools could be used in data analysis to produce more reliable output.\u0000Novelty/Originality of the study: This study discussed formulation local chain hotels strategy formulation post-COVID-19 pandemic. The formulation covering four pillars of the hospitality industry, including operational, marketing, finance, and human resources. This research can be a reference for local hotels in implementing competitive strategies.","PeriodicalId":285071,"journal":{"name":"NHI HOSPITALITY INTERNATIONAL JOURNAL","volume":"44 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-03-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134357430","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0