{"title":"Examining Risk Management Failures: The Case of the Boeing 737 MAX Program","authors":"David M. Lengyel","doi":"10.5296/erm.v8i1.20916","DOIUrl":"https://doi.org/10.5296/erm.v8i1.20916","url":null,"abstract":"The loss of two Boeing 737 MAX aircraft, their 346 passengers and crew in 2018 and 2019 stunned the aerospace community and the flying public. There is a natural inclination after an aviation mishap to ask, “What if…?” What if latent design flaws in the system had been found earlier? What if the aircrew had taken different steps in handling the non-normal events? What if the B-737 MAX certification by the Federal Aviation Administration (FAA) had been handled more rigorously? This paper will re-examine the antecedent events leading up to the mishaps through a counterfactual lens to envision how the two tragedies could have been avoided. Throughout the paper observations based on our combined 120+ years of aerospace, engineering and risk management experience will be offered to readers.","PeriodicalId":254693,"journal":{"name":"Enterprise Risk Management","volume":"85 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-05-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131558465","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Employer Toxic Leadership and Implications for Managing Risk and Stakeholder Management: a Road Improvement Project in Nepal","authors":"P. James","doi":"10.5296/erm.v7i1.20274","DOIUrl":"https://doi.org/10.5296/erm.v7i1.20274","url":null,"abstract":"This is a research paper that is focused on assessing the impacts of Employer Toxic Leadership in terms of Risk and Stakeholders Management of an 81Km road construction project in Nepal. An interpretive methodology was utilised in order to help understand implicitly the management leadership’s impact on the project. The scope for this research was the on-site supervisory team. The targeted population of interest was made up of 15 engineers located at on-site offices in the early construction phase of a road construction project. The research outcomes consisted of six (6) main themes with corresponding nineteen (19) sub-themes.The paper addresses raised issues of toxic leadership impacts within risk and stakeholder management and establishes outcomes and implications for the continuing project construction management. The paper also indicates that the Employer conducts inadequate risk management especially in relation to a variety of stakeholders and thus faces serious project performance issues leading to project failure.The Employer road construction management is considered to be a very weak risk management environment due to institutional toxic leadership style, orientation and lack of professional engagement of project management with stakeholders. The Employer (government department - DoR) has purposely and negatively altered the project quality and delivery expectations resulting in serious questions over its operational governance stance and financial efficacy.","PeriodicalId":254693,"journal":{"name":"Enterprise Risk Management","volume":"6 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-09-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117021512","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The Effect of Risk Management Practices on Performance of Small and Medium Scale Enterprises","authors":"Sidney Apaloo, Dzah Bright","doi":"10.5296/erm.v7i1.19287","DOIUrl":"https://doi.org/10.5296/erm.v7i1.19287","url":null,"abstract":"The main objective of the research is to examine the effect of risk management practices on performance of Small and Medium Scale Enterprises (SMEs). The convenience sampling method was used for the study. The study used a sample size of 285 small and medium scale enterprise businesses for the analysis. The study used primary data obtained through questionnaire administration which was analysed using SPSS 25 and Microsoft Excel 2019. The study used both descriptive and inference analysis to analyse the data. According to the findings, low educational level of respondents helped to conclude that risk management is not widely practiced in SME businesses. Risk management practices are not well practiced in SME business because the SME owners possess low level of knowledge in the areas of identifying, assessing, treating and monitoring key operational risks. The positive relationship between risk management practices and performance is indicative that the proper practice of risk management by SME managers or owners influences performance. The significant relationship between the dependent variable (performance) and independent (risk management practices) provided the conclusion that, the more SME businesses improve on their risk management, the more they improve upon their performance. The study recommends an improvement in risk management knowledge for SME business owners and managers. The government should take adequate steps to provide risk management support for SMEs sectors. The study recommends SME businesses to put in place systems that enable the documentation of the business operations.","PeriodicalId":254693,"journal":{"name":"Enterprise Risk Management","volume":"76 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-01-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124092239","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The Effect of Electronic Banking on Customer Services Delivery in Commercial Banks in Rwanda","authors":"Rose Nyiranzabamwita, J. Harelimana","doi":"10.5296/erm.v5i1.15904","DOIUrl":"https://doi.org/10.5296/erm.v5i1.15904","url":null,"abstract":"The aim of the study was to assess how electronic banking affected customer delivery channels in Rwanda commercial banks. The specific objectives include assessing the effectiveness of e-banking, analyzing the factors affecting the customer delivery system, and also finding out the affiliation that exists between customer service delivery and e-banking in the bank of Kigali. Study participants included 1215 employee and about 350000 bank clients. The total number was 351215 study participants. The sample size was 400, which included both the staff and clients. The study revealed that customer service delivery in Bank of Kigali was explained by the probability of 0.0374 for internet banking; by the probability of 0.0004 for mobile banking; by probability of 0.0010 for electronic tax and that are respectively expected to 3.74% & 0.04% & 0.1% and of probabilities which are less than 10%. If we consider the simple regression theory, there is a probability of less than 10% by each electronic banking factor, which represents functional fitness variability. The R2 is 0.969, whereas the Adjusted R2 is 0.965, which indicates estimated model goodness. Up to 96.9% of the long-run appreciation in customer service delivery is influenced by changes in internet banking; mobile banking; electronic tax as implemented by the organization. Hence, the study revealed of essential affiliation between electronic banking and the observed factors, and the customer delivery channel in Bank of Kigali. The study recommended on sensitization of clients on the utilization and advantages of electronic banking services through having public awareness programs that boost their knowledge of the service.","PeriodicalId":254693,"journal":{"name":"Enterprise Risk Management","volume":"51 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-11-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125408949","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Fiscal Discipline and the Successful Completion of Municipal Projects: The Case of City of Tshwane","authors":"T. Shai, Z. Worku, M. Muchie","doi":"10.5296/ERM.V5I1.15214","DOIUrl":"https://doi.org/10.5296/ERM.V5I1.15214","url":null,"abstract":"Kaiser, Crother, Kelly, Luiselli, O’Shea, Ota, Passos, Schleip and Wuster (2013) have shown the relationship between fiscal discipline and the successful completion of municipal projects in Sub-Saharan African countries. The study aims to assess and evaluate the degree of fiscal discipline exercised by employees of the City of Tshwane on municipal finance. Financial practitioners working in the City of Tshwane are required to comply with regulations and guidelines stipulated in the South African Municipal Finance Management Act (Act number 56 of 2003). Data was collected from a stratified random sample of 146 employees of the City of Tshwane who were responsible for providing financial services to customers. Data was collected by using a structured, pre-tested and validated questionnaire of study. Statistical methods such as frequency tables, cross-tab analyses and ordered probit regression were used for performing data analyses. Efficiency in financial management was assessed by assessing the degree of adherence of employees to the Municipal Finance Management Act (MFMA) based on a composite index defined by Kaiser, Crother, Kelly, Luiselli, O’Shea, Ota, Passos, Schleip & Wuster (2013). The study showed that 89% of the 146 employees who were selected for the study demonstrated adequate adherence to the Act, whereas 11% of employees failed to do so by the same standards. The study found that the degree of adherence of employees to the MFMA was significantly influenced by 3 factors. These 3 factors were degree of skills in financial accounting and auditing, duration of service, and degree of job satisfaction, in a decreasing order of strength. The results indicated a robust association between fiscal discipline and the successful completion of municipal projects. ","PeriodicalId":254693,"journal":{"name":"Enterprise Risk Management","volume":"133 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-08-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116568735","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Reverse Measurement as a Tool for Management Method Evaluation","authors":"Martina Tomicic Furjan","doi":"10.5296/ERM.V5I1.15221","DOIUrl":"https://doi.org/10.5296/ERM.V5I1.15221","url":null,"abstract":"Strategic planning is a procedure that is supposed to define organizational development through the identification of strategic goals. Models can help in understanding the business technology and in creation of formal specifications of the functionality, structure and behavior of real system appearances. By giving the entities in the model numerical values, possible improvements can be simulated, measured and evaluated according to the measurements, and then use for managing the organization. The issue on this approach is that the results that are gotten from the model measurements can be compared to the real values that the model results represent only after they are already accomplished. In this paper the use of reverse measurement is being introduced as a tool for evaluating management methods, in order to ensure the usability of a method prior to its application for managing the organization.","PeriodicalId":254693,"journal":{"name":"Enterprise Risk Management","volume":"33 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-08-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115811718","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"A Business Enterprise Resilience Model to Address Strategic Disruptions","authors":"H. Mohamed, G. Galal-Edeen","doi":"10.5296/ERM.V4I1.13715","DOIUrl":"https://doi.org/10.5296/ERM.V4I1.13715","url":null,"abstract":"Resilient business enterprises are able to survive strategic disruptions like technology disruptions and come back as more successful. They succeed because they have resilient characteristics and apply resilience strategies. Based on a case study analysis, this paper builds a business enterprise resilience model that guides the business enterprises to build the resilience capabilities that enable them to survive during strategic disruptions. The proposed model guides the business enterprise to instil in its architecture the design characteristics of resilience that make it ready to respond to disruption. The model uses the resilience strategies of mitigation, adaptation, and transformation and applies them at three enterprise levels; the operating model level, the competitive strategy level, and the business model level. The mitigation strategy moves the operating model to the efficiency frontier. The adaption strategy recovers the enterprise from the impacts of the strategic disruptions. The transformation strategy transforms the enterprise business model totally.","PeriodicalId":254693,"journal":{"name":"Enterprise Risk Management","volume":"17 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-11-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114620631","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Integrated Enterprise Resilience Architecture Framework for Surviving Strategic Disruptions","authors":"H. Mohamed","doi":"10.30630/JOIV.3.1.188","DOIUrl":"https://doi.org/10.30630/JOIV.3.1.188","url":null,"abstract":"Resilient business enterprises are able to survive strategic disruptions like technology disruptions and come back more successful. They succeed because they develop and effectively implement the resilience strategies of mitigation, adaption, and transformation. This paper proposes an integrated resilience framework that is based on a combination of enterprise architecture and business architecture frameworks. At the core of the proposed framework is a meta-model and a method. The framework guides the development of a unified vision of how a business enterprise can address a specific strategic disruption and transform itself in a successful way. The framework articulates the vision through the lens of business blueprint views that guide the formation of transformation initiatives. Through the mapping capabilities of the framework, the transformation initiatives cross over the boundaries between organization structures and domains. In the last section we demonstrate our proposed method and meta-model with the help of a case study.","PeriodicalId":254693,"journal":{"name":"Enterprise Risk Management","volume":"25 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-09-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128606593","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Looking at Trends in ERM","authors":"Stefan Hunziker","doi":"10.1007/978-3-658-25357-8_5","DOIUrl":"https://doi.org/10.1007/978-3-658-25357-8_5","url":null,"abstract":"","PeriodicalId":254693,"journal":{"name":"Enterprise Risk Management","volume":"228 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122294083","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}