{"title":"The United Way of America’s Excellence in Service Quality Awards","authors":"M. Matthews","doi":"10.4324/9780138749661-8","DOIUrl":"https://doi.org/10.4324/9780138749661-8","url":null,"abstract":"","PeriodicalId":242718,"journal":{"name":"Knowledge-Driven Profit Improvement","volume":"22 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-07-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129252039","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"How Three Quality Award Programs Implement Principles of PDKA—The President of the United States Quality Award, The United Way’s Excellence in Service Quality Award, And the Northern Ireland Quality Award","authors":"M. Matthews","doi":"10.4324/9780138749661-6","DOIUrl":"https://doi.org/10.4324/9780138749661-6","url":null,"abstract":"","PeriodicalId":242718,"journal":{"name":"Knowledge-Driven Profit Improvement","volume":"71 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-07-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133645701","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"How Two World-Class Military Service Organizations Implement Principles of Pdka—Red River Army Depot and U.S. Army Armament Research, Development and Engineering Center, Picatinny Arsenal","authors":"M. Matthews","doi":"10.4324/9780138749661-24","DOIUrl":"https://doi.org/10.4324/9780138749661-24","url":null,"abstract":"","PeriodicalId":242718,"journal":{"name":"Knowledge-Driven Profit Improvement","volume":"45 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-07-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132100532","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"How Three World-Class Government Service Organizations Implement Principles of Pdka—Federal Supply Service Northeast and Caribbean Region, Tennessee Valley Authority’s Fossil & Hydro Power, and National Aeronautics and Space Administration’s Kennedy Space Center","authors":"M. Matthews","doi":"10.4324/9780138749661-20","DOIUrl":"https://doi.org/10.4324/9780138749661-20","url":null,"abstract":"","PeriodicalId":242718,"journal":{"name":"Knowledge-Driven Profit Improvement","volume":"3 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-07-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127383359","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"How Two World-Class Service Organizations Implement Principles of PDKA—Royal Mail and The United Way of Middle Tennessee","authors":"M. Matthews","doi":"10.4324/9780138749661-17","DOIUrl":"https://doi.org/10.4324/9780138749661-17","url":null,"abstract":"","PeriodicalId":242718,"journal":{"name":"Knowledge-Driven Profit Improvement","volume":"9 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-07-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134491369","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Red River Army Depot, U.S. Army","authors":"M. Matthews","doi":"10.4324/9780138749661-25","DOIUrl":"https://doi.org/10.4324/9780138749661-25","url":null,"abstract":"","PeriodicalId":242718,"journal":{"name":"Knowledge-Driven Profit Improvement","volume":"66 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-07-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125064111","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}