Reg Godwin, Danielle Greenberg, Gerard Henry, Benjamin Kennedy, Darren Partridge, Martin Peaty, William Wilkinson
{"title":"Retaining elected members to RCVS council.","authors":"Reg Godwin, Danielle Greenberg, Gerard Henry, Benjamin Kennedy, Darren Partridge, Martin Peaty, William Wilkinson","doi":"10.1002/vetr.5354","DOIUrl":"https://doi.org/10.1002/vetr.5354","url":null,"abstract":"","PeriodicalId":23560,"journal":{"name":"Veterinary Record","volume":"196 6","pages":"234-235"},"PeriodicalIF":1.8,"publicationDate":"2025-03-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143626314","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"农林科学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Veterinary RecordPub Date : 2025-03-15Epub Date: 2024-12-29DOI: 10.1002/vetr.4966
Julie Gibson, Kate White, Liz Mossop, Marnie L Brennan
{"title":"Factors influencing the nature of client complaint behaviour in the aftermath of adverse events.","authors":"Julie Gibson, Kate White, Liz Mossop, Marnie L Brennan","doi":"10.1002/vetr.4966","DOIUrl":"10.1002/vetr.4966","url":null,"abstract":"<p><strong>Background: </strong>Negative veterinary client complaint behaviour poses wellbeing and reputational risks. Adverse events are one source of complaint. Identifying factors that influence adverse event-related complaint behaviour is key to mitigating detrimental consequences and harnessing information that can be used to improve service quality, patient safety and business sustainability.</p><p><strong>Methods: </strong>Interviews were conducted with five veterinary client complainants and five veterinary client mediators. Qualitative content analysis of the transcripts was used to identify categories of capability, opportunity and motivation influencing client behaviour. One category of motivation identified focused on the desired outcomes of complainants. Two hundred and eighty resolved veterinary‒client mediation cases related to adverse events subsequently underwent content analysis to quantify these desired outcomes.</p><p><strong>Results: </strong>Client complaint behaviour was motivated by clients' emotional reactions, perceptions and beliefs and desire to achieve an outcome as a result, and was influenced by previous complaint experience, technological ability, self-confidence and broader organisational and societal factors. Although financial redress was the most commonly identified desired outcome, apology, honesty, accountability and prevention of future events were valued.</p><p><strong>Limitations: </strong>Small data sets and interpretative analyses limit the generalisability of the findings.</p><p><strong>Conclusions: </strong>Proactively engaging clients in relation to adverse events is likely to reduce negative complaint behaviour and facilitate veterinary quality improvement.</p>","PeriodicalId":23560,"journal":{"name":"Veterinary Record","volume":" ","pages":"e4966"},"PeriodicalIF":1.8,"publicationDate":"2025-03-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC11907750/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142903696","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"农林科学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Chris Burghes, Owen Sharp, Tim Doyle, Vanessa Waddon, Emma Slawinski
{"title":"Collaborative working needed for Welsh greyhounds.","authors":"Chris Burghes, Owen Sharp, Tim Doyle, Vanessa Waddon, Emma Slawinski","doi":"10.1002/vetr.5357","DOIUrl":"https://doi.org/10.1002/vetr.5357","url":null,"abstract":"","PeriodicalId":23560,"journal":{"name":"Veterinary Record","volume":"196 6","pages":"236-237"},"PeriodicalIF":1.8,"publicationDate":"2025-03-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143626203","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"农林科学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The Horserace Betting Levy Board codes of practice: past and present.","authors":"Sidney Ricketts, James Crabtree, Richard Newton","doi":"10.1002/vetr.5348","DOIUrl":"https://doi.org/10.1002/vetr.5348","url":null,"abstract":"<p><p>The 2025 horse breeding season sees the release of the 49th consecutive edition of the Horserace Betting Levy Board Codes of Practice for the prevention and control of specified infectious diseases. In this article, Sidney Ricketts, James Crabtree and Richard Newton describe how the first edition of the codes came about in 1977 and their evolution over the past five decades.</p>","PeriodicalId":23560,"journal":{"name":"Veterinary Record","volume":"196 6","pages":"e5348"},"PeriodicalIF":1.8,"publicationDate":"2025-03-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143626320","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"农林科学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Pig vets, pig tails, British pork and the law.","authors":"Steven McCulloch","doi":"10.1002/vetr.5356","DOIUrl":"https://doi.org/10.1002/vetr.5356","url":null,"abstract":"","PeriodicalId":23560,"journal":{"name":"Veterinary Record","volume":"196 6","pages":"235-236"},"PeriodicalIF":1.8,"publicationDate":"2025-03-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143626298","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"农林科学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Ana Bach, Blanca Serra Gomez de la Serna, Thomas Maddox, Philippa Weston
{"title":"Ultrasonographic features of gastrointestinal ulcerations in cats.","authors":"Ana Bach, Blanca Serra Gomez de la Serna, Thomas Maddox, Philippa Weston","doi":"10.1002/vetr.5222","DOIUrl":"https://doi.org/10.1002/vetr.5222","url":null,"abstract":"<p><strong>Background: </strong>Gastrointestinal ulceration in cats can be life threatening due to the risk of perforation and septic peritonitis. However, the ultrasound findings associated with this condition and their diagnostic sensitivities have not been described. Therefore, this multicentre retrospective study aimed to describe the clinical features and ultrasound findings for cats with gastrointestinal ulceration and estimate the diagnostic sensitivity of in these cases.</p><p><strong>Methods: </strong>Hospital medical record databases were retrospectively searched for feline cases with 'ulcer' keywords. Cats were included in the study if they had undergone an abdominal ultrasound followed by surgical, endoscopic or postmortem histopathological verification of gastrointestinal ulceration.</p><p><strong>Results: </strong>Twenty-four cats were included. On ultrasound examination, all cases showed a mucosal defect filled with hyperechoic microbubbles located in the stomach (29.2%), pylorus (16.7%), duodenum (29.2%), jejunum (20.8%) or ileocecocolic junction (4.2%). Single lesions were present in 75% of cases. Perforations occurred in 16.7% of cases. Wall thickening was detected in 62.5% of the cats, and loss of wall layering was observed in 54.2%. Underlying aetiologies included neoplasia (33.0%), inflammation (33.0%), trauma (12.5%) and foreign bodies (12.5%).</p><p><strong>Limitations: </strong>The retrospective design limits standardisation of ultrasound techniques and records, thereby potentially limiting the generalisability of the findings.</p><p><strong>Conclusion: </strong>Ulceration was identified by ultrasound in 75% of cats. Solitary ulcerative lesions with associated wall thickening and crater-like defects were most commonly documented.</p>","PeriodicalId":23560,"journal":{"name":"Veterinary Record","volume":" ","pages":"e5222"},"PeriodicalIF":1.8,"publicationDate":"2025-03-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143587297","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"农林科学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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