Service Science archive最新文献_第2页

Inventory Service Target in Quick Response Fashion Retail Supply Chains 快速响应时装零售供应链中的库存服务目标

Service Science archive Pub Date : 2016-12-01 DOI: 10.1287/SERV.2016.0146

T. Choi

{"title":"Inventory Service Target in Quick Response Fashion Retail Supply Chains","authors":"T. Choi","doi":"10.1287/SERV.2016.0146","DOIUrl":"https://doi.org/10.1287/SERV.2016.0146","url":null,"abstract":"Different fashion brands have different inventory service targets. To achieve the desirable inventory service level without the need of holding a lot of inventory, fashion companies commonly adopt the quick response practice. In this paper, we conduct an analytical study on the influence played by the inventory service target on quick response fashion retail supply chains. To be specific, we consider the case when the fashion retailer, who is the channel leader, aims to achieve an inventory service target in its inventory planning. We explore impacts of the inventory service-targeted quick response program, in terms of expected profit, and profit risk on the fashion retailer, the fashion manufacturer, and the fashion supply chain system. We also examine the quick response's impact on social welfare. We show how three practical contracts, namely, the fixed-fee contract, the wholesale pricing contract, and the product variety contract, can be employed to achieve a win-win situation in the fashion retail supply chain system with the adoption of the inventory service-targeted quick response program. Closed-form managerial insights on how the inventory service target affects the expected benefit of quick response, the reduction of profit risk under quick response, the expected gain of social welfare, the achievability of the win-win situation, and the setting of contractual parameters, are derived.","PeriodicalId":225278,"journal":{"name":"Service Science archive","volume":"7 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2016-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130068266","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 40

Commentary-Smart Service Systems: Bridging the Silos 评论-智能服务系统:跨越孤岛

Service Science archive Pub Date : 2016-12-01 DOI: 10.1287/SERV.2016.0140

R. Larson

引用次数: 20

Stakeholder Integration for Service Innovation in German Medium-Sized Enterprises 德国中型企业服务创新的利益相关者整合

Service Science archive Pub Date : 2016-09-01 DOI: 10.1287/SERV.2016.0152

J. Jonas, Angela Roth, Kathrin M. Möslein

引用次数: 21

The Role of Collaboration in Service Innovation Across Manufacturing and Service Sectors 合作在制造业和服务业服务创新中的作用

Service Science archive Pub Date : 2016-09-01 DOI: 10.1287/SERV.2016.0135

Cong Feng, K. Sivakumar

{"title":"The Role of Collaboration in Service Innovation Across Manufacturing and Service Sectors","authors":"Cong Feng, K. Sivakumar","doi":"10.1287/SERV.2016.0135","DOIUrl":"https://doi.org/10.1287/SERV.2016.0135","url":null,"abstract":"This study empirically demonstrates the impact of service innovation on innovation performance for manufacturing and service firms and finds that the effect of service innovation on innovation performance is greater for service firms than manufacturing firms. In addition, the results show that the relationship between the propensity for service innovation and three types of collaboration vertical, horizontal, and third-party collaboration is significant. Furthermore, this study finds that vertical and third-party collaborations are more beneficial than horizontal collaboration for service firms. This research advances the discourse on service innovation in two ways. First, it offers a stronger justification for examining and fostering innovation generation in service industries. Second, the findings regarding the comparative impact of collaboration highlight the desirability of stronger collaborations with channel members whose interests are aligned with the firm and neutral entities whose interests are not in conflict with the firm than with competitors whose interests are likely not aligned with the focal firm. In short, the research presents a detailed and nuanced view of the antecedents and consequences of service innovation.","PeriodicalId":225278,"journal":{"name":"Service Science archive","volume":"141 1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2016-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132200345","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 15

Institutional Complexity as a Driver for Innovation in Service Ecosystems 制度复杂性:服务生态系统创新的驱动力

Service Science archive Pub Date : 2016-09-01 DOI: 10.1287/SERV.2016.0151

Jaakko Siltaloppi, Kaisa Koskela-Huotari, S. Vargo

{"title":"Institutional Complexity as a Driver for Innovation in Service Ecosystems","authors":"Jaakko Siltaloppi, Kaisa Koskela-Huotari, S. Vargo","doi":"10.1287/SERV.2016.0151","DOIUrl":"https://doi.org/10.1287/SERV.2016.0151","url":null,"abstract":"This paper extends research on innovation as institutional change within service science and service-dominant S-D logic by conceptualizing the emergence of novel solutions in service ecosystems. We pay particular attention to how actors individuals and organizations are able to create new solutions that change the very institutional arrangements that guide and constrain them. We propose that institutional complexity-the multiplicity of institutional arrangements confronting actors with conflicting prescriptions for action-drives the emergence of novelty. Institutional complexity reduces the influence of prevailing institutions by activating conscious problem solving and making available multiple institutional \"toolkits.\" These dynamic toolkits consist of the cultural norms and meanings, as well as material practices, associated with specific institutional arrangements, with which actors can jointly reconstruct and change value cocreation practices and advance change in the institutional arrangements of service ecosystems. This paper contributes to service science and S-D logic by providing a more comprehensive understanding of innovation driven by institutional complexity, in which the stability of institutional arrangements is reconciled with the actor-driven creation of novel solutions constitutive of institutional change.","PeriodicalId":225278,"journal":{"name":"Service Science archive","volume":"29 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2016-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121867698","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 90

Underpinnings of User Participation in Service Provider-Hosted Online Communities 用户参与服务提供商托管的在线社区的基础

Service Science archive Pub Date : 2016-09-01 DOI: 10.1287/SERV.2016.0136

Puneet Kaur

{"title":"Underpinnings of User Participation in Service Provider-Hosted Online Communities","authors":"Puneet Kaur","doi":"10.1287/SERV.2016.0136","DOIUrl":"https://doi.org/10.1287/SERV.2016.0136","url":null,"abstract":"The recent emergence of social media-based brand communities is seen as an effective channel for practicing user-centric service innovation. However, user participation is the major hurdle in their sustainability. Despite the growing popularity of these brand communities, there has been only limited research examining the factors affecting user intention to continue using these communities. Teenagers represent an important demographic group, not only as the dominant users, but also in their value and potential in contributing toward successful business. To date, no previous research has investigated the participation behaviour of teenagers in these communities. To address this research gap, the present study examines the factors affecting teenagers' intention to continue participating in Facebook-based brand communities. The roles of social and individual factors in the formulation of their attitudes to participation are examined. The relationship between users' attitudes, activity levels, and continuation intentions are explored. The study findings suggest that self-efficacy, hedonic motivation, reciprocal benefit, and social influence have a positive impact on user attitude. Among these, self-efficacy has the strongest influence. Furthermore, attitude, continuation intention, and activity levels are significantly related. The findings have implications for organisations intending to use social media-based brand communities to practice user-centric service innovation.","PeriodicalId":225278,"journal":{"name":"Service Science archive","volume":"86 11","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2016-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114010403","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 18

Using Platforms to Pursue Strategic Opportunities in Service-Driven Manufacturing 利用平台寻求服务驱动型制造业的战略机遇

Service Science archive Pub Date : 2016-09-01 DOI: 10.1287/SERV.2016.0155

Ville Eloranta, Lauri Orkoneva, Esko Hakanen, T. Turunen

引用次数: 24

Triadic Value Propositions: When It Takes More Than Two to Tango 三位一体的价值主张:当一个探戈需要两个人以上的时候

Service Science archive Pub Date : 2016-09-01 DOI: 10.1287/SERV.2016.0145

C. Kowalkowski, Daniel Kindström, Per Carlborg

{"title":"Triadic Value Propositions: When It Takes More Than Two to Tango","authors":"C. Kowalkowski, Daniel Kindström, Per Carlborg","doi":"10.1287/SERV.2016.0145","DOIUrl":"https://doi.org/10.1287/SERV.2016.0145","url":null,"abstract":"Value propositions are reciprocal resource-integration promises and value alignment mechanisms operating to and from actors seeking an equitable exchange. In a business triad, any change in the relationship between two actors also affects relationships with the third actor, influencing resource integration and value creation at the value constellation level. This study of the development of a triadic value proposition analyzes how the discontinuous effects of a new service initiative alter the relationships among actors in a manufacturer-dealer-user triad. A qualitative empirical inquiry examines a 10-year process, in which a leading industry incumbent enters the service business by crafting a triadic value proposition. As the value proposition evolves over time, the network ties-and thus the interdependence among manufacturer, dealer, and user-strengthen. The findings offer firms a better understanding of how to involve and collaborate with key actors to initiate discontinuous changes at the firm and network levels. These insights are particularly timely in light of the difficulties that product firms face when intermediaries are decisive for the success of their service-led growth initiatives.","PeriodicalId":225278,"journal":{"name":"Service Science archive","volume":"139 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2016-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123597343","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 37

Introduction to the Special Issue on Multiactor Value Creation in Service Innovation: Collaborative Value Creation in Service 服务创新中的多主体价值创造专题导论:服务中的协同价值创造

Service Science archive Pub Date : 2016-09-01 DOI: 10.1287/SERV.2016.0157

R. Rajala, F. Gallouj, M. Toivonen

引用次数: 9

Interactional Service Innovation with Social Media Users 与社交媒体用户互动服务创新

Service Science archive Pub Date : 2016-09-01 DOI: 10.1287/SERV.2016.0149

Miha Uratnik

引用次数: 10