{"title":"Empowering unit management","authors":"C. Lashley","doi":"10.1016/B978-0-7506-4616-1.50006-3","DOIUrl":"https://doi.org/10.1016/B978-0-7506-4616-1.50006-3","url":null,"abstract":"","PeriodicalId":220547,"journal":{"name":"Pocket Guide for Hospitality Managers","volume":"17 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-12-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131817370","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Employee development and training","authors":"C. Lashley","doi":"10.1016/B978-0-7506-4616-1.50011-7","DOIUrl":"https://doi.org/10.1016/B978-0-7506-4616-1.50011-7","url":null,"abstract":"","PeriodicalId":220547,"journal":{"name":"Pocket Guide for Hospitality Managers","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-12-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129211773","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Managing service quality","authors":"C. Lashley","doi":"10.1016/B978-0-7506-4616-1.50012-9","DOIUrl":"https://doi.org/10.1016/B978-0-7506-4616-1.50012-9","url":null,"abstract":"","PeriodicalId":220547,"journal":{"name":"Pocket Guide for Hospitality Managers","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-12-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132684674","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}