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PENGARUH PELATIHAN DAN PENGEMBANGAN, KEADILAN, DAN KEPEMIMPINAN TERHADAP EMPLOYEE ENGAGAMENT GENERASI MILLENNIAL DI KOTA JAKARTA 培训、发展、正义和领导对千禧一代雅加达员工的影响
Journal of Management and Business Review Pub Date : 2019-02-20 DOI: 10.34149/jmbr.v16i1.147
Trengginas Wirabakti Taufiq, Lusi Savitri, Dwi Idawati, J. Chandra
{"title":"PENGARUH PELATIHAN DAN PENGEMBANGAN, KEADILAN, DAN KEPEMIMPINAN TERHADAP EMPLOYEE ENGAGAMENT GENERASI MILLENNIAL DI KOTA JAKARTA","authors":"Trengginas Wirabakti Taufiq, Lusi Savitri, Dwi Idawati, J. Chandra","doi":"10.34149/jmbr.v16i1.147","DOIUrl":"https://doi.org/10.34149/jmbr.v16i1.147","url":null,"abstract":"Penelitian ini bertujuan untuk mengetahui pengaruh pelatihan dan  pengembangan, keadilan, dan kepemimpinan terhadap  employee engagement generasi millennial di kota Jakarta. Keadilan dalam penelitian ini dibagi menjadi 2, yaitu keadilan distributif dan keadilan prosedural. Sedangkan kepemimpinan dibagi menjadi kepemimpinan transaksional dan kepemimpinan transformasional. Penelitian ini dilakukan dengan menganalisis hasil kuesioner dari 391 orang karyawan generasi millennial di kota Jakarta yang disebar dengan teknik purposive sampling. Peneltian ini menggunakan SPSS 21 sebagai alat untuk melakukan analisis regresi linear berganda. Penelitian ini menunjukan bahwa secara simultan, pelatihan dan pengembangan, keadilan, dan kepemimpinan mempengaruhi employee engagement sebesar 49,2%. Sedangkan secara parsial, pelatihan dan pengembangan berpengaruh positif sebesar 0,465; keadilan distributif berpengaruh positif sebesar 0,177; keadilan prosedural berpengaruh positif sebesar 0,192; kepemimpinan transformasional berpengaruh positif sebesar 0,095; lalu kepemimpinan transaksional tidak mempengaruhi employee engagement generasi millennial di kota Jakarta. Dari semua variabel yang diuji, pelatihan dan pengembangan menjadi variabel berpengaruh paling signifikan terhadap employee engagement generasi millennial di kota Jakarta. Penelitian dapat memberikan masukan kepada manajer untuk dapat membuat strategi agar dapat meningkatkan employee engagement . Selain itu, saran untuk penelitian selanjutnya juga dibahas dalam penelitian ini. The purpose of this research is to understand the impact of training and development, justice, and leadership on employee engagement in millennials of Jakarta. Justice in this research is divided into distributive justice and procedural justice. Meanwhile, leadership is divided into transactional leadership and transformational leadership. This research is analyz ing the questionnaire’s result of 391 millennials employee in Jakarta using purposive sampling technique. SPSS 21 is used for statistical analysis including regression.In this research , training and development, justice, and leadership, simultaneously, effecting employee engagement as much as 49.2%. Partially, training and development have 0.465 positive effect, distributive justice have 0.177 positive effect, procedural justice have 0.192 positive effect, transformational leadership have 0.095 positive effect, and transactional does not have effect on employee engagement in millennials in Jakarta. From all of the variables, training and development have the most impact on employee engagement in millennials in Jakarta. This research also provided insight for managers, so that they can formulate strategies to increase employee engagement. Suggestions for further research also discussed in this research.","PeriodicalId":218715,"journal":{"name":"Journal of Management and Business Review","volume":"208 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-02-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131144004","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
PENGUNGKAPAN CSR DAN CERMINAN ABNORMAL RETURN PERUSAHAAN CSR的披露和公司的异常回归反映
Journal of Management and Business Review Pub Date : 2019-02-20 DOI: 10.34149/JMBR.V16I1.152
Desmon Daniel, Martdian Ratnasari
{"title":"PENGUNGKAPAN CSR DAN CERMINAN ABNORMAL RETURN PERUSAHAAN","authors":"Desmon Daniel, Martdian Ratnasari","doi":"10.34149/JMBR.V16I1.152","DOIUrl":"https://doi.org/10.34149/JMBR.V16I1.152","url":null,"abstract":"Kajian terkait corporate social responsibility (CSR) berkembang pesat seiring dengan dukungan pemerintahan dalam menciptakan lingkungan bisnis yang bersaing. Dukungan pemerintahan tercermin dalam Undang-Undang No.40 Tahun 2007 tentang Perseroan Terbatas (pasal 74 ayat 1a). Tujuan penelitian ini dilakukan adalah untuk mengetahui pengaruh pengungkapan CSR dan cerminannya pada abnormal return perusahaan di industri pertambangan batu bara. Dalam penelitian ini pengungkapan CSR dihitung menggunakan Global Reporting Initiative (GRI) dengan 78 item di dalamnya dan abnormal return dihitung menggunakan adjusted model secara kumulatif selama periode jendela yang digunakan yakni 10 hari. Hasil penelitian ini menunjukan bahwa pengungkapan CSR mempengaruhi keputusan investor dalam berinvestasi, yang tercermin dengan adanya abnormal return yang dihasilkan. Hal ini diharapkan dapat meningkatkan motivasi perusahaan untuk mengungkapkan CSR dan menjadi lebih sadar akan pentingnya isu-isu CSR untuk memaksimalkan dampak positif dan meminimalkan dampak negatif dari kegiatan bisnis perusahaan. Studies related to corporate social responsibility (CSR) are growing rapidly along with government support in creating a competitive business environment. Government support is reflected in Law No.40 of 2007 concerning Limited Liability Companies (article 74 paragraph 1a). The purpose of this research is to find out whether there is an effect of CSR disclosure on the company's abnormal return in the coal mining industry. In this study, disclosure of CSR is calculated using the Global Reporting Initiative (GRI) with 78 items in it and abnormal returns are calculated using the cumulative adjusted model during the window period used which is 10 days. The population in this study were all 22 coal mining companies listed on the Indonesia Stock Exchange during the 2013-2017 period. The results of this study indicate that CSR disclosure has a positive effect on abnormal returns, which means that investors consider CSR information in making investment decisions. This is expected to increase the motivation of companies to disclose CSR and become more aware of the importance of CSR issues to maximize positive impacts and minimize the negative impact of the company's business activities.","PeriodicalId":218715,"journal":{"name":"Journal of Management and Business Review","volume":"118 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-02-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127184337","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
PENGARUH HARGA, WORD OF MOUTH DAN CITRA MEREK TERHADAP KEPUTUSAN PEMBELIAN DALAM MEMILIH EVENT ORGANIZER (STUDI KASUS DI UN PRODUCTION) 价格、口碑和品牌形象对选择活动组织者的购买决定的影响(案例研究在联合国生产中)
Journal of Management and Business Review Pub Date : 2019-02-20 DOI: 10.34149/JMBR.V16I1.139
Nourma Wulanda, Z. Wahab, Ahmad Widad
{"title":"PENGARUH HARGA, WORD OF MOUTH DAN CITRA MEREK TERHADAP KEPUTUSAN PEMBELIAN DALAM MEMILIH EVENT ORGANIZER (STUDI KASUS DI UN PRODUCTION)","authors":"Nourma Wulanda, Z. Wahab, Ahmad Widad","doi":"10.34149/JMBR.V16I1.139","DOIUrl":"https://doi.org/10.34149/JMBR.V16I1.139","url":null,"abstract":"Penelitian ini bertujuan untuk mengetahui (1) Bagaimana pengaruh harga, word of mouth dan citra merek secara simultan terhadap keputusan pembelian pada Event Organizer pada UN Production , dan Bagaimana pengaruh harga, word of mouth dan citra merek secara parsial terhadap keputusan pembelian pada Event Organizer pada UN Production . Rancangan penelitian yang digunakan adalah asosiatif. Sampel yang digunakan sebanyak 100 responden. Untuk mengukur pengaruh antar variabel, digunakan multiple linier regression dan untuk uji hipotesis digunakan uji hipotesis F dan t. Hasil penelitian adalah: (1) Harga, Word of Mouth , dan Citra Merek secara simultan berpengaruh positif dan signifikan terhadap Keputusan Pembelian pada Even Organizer UN Production , (2) Harga berpengaruh negatif dan tidak signifikan terhadap Keputusan Pembelian pada Even Organizer UN Production , serta (3) Word of Mouth dan Citra Merek secara parsial berpengaruh positif dan signifikan terhadap Keputusan Pembelian pada Even Organizer UN Production . This study aims to determine (1) How the impact of price, word of mouth, and branch image simultaneously to purchase decisions of Event Organizer at Un Production, and (2) How the impact of price, word of mouth, and branch image partially to purchase decisions of Event Organizer at Un Production. The study design used is associative. The samples used were 100 respondens. To measure the influence between variables, used multiple linear regression and to test the hypothesis used to test the hypothesis F and t. Results of the study are: (1) Simultaneously price, word of mouth, and branch image have a significant effect to purchase decisions of Event Organizer at Un Production, (2) Price have a negative and no significant effect to purchase decisions of Event Organizer at Un Production, and (3) Partially word of mouth and branch image have a positive and significant effect to purchase decisions of Event Organizer at Un Production","PeriodicalId":218715,"journal":{"name":"Journal of Management and Business Review","volume":"22 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-02-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125201282","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
PENGGUNAAN IT DALAM PROYEK NEW PRODUCT DEVELOPMENT DI INDONESIA: IDENTIFIKASI FAKTOR PENENTU DAN DAMPAK KINERJA PROYEK 它在印尼新产品发展项目中的应用:确定决定因素和项目表现的影响
Journal of Management and Business Review Pub Date : 2018-08-13 DOI: 10.34149/JMBR.V15I2.144
Boy Bayu Idisondjaja, M. Kurnia, Siti Nuraisyah Suwanda
{"title":"PENGGUNAAN IT DALAM PROYEK NEW PRODUCT DEVELOPMENT DI INDONESIA: IDENTIFIKASI FAKTOR PENENTU DAN DAMPAK KINERJA PROYEK","authors":"Boy Bayu Idisondjaja, M. Kurnia, Siti Nuraisyah Suwanda","doi":"10.34149/JMBR.V15I2.144","DOIUrl":"https://doi.org/10.34149/JMBR.V15I2.144","url":null,"abstract":"This research is a research replication of Determinants of IT Usage and New Product Performance by Barczak, Sultan, and Gultink (2007), adapted using the characteristics of different respondents which are medium and large companies in Indonesia. The first purpose of the research is to identify antecedents of the use of IT tools. The second purpose is to further explore the role of IT in building innovative capabilities that generate values for the company. The study used a quantitative approach with a single cross-sectional conclusive design to test eight hypotheses through multiple regression measurements. The eight variables to be tested are divided into two major groups, namely the determinant variable (project risk, existence of a champion, autonomy, innovative climate, IT infrastructure, IT usage depth) and impact of IT usage performance (speed of product launch to market, market performance). The result of the research shows that the variables of IT usage depth, enterprise innovative climate, IT infrastructure, and project risk have a positive and influential relationship therefore determine the use of IT in NPD than other determinant variables. Meanwhile, the impact of IT usage on project performance is affected by the speed of product launch to market with a positive and significant relationship compared to market performance variable. The practicalities of this research, among others, is to provide an alternative action for managers to increase the use of IT in the process of New Product Development (NPD).","PeriodicalId":218715,"journal":{"name":"Journal of Management and Business Review","volume":"83 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-08-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131506474","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
ANALISIS PRICE BOOK VALUE, EARNING GROWTH, RETURN ON ASSETS, DAN PRICE EARNING RATIO PADA PERUSAHAAN PEMBIAYAAN DI INDONESIA 分析股价账面价值、盈利增长、资产回报率、Dan市盈率
Journal of Management and Business Review Pub Date : 2018-08-13 DOI: 10.34149/jmbr.v15i2.111
Catur Martian Fajar
{"title":"ANALISIS PRICE BOOK VALUE, EARNING GROWTH, RETURN ON ASSETS, DAN PRICE EARNING RATIO PADA PERUSAHAAN PEMBIAYAAN DI INDONESIA","authors":"Catur Martian Fajar","doi":"10.34149/jmbr.v15i2.111","DOIUrl":"https://doi.org/10.34149/jmbr.v15i2.111","url":null,"abstract":"Abstrak - Penilaian tingkat kinerja perusahaan pembiayaan merupakan kepentingan bagi semua pihak yang terkait (stake holder), baik pemegang saham dan pengelola perusahaan pembiayaan, pihak pengguna jasa perusahaan pembiayaan baik supplier, kreditur maupun nasabah perusahaan pembiayaan (lessee, client, consumer, maupun card holder), dan Otoritas Jasa Keuangan sebagai pembina dan pengawas perusahaan pembiayaan. Penelitian ini bertujuan untuk menguji adanya pengaruh price book value, earning growth dan return on assets terhadap price earning ratio pada perusahaan pembiayaan yang terdaftar di bursa efek Indonesia. Teknik analisis data menggunakan metode deskriptif verifikatif. Hasil penelitian menunjukkan bahwa price book value mempunyai pengaruh positif dan signifikan terhadap price earning ratio, earning growth mempunyai pengaruh negatif dan tidak signifikan terhadap price earning ratio dan return on assets mempunyai pengaruh positif dan tidak signifikan terhadap price earning ratio. Secara simultan price book value, earning growth dan return on assets berpengaruh signifikan terhadap price earning ratio pada perusahaan pembiayaan.","PeriodicalId":218715,"journal":{"name":"Journal of Management and Business Review","volume":"117 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-08-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125002999","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
DAMPAK PENDEKATAN OPEN INNOVATION TERHADAP KINERJA INOVASI PERUSAHAAN DI INDONESIA 开放创新方法对印尼公司创新绩效的影响
Journal of Management and Business Review Pub Date : 2018-08-13 DOI: 10.34149/jmbr.v15i2.125
Siti Fadhilah
{"title":"DAMPAK PENDEKATAN OPEN INNOVATION TERHADAP KINERJA INOVASI PERUSAHAAN DI INDONESIA","authors":"Siti Fadhilah","doi":"10.34149/jmbr.v15i2.125","DOIUrl":"https://doi.org/10.34149/jmbr.v15i2.125","url":null,"abstract":"Open innovation is an approach that involves not only internal company, but also external parties in developing and integrating new ideas optimally for the benefit of the company. This approach is more applied by companies in innovating to cope with the business world whom very competitive. However, research through this approach is still minimal and the concept has not been fully adopted in Indonesia. Therefore, the purpose of this research is to know how the influence of open innovation approach and the factors supporting the development of innovation on innovation performance in Indonesian companies. The scope of this research is Indonesian companies engaged in all industrial sectors (both manufacturing and service sectors), which conducts innovation activities for the last 3 years, from 2011 to 2013. The research method is quantitative with statistical data analysis descriptive and inferential ie regression analysis. The result of the research shows that the open innovation approach model has a significant influence on the innovation performance of the company, but only two of the three variables approach are inter-organizational collaboration and technology acquisition which has significant influence. For both factors supporting the development of innovation ie the source of information (both internal and external) and internal R D, factors that have a significant influence on innovation performance of the company only internal R D alone.","PeriodicalId":218715,"journal":{"name":"Journal of Management and Business Review","volume":"50 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-08-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128889429","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
PENGARUH TOTAL QUALITY MANAGEMENT (TQM) DAN GAYA KEPEMIMPINAN TERHADAP KINERJA KARYAWAN PADA PT. PELITA AIR SERVICE 管理质量(TQM)和领导风格对员工绩效的影响
Journal of Management and Business Review Pub Date : 2018-08-13 DOI: 10.34149/jmbr.v15i2.128
Vera Sylvia Saragi Sitio
{"title":"PENGARUH TOTAL QUALITY MANAGEMENT (TQM) DAN GAYA KEPEMIMPINAN TERHADAP KINERJA KARYAWAN PADA PT. PELITA AIR SERVICE","authors":"Vera Sylvia Saragi Sitio","doi":"10.34149/jmbr.v15i2.128","DOIUrl":"https://doi.org/10.34149/jmbr.v15i2.128","url":null,"abstract":"PT Pelita Air Service sebagai anak usaha PT Pertamina (Persero)  yang berfokus pada bisnis  pesawat charter. Salah satu permasalahan yang dihadapi adalah banyaknya perusahaan pesaing yang memiliki kualitas dan kinerja optimal. Oleh karena itu melalui penerapan Total Quality Management dan gaya kepemimpan diharapkan mampu meningkatkan kinerja karyawan. Tujuan penelitian ini adalah untuk mengetahui pengaruh Total Quality Management dan gaya kepemimpinana terhadap kinerja karyawan. Populasi pada penelitian ini adalah 220 karyawan. Penentuan sampel pada penelitian ini menggunakan purposive sampling yaitu karyawan pada Departemen Engineering yang berjumlah 72 karyawan. Teknik analisis data yang digunakan adalah uji instrument penelitian, uji asumsi klasik, analisis regresi linear berganda menggunakan Minitab 16. Hasil statistik menunjukkan koefisien regresi Total Quality Management = 0.00327 dan koefisien regresi gaya kepemimpinan = 0.0190. Hasil penelitian menunjukkan  variabel Total Quality Management dan gaya kepemimpinan memiliki pengaruh positif dan signifikan pada tingkat signifikan 0.05 baik secara parsial dan secara simultan dengan 31.3 % faktor tersebut mampu menjelaskan model persamaan.","PeriodicalId":218715,"journal":{"name":"Journal of Management and Business Review","volume":"8 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-08-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117141970","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
PENGARUH KUALITAS PRODUK DAN HARGA TERHADAP KEPUASAN KONSUMEN KING TELUR ASIN 产品质量和价格对金蛋的消费者满意度的影响
Journal of Management and Business Review Pub Date : 2018-08-13 DOI: 10.34149/JMBR.V15I2.127
Dita Fitriasshinta, Tina Melinda
{"title":"PENGARUH KUALITAS PRODUK DAN HARGA TERHADAP KEPUASAN KONSUMEN KING TELUR ASIN","authors":"Dita Fitriasshinta, Tina Melinda","doi":"10.34149/JMBR.V15I2.127","DOIUrl":"https://doi.org/10.34149/JMBR.V15I2.127","url":null,"abstract":"Processed food from livestock products is common  in Indonesia. Besides meat, eggs can also be processed into a varian of dish and food. One of them is the result of egg processed innovation that has been existing for a long time is salted egg. Dity Global Nusantara is a company that produces and sells salted eggs with KING. It has been established since 2016, the company sells directly and cooperates through reseller. This research is doe in the purpose of finding out the influence of product quality and price on consumer satisfaction of  KING Salted Egg. This research uses quantitative method and multiple regression analysis model by involving KING Salted Egg consumer of  97 respondents as a sample then processed by using 23 SPSS. The result of this research that has been done states that product quality and price have positive influence  and significant on consumer satisfaction of KING Salted Egg.","PeriodicalId":218715,"journal":{"name":"Journal of Management and Business Review","volume":"13 1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-08-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123463925","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
PENGARUH KUALITAS LAYANAN, KEPUASAN, KEPERCAYAAN DAN KOMITMEN TERHADAP MINAT BERKUNJUNG KEMBALI PADA INDUSTRI KECANTIKAN 服务质量、满足感、信任和承诺对对美丽产业的回访产生的影响
Journal of Management and Business Review Pub Date : 2018-08-13 DOI: 10.34149/JMBR.V15I2.143
Margaretha Pink Berlianto
{"title":"PENGARUH KUALITAS LAYANAN, KEPUASAN, KEPERCAYAAN DAN KOMITMEN TERHADAP MINAT BERKUNJUNG KEMBALI PADA INDUSTRI KECANTIKAN","authors":"Margaretha Pink Berlianto","doi":"10.34149/JMBR.V15I2.143","DOIUrl":"https://doi.org/10.34149/JMBR.V15I2.143","url":null,"abstract":"This study aims to analyze the effect of service quality on satisfaction, and the relationship of satisfaction, trust, and commitment to the revisit intention in the salon industry. There are five hypotheses tested in this study. The samples size that feasible and can be used are 185, by distributing questionnaires to salon customers’ X in Jakarta. Data analysis method in this study used PLS-SEM. The sampling technique used purposive sampling method. The results of this study are service quality has a positive effect on satisfaction, satisfaction has a positive effect on trust and revisit intention, trust has a positive commitment, and commitment has a positive effect on revisit intention. The implications of this research are salon business owner or manager need to pay attention to various aspects, such as using an up to date equipment, employee appearance, salon room have a good visually appealing, reliable, has good responsiveness, guarantees good transactions, a good product knowledge, employees are polite and have empathy. They also have to create satisfaction, trust, and commitment of their customers to encourage revisit intention.","PeriodicalId":218715,"journal":{"name":"Journal of Management and Business Review","volume":"55 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-08-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134176310","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
PENGARUH PELATIHAN, MOTIVASI KERJA DAN KOMPETENSI TERHADAP KINERJA PERSONEL DI MAKOSEK HANUDNAS I. 训练、工作动机和能力对MAKOSEK HANUDNAS I的人员绩效的影响。
Journal of Management and Business Review Pub Date : 2018-07-25 DOI: 10.34149/JMBR.V16I1.151
A. B. Saluy, Tersia Musanti
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引用次数: 22
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