Nawasin Inthawong, P. Porouhan, Norranut Saguansakdiyotin, S. Intarasema, W. Narksarp
{"title":"Assessment of High-Risk Customers to Request a Loan from a Bank with Process Mining","authors":"Nawasin Inthawong, P. Porouhan, Norranut Saguansakdiyotin, S. Intarasema, W. Narksarp","doi":"10.1109/ICTKE52386.2021.9665410","DOIUrl":"https://doi.org/10.1109/ICTKE52386.2021.9665410","url":null,"abstract":"This research proposes an approach for identification and assessment of the (suspicious) customers/clients, who are at high risk of taking advantage and getting a loan from a private bank, by means of Disco and Celonis process mining platforms. The identification and assessment process includes the following steps: assessment of the filled application forms, assessment of the submitted documents to the bank, assessment of the possible fraudulent information provided by the customers/clients, revising and improving the quality of the loan offers, proposal of some additional documents which need to be requested to avoid fraudulent requests, and proposal of the content of the documents which need to be revised and changed to prevent clients from taking advantage of them. Accordingly, the rejection and cancellation of a loan request consists of: (1) Starting (2) Scheduling (3) Continuing the process (4) Completing the process (5) Suspending the process (6) Withdrawing from the process (7) Cancellation/Rejection of the request. The findings of the study showed that there have been 303 cases/customers with abnormal/suspicious processes including 14,278 events. It was also found out that, on average, 1 case takes 143 cycles or 24 weeks, to complete the loan request process, while consuming a lot of time and human resources in each activity process. If the results of the study be addressed appropriately, the whole efficiency and effectiveness of the lending process (to distinguish normal clients from the abnormal ones), will be improved, which potentially will result in better and faster identification of fraud.","PeriodicalId":215543,"journal":{"name":"2021 19th International Conference on ICT and Knowledge Engineering (ICT&KE)","volume":"27 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-11-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123517637","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Classification of Covid-19 Infection Status in Japan","authors":"Takuya Shijo, Yoshiro Yamamoto","doi":"10.1109/ICTKE52386.2021.9665695","DOIUrl":"https://doi.org/10.1109/ICTKE52386.2021.9665695","url":null,"abstract":"The purpose of this study was to visualize and classify the COVID-19 infection status in Japan by prefecture. Three methods were used for classification, taking into account the difference in the number of tests by day of the week and the difference in the scale of infection by population.","PeriodicalId":215543,"journal":{"name":"2021 19th International Conference on ICT and Knowledge Engineering (ICT&KE)","volume":"8 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-11-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127927537","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Phurint Phasom, Nattawut Chum-Im, K. Kungcharoen, Nucharee Premchaiswadi, W. Premchaiswadi
{"title":"Process Mining for Improvement of IT Service in Automobile Industry","authors":"Phurint Phasom, Nattawut Chum-Im, K. Kungcharoen, Nucharee Premchaiswadi, W. Premchaiswadi","doi":"10.1109/ICTKE52386.2021.9665697","DOIUrl":"https://doi.org/10.1109/ICTKE52386.2021.9665697","url":null,"abstract":"This research presents the use process mining of the IT service process of an automotive company to identify deviations in their IT services processes, increasing productivity and quality of IT service. The research uses information from the BPI Conference 2013 held in Beijing, China, on August 26, 2013. The paper goes through the log to analyze the entire service process using various process mining techniques in the following area, Push-to-Front Analysis, Ping-Pong Behavior, Analysis of wait user, Process Conformity, and performance. As a result, the research discovers the status of the service performance and the deviation of the process. Moreover, we present our valuable insights into the actual process of the company.","PeriodicalId":215543,"journal":{"name":"2021 19th International Conference on ICT and Knowledge Engineering (ICT&KE)","volume":"25 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-11-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127606749","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Classification of Handball Keepers","authors":"Rikuya Kawamura, Yoshiro Yamamoto","doi":"10.1109/ICTKE52386.2021.9665409","DOIUrl":"https://doi.org/10.1109/ICTKE52386.2021.9665409","url":null,"abstract":"In recent years, there has been an increase in the collection and use of play data in professional sports such as baseball and soccer. Sabermetrics, which is a method for objectively evaluating players and tactics based on data, has been widely accepted by the general public, particularly in baseball. On the other hand, in handball, most of the analyses are often discussed within the scope of basic aggregation. The save rate of goalkeepers in the men’s world handball championship held in Egypt in 2021 was higher than in previous competitions. We believe that this is a significant contribution to the Japanese team’s advancement to the main round for the first time in 12 tournaments. In this study, we calculated the saving rate of each shot course of goalkeepers, classified them based on these values, and discussed their characteristics.","PeriodicalId":215543,"journal":{"name":"2021 19th International Conference on ICT and Knowledge Engineering (ICT&KE)","volume":"111 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-11-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133856167","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}