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Quality Management: Tools, Methods, and Standards最新文献

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The Agency of Management Tools 管理工具的代理
Quality Management: Tools, Methods, and Standards Pub Date : 2019-08-08 DOI: 10.1017/9781108553858.007
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引用次数: 0
Interactional Perspectives on Management Tools 管理工具的交互视角
Quality Management: Tools, Methods, and Standards Pub Date : 2019-08-08 DOI: 10.1017/9781108553858.006
{"title":"Interactional Perspectives on Management Tools","authors":"","doi":"10.1017/9781108553858.006","DOIUrl":"https://doi.org/10.1017/9781108553858.006","url":null,"abstract":"","PeriodicalId":20993,"journal":{"name":"Quality Management: Tools, Methods, and Standards","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2019-08-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"78024994","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Institutionalist Perspectives on Management Tools 管理工具的制度主义视角
Quality Management: Tools, Methods, and Standards Pub Date : 2019-08-08 DOI: 10.1017/9781108553858.005
{"title":"Institutionalist Perspectives on Management Tools","authors":"","doi":"10.1017/9781108553858.005","DOIUrl":"https://doi.org/10.1017/9781108553858.005","url":null,"abstract":"","PeriodicalId":20993,"journal":{"name":"Quality Management: Tools, Methods, and Standards","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2019-08-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"73478432","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Cross-Reading the Theses on Some Generic Questions 交叉阅读若干一般性问题的论文
Quality Management: Tools, Methods, and Standards Pub Date : 2019-08-08 DOI: 10.1017/9781108553858.009
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引用次数: 0
Traditional Approaches 传统方法
Quality Management: Tools, Methods, and Standards Pub Date : 2019-08-08 DOI: 10.1017/9781108553858.003
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引用次数: 1
Index 指数
Quality Management: Tools, Methods, and Standards Pub Date : 2019-08-08 DOI: 10.1017/9781108553858.012
{"title":"Index","authors":"","doi":"10.1017/9781108553858.012","DOIUrl":"https://doi.org/10.1017/9781108553858.012","url":null,"abstract":"","PeriodicalId":20993,"journal":{"name":"Quality Management: Tools, Methods, and Standards","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2019-08-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"80843265","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Critical Perspectives on Management Tools 管理工具的关键观点
Quality Management: Tools, Methods, and Standards Pub Date : 2019-08-08 DOI: 10.1017/9781108553858.004
{"title":"Critical Perspectives on Management Tools","authors":"","doi":"10.1017/9781108553858.004","DOIUrl":"https://doi.org/10.1017/9781108553858.004","url":null,"abstract":"","PeriodicalId":20993,"journal":{"name":"Quality Management: Tools, Methods, and Standards","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2019-08-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"84172490","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Studying the Tool in All Its Various States 研究各种状态下的工具
Quality Management: Tools, Methods, and Standards Pub Date : 2019-08-08 DOI: 10.1017/9781108553858.010
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引用次数: 0
12. ISO 9000 Quality Standards 12. iso9000质量标准
Quality Management: Tools, Methods, and Standards Pub Date : 2019-05-09 DOI: 10.1108/978-1-78769-801-720191012
Mauro Coletto, Tommaso De Monte
{"title":"12. ISO 9000 Quality Standards","authors":"Mauro Coletto, Tommaso De Monte","doi":"10.1108/978-1-78769-801-720191012","DOIUrl":"https://doi.org/10.1108/978-1-78769-801-720191012","url":null,"abstract":"Abstract \u0000This chapter aims at presenting the ISO 9000 standards and their crucial role in the regulation of the quality management process in a company. To achieve this goal not only have the standards been deeply scrutinized but also evidences of their importance and consequences of their application have been collected after a deep period of study and research. \u0000 \u0000The chapter begins with a quick review of the standards history, followed by a consistent part that describes the process of standardization and who releases the certifications. The following part is devoted to the analysis of the structure of the standards and the principles in which their content is based. The chapter ends highlighting the areas influenced by the quality standards and the benefits that they bring to the companies. \u0000 \u0000In conlusion, this section of the book is dedicated to a normative topic that is in continuous evolution and that influences a lot the quality management system.","PeriodicalId":20993,"journal":{"name":"Quality Management: Tools, Methods, and Standards","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2019-05-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81290339","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
7. Customer Satisfaction Analyses 7. 顾客满意度分析
Quality Management: Tools, Methods, and Standards Pub Date : 2019-05-09 DOI: 10.1108/978-1-78769-801-720191007
M. Sartor
{"title":"7. Customer Satisfaction Analyses","authors":"M. Sartor","doi":"10.1108/978-1-78769-801-720191007","DOIUrl":"https://doi.org/10.1108/978-1-78769-801-720191007","url":null,"abstract":"Customer satisfaction is a term used to explain how products and services supplied by a company meet or surpass customer expectation. \u0000 \u0000Customer satisfaction is defined as the number/percentage of customers whose experience with products/services exceeds identified satisfaction goals. \u0000 \u0000This chapter explains how to develop customer satisfaction analyses (from the preliminary study to the analysis of the results) and some methods to represents the major findings.","PeriodicalId":20993,"journal":{"name":"Quality Management: Tools, Methods, and Standards","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2019-05-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"85784332","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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