{"title":"Cross-Reading the Theses on Some Generic Questions","authors":"","doi":"10.1017/9781108553858.009","DOIUrl":"https://doi.org/10.1017/9781108553858.009","url":null,"abstract":"","PeriodicalId":20993,"journal":{"name":"Quality Management: Tools, Methods, and Standards","volume":"19 4 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-08-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81260578","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Studying the Tool in All Its Various States","authors":"","doi":"10.1017/9781108553858.010","DOIUrl":"https://doi.org/10.1017/9781108553858.010","url":null,"abstract":"","PeriodicalId":20993,"journal":{"name":"Quality Management: Tools, Methods, and Standards","volume":"13 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-08-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"85442290","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"12. ISO 9000 Quality Standards","authors":"Mauro Coletto, Tommaso De Monte","doi":"10.1108/978-1-78769-801-720191012","DOIUrl":"https://doi.org/10.1108/978-1-78769-801-720191012","url":null,"abstract":"Abstract \u0000This chapter aims at presenting the ISO 9000 standards and their crucial role in the regulation of the quality management process in a company. To achieve this goal not only have the standards been deeply scrutinized but also evidences of their importance and consequences of their application have been collected after a deep period of study and research. \u0000 \u0000The chapter begins with a quick review of the standards history, followed by a consistent part that describes the process of standardization and who releases the certifications. The following part is devoted to the analysis of the structure of the standards and the principles in which their content is based. The chapter ends highlighting the areas influenced by the quality standards and the benefits that they bring to the companies. \u0000 \u0000In conlusion, this section of the book is dedicated to a normative topic that is in continuous evolution and that influences a lot the quality management system.","PeriodicalId":20993,"journal":{"name":"Quality Management: Tools, Methods, and Standards","volume":"31 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-05-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81290339","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"5. Quality Function Deployment (QFD)","authors":"E. Marson, M. Sartor","doi":"10.1108/978-1-78769-801-720191005","DOIUrl":"https://doi.org/10.1108/978-1-78769-801-720191005","url":null,"abstract":"Quality function deployment (QFD) is a method developed in Japan to help transform the voice of the customer into product characteristics and to control quality in the development/production phases. It minimizes the risk that products or services are far from the costumers’ needs and promotes company integration and quality management. Starting with the description of the “House of Quality,” the chapter explains how to build a QFD. Strengths and weaknesses of the methodology are also presented to the reader.","PeriodicalId":20993,"journal":{"name":"Quality Management: Tools, Methods, and Standards","volume":"51 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-05-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"74681877","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}