Production and Operations Management最新文献

EXPRESS: Framing Inclusive Practice Options for Financial, Operational, and Community Outcomes EXPRESS：为财务、运营和社区成果制定包容性实践方案

IF 4.8 3区管理学

Production and Operations Management Pub Date : 2024-08-09 DOI: 10.1177/10591478241276927

W. Glover, D. Pachamanova, Zhi Li

{"title":"EXPRESS: Framing Inclusive Practice Options for Financial, Operational, and Community Outcomes","authors":"W. Glover, D. Pachamanova, Zhi Li","doi":"10.1177/10591478241276927","DOIUrl":"https://doi.org/10.1177/10591478241276927","url":null,"abstract":"While the operations management literature has addressed inclusive business models for large organizations, there has been less focus on how small and medium sized enterprises (SMEs) include vulnerable end-users when they are subject to industry constraints and are not able to redesign their business models. In such cases, organizations face variable profits based on the socioeconomic status (SES) of the end-user. We introduce the Inclusive Practice Options (IPO) framework to explain how, within the constraints of existing business models, SMEs can balance financial, operational, and community-related priorities. Vulnerable end-users should be considered in the end-user mix of all three priorities and may contribute to the overall fiscal solvency of the organization because while servicing these end-users may generate less revenue per end-user, they also may require less processing time, lower processing variability, and fewer denied or missed payments contributing to a more stable profits on average. To present this framework, we first describe the conceptual and theoretical underpinnings of Inclusive Practice Options. We then delineate the three dimensions of the IPO framework: comprehensive financial performance, operational fairness, and community lift. We describe how the IPO framework can be applied to stakeholder management, market segmentation, and resource allocation. We provide an illustrative mental health practice case for additional context. Finally, we discuss future research directions and the implications of viewing operations management through this multidimensional lens.","PeriodicalId":20623,"journal":{"name":"Production and Operations Management","volume":null,"pages":null},"PeriodicalIF":4.8,"publicationDate":"2024-08-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141922804","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

EXPRESS: E-tailer’s Inventory Location and Pricing with Strategic Consumers 快递：网络零售商与战略消费者的库存定位和定价

IF 4.8 3区管理学

Production and Operations Management Pub Date : 2024-08-09 DOI: 10.1177/10591478241274644

Yuxin Chen, Meng Li, Chao Liang

引用次数: 0

EXPRESS: Recreational Cannabis Legalization and Illicit Drugs: Drug Usage, Mortality, and Darknet Transactions 快讯娱乐性大麻合法化与非法药物：毒品使用、死亡率和暗网交易

IF 4.8 3区管理学

Production and Operations Management Pub Date : 2024-08-09 DOI: 10.1177/10591478241276132

Yizhi Liu, Karen L. Xie, Wei Chen

{"title":"EXPRESS: Recreational Cannabis Legalization and Illicit Drugs: Drug Usage, Mortality, and Darknet Transactions","authors":"Yizhi Liu, Karen L. Xie, Wei Chen","doi":"10.1177/10591478241276132","DOIUrl":"https://doi.org/10.1177/10591478241276132","url":null,"abstract":"Recreational cannabis legalization has become an unprecedented trend in the United States, arousing heated debates on its implications for public health. Legalizing access to recreational cannabis may shrink the illicit market as it could be a substitute for illicit substances—the substitution effect. Alternatively, recreational cannabis may serve as a gateway drug to illicit drugs and raise the risk of using illicit substances—the gateway effect. Using novel darknet transactional data along with public health databases, we add evidence to the debate by empirically investigating the impact of recreational cannabis legalization on illicit drug use and mortality. Capitalizing on a quasi-experiment opportunity in which U.S. states legalized recreational cannabis at different times, we find a significant increase in the mortality of illicit drug overdose, along with the initiation and use of illicit drugs after the policy, i.e., the gateway effect. This effect is evident in a significant surge of Bitcoin transactions on darknets - a major source of illicit drugs - after the policy. It is also particularly salient in states allowing higher dosage possession and lower excise taxes on recreational cannabis. Our study contributes novel data to address the public health debate and provide policymakers with timely regulatory recommendations on recreational cannabis legalization.","PeriodicalId":20623,"journal":{"name":"Production and Operations Management","volume":null,"pages":null},"PeriodicalIF":4.8,"publicationDate":"2024-08-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141925356","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

EXPRESS: Can Social Technologies Drive Purchases in E-Commerce Live Streaming? an Empirical Study of Broadcasters' Cognitive and Affective Social Call-To-Actions 快讯广播公司的认知和情感社交号召行动实证研究

IF 4.8 3区管理学

Production and Operations Management Pub Date : 2024-08-09 DOI: 10.1177/10591478241276131

Yutong Guo, Ying Zhang, K. Goh, Xixian Peng

{"title":"EXPRESS: Can Social Technologies Drive Purchases in E-Commerce Live Streaming? an Empirical Study of Broadcasters' Cognitive and Affective Social Call-To-Actions","authors":"Yutong Guo, Ying Zhang, K. Goh, Xixian Peng","doi":"10.1177/10591478241276131","DOIUrl":"https://doi.org/10.1177/10591478241276131","url":null,"abstract":"As an emerging social technology, live streaming has facilitated a synchronous and interactive selling setting for e-commerce sellers and consumers. Despite growing operations management (OM) in e-commerce live streaming (ELS), prior literature has largely neglected the directive social operations of ELS broadcasters, which are crucial to a company's business operations and marketing strategies. To mitigate this gap, we investigate the effects of social call-to-actions (SCTAs), an ELS-specific directive social operation, on consumer purchase outcomes in ELS. To explicate the mechanisms driving the purchase effect of SCTAs, we draw upon the notions of cognitive and affective marketing appeals to categorize SCTAs into two types: cognitive and affective SCTAs. We measure broadcasters' SCTAs from ELS speech-to-text data using text-mining techniques and adopt econometric model estimations via an instrumental variables identification approach to quantify the relationships between ELS broadcasters' SCTAs and consumer purchases. Our results uncover a significant positive purchase effect of affective SCTAs but an insignificant effect of cognitive SCTAs on product-level purchase orders in ELS. Specifically, a one-unit increase in affective SCTA-related words per minute is related to increased purchase orders of a product by 0.43%, i.e., averaging a 1.10% growth in demand per minute. Additionally, we find that the effects of cognitive and affective SCTAs are contingent on product and broadcaster types. Our session-level mediation effect analysis verifies the underlying mechanisms that drive the purchase effects of broadcasters' SCTAs. Specifically, we find that cognitive SCTAs impede social engagements and thereby purchases, whereas affective SCTAs can boost social engagements, leading to increased session traffic and ultimately product sales in ELS. Our study provides novel empirical findings and important practical implications for ELS platforms and broadcasters.","PeriodicalId":20623,"journal":{"name":"Production and Operations Management","volume":null,"pages":null},"PeriodicalIF":4.8,"publicationDate":"2024-08-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141922778","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

EXPRESS: Impact of Capacity Strain on the Health Status of Patients Discharged from an ICU 快讯容量紧张对重症监护室出院患者健康状况的影响

IF 4.8 3区管理学

Production and Operations Management Pub Date : 2024-08-09 DOI: 10.1177/10591478241276134

Song-Hee Kim, Edieal J. Pinker, Joan Rimar

{"title":"EXPRESS: Impact of Capacity Strain on the Health Status of Patients Discharged from an ICU","authors":"Song-Hee Kim, Edieal J. Pinker, Joan Rimar","doi":"10.1177/10591478241276134","DOIUrl":"https://doi.org/10.1177/10591478241276134","url":null,"abstract":"Intensive Care Units (ICUs) play a vital role in hospitals and often experience capacity strain. Using data from a large teaching hospital, we empirically examine the effect of ICU capacity strain on patient discharge. We find that capacity strain has no effect on the health status of discharged patients and that capacity strain leads to a shorter length-of-stay in the ICU, but the magnitude of the effect is less than half a day in the most extreme scenarios. In post-hoc analyses, we find evidence the discharge process is expedited by starting discharges earlier in the day when capacity is strained, demonstrating that more efficient discharges can free up space without compromising patient health. In addition, we find a decrease in patient admissions during periods of capacity strain. To our knowledge, this is the first study to examine the direct relationship between ICU capacity strain and patient health at discharge, and it builds on existing literature that has examined the effects of ICU capacity strain on proxies for patient health at discharge. We advocate that hospitals use outcome measures based on patient status at discharge to accurately assess the impact of capacity strain on quality of care. In addition, our work highlights the need for tailored research approaches and management practices for different types of ICUs, as generalizing the impact of ICU capacity strain across different settings may lead to inaccuracies.","PeriodicalId":20623,"journal":{"name":"Production and Operations Management","volume":null,"pages":null},"PeriodicalIF":4.8,"publicationDate":"2024-08-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141923881","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

EXPRESS: Execution Failures in Retail Supply Chains – A Virtual Reality Experiment EXPRESS：零售供应链中的执行失败--虚拟现实实验

IF 4.8 3区管理学

Production and Operations Management Pub Date : 2024-08-09 DOI: 10.1177/10591478241275066

Nicole DeHoratius, Özgür Gürerk, Dorothée Honhon, Kyle B. Hyndman

{"title":"EXPRESS: Execution Failures in Retail Supply Chains – A Virtual Reality Experiment","authors":"Nicole DeHoratius, Özgür Gürerk, Dorothée Honhon, Kyle B. Hyndman","doi":"10.1177/10591478241275066","DOIUrl":"https://doi.org/10.1177/10591478241275066","url":null,"abstract":"Retail store employees are increasingly being asked to pick orders from inventory. These tasks are performed under intense conditions and are often made more difficult because of high product variety and high degrees of product similarity. We conduct a real-effort task in a virtual environment where subjects must sort cubes into bins. We study task complexity by varying the degree of similarity between the cubes and task intensity by varying the arrival pace of the cube. Beyond traditional descriptive performance analysis, we also analyze subjects’ movements. We focus on four performance metrics: Throughput (number of cubes sorted per minute), Accuracy (percentage of correctly sorted cubes), Productivity (number of correctly sorted cubes per minute), and Error Rate (number of incorrectly sorted cubes per minute). When task complexity is reduced, productivity rises by as much as 38.2%, and the error rate falls by as much as 93.6%. It also leads to more efficient movements. Increasing task intensity improves throughput but decreases accuracy slightly while varying task intensity improves performance via faster learning. Subjects tend to cut corners when the task is more complex or more intense.","PeriodicalId":20623,"journal":{"name":"Production and Operations Management","volume":null,"pages":null},"PeriodicalIF":4.8,"publicationDate":"2024-08-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141922561","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Will Diversity, Equity, and Inclusion Commitment Improve Manufacturing Firms’ Market Performance? A Signaling Theory Perspective on DEI Announcements 多元化、公平与包容承诺能否改善制造企业的市场表现？DEI公告的信号理论视角

IF 4.8 3区管理学

Production and Operations Management Pub Date : 2024-07-26 DOI: 10.1177/10591478241265479

Fei Li, Chris K. Y. Lo, Christopher S Tang, Paul Zhou

引用次数: 0

Ups and Downs in Experience Design 体验设计的起伏

IF 4.8 3区管理学

Production and Operations Management Pub Date : 2024-07-26 DOI: 10.1177/10591478241265645

Hongqiao Chen, Ming Hu, Jingchen Liu, Yaniv Ravid

{"title":"Ups and Downs in Experience Design","authors":"Hongqiao Chen, Ming Hu, Jingchen Liu, Yaniv Ravid","doi":"10.1177/10591478241265645","DOIUrl":"https://doi.org/10.1177/10591478241265645","url":null,"abstract":"We show how prospect theory uncovers critical decision-making insights in the design of sequential experiences by formulating a general framework and applying it to three experience design settings. First, we study the problem of releasing a piece of good news versus bad news, where a firm may incrementally reveal the news over a preemptive period. We characterize the optimal release strategy for both types of news and show that when the ultimate news is good (resp., bad) and the audience is sufficiently gain-seeking, it is optimal first to release information of a negative (resp., positive) sentiment. Second, we consider the problem of organizing an event such as a concert with performances of known valuations, where an event organizer needs to arrange the sequence of all performances. We show that for both loss-averse and gain-seeking audiences, interior peaks can be optimal, where pleasant and aversive performances are arranged to alternate throughout the event. Lastly, we investigate the problem of simultaneous versus sequential release of a series, such as songs or TV episodes, where a content provider does not know a priori the audience’s exact valuation of each item. We show that if the audience’s sensitivity to losses is sufficiently small (resp., large), the optimal strategy is to release all items in the series sequentially (resp., simultaneously). Across all of the settings, we show that the audience’s sensitivity to losses relative to a reference point is a critical factor that governs how to design and manage the audience’s evolving experience dynamics.","PeriodicalId":20623,"journal":{"name":"Production and Operations Management","volume":null,"pages":null},"PeriodicalIF":4.8,"publicationDate":"2024-07-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141799688","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Aligning With Metrics: Differential Impact of IT and Organizational Metrics on Cognitive Coordination in Top Management Teams 与衡量标准保持一致：信息技术和组织衡量标准对高层管理团队认知协调的不同影响

IF 4.8 3区管理学

Production and Operations Management Pub Date : 2024-07-26 DOI: 10.1177/10591478241266524

Katsiaryna Siamionava, Sabyasachi Mitra, George Westerman

{"title":"Aligning With Metrics: Differential Impact of IT and Organizational Metrics on Cognitive Coordination in Top Management Teams","authors":"Katsiaryna Siamionava, Sabyasachi Mitra, George Westerman","doi":"10.1177/10591478241266524","DOIUrl":"https://doi.org/10.1177/10591478241266524","url":null,"abstract":"Achieving cognitive coordination in cross-functional teams is a perennial challenge in organizations. It is especially challenging in the context of information systems, where strategic alignment remains a top concern of leaders despite decades of research on the topic. In this study, we develop and empirically validate a theoretical model that explores the role of communicating about performance metrics in fostering cognitive coordination between the Chief Information Officer (CIO) and top management team (TMT). Building on a theoretical lens of transactive memory systems, we hypothesize how the use of unit-specific metrics of information technology (IT) performance and collective metrics of organizational performance can differentially influence mutual trust and shared understanding in the CIO–TMT relationship. Through a survey of 268 CIOs, an experiment with 106 participants using a novel IT leadership game, and an algorithmic analysis of 3200+ articles in a trade publication, we find that communications using narrowly focused IT unit metrics improve mutual trust between the CIO and the TMT, while communications using broader organizational metrics (along with mutual trust) increase shared understanding of IT's role in improving organizational performance. Our multimethod study adds an important new facet to the rich literature on IT strategic alignment as well as the use of performance metrics in operations management. We discuss its implications for both theory and practice in improving cognitive coordination among the CIOs and TMT. Our model and findings are also relevant to other cross-functional teams where specialized individuals must collaborate to achieve collective goals.","PeriodicalId":20623,"journal":{"name":"Production and Operations Management","volume":null,"pages":null},"PeriodicalIF":4.8,"publicationDate":"2024-07-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141798992","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Career Incentives of Political Leaders and Corporate Operational Efficiency 政治领导人的职业激励与企业运营效率

IF 4.8 3区管理学

Production and Operations Management Pub Date : 2024-07-26 DOI: 10.1177/10591478241265648

Hua Cheng, Shusen Qi, Liangfei Qiu

{"title":"Career Incentives of Political Leaders and Corporate Operational Efficiency","authors":"Hua Cheng, Shusen Qi, Liangfei Qiu","doi":"10.1177/10591478241265648","DOIUrl":"https://doi.org/10.1177/10591478241265648","url":null,"abstract":"Theoretical and empirical evidence point to the ability of political leaders to manipulate economic policies and leverage local firms to elevate their political careers. Despite this, there is limited understanding of how these career incentives impact the operational dynamics of the firms involved. This empirical study delves into this gap, revealing that city leaders with fewer promotional incentives are more inclined to mobilize state-owned enterprises (SOEs) within their jurisdiction to pursue sustainable development, as indicated by heightened corporate operational efficiency. Our analysis further indicates that the career prospects of city leaders significantly influence the operational efficiency of SOEs by driving a shift in focus from rapid growth to sustainable development and firms’ adoption of disruptive technologies. We posit that this increase in operational efficiency not only benefits the SOEs but also generates unique value for stakeholders, resulting in elevated market capitalization and reduced stock price crash risk. Our findings carry direct relevance to the ongoing discourse on political incentives and contribute to operations management research, shedding light on the intricate ways in which the political environment can impact the operational performance of firms.","PeriodicalId":20623,"journal":{"name":"Production and Operations Management","volume":null,"pages":null},"PeriodicalIF":4.8,"publicationDate":"2024-07-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141801045","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0