{"title":"Community-Engaged User Experience Pedagogy: Stories, Emergent Strategy, and Possibilities","authors":"Soyeon Lee, H. N. Turner, Emma J. Rose","doi":"10.1145/3592367.3592371","DOIUrl":"https://doi.org/10.1145/3592367.3592371","url":null,"abstract":"In this article, we discuss the unique challenges of Community-Engaged User Experience (CEUX) by using storytelling and present a framework of emergent patterns (brown, 2017) to make visible labor, practice, and messiness of the process of building, maintaining, and renewing partnerships with community members and partners. We share three models for CEUX engagements: one-to-many, many-to-many, and one-to-plural. Within the models, we detail the structure of each CEUX engagement, what students did, and the affordances and constraints of each model. In addition, we share thoughts or voices from the community partners or collaborators or students engaged in the projects. We conclude by connecting the models to the elements of Emergent Strategy in the section From Patterns to Possibilities where we call on fellow instructors and community partners to embrace abundance-oriented questions.","PeriodicalId":193901,"journal":{"name":"Communication Design Quarterly Review","volume":"107 1","pages":"28 - 41"},"PeriodicalIF":0.0,"publicationDate":"2023-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139345553","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Olivia M. Wertz, Kandi Workman, Erin Brock Carlson
{"title":"Seeking Out the Stakeholders: Building Coalitions to Address Cultural (In)equity through Arts-based, Community-engaged Research","authors":"Olivia M. Wertz, Kandi Workman, Erin Brock Carlson","doi":"10.1145/3592356.3592359","DOIUrl":"https://doi.org/10.1145/3592356.3592359","url":null,"abstract":"Artists are an important, but under-recognized, aspect of rural community growth. This research article details a collaborative project between a statewide arts organization and academic researchers in West Virginia designed to document the needs of under-represented artists across the state. We share our theoretical approach that meshes stakeholder and standpoint theory and our research approach that uses participatory and arts-based methods such as asset-mapping and collage-based listening sessions. Ultimately, we provide a model for others interested in research projects that explicitly prioritize coalition-building throughout a project and demonstrate how cultural (in)equity shapes multiple facets of community life.","PeriodicalId":193901,"journal":{"name":"Communication Design Quarterly Review","volume":"1 1","pages":"18 - 27"},"PeriodicalIF":0.0,"publicationDate":"2023-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139365410","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Timothy R. Amidon, Kristen R. Moore, Michele Simmons
{"title":"Community Engaged Researchers and Designers: How We Work and What We Need","authors":"Timothy R. Amidon, Kristen R. Moore, Michele Simmons","doi":"10.1145/3592356.3592357","DOIUrl":"https://doi.org/10.1145/3592356.3592357","url":null,"abstract":"This introductory essay describes the need for clarity and openness surrounding community-engaged research projects, which comprise expertise, efforts, and experiences that often fail to make their way into traditional research accounts and articles.","PeriodicalId":193901,"journal":{"name":"Communication Design Quarterly Review","volume":"4 1","pages":"5 - 9"},"PeriodicalIF":0.0,"publicationDate":"2023-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139365976","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Designing Public Identity: Finding Voice in Coalitional Technical Writing with Black-Led Organizations","authors":"Carrie Grant, Dorian Walker","doi":"10.1145/3592356.3592358","DOIUrl":"https://doi.org/10.1145/3592356.3592358","url":null,"abstract":"This experience report offers an applied example of coalitional communication design, written collaboratively by a white faculty member for a student grant writing program and a Black executive director of a community organization. Highlighting the needs, thought processes, and practical considerations of doing antiracist technical communication work collaboratively from varied identity positions, we detail an ongoing effort to redesign a Black community organization's public voice to honor Black humanity and communal healing. This example spotlights the possibilities of coalitional technical writing that deeply engages with and supports community needs, one way to meet the challenge of TPC's social justice imperative.","PeriodicalId":193901,"journal":{"name":"Communication Design Quarterly Review","volume":"9 1","pages":"10 - 17"},"PeriodicalIF":0.0,"publicationDate":"2023-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139365512","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The Hidden Labor of Sustaining Community Partnerships","authors":"M. Hartline","doi":"10.1145/3592356.3592362","DOIUrl":"https://doi.org/10.1145/3592356.3592362","url":null,"abstract":"In this experience report, I discuss the difficult, often hidden, labor of setting up, developing, and maintaining the relationships that are foundational to community-engaged research. Drawing on my own partnership building experiences as a graduate student, a Director of Community Learning, and an Assistant Professor of English, I illuminate the complexities of relationship building while detailing practical examples of how to build and sustain strong community partnerships through three core processes: establishing connections, following through, and growing trust.","PeriodicalId":193901,"journal":{"name":"Communication Design Quarterly Review","volume":"22 1","pages":"44 - 49"},"PeriodicalIF":0.0,"publicationDate":"2023-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139364588","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Lydia Allison, Christopher Maggio, Salma Kalim, Megan Schoettler
{"title":"Making Graduate Student CER Practices Visible: Navigating the Double-Binds of Identities, Space, and Time","authors":"Lydia Allison, Christopher Maggio, Salma Kalim, Megan Schoettler","doi":"10.1145/3592356.3592361","DOIUrl":"https://doi.org/10.1145/3592356.3592361","url":null,"abstract":"In this dialogue, four recently commenced PhD students discuss and thus expound upon how their community-engaged research shaped their methodologies and vice versa. The four authors explain how they each individually overcame the double-binds of identities, space, and time associated with graduate school and community partnerships. They conclude by detailing how, in overcoming these double-binds, they were able to enact community-engaged practices not only tied to their respective methodologies but also focused on equity and social justice.","PeriodicalId":193901,"journal":{"name":"Communication Design Quarterly Review","volume":"20 1","pages":"38 - 43"},"PeriodicalIF":0.0,"publicationDate":"2023-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139364846","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Exploring Healthcare Communication Gaps Between US Universities and Their International Students: A Technical Communication Approach","authors":"Akshata J. Balghare","doi":"10.1145/3563890.3563892","DOIUrl":"https://doi.org/10.1145/3563890.3563892","url":null,"abstract":"US healthcare is a complicated system not just for US-born citizens but also international students in the US. While universities inform international students about how US healthcare functions, these students still struggle with navigating healthcare owing to the cultural and technical challenges they face with the system. This paper investigates how US healthcare information can be conveyed effectively by universities so that international students navigate healthcare with fewer challenges. This research was conducted using qualitative methods with 12 international student participants at a US university. Using the collected data, the study provides recommendations to improve healthcare communication on campuses and insights to increase the scope of this study to further investigate international students' healthcare access challenges.","PeriodicalId":193901,"journal":{"name":"Communication Design Quarterly Review","volume":"23 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128368511","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Questioning Neoliberal Rhetorics of Wellness: Designing Programmatic Interventions to Better Support Graduate Instructor Wellbeing","authors":"Samuel Clem, Beth Buyserie","doi":"10.1145/3563890.3563893","DOIUrl":"https://doi.org/10.1145/3563890.3563893","url":null,"abstract":"Previous research has recognized the neoliberal trends that permeate the rhetorics of academic wellness, placing the responsibility for wellbeing on individuals rather than institutions and systems. In this study, the authors implemented a participatory action research (PAR) project to collaborate with different stakeholders in one university writing program and develop programmatic approaches to support the wellbeing one subset of academic faculty: graduate student instructors. Along with an account of how we adapted our PAR methodology to align with the wellness needs of our participants, we also provide a description and analysis of the intervention developed collaboratively in the PAR group. We end with five takeaways that researchers and stakeholders in graduate student education can apply to developing programmatic interventions that better support graduate instructor wellbeing: 1) research methodologies should adapt to foreground wellbeing; 2) productive conversations about wellbeing should start by acknowledging and validating the lived experience of graduate instructors; 3) students want to be involved in programmatic processes and procedures that support their wellbeing; 4) facilitating (but not requiring) non-productive social interaction among grad students can support GI wellbeing; 5) the work of supporting wellbeing is never fully done---we call on administrators, faculty members, and students to continue this work.","PeriodicalId":193901,"journal":{"name":"Communication Design Quarterly Review","volume":"26 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129917923","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The Coping with COVID Project: Participatory Public Health Communication","authors":"K. Swacha","doi":"10.1145/3563890.3563891","DOIUrl":"https://doi.org/10.1145/3563890.3563891","url":null,"abstract":"This paper reports on The Coping with COVID Project, a qualitative study and public-facing platform that invited participants to share their experiences, via stories and images, with navigating COVID-related public health guidelines. The study revealed daily activities during the pandemic summarized in three themes: lived 'compliance;' emplaced, storied negotiations; and affective, embodied efforts. In light of such findings, this article outlines recommendations for a participatory, actionable story and visual-driven approach to public health communication that recognizes the various contexts---e.g., physical, material, affective, structural---which impact how such communication is interpreted and acted upon by people in their daily lives. A heuristic is included for communicators, researchers, and community members to use in enacting this approach.","PeriodicalId":193901,"journal":{"name":"Communication Design Quarterly Review","volume":"26 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128693799","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Review of \"The Profession and Practice of Technical Communication by Yvonne Cleary,\" Cleary, Y. (2022). The profession and practice of technical communication. Routledge.","authors":"Anthony DeGenaro","doi":"10.1145/3563890.3563896","DOIUrl":"https://doi.org/10.1145/3563890.3563896","url":null,"abstract":"Yvonne Cleary's The Profession and Practice of Technical Communication (2022) offers a narrative survey on communication design/technical communication as an academic field of study but also builds bridges between academic work (both pedagogical and research-oriented) to work environments and practitioners in the professional realm. Because of the book's organizational structure and approachable text, Cleary is highly successful both in her research and the presentation of it, creating a valuable resource for students and providing insight for field practitioners.","PeriodicalId":193901,"journal":{"name":"Communication Design Quarterly Review","volume":"47 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130556921","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}