2017 International Conference on Applied Computer and Communication Technologies (ComCom)最新文献_第2页

Business incubator indicator service performance — A systematic literature review 企业孵化器指标服务绩效——系统文献综述

2017 International Conference on Applied Computer and Communication Technologies (ComCom) Pub Date : 2017-05-01 DOI: 10.1109/COMCOM.2017.8167081

Rido Sarwono, A. Trisetyarso

引用次数: 2

Examining the possibility of using programming language with low-cost drones 研究在低成本无人机上使用编程语言的可能性

2017 International Conference on Applied Computer and Communication Technologies (ComCom) Pub Date : 2017-05-01 DOI: 10.1109/COMCOM.2017.8167087

F. Hoffert

引用次数: 1

Enhance capability of enterprise systems using integration manager 使用集成管理器增强企业系统的能力

2017 International Conference on Applied Computer and Communication Technologies (ComCom) Pub Date : 2017-05-01 DOI: 10.1109/COMCOM.2017.8167084

Verri Kuswanto, S. Wijaya

引用次数: 0

Smartphone sensors selection using decision tree and KNN to detect head movements in Virtual Reality Application 基于决策树和KNN的智能手机传感器选择在虚拟现实中的应用

2017 International Conference on Applied Computer and Communication Technologies (ComCom) Pub Date : 2017-05-01 DOI: 10.1109/COMCOM.2017.8167101

M. S. Astriani, Gede Putra Kusuma, Y. Heryadi, E. Abdurachman

引用次数: 3

Incident management implementation using continual service improvement method at PT AOP 在PT AOP中使用持续服务改进方法实现事件管理

2017 International Conference on Applied Computer and Communication Technologies (ComCom) Pub Date : 2017-05-01 DOI: 10.1109/COMCOM.2017.8167094

Dionisius Sarasadhi Ilvarianto, Nilo Legowo

{"title":"Incident management implementation using continual service improvement method at PT AOP","authors":"Dionisius Sarasadhi Ilvarianto, Nilo Legowo","doi":"10.1109/COMCOM.2017.8167094","DOIUrl":"https://doi.org/10.1109/COMCOM.2017.8167094","url":null,"abstract":"In the practice of managing IT services which refers to ITIL v3 framework, service providers are required to have a certain set of criteria and standards for Incident Management in order to deliver high quality service to end-users. The incident management process in PT. Astra Otoparts Tbk. (AOP) has a number of problems to be resolved, including the ticket reporting record system that is still considered conventional. The purpose of this study is to analyze the cause and effect of the identified problems in the implementation of electronic ticketing system to result in a more flexible ticket reporting process. By using Continual Service Improvement methods, this study utilized Process Maturity Framework to assess the maturity level of the running process. To get a more measurable result, this study also used Quality Control tools such as the Pareto Chart and Fishbone Diagram. The indications and gap found in this study will be resourced for further research to improve the system. The result of this study is a more effective ticket recording system. The study sees a 28.22 increase in the average number of tickets per month in the area of Cibitung and Cikarang. A recommendation process in the form of a new ticketing system will be submitted for the new policy.","PeriodicalId":191373,"journal":{"name":"2017 International Conference on Applied Computer and Communication Technologies (ComCom)","volume":"3 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126380108","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 4

IT-based customer experience management: A systematic literature review 基于it的客户体验管理:系统的文献综述

2017 International Conference on Applied Computer and Communication Technologies (ComCom) Pub Date : 2017-05-01 DOI: 10.1109/COMCOM.2017.8167096

P. Hendradi

{"title":"IT-based customer experience management: A systematic literature review","authors":"P. Hendradi","doi":"10.1109/COMCOM.2017.8167096","DOIUrl":"https://doi.org/10.1109/COMCOM.2017.8167096","url":null,"abstract":"In this era of globalization there is no longer a company that does not use the Information Technology (IT). Thanks to the development of IT is so fast all of the information may soon be known in order to improve its business is no exception field community service. The community now uses social media-based technology. With the social media will provide added value for the company by utilizing it. Society can be served well and quickly and did not know the time. Service was slow in the current era and cannot be anticipated will have less impact the development of the business. This needs to be sensitivity to public services in order to venture into the fast growing and provide maximum benefit. Today, many companies are using the tool in its efforts to improve customer service (customer experience). The term customer experience has become a popular term and prevalent in the business world. Schmitt (2003) says that “customer experience management (Customer Experience Management — CEM)” is a strategic process to manage the overall customer experience with a product or company. In order for a maximum of CEM can be implemented with all lines of business, the need for IT support. This study uses a systematic approach to literature review paper published in 2007–2017. The results of this study show that the concept of CEM in combination with the latest information technology is needed.","PeriodicalId":191373,"journal":{"name":"2017 International Conference on Applied Computer and Communication Technologies (ComCom)","volume":"82 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127141895","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 4

Folksonomy-based image recommender for art commissioning 基于民俗学的艺术委托图像推荐

2017 International Conference on Applied Computer and Communication Technologies (ComCom) Pub Date : 2017-05-01 DOI: 10.1109/COMCOM.2017.8167089

R. Kosala, Ellen, Michelle Devonna Saputra

{"title":"Folksonomy-based image recommender for art commissioning","authors":"R. Kosala, Ellen, Michelle Devonna Saputra","doi":"10.1109/COMCOM.2017.8167089","DOIUrl":"https://doi.org/10.1109/COMCOM.2017.8167089","url":null,"abstract":"Art commissioning is the act of paying an artist for a customized work of art. These days, the emerging growth of technology creates an increasing trend for art commissions, as the process can now be done through the Internet rather than physical meetings. Art commissions are often conducted through social media or other general e-commerce web platforms. However, the current solutions are lacking in features which are needed to support the art-commissioning process. One of the problems is the unorganized commission ordering process. As a result, it is difficult to make the art-commissioning process a smooth experience. A feature such as a recommender system can be implemented in a website to improve the art-commissioning process. This paper aims to develop a system that can be used to recommend artwork images based on the combination of features of artwork image, art style category and user-generated tag contents. The recommendation algorithm takes into account a combination of the features content of the image, the category which refers to the art style, and the descriptive tags including similar tags. Our experiments and test on the users suggest that the recommender system worked well in recommending artworks to potential art buyers.","PeriodicalId":191373,"journal":{"name":"2017 International Conference on Applied Computer and Communication Technologies (ComCom)","volume":"133 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127645077","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

The governance measurement of information system using framework COBIT 5 in Automotive Company 基于COBIT 5框架的汽车企业信息系统治理度量

2017 International Conference on Applied Computer and Communication Technologies (ComCom) Pub Date : 2017-05-01 DOI: 10.1109/COMCOM.2017.8167104

Kalvin Rahmat Putra Harefa, Nilo Legowo

引用次数: 7

Revised coloring method of characters for presentation slides and coloring system 修改了幻灯片文字的上色方法和上色系统

2017 International Conference on Applied Computer and Communication Technologies (ComCom) Pub Date : 2017-05-01 DOI: 10.1109/COMCOM.2017.8167100

Yui Nonomura, T. Hochin, Hiroki Nomiya, Yukiko Nishizaki

引用次数: 1

Information system strategic planning in PT XYZ PT XYZ信息系统战略规划

2017 International Conference on Applied Computer and Communication Technologies (ComCom) Pub Date : 2017-05-01 DOI: 10.1109/COMCOM.2017.8167095

Noviana Christianti, Harisno

引用次数: 4