Managing People in the Hospitality Industry最新文献_第2页

Group behaviour and teams 群体行为和团队

Managing People in the Hospitality Industry Pub Date : 2018-12-12 DOI: 10.4324/9781315099682-7

M. Riley

引用次数: 0

Administration – the necessary bureaucracy 行政——必要的官僚主义

Managing People in the Hospitality Industry Pub Date : 2018-12-12 DOI: 10.4324/9781315099682-15

M. Riley

引用次数: 0

Negative behaviour 消极的行为

Managing People in the Hospitality Industry Pub Date : 2018-12-12 DOI: 10.4324/9781315099682-5

M. Riley

{"title":"Negative behaviour","authors":"M. Riley","doi":"10.4324/9781315099682-5","DOIUrl":"https://doi.org/10.4324/9781315099682-5","url":null,"abstract":"F ollowing personal experiences the author, a physiotherapist, became interested in negative behaviours in the NHS. She discusses published examples which illustrate national data. S eeing these behaviours as broader than 'bullying', she conducted research into workplace incivility and aggression as well, and recorded that all these had a negative impact on job satisfaction, motivation, commitment and cooperation. All negative behaviour damages the individual and the organisation, and has implications for the quality of care delivered to patients. C onsidering other research about the qualities of effective leaders and managers, she points the reader towards Christ, the servant leader of all. A matron in a small community hospital where years ago I worked as a physiotherapist was asked by a local GP how they could get rid of me. This was one of several GPs who were behaving quite negatively towards me, and the result of that conversation was an overwhelming feeling of intimidation and vulnerability. Over a period of time my confidence was destroyed and I found it extremely difficult to go into work. When I saw certain cars parked I would feel physically sick. Though the actual incidents were few, the fear of something else happening eroded my confidence and professional ability. The situation was complicated and worsened because two of the GPs were actually churchgoers, though sadly they behaved aggressively and arrogantly. You feel at the time you are the only one. The feelings of failure, shame and embarrassment were immense and because of this I didn't initially share my predicament with other staff. I did leave however, as one of several who couldn't manage the situation. Later, I was asked to go to two industrial tribunals as a witness. Just reliving the experience was a trauma and despite the RCN winning the cases, the whole process was psychologically and emotionally damaging. I am convinced that if it weren't for my Christian faith I would have had a breakdown. What helped me were the words of the song 'In heavenly armour' holding me together: 'No weapon that's fashioned against you will stand; the battle belongs to the Lord'. This experience started me looking at negative behaviour between staff in the NHS, and its effect. It gave me a passionate interest in issues of fairness and justice in the workplace, which has been worked out in a trade union representative role where I have attempted to support people …","PeriodicalId":178566,"journal":{"name":"Managing People in the Hospitality Industry","volume":"2014 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-12-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127518440","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Grievance and dispute management 申诉和争议管理

Managing People in the Hospitality Industry Pub Date : 2018-12-12 DOI: 10.1016/b978-0-7506-4536-2.50016-7

M. Riley

引用次数: 0

Pay management 薪酬管理

Managing People in the Hospitality Industry Pub Date : 2018-12-12 DOI: 10.4324/9781315099682-16

Michael Riley

引用次数: 0

Hotel and catering labour markets 酒店和餐饮劳动力市场

Managing People in the Hospitality Industry Pub Date : 2018-12-12 DOI: 10.4324/9781315099682-12

M. Riley

引用次数: 0

Identity and Diversity 身份与多样性

Managing People in the Hospitality Industry Pub Date : 2018-12-12 DOI: 10.4324/9781315099682-9

M. Riley

引用次数: 0

The importance of a good start – the psychological contract 良好开端的重要性——心理契约

Managing People in the Hospitality Industry Pub Date : 2018-12-12 DOI: 10.4324/9781315099682-3

M. Riley

引用次数: 0

Appraisal 评估

Managing People in the Hospitality Industry Pub Date : 2018-12-12 DOI: 10.4324/9781315099682-17

Michael Riley

引用次数: 0

Economics of labour in hospitality 酒店业的劳动经济学

Managing People in the Hospitality Industry Pub Date : 2018-12-12 DOI: 10.4324/9781315099682-11

M. Riley

引用次数: 0