Jurnal STEI Ekonomi最新文献

The influence of e-service quality and e-satisfaction on repurchase intention: Mediating role of e-trust 电子服务质量和电子满意度对再购买意愿的影响：电子信任的中介作用

Jurnal STEI Ekonomi Pub Date : 2024-01-17 DOI: 10.36406/jemi.v32i02.836

Megayani Megayani, Rama Chandra, Nur Haidina

{"title":"The influence of e-service quality and e-satisfaction on repurchase intention: Mediating role of e-trust","authors":"Megayani Megayani, Rama Chandra, Nur Haidina","doi":"10.36406/jemi.v32i02.836","DOIUrl":"https://doi.org/10.36406/jemi.v32i02.836","url":null,"abstract":"This study aims to determine the role of e-trust in moderating the effect of e-service quality and e-satisfaction on the repurchase intention of Tokopedia's female consumers. This study uses a positive approach and partial least square analysis technique on samples of Tokopedia’s female customers, who have purchased fashion products within the past three months. The sampling method used in this study is purposive sampling, with a total of 100 respondents. First, we find that there is a positive influence of e-service quality on e-trust, e- satisfaction on e-trust and e-trust onrepurchase intention. Second, the mediating role of e-trust has proven statistically significant in predicting the influences of e-service quality and e-satisfaction on repurchase intentions of Tokopedia’s female cunsumers. The limitations of this research is the relatively small sample size and the data are collected from a single online shopping store. Conclusions from this study may not generalize well to the entire online shopping. Our findings imply that the consumer’s e-trust is possibly as antecedent of female cunsumers repurchase intention in online vendors.","PeriodicalId":17804,"journal":{"name":"Jurnal STEI Ekonomi","volume":"132 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-01-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140505141","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Peran kepercayaan konsumen memediasi electronic word of mouth terhadap keputusan pembelian pada pengguna market place Lazada 消费者信任在电子口碑对 Lazada 市场用户购买决策的中介作用

Jurnal STEI Ekonomi Pub Date : 2024-01-15 DOI: 10.36406/jemi.v32i02.891

Husnul Khatimah, Safira Salsabila

引用次数: 0

Analisis Fungsi Pengeluaran Pemerintah terhadap Tingkat Pertumbuhan Ekonomi Provinsi Jawa Timur 分析东爪哇省经济增长率的政府支出功能

Jurnal STEI Ekonomi Pub Date : 2023-01-02 DOI: 10.36406/jemi.v31i02.745

Heni Rahmawati

引用次数: 0

Pengaruh Kondisi Sektor Kesehatan terhadap Pertumbuhan Ekonomi di Indonesia 卫生条件对印尼经济增长的影响

Jurnal STEI Ekonomi Pub Date : 2022-12-26 DOI: 10.36406/jemi.v31i02.752

Tasya Aurelya, N. Nurhayati, Samuel Fery Purba

{"title":"Pengaruh Kondisi Sektor Kesehatan terhadap Pertumbuhan Ekonomi di Indonesia","authors":"Tasya Aurelya, N. Nurhayati, Samuel Fery Purba","doi":"10.36406/jemi.v31i02.752","DOIUrl":"https://doi.org/10.36406/jemi.v31i02.752","url":null,"abstract":"One of the successes of national development is measured by the increasing economic growth of the country and the increasing quality of public health. A nation's capacity to acquire high-quality human resources in order to produce a sustainable economy is greatly influenced by health. The purpose of this study is to represent and analyze the effects of various factors on Indonesia's economic development, including the percentage of smoking in people aged ≥ 15 years (RKK), the health allocation fund (DAK Health), the percentage of children aged less than 6 months who received exclusive breastfeeding (ASI), the percentage of married women aged 15-49 years (KWN) and unmet need health services (LYN). The panel data method and secondary data from BPS (www.bps.go.id) from 2016 to 2020 are used in this study. The test results show that cigarettes indicator have a negative impact, but the DAK Health indicator, ASI indicator, KWN indicator, and LYN indicator, have a positive impact on aggregate economic growth in 34 Indonesian provinces. With the exception of the islands of Sulawesi, Kalimantan, Java, Bali-Nusa Tenggara, and Sumatra, the results of the investigation in 34 provinces of Indonesia show that cigarettes indicator generally have a positive impact. With the exception of the islands of Maluku-Papua, Java, Sumatra, and Bali-Nusa Tenggara, the DAK Health as a whole have a favorable impact. Overall, the ASI indicator have a favorable impact on economic growth, except for the islands of Maluku-Papua and Bali-Nusa Tenggara. KWN indicator have a positive correlation with economic growth in 34 Indonesian provinces. Finally, LYN indicator have a favorable effect on the aggregate in Indonesia, with the exception of the islands of Sulawesi, Maluku-Papua and Bali-Nusa Tenggara.","PeriodicalId":17804,"journal":{"name":"Jurnal STEI Ekonomi","volume":"18 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-12-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"84275967","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Pengaruh Kualitas Pelayanan, Harga Dan Kepercayaan Terhadap Loyalitas Pelanggan Melalui Kepuasan Pelanggan 服务质量、价格和信任对客户忠诚度的影响取决于客户满意度

Jurnal STEI Ekonomi Pub Date : 2022-12-20 DOI: 10.36406/jemi.v31i02.545

Imelda Aprileny, Afzalur Rochim, Jayanti Apri Emarawati

{"title":"Pengaruh Kualitas Pelayanan, Harga Dan Kepercayaan Terhadap Loyalitas Pelanggan Melalui Kepuasan Pelanggan","authors":"Imelda Aprileny, Afzalur Rochim, Jayanti Apri Emarawati","doi":"10.36406/jemi.v31i02.545","DOIUrl":"https://doi.org/10.36406/jemi.v31i02.545","url":null,"abstract":"This study aims to determine how much influence service quality, price and trust have on customer loyalty through customer satisfaction at Al Azhar 4 Islamic High School students.This study uses an associative research strategy which is measured by using the path analysis method with SPSS 22.00. The population of this study were students of SMA Islam Al Azhar 4 Kemang Pratama, Bekasi, with a total of 100 respondents. The data used in this study are primary data. Data collection techniques used two methods, namely library research and field studies by distributing questionnaires. The research results prove that 1). Service quality has a direct effect on customer satisfaction. 2). Price has no direct effect on customer satisfaction. 3). Trust has no direct effect on customer satisfaction. 4). Service quality has a direct effect on customer loyalty. 5). Prices have a direct effect on customer loyalty. 6). Trust has a direct effect on customer loyalty. 7). Customer satisfaction has no direct effect on customer loyalty. 8). The indirect effect of service quality on customer loyalty through customer satisfaction is not significant. 9). The indirect effect of price on customer loyalty through customer satisfaction is not significant. 10). The indirect effect of trust on customer loyalty through customer satisfaction is not significant.","PeriodicalId":17804,"journal":{"name":"Jurnal STEI Ekonomi","volume":"62 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-12-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"84994512","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Komoditas Unggulan dan Daya Saing Sektor Pertanian di Kabupaten Sijunjung Provinsi Sumatera Barat 西苏门答腊省锡马泰省着力农业部门

Jurnal STEI Ekonomi Pub Date : 2022-12-14 DOI: 10.36406/jemi.v31i02.692

Pebry Aldy Saputra, S. Syahrial, Alvindo Dermawan

引用次数: 1

Evaluasi Penggunaan Perangkat Lunak Kasir Toko Portable – Point of Sale dalam Sistem Informasi Akuntansi Penjualan Tunai 使用手提电脑出纳软件的评估——现金销售会计信息系统的痛处

Jurnal STEI Ekonomi Pub Date : 2022-12-13 DOI: 10.36406/jemi.v31i02.759

Fani Yulia Rosyada, Dyah Palupi, Dini Dwi Ermawati

引用次数: 0

Pengaruh Harga, Kualitas Pelayanan dan Fasilitas terhadap Kepuasan Pelanggan 价格、服务质量和设施对客户满意度的影响

Jurnal STEI Ekonomi Pub Date : 2022-11-11 DOI: 10.36406/jemi.v31i02.718

Yusuf Suhardi, Z. Zulkarnaini, Agustian Burda, A. Darmawan, Adila Nur Klarisah

{"title":"Pengaruh Harga, Kualitas Pelayanan dan Fasilitas terhadap Kepuasan Pelanggan","authors":"Yusuf Suhardi, Z. Zulkarnaini, Agustian Burda, A. Darmawan, Adila Nur Klarisah","doi":"10.36406/jemi.v31i02.718","DOIUrl":"https://doi.org/10.36406/jemi.v31i02.718","url":null,"abstract":"Penelitian ini bertujuan untuk mengetahui pengaruh harga, kualitas pelayanan dan fasilitas terhadap kepuasan pelanggan di sekolah olah raga Binasehat di Bekasi. Penelitian ini menggunakan metode asosiatif dengan pendekatan kuantitatif. Dalam penelitian ini terdapat 3 variabel bebas yaitu: Harga (X1), Kualitas Pelayanan (X2), Fasilitas (X3) dan terdapat 1 variabel terikat yaitu Kepuasan Pelanggan (Y). Jumlah sampel yang diteliti dalam penelitian ini sebanyak 105 responden dan seluruh variabel diukur menggunakan skala Likert. Teknik pengumpulan data menggunakan kuisioner yang telah di uji validitas dan reliabilitasnya. Analisis yang digunakan adalah Uji t dan koefisien determinasi menggunakan program SPSS versi 26. Hasil penelitian menunjukkan bahwa variabel harga berpengaruh terhadap Kepuasan Pelanggan, variabel Kualitas Pelayanan berpengaruh terhadap Kepuasan Pelanggan dan variabel Fasilitas berpengaruh terhadap Kepuasan Pelanggan. Kontribusi pengaruh harga terhadap kepuasan pelanggan yaitu sebesar 28,4%, pengaruh kualitas pelayanan terhadap kepuasan pelanggan sebesar 48,6% dan kontribusi pengaruh fasilitas terhadap kepuasan pelanggan sebesar 65,2%.","PeriodicalId":17804,"journal":{"name":"Jurnal STEI Ekonomi","volume":"23 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-11-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"83281232","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 3

Pengaruh Persepsi Kepercayaan, Persepsi Risiko, dan Persepsi Kemudahan Penggunaan terhadap Niat Pembelian secara Online pada Konsumen di Kota Bengkulu 在班古鲁市，信仰感知、风险感知和对消费者在线购买意图的可行性看法的影响

Jurnal STEI Ekonomi Pub Date : 2022-10-24 DOI: 10.36406/jemi.v31i02.623

Dian Nursea, Islamuddin Islamuddin

引用次数: 1

Dampak Rasio Kesehatan Bank pada Kinerja Keuangan Bank Umum Syariah 银行健康比对伊斯兰一般银行财务表现的影响

Jurnal STEI Ekonomi Pub Date : 2022-10-12 DOI: 10.36406/jemi.v31i02.660

Cicih Rusmini, Isro’iyatul Mubarokah

引用次数: 0