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Analisis Tingkat Kepuasan Pelanggan ISR Bone Menggunakan Metode Servqual 使用Servqual方法分析ISR Bone客户满意度
Journal of Industrial Engineering Innovation Pub Date : 2023-07-24 DOI: 10.58227/jiei.v1i1.78
Erniyani
{"title":"Analisis Tingkat Kepuasan Pelanggan ISR Bone Menggunakan Metode Servqual","authors":"Erniyani","doi":"10.58227/jiei.v1i1.78","DOIUrl":"https://doi.org/10.58227/jiei.v1i1.78","url":null,"abstract":"ISR Bone merupakan bisnis online shop (olshop) yang memiliki berbagai macam jenis jualan produk seperti kosmetik, makanan, perabotan alat rumah tangga maupun kerajinan khas daerah bone. Olshop tersebut memiliki tujuan untuk memenuhi kepentingan umum maupun perorangan dengan kualitas pelayanan terbaik pada pelanggan. Peningkatan pelayanan kualitas dilakukan dengan mengindentifikasi faktor-faktor yang dapat ditingkatkan menggunakan metode Servqual melalui bantuan instrumen kuesioner tertutup. Analisis mengenai ekspektasi dan harapan pelanggan menggunakan analisis gap berdasarkan lima dimensi yaitu nilai bukti fisik, keandalan, daya tanggap, jaminan, dan empati. Hasil penelitian dari analisis ekspektasi dan harapan mengenai pelayanan ISR Bone menunjukkan bahwa kualitas pelayanan ISR Bone memiliki nilai Gap negatif artinya kualitas pelayanan belum memenuhi ekspektasi pelanggan. Berdasarkan perhitungan Gap score dan ASC diperoleh nilai atribut yang terkecil yaitu C1, B1, D1, C2, E1, D2, A3, E2, A2, dan A1.","PeriodicalId":176823,"journal":{"name":"Journal of Industrial Engineering Innovation","volume":"226 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-07-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127211118","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Identifikasi Keluhan Muskuloskeletal Disorders (MSDs) Pada Tukang Jahit 识别裁缝的肌肉骨骼疾病 (MSD)
Journal of Industrial Engineering Innovation Pub Date : 2023-07-24 DOI: 10.58227/jiei.v1i1.77
Erniyani, Widiya Astutik
{"title":"Identifikasi Keluhan Muskuloskeletal Disorders (MSDs) Pada Tukang Jahit","authors":"Erniyani, Widiya Astutik","doi":"10.58227/jiei.v1i1.77","DOIUrl":"https://doi.org/10.58227/jiei.v1i1.77","url":null,"abstract":"Tukang jahit merupakan kegiatan kerja yang dilakukan secara berulang dengan posisi statis serta memiliki kaidah tidak ergonomi sehingga menyebabkan keluhan musculoskeletal disorders berupa leher kaku, sakit pinggang, sakit otot pada daerah bahu dan betis. Keluhan yang dirasakan penjahit dapat menyebabkan produktivitas kerja menurun. Penelitian ini bertujuan untuk mengetahui keluhan musculoskeletal disorders yang sering dialami oleh penjahit sejahtera. Pengukuran Musculoskeletal disorders menggunakan  kuesioner Nordic Body Map (NBM) dengan teknik pengambilan sampel jenuh. Hasil penelitian mengungkapkan bahwa terdapat beberapa bagian badan yang sering mengalami keluhan yaitu leher atas, leher bawah, bahu kiri, bahu kanan, punggung, pinggang, pantat, betis kiri dan betis kanan. Keluhan bagian badan agak sakit  paling dominan terdapat pada bahu kiri dengan persentase 14%, leher bawah paling sering dirasakan sakit oleh penjahit dengan persentase 17%, sedangkan bagian badan sangat sakit dirasakan oleh penjahit adalah bagian punggung dengan nilai persentase sebesar 20%.","PeriodicalId":176823,"journal":{"name":"Journal of Industrial Engineering Innovation","volume":"301 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-07-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134136802","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Analisis Pengendalian Kualitas Paving Block Menggunakan Metode Statistical Quality Control (SQC) 使用统计控制方法(SQC)对铺路石质量控制分析
Journal of Industrial Engineering Innovation Pub Date : 2023-07-01 DOI: 10.58227/jiei.v1i1.66
Erniyani, Raodah
{"title":"Analisis Pengendalian Kualitas Paving Block Menggunakan Metode Statistical Quality Control (SQC)","authors":"Erniyani, Raodah","doi":"10.58227/jiei.v1i1.66","DOIUrl":"https://doi.org/10.58227/jiei.v1i1.66","url":null,"abstract":"The development of an increasingly competitive industrial world makes companies to be innovative and pay attention to the quality of the products they produce. CV. ABS is a company that produces construction complementary materials in building manufacture. The research aims to reduce the damage level of paving blocks using the Statistical Quality Control method which produces Central Line (CL) = 0.313, Upper Control Limit (UCL) = 0.409, and Lower Control Limit (LCL) = 0.217. The results of the P-Chart graphic data show that there is an average non-conformity or declared in an uncontrolled state at four points below the LCL (0.217) namely on the second day (0.13), seventh (0.18), ninth (0.43 ), and eleventh (0.50) One of the factors causing defective products is the lack of experience of workers, the use of low quality materials, the method of mixing materials is not according to standards and the printing equipment used is in old condition.","PeriodicalId":176823,"journal":{"name":"Journal of Industrial Engineering Innovation","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130223979","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Implementasi Lean Manufacturing Untuk Mengurangi Waste Pada Proses Produksi Sirup Markisa 精益精益实施，以减少其在Markisa糖浆生产过程中的浪费
Journal of Industrial Engineering Innovation Pub Date : 2023-07-01 DOI: 10.58227/jiei.v1i1.59
Proses Produksi, Sirup Markisa, Asrul Fole, Januar Kulsaputro
{"title":"Implementasi Lean Manufacturing Untuk Mengurangi Waste Pada Proses Produksi Sirup Markisa","authors":"Proses Produksi, Sirup Markisa, Asrul Fole, Januar Kulsaputro","doi":"10.58227/jiei.v1i1.59","DOIUrl":"https://doi.org/10.58227/jiei.v1i1.59","url":null,"abstract":"Improving the quality of the production process is something that is needed by an industry. However, this will not happen if there is still waste in the production process. With a lean manufacturing strategy, companies are able to identify the types of waste that occur in the production process so that the waste that occurs can be eliminated. Waste is identified with seven wastes using the Waste Assessment Model (WAM), then detailed mapping is carried out with Value Stream Analysis Tools (VALSAT) and the root cause of the problem is analyzed with Fishbone. The results showed that the waste in the production process was a waste defect of 16.49%, the second rank was waste transportation of 16.36%, and the third rank was waste process of 14.82%. After the Fishbone analysis was carried out, we obtained suggestions for improvements to each waste which could reduce waste in the production process, from the normal time of 484 minutes for one production process to be reduced by 69 minutes","PeriodicalId":176823,"journal":{"name":"Journal of Industrial Engineering Innovation","volume":"5 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125899811","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Identifikasi Jalur Evakuasi Institut Teknologi Dan Bisnis Nobel Indonesia 识别印尼诺贝尔理工学院和企业疏散路线
Journal of Industrial Engineering Innovation Pub Date : 2023-07-01 DOI: 10.58227/jiei.v1i1.56
Asrul Fole, Mujaddid
{"title":"Identifikasi Jalur Evakuasi Institut Teknologi Dan Bisnis Nobel Indonesia","authors":"Asrul Fole, Mujaddid","doi":"10.58227/jiei.v1i1.56","DOIUrl":"https://doi.org/10.58227/jiei.v1i1.56","url":null,"abstract":"Occupational safety and health procedures are very important in every building but are more important in high-rise buildings because they pose unexpected threats, such as fire or earthquakes. Faced with this hazard, an evacuation route is needed to maintain security and safety. The existence of an evacuation route in the building can facilitate the access of building occupants to the evacuation location. This study uses qualitative methods with interviews, documentation, and direct observation. The results of the study show that the evacuation route in the building consists of an evacuation route map and safety signs consisting of evacuation route direction symbols, exit symbols, and assembly points that are placed in accordance with applicable standards.","PeriodicalId":176823,"journal":{"name":"Journal of Industrial Engineering Innovation","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126192409","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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