International Journal of Computing and Artificial Intelligence最新文献

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Identifying loyal customers and predicting customers purchase behavior using k-means and SOM algorithms 使用k-means和SOM算法识别忠诚客户并预测客户购买行为
International Journal of Computing and Artificial Intelligence Pub Date : 2020-01-01 DOI: 10.33545/27076571.2020.v1.i1a.5
A. Ehsani, A. Hatamlou
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