发布求助
文献互助 智能选刊 最新文献

International Journal of Financial Services Management最新文献

筛选
英文 中文
Strengthening technology risk management in mobile money lending 加强移动货币借贷的技术风险管理
International Journal of Financial Services Management Pub Date : 2020-10-16 DOI: 10.1504/ijfsm.2020.10032385
Geofrey Ogoti
{"title":"Strengthening technology risk management in mobile money lending","authors":"Geofrey Ogoti","doi":"10.1504/ijfsm.2020.10032385","DOIUrl":"https://doi.org/10.1504/ijfsm.2020.10032385","url":null,"abstract":"Innovative mobile money services have grown tremendously in the East African market. While there are positive effects of technology-enabled financial inclusion, risks exist. This study sought to strengthen the capacity of technology risk management by proposing practices and strategies that can protect the financial technology ecosystem. Applying the ISACA Risk IT Framework, data was collected in June 2019 from the leading digital lenders in Kenya. The study found that while regulated mobile lenders have an IT risk management environment that is viewed as a critical success factor, unregulated entities have minimal integration of IT risk management essentials. This study is useful to many developing countries where governments are working towards having secure and strong financial systems that contribute to the Millennium Sustainable Development Goals. Regulators and practitioners must ensure the financial technology lending ecosystem is protected from risks that could reverse gains made from witnessed developments in financial inclusion.","PeriodicalId":174638,"journal":{"name":"International Journal of Financial Services Management","volume":"13 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-10-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132224588","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
A comparative study of customer service level based on service marketing mix (7Ps) in selected public and private sector banks in Bhopal, M.P., by using mystery shopping as a tool 基于服务营销组合(7Ps)的客户服务水平的比较研究在选定的公共和私营银行在博帕尔，M.P，以神秘购物为工具
International Journal of Financial Services Management Pub Date : 2020-10-16 DOI: 10.1504/ijfsm.2020.10032387
T. S. Almoula, Satyendra Kumar
{"title":"A comparative study of customer service level based on service marketing mix (7Ps) in selected public and private sector banks in Bhopal, M.P., by using mystery shopping as a tool","authors":"T. S. Almoula, Satyendra Kumar","doi":"10.1504/ijfsm.2020.10032387","DOIUrl":"https://doi.org/10.1504/ijfsm.2020.10032387","url":null,"abstract":"Bank marketing revolves around the service marketing mix (7Ps) i.e., Product, Price, Place, Promotion, People, Process and Physical Evidence, to satisfy customers requirements. It has been observed that these 7Ps vary significantly within the public and private sector banks. The objective of this study is to compare these 7Ps in the selected public and private sector banks in Bhopal, MP, India, by using mystery shopping behaviour as a tool to collect customers' perception of the service level of banks. It focuses on observations made by mystery shoppers for comparing service levels at different banks during the branch visit made by them. This paper will help the bankers to acknowledge the comparative, rather competitive strengths they have and the areas of improvement which they must work on and also help them to formulate action plans to retain existing customers and attract new customers by taking care of 7Ps.","PeriodicalId":174638,"journal":{"name":"International Journal of Financial Services Management","volume":"5 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-10-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126636282","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
A critical re-examination of the academic literature on venture capital networks 对风险投资网络学术文献的批判性重新审视
International Journal of Financial Services Management Pub Date : 2020-09-22 DOI: 10.1504/ijfsm.2020.10031920
Salvatore Polizzi
{"title":"A critical re-examination of the academic literature on venture capital networks","authors":"Salvatore Polizzi","doi":"10.1504/ijfsm.2020.10031920","DOIUrl":"https://doi.org/10.1504/ijfsm.2020.10031920","url":null,"abstract":"This paper proposes a critical re-examination of the recent trends of the literature on venture capital networks. This brief review thoroughly scrutinises three papers that are representative of the recent academic literature in this field of study. I identify their points of strength and limitations, in order to pave the way for future research. This paper shows that the study of network weak and informal ties and the role of risk management strategies are promising areas for pushing the frontiers of research on venture capital networks. Extending our knowledge on this topic is crucial to understand the best strategic decisions venture capital firms should take, as parts of an inter-organisational network. I contribute to the extant literature by critically analysing a stream of literature that is important from both a scientific and managerial point of views. Moreover, this paper poses interesting questions to be addressed by future research.","PeriodicalId":174638,"journal":{"name":"International Journal of Financial Services Management","volume":"48 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-09-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116221260","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Consumers' intention to hire wedding planners: a study of selected cities in Northern India 消费者雇佣婚礼策划师的意愿:对印度北部选定城市的研究
International Journal of Financial Services Management Pub Date : 2020-07-28 DOI: 10.1504/ijfsm.2020.10030743
Heena Kashyap, M. Lal, Sunny Makhija
{"title":"Consumers' intention to hire wedding planners: a study of selected cities in Northern India","authors":"Heena Kashyap, M. Lal, Sunny Makhija","doi":"10.1504/ijfsm.2020.10030743","DOIUrl":"https://doi.org/10.1504/ijfsm.2020.10030743","url":null,"abstract":"This paper is an attempt to identify and understand the factors responsible for consumers' intention to hire wedding planners. Wedding planning is a combination of both tangible and intangible products such that wedding planner provides the service of managing events and purchase of related items (gifts, jewellery and dresses, etc.) on behalf of the consumer. The literature review revealed that factors like perception, motivation, attitude, trust and social pressure are responsible for consumers' intention to hire wedding planners. To study the topic, data have been accumulated from three cities, i.e. Delhi, Ludhiana and Chandigarh. The results reveal that factors like trust on wedding planners, perception towards wedding planning firms, motivation and societal pressure have significant influence on consumer's intention to hire wedding planners. Thus, this study helps in understanding the main factors responsible for diverse consumer behaviour.","PeriodicalId":174638,"journal":{"name":"International Journal of Financial Services Management","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-07-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131316241","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Are SHGs catalysts for rural empowerment Impact assessment of Stree Shakti interventions in India SHGs是农村赋权的催化剂吗?印度街头Shakti干预措施的影响评估
International Journal of Financial Services Management Pub Date : 2020-07-28 DOI: 10.1504/ijfsm.2020.10030744
Vanishri R. Hundekar
{"title":"Are SHGs catalysts for rural empowerment Impact assessment of Stree Shakti interventions in India","authors":"Vanishri R. Hundekar","doi":"10.1504/ijfsm.2020.10030744","DOIUrl":"https://doi.org/10.1504/ijfsm.2020.10030744","url":null,"abstract":"Self-Help Group (SHG) is a crucial initiative to enable financial inclusion with multiple aims like access to microcredit, enabling income generation, savings and thereby eventually empowering the poor. This study attempts to evaluate if SHGs can be a change agent influencing women's empowerment. Findings revealed that there is an increase in the average income, and savings of SHG members. Microfinance related loan augment was found to be causing a significant difference in their empowerment level. Social and legal awareness caused a considerable impact on the social empowerment of members and better access to credit facilities has the significant impact on their economic empowerment followed by access to resources and promotional assistance. While study for longer term effect is desirable, even in the short term the program helped to improve the consumption and income generation. SHG program could well be the catalyst to achieve inclusive growth. The study offers important policy suggestions.","PeriodicalId":174638,"journal":{"name":"International Journal of Financial Services Management","volume":"25 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-07-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133931137","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Credit usage among the un(der)banked: consumer socio-economic characteristics and influence of financial technology 联合国(下)银行的信贷使用:消费者的社会经济特征和金融技术的影响
International Journal of Financial Services Management Pub Date : 2020-07-28 DOI: 10.1504/ijfsm.2020.10030745
D. B. Ntwiga
{"title":"Credit usage among the un(der)banked: consumer socio-economic characteristics and influence of financial technology","authors":"D. B. Ntwiga","doi":"10.1504/ijfsm.2020.10030745","DOIUrl":"https://doi.org/10.1504/ijfsm.2020.10030745","url":null,"abstract":"We use the 2016 FinAccess Household survey data of 2015 from 8665 households to analyse how the socio-economic characteristics and financial literacy of un(der) banked consumers can shape their dynamics towards credit usage. A qualitative analysis is presented on the influence of financial technology on consumer credit usage. The access to financial services is influenced by the socio-economic characteristics and financial literacy of the consumers. Gender, financial literacy, age, income, marital status, education level and geographical cluster are statistically significant in influencing credit usage, both current and past usage relative to never had credit. As financial technology continues to expand and offer credit, there is need to understand the user experience to match their social and economic status as a means to increase credit usage in Kenya.","PeriodicalId":174638,"journal":{"name":"International Journal of Financial Services Management","volume":"6 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-07-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134522522","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
Investigating the relationship between service quality and customer satisfaction of BKash in Bangladesh 调查孟加拉BKash服务质量与顾客满意度之间的关系
International Journal of Financial Services Management Pub Date : 2020-07-28 DOI: 10.1504/ijfsm.2020.10026887
A. G. Khan, Md. Shahed Mahmud, Reshma Pervin Lima
{"title":"Investigating the relationship between service quality and customer satisfaction of BKash in Bangladesh","authors":"A. G. Khan, Md. Shahed Mahmud, Reshma Pervin Lima","doi":"10.1504/ijfsm.2020.10026887","DOIUrl":"https://doi.org/10.1504/ijfsm.2020.10026887","url":null,"abstract":"The purpose of this paper is to investigate the relationship between service quality and customer satisfaction to use BKash through structural equation modelling. BKash is one of the leading mobile banking services providers in Bangladesh. A structured survey questionnaire was used to collect data from BKash users in Bangladesh. A convenience sampling method was used to select potential participants in this study. Out of the distributed questions, 292 completed usable were selected for the analysis which employed Partial Least Squares-Structural Equation Modelling (PLS-SEM). The results show that there exist positive and significant relationships between all variables of service quality and customer satisfaction for using BKash. Among the measurement variables the responsiveness and empathy have a strong impact on customer satisfaction, whereas tangibility was identified as a less significant factor in customer satisfaction. This study has several implications for researchers, financial policymakers, and senior management from banking industry for rendering and upgrading services to end-users and customers of mobile banking.","PeriodicalId":174638,"journal":{"name":"International Journal of Financial Services Management","volume":"58 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-07-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133214687","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Factors determining profitability of banks in UAE 决定阿联酋银行盈利能力的因素
International Journal of Financial Services Management Pub Date : 2019-09-23 DOI: 10.1504/ijfsm.2019.10024220
Varun Chotia, R. Pai
{"title":"Factors determining profitability of banks in UAE","authors":"Varun Chotia, R. Pai","doi":"10.1504/ijfsm.2019.10024220","DOIUrl":"https://doi.org/10.1504/ijfsm.2019.10024220","url":null,"abstract":"The objective of this study is to examine and evaluate the micro- and macro-factors that affect the profitability of the banks operating on the domestic outskirts of UAE during the post-crisis period. An analysis is done to evaluate the relationship between the financial ratios of a few of the local banks in the UAE using the data of the past nine years, i.e. 2009 to 2017 (the post-crisis period). The study show the results that the factor most adversely impacting the profitability in banks like Abu Dhabi Commercial Bank, Commercial Bank of Dubai, Dubai Islamic Bank and Emirates Islamic Bank, is 'interest income' whereas that in banks like Emirates National Bank of Dubai, Mashreq Bank, United Arab Bank and United National Bank, is 'wages' as per cent of the total expenses.","PeriodicalId":174638,"journal":{"name":"International Journal of Financial Services Management","volume":"16 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-09-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114970780","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Measuring volatility linkage, clustering and sensitivity to external shocks in Nigerian stock index 衡量尼日利亚股票指数的波动联动、聚类和对外部冲击的敏感性
International Journal of Financial Services Management Pub Date : 2019-09-23 DOI: 10.1504/ijfsm.2019.10024218
S. Abdullahi
{"title":"Measuring volatility linkage, clustering and sensitivity to external shocks in Nigerian stock index","authors":"S. Abdullahi","doi":"10.1504/ijfsm.2019.10024218","DOIUrl":"https://doi.org/10.1504/ijfsm.2019.10024218","url":null,"abstract":"Recent events in the global economy have further exposed the fear and uneasiness in the minds of investors around the world. The resort to protectionist policies by nations around the world as reaction to the attempt by US President Donald Trump to use higher tariffs to increase his country's share of global trade has made global investors seek safe havens. This paper measures stock market volatility and linkages among three stock markets. EGARCH and TGARCH models were employed in analysing univariate volatility in the indices, while bivariate GARCH (diagonal BEKK) was employed in measuring returns linkages. The result of the analysis shows that markets exhibit evidence of asymmetry and persistence in volatility; volatility from previous periods significantly affects current period and markets react with speed to news of volatility. In terms of portfolio diversification, NSE-IST provides better opportunity followed by NSE-JSE and then JSE-IST.","PeriodicalId":174638,"journal":{"name":"International Journal of Financial Services Management","volume":"9 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-09-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115974620","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 4
Empirical investigation of antecedents of perceived recovery service quality: evidence from retail banking in United Arab Emirates 感知恢复服务质量前因的实证调查:来自阿拉伯联合酋长国零售银行的证据
International Journal of Financial Services Management Pub Date : 2019-09-23 DOI: 10.1504/ijfsm.2019.10024219
V. Jham
{"title":"Empirical investigation of antecedents of perceived recovery service quality: evidence from retail banking in United Arab Emirates","authors":"V. Jham","doi":"10.1504/ijfsm.2019.10024219","DOIUrl":"https://doi.org/10.1504/ijfsm.2019.10024219","url":null,"abstract":"The banking sector has undergone tremendous change in all forms of service it provides to its customers. The aims of the banks are to avoid customer defection and lead to customer satisfaction. The purpose of the study was to examine the linkages among the constructs, such as customer perceived service quality, perceived service recovery quality and customer satisfaction in the banking industry. The moderating effect of negative brand perception due to service failure on recovery satisfaction was investigated. Random sampling methods are used to draw the sample from the population. Data was collected from 262 banking customers and were analysed with the help of structural equation modelling approach using smart PLS to understand the relationship among variables being studied. The results of the study contribute to the research by proving that customer service recovery satisfaction is dependent on customer perceived service quality and the moderating effect of negative brand perception due to service failure was insignificant.","PeriodicalId":174638,"journal":{"name":"International Journal of Financial Services Management","volume":"4 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-09-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126429791","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
下一页 尾页
0
×
引用
GB/T 7714-2015
复制
MLA
复制
APA
复制
导出至
BibTeX EndNote RefMan NoteFirst NoteExpress
×
提示
您的信息不完整，为了账户安全，请先补充。
现在去补充
×
提示
您因"违规操作"
具体请查看互助需知
我知道了
×
提示
现在去查看 取消
×
提示
确定
请完成安全验证×
相关产品
×
本文献相关产品
联系我们：info@booksci.cn Book学术提供免费学术资源搜索服务，方便国内外学者检索中英文文献。致力于提供最便捷和优质的服务体验。 Copyright © 2023 布克学术 All rights reserved.
京ICP备2023020795号-1
ghs 京公网安备 11010802042870号
Book学术文献互助
Book学术文献互助群
群 号：604180095
Book学术官方微信