{"title":"On Service Quality Evaluation Based on SERVQUAL Model Application","authors":"Yang Hantao","doi":"10.4028/scientific5/amr.452-453.1030","DOIUrl":"https://doi.org/10.4028/scientific5/amr.452-453.1030","url":null,"abstract":"The service quality is dominated by the many intangible factors.Thus,it has been a challenge to measure and evaluate it.Based on the SERVQUAL model which is used to evaluate service quality,the paper discusses the way of application in practice.","PeriodicalId":16083,"journal":{"name":"Journal of Huangshi Institute of Technology","volume":"101 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2010-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"85871009","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}