{"title":"基于SERVQUAL模型的服务质量评价研究","authors":"Yang Hantao","doi":"10.4028/scientific5/amr.452-453.1030","DOIUrl":null,"url":null,"abstract":"The service quality is dominated by the many intangible factors.Thus,it has been a challenge to measure and evaluate it.Based on the SERVQUAL model which is used to evaluate service quality,the paper discusses the way of application in practice.","PeriodicalId":16083,"journal":{"name":"Journal of Huangshi Institute of Technology","volume":"101 1","pages":""},"PeriodicalIF":0.0000,"publicationDate":"2010-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"1","resultStr":"{\"title\":\"On Service Quality Evaluation Based on SERVQUAL Model Application\",\"authors\":\"Yang Hantao\",\"doi\":\"10.4028/scientific5/amr.452-453.1030\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"The service quality is dominated by the many intangible factors.Thus,it has been a challenge to measure and evaluate it.Based on the SERVQUAL model which is used to evaluate service quality,the paper discusses the way of application in practice.\",\"PeriodicalId\":16083,\"journal\":{\"name\":\"Journal of Huangshi Institute of Technology\",\"volume\":\"101 1\",\"pages\":\"\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2010-01-01\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"1\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Journal of Huangshi Institute of Technology\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.4028/scientific5/amr.452-453.1030\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Journal of Huangshi Institute of Technology","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.4028/scientific5/amr.452-453.1030","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
On Service Quality Evaluation Based on SERVQUAL Model Application
The service quality is dominated by the many intangible factors.Thus,it has been a challenge to measure and evaluate it.Based on the SERVQUAL model which is used to evaluate service quality,the paper discusses the way of application in practice.
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