Juozas Ruževičius, Ieva Milinavičiūtė, Darius Klimas
{"title":"PECULIARITIES OF THE BUSINESS PROCESS MANAGEMENT LIFECYCLE AT DIFFERENT MATURITY LEVELS: THE BANKING SECTOR'S CASE","authors":"Juozas Ruževičius, Ieva Milinavičiūtė, Darius Klimas","doi":"10.5200/IBL.2012.07","DOIUrl":"https://doi.org/10.5200/IBL.2012.07","url":null,"abstract":"This article analyses the concepts of the Business Process Management lifecycle and maturity. Depending on the author, a different level of detail and structure is distinguished within the cycle, but one that maintains the optimal structure size and has been developed by practitioners in the Business Process Management field is the Association of Business Process Management Professionals model. Numerous Business Process Management maturity models that evaluate one or more factors' dimensions are created, as the Rosemann and Bruin model has been chosen as a supporting model for this area, which allows not only to evaluate strengths and weaknesses of the current situation, but also to create improvement guidelines and make a comparison with other organizations or processes. In order to identify Business Process Management lifecycle and maturity models' dependability of features, an empirical research was carried out in Lithuania's commercial banks sector by conducting an anonymous survey of owners and participants of the main processes (sales, customer service, risk management, IT and quality control). The article reveals summarised Business Process Management maturity assessment results and an analysis of all participating banks. According to research data, the Business Process Management lifecycle and maturity models have been integrated, and guidelines for application of the models have been prepared using the continuous improvement concept. The article also covers the Business Process Management maturity house model created by the authors.","PeriodicalId":152627,"journal":{"name":"Issues of Business and Law","volume":"22 7 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-08-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123420459","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Examination of Organizational Learning Mechanisms for Successful Implementation of Quality Programs","authors":"Adolfas Kaziliūnas","doi":"10.2478/V10088-011-0012-6","DOIUrl":"https://doi.org/10.2478/V10088-011-0012-6","url":null,"abstract":"","PeriodicalId":152627,"journal":{"name":"Issues of Business and Law","volume":"6 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114078164","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Jannis J. Angelis, M. Macintyre, Jag Dhaliwal, G. Parry, J. Siraliova
{"title":"CUSTOMER CENTERED VALUE CREATION","authors":"Jannis J. Angelis, M. Macintyre, Jag Dhaliwal, G. Parry, J. Siraliova","doi":"10.2478/V10088-011-0002-8","DOIUrl":"https://doi.org/10.2478/V10088-011-0002-8","url":null,"abstract":"This study explores approaches to management of value creation in complex systems and provides a basic method of determining to what extent a system is complex. In doing so it reviews approaches to value creation, the change from goods to services and implications for a business model and associated operational models. The study also examines the elements of value at the point of engagement. The concluding discussion highlights the importance of customer-centered rather than output-centered approaches to operational design and the implications which they have for both product and service offerings.","PeriodicalId":152627,"journal":{"name":"Issues of Business and Law","volume":"17 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131938642","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Theoretical and Practical Issues of the Prohibition of Reformatio in Peius in Hungary","authors":"Csongor Herke, Csenge Tóth","doi":"10.2478/V10088-011-0008-2","DOIUrl":"https://doi.org/10.2478/V10088-011-0008-2","url":null,"abstract":"The requirement of the prohibition of reformatio in peius may arise taking into consideration several basic principles of the criminal procedure. In the Hungarian legal system, it is regulated under the procedure of the second instance, the procedure of the third instance, retrial, extraordinary legal remedies and even under some of the separate procedures. In addition to the criminal procedure, the reformatio in peius is regulated according to the law of infractions. However, the most important element of the prohibition of reformatio in peius is that it is a legal guarantee for the defence to be able to file an appeal without the risk that a judgment might be altered to the detriment of the accused. Therefore, the accused will have confidence that the appeal will not do wrong to his interest. At the same time, many counterarguments have been discussed regarding the prohibition of reformatio in peius, such as the violation of substantial justice and legality. This paper examines the reasons for the existence of the prohibition of reformatio in peius in the course of the criminal procedure.","PeriodicalId":152627,"journal":{"name":"Issues of Business and Law","volume":"46 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133686157","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Changing Paradigms in Network Neutrality and its Effects on Public Sector Broadcasting Online Services: Germany's Case","authors":"Jan Krone, Tassilo Pellegrini","doi":"10.2478/V10088-011-0007-3","DOIUrl":"https://doi.org/10.2478/V10088-011-0007-3","url":null,"abstract":"Network neutrality has accelerated the wide spreading and adaptation of the Internet as a mass medium giving rise to the diversity which characterizes the Internet today. The expansion of existing networks in the course of development of next-generation broadband technologies has initiated a discussion beginning in 2005 and originating in the U.S., which challenges network neutrality as a universal interconnectivity paradigm for IP-based networks. This, in turn, challenges the existing provision strategies of data-intensive multimedia services thus raising interrelated and pertinent regulatory questions. This article focuses on four areas of interest: the interplay of telecommunications and media regulation, commodification and public value orientation, freedom of access and power of disposal over proprietary services and network neutrality and potential for diversification in the telecommunications sector. It provides an economic analysis of changing paradigms in network neutrality and illustrates how these developments might affect regulatory issues for the provision of online content in the public sector broadcasting with a particular focus on Germany’s market.","PeriodicalId":152627,"journal":{"name":"Issues of Business and Law","volume":"81 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128608978","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"International Legal Standards of Regulation of Mobbing at Work","authors":"D. Petrylaitė","doi":"10.2478/V10088-011-0011-7","DOIUrl":"https://doi.org/10.2478/V10088-011-0011-7","url":null,"abstract":"","PeriodicalId":152627,"journal":{"name":"Issues of Business and Law","volume":"111 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129368466","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Multiple Criteria Evaluation of the Significance of Groups of Road Transportation Quality Factors","authors":"Bolandas Vitkunas, Ieva Meidutė","doi":"10.2478/V10088-011-0001-9","DOIUrl":"https://doi.org/10.2478/V10088-011-0001-9","url":null,"abstract":"","PeriodicalId":152627,"journal":{"name":"Issues of Business and Law","volume":"7 1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131743821","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Main Principles of the Complex Assessment of Audit Market Concentration and Audit Services Quality Levels","authors":"Jūratė Steponavičiūtė, Algis Žvirblis","doi":"10.2478/V10088-011-0003-7","DOIUrl":"https://doi.org/10.2478/V10088-011-0003-7","url":null,"abstract":"","PeriodicalId":152627,"journal":{"name":"Issues of Business and Law","volume":"03 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129768528","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Analysis of the International System of Social Responsibility Tools","authors":"Juozas Ruževičius","doi":"10.2478/V10088-011-0005-5","DOIUrl":"https://doi.org/10.2478/V10088-011-0005-5","url":null,"abstract":"","PeriodicalId":152627,"journal":{"name":"Issues of Business and Law","volume":"17 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126185216","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Equity Characteristics and Factors Affecting Stock Return Forecasting for Listed Firms in South Korea","authors":"J. Jarrett","doi":"10.2478/V10088-011-0004-6","DOIUrl":"https://doi.org/10.2478/V10088-011-0004-6","url":null,"abstract":"","PeriodicalId":152627,"journal":{"name":"Issues of Business and Law","volume":"17 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126075111","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}