International Journal for Quality in Health Care最新文献

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Sharps injuries among healthcare workers in Liberia and Ghana: a cross-sectional survey. 利比里亚和加纳医护人员的利器伤害:横断面调查。
IF 2.7 4区 医学
International Journal for Quality in Health Care Pub Date : 2024-07-19 DOI: 10.1093/intqhc/mzae066
Laura Jean Ridge, John Arko-Mensah, Josh Lambert, Lydia Aziato, G Clinton Zeantoe, Henry Duah, Marjorie McCullagh
{"title":"Sharps injuries among healthcare workers in Liberia and Ghana: a cross-sectional survey.","authors":"Laura Jean Ridge, John Arko-Mensah, Josh Lambert, Lydia Aziato, G Clinton Zeantoe, Henry Duah, Marjorie McCullagh","doi":"10.1093/intqhc/mzae066","DOIUrl":"10.1093/intqhc/mzae066","url":null,"abstract":"<p><p>There are little data on sharps injuries among healthcare workers in West Africa despite the region's high rate of hepatitis B and human immunodeficiency virus. The purpose of this study is to investigate healthcare workers' history of sharps injuries in Liberia and Ghana. An electronic cross-sectional survey was conducted among healthcare workers in Liberia and Ghana from February to June 2022. A link to the survey was texted to participants through professional association membership lists, including nursing, midwifery, and physician assistant organizations in both Liberia and Ghana and a physician organization in Ghana only. Five hundred and nine participants reported an average of 1.8 injuries per year in Liberia and 1.1 in Ghana (P ≤ .01); 15.1% of healthcare workers reported three or more injuries in the past year. Liberia had a higher proportion of frequently injured workers (P = .01). Frequently injured workers were evenly distributed across worker types. Workers in this region are vulnerable to sharps injuries. A frequently injured subset of workers likely has distinctive risk factors and would benefit from further investigation and intervention.</p>","PeriodicalId":13800,"journal":{"name":"International Journal for Quality in Health Care","volume":" ","pages":""},"PeriodicalIF":2.7,"publicationDate":"2024-07-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC11259047/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141558739","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"医学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Use of the DMAIC Lean Six Sigma quality improvement framework to improve beta-lactam antibiotic adequacy in the critically ill. 使用 DMAIC 精益六西格玛质量改进框架,提高重症患者使用β-内酰胺类抗生素的充分性。
IF 2.7 4区 医学
International Journal for Quality in Health Care Pub Date : 2024-07-19 DOI: 10.1093/intqhc/mzae062
Rebecca J Wessel, Christina G Rivera, Sara E Ausman, Nathaniel Martin, Shienna A Braga, Natalie T Hagy, Lindsay N Moreland-Head, Omar M Abu Saleh, Ognjen Gajic, Paul J Jannetto, Erin F Barreto
{"title":"Use of the DMAIC Lean Six Sigma quality improvement framework to improve beta-lactam antibiotic adequacy in the critically ill.","authors":"Rebecca J Wessel, Christina G Rivera, Sara E Ausman, Nathaniel Martin, Shienna A Braga, Natalie T Hagy, Lindsay N Moreland-Head, Omar M Abu Saleh, Ognjen Gajic, Paul J Jannetto, Erin F Barreto","doi":"10.1093/intqhc/mzae062","DOIUrl":"10.1093/intqhc/mzae062","url":null,"abstract":"<p><p>Beta-lactam antibiotics are widely used in the intensive care unit due to their favorable effectiveness and safety profiles. Beta-lactams given to patients with sepsis must be delivered as soon as possible after infection recognition (early), treat the suspected organism (appropriate), and be administered at a dose that eradicates the infection (adequate). Early and appropriate antibiotic delivery occurs in >90% of patients, but less than half of patients with sepsis achieve adequate antibiotic exposure. This project aimed to address this quality gap and improve beta-lactam adequacy using the Define, Measure, Analyze, Improve, and Control Lean Six Sigma quality improvement framework. A multidisciplinary steering committee was formed, which completed a stakeholder analysis to define the gap in practice. An Ishikawa cause and effect (Fishbone) diagram was used to identify the root causes and an impact/effort grid facilitated prioritization of interventions. An intervention that included bundled education with the use of therapeutic drug monitoring (TDM; i.e. drug-level testing) was projected to have the highest impact relative to the amount of effort and selected to address beta-lactam inadequacy in the critically ill. The education and TDM intervention were deployed through a Plan, Do, Study, Act cycle. In the 3 months after \"go-live,\" 54 episodes of beta-lactam TDM occurred in 41 unique intensive care unit patients. The primary quality metric of beta-lactam adequacy was achieved in 94% of individuals after the intervention. Ninety-four percent of clinicians gauged the education provided as sufficient. The primary counterbalance of antimicrobial days of therapy, a core antimicrobial stewardship metric, was unchanged over time (favorable result; P = .73). Application of the Define, Measure, Analyze, Improve, and Control Lean Six Sigma quality improvement framework effectively improved beta-lactam adequacy in critically ill patients. The approach taken in this quality improvement project is widely generalizable to other drugs, drug classes, or settings to increase the adequacy of drug exposure.</p>","PeriodicalId":13800,"journal":{"name":"International Journal for Quality in Health Care","volume":" ","pages":""},"PeriodicalIF":2.7,"publicationDate":"2024-07-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC11439991/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141491836","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"医学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Attitude toward perioperative safety among operation room clinicians at Ethiopian University Hospital. 埃塞俄比亚大学医院手术室临床医生对围手术期安全的态度。
IF 2.7 4区 医学
International Journal for Quality in Health Care Pub Date : 2024-07-11 DOI: 10.1093/intqhc/mzae051
Yophtahe Woldegrima Berhe, Yonas Admasu Ferede, Biresaw Ayen, Tadesse Belayneh Melkie, Aklilu Yiheyis, Nurhusen Riskey Arefayne, Yosef Belay Bizuneh
{"title":"Attitude toward perioperative safety among operation room clinicians at Ethiopian University Hospital.","authors":"Yophtahe Woldegrima Berhe, Yonas Admasu Ferede, Biresaw Ayen, Tadesse Belayneh Melkie, Aklilu Yiheyis, Nurhusen Riskey Arefayne, Yosef Belay Bizuneh","doi":"10.1093/intqhc/mzae051","DOIUrl":"10.1093/intqhc/mzae051","url":null,"abstract":"<p><p>Patient safety is a fundamental of good quality and also a high priority for the health-care system. Maintaining patient safety reduces errors and harm that patients can suffer during health care. The operating room clinicians have a vital role in ensuring patient safety. The general objective of this study was to assess attitudes towards perioperative safety and associated factors among the operation room clinicians at the University of Gondar Comprehensive Specialized Hospital (UoGCSH), Northwest Ethiopia, 2022. A cross-sectional study was conducted on operation room clinicians at UoGCSH. The data were collected by using a self-administered structured questionnaire that included the Safety Attitude Questionnaire (SAQ). Binary logistic regression analysis was employed, and the strength of association was described in adjusted odds ratios with a 95% confidence interval (CI). A total of 260 (76% response rate) operation room clinicians have participated in this study. The mean ± SD of attitude toward perioperative safety was 57.8 ± 0.9. Only 32 (12.3%) operation room clinicians have shown a favorable attitude toward perioperative safety. Most of the clinicians were found to have unfavorable attitudes toward all domains of SAQ except the stress recognition domain. Age >30 years [adjusted odds ratios (AOR): 3.1, CI: 1.1, 8.7, P = .035], working for ≥40 h/week (AOR: 3.9, CI: 1.4, 11.1, P = .01), working in ophthalmologic (AOR: 12.0, CI: 3.8, 38.8, P < .001) and gynecologic (AOR: 3.6, CI: 1.1, 12.7, P = .04) operation rooms, and having training on perioperative safety (AOR: 2.6, CI: 1.1, 6.5, P < .03) were found associated with having favorable attitude toward perioperative safety. Most operation room clinicians had an unfavorable attitude toward perioperative safety and all the domains of SAQ except the stress recognition domain. Older age  ≥ 30 years, working for ≥40 h/week, having safety-related training, and working in ophthalmologic and gynecologic operation rooms were found associated with having a favorable attitude toward perioperative safety.</p>","PeriodicalId":13800,"journal":{"name":"International Journal for Quality in Health Care","volume":" ","pages":""},"PeriodicalIF":2.7,"publicationDate":"2024-07-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141300614","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"医学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Addressing the challenge of reducing low-value care. 应对减少低价值护理的挑战。
IF 2.7 4区 医学
International Journal for Quality in Health Care Pub Date : 2024-07-09 DOI: 10.1093/intqhc/mzae061
Rudolf B Kool, Eva W Verkerk, Simone A van Dulmen
{"title":"Addressing the challenge of reducing low-value care.","authors":"Rudolf B Kool, Eva W Verkerk, Simone A van Dulmen","doi":"10.1093/intqhc/mzae061","DOIUrl":"10.1093/intqhc/mzae061","url":null,"abstract":"","PeriodicalId":13800,"journal":{"name":"International Journal for Quality in Health Care","volume":" ","pages":""},"PeriodicalIF":2.7,"publicationDate":"2024-07-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141467814","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"医学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Seeking systems-based facilitators of safety and healthcare resilience: a thematic review of incident reports. 寻求以系统为基础的安全和医疗保健复原力促进因素:对事故报告的专题审查。
IF 2.7 4区 医学
International Journal for Quality in Health Care Pub Date : 2024-07-09 DOI: 10.1093/intqhc/mzae057
Catherine Leon, Helen Hogan, Yogini H Jani
{"title":"Seeking systems-based facilitators of safety and healthcare resilience: a thematic review of incident reports.","authors":"Catherine Leon, Helen Hogan, Yogini H Jani","doi":"10.1093/intqhc/mzae057","DOIUrl":"10.1093/intqhc/mzae057","url":null,"abstract":"<p><p>Patient safety incident reports are a key source of safety intelligence. This study aimed to explore whether information contained in such reports can elicit facilitators of safety, including responding, anticipating, monitoring, learning, and other mechanisms by which safety is maintained. The review further explored whether, if found, this information could be used to inform safety interventions. Anonymized incident reports submitted between August and October 2020 were obtained from two large teaching hospitals. The Systems Engineering Initiative for Patient Safety (SEIPS) tool and the resilience potentials (responding, anticipating, monitoring, and learning) frameworks guided thematic analysis. SEIPS was used to explore the components of people, tools, tasks, and environments, as well as the interactions between them, which contribute to safety. The resilience potentials provided insight into healthcare resilience at individual, team, and organizational levels. Sixty incident reports were analysed. These included descriptions of all the SEIPS framework components. People used tools such as electronic prescribing systems to perform tasks within different healthcare environments that facilitated safety. All four resilient capacities were identified, with mostly individuals and teams responding to events; however, monitoring, anticipation, and learning were described for individuals, teams, and organizations. Incident reports contain information about safety practices, much of which is not identified by traditional approaches such as root cause analysis. This information can be used to enhance safety enablers and encourage greater proactive anticipation and system-level learning.</p>","PeriodicalId":13800,"journal":{"name":"International Journal for Quality in Health Care","volume":" ","pages":""},"PeriodicalIF":2.7,"publicationDate":"2024-07-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC11233260/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141446097","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"医学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The 'Silent Threat' in medical, surgical, and intensive care unit wards: a daytime and nighttime study. 内科、外科和重症监护室病房中的 "无声威胁":日间和夜间研究。
IF 2.7 4区 医学
International Journal for Quality in Health Care Pub Date : 2024-07-09 DOI: 10.1093/intqhc/mzae059
M Emilia Monteiro, Francisca Sarmento, Filipe Froes, Mariana Alves
{"title":"The 'Silent Threat' in medical, surgical, and intensive care unit wards: a daytime and nighttime study.","authors":"M Emilia Monteiro, Francisca Sarmento, Filipe Froes, Mariana Alves","doi":"10.1093/intqhc/mzae059","DOIUrl":"10.1093/intqhc/mzae059","url":null,"abstract":"","PeriodicalId":13800,"journal":{"name":"International Journal for Quality in Health Care","volume":" ","pages":""},"PeriodicalIF":2.7,"publicationDate":"2024-07-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141450346","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"医学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Expanded perspectives: integrating clinicians' insights for comprehensive patient-reported outcomes in value-based healthcare. 扩展视角:整合临床医生的见解,在基于价值的医疗保健中实现全面的患者报告结果。
IF 2.7 4区 医学
International Journal for Quality in Health Care Pub Date : 2024-07-05 DOI: 10.1093/intqhc/mzae058
Serena Barello, Roberto Bergamaschi, Livio Provenzi
{"title":"Expanded perspectives: integrating clinicians' insights for comprehensive patient-reported outcomes in value-based healthcare.","authors":"Serena Barello, Roberto Bergamaschi, Livio Provenzi","doi":"10.1093/intqhc/mzae058","DOIUrl":"10.1093/intqhc/mzae058","url":null,"abstract":"<p><p>The manuscript explores value-based healthcare (VBHC) and its role in assessing healthcare quality beyond clinical metrics. It identifies four value types: personal, technical, allocative, and societal. Emphasizing the integration of diverse stakeholder perspectives, including patients, families, and clinicians, the study highlights the importance of patient- and family-reported measures (PROMs and PREMs) and clinician input. Clinicians' insights on treatment feasibility and effectiveness are crucial for a holistic understanding of healthcare quality. The manuscript advocates for combining machine learning with participatory approaches to enhance data analysis and continuous quality improvement in VBHC, driving better outcomes for patients and communities.</p>","PeriodicalId":13800,"journal":{"name":"International Journal for Quality in Health Care","volume":" ","pages":""},"PeriodicalIF":2.7,"publicationDate":"2024-07-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141450345","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"医学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Prescribing antibiotics for children with dengue infection in Taiwan: who are at risk and who are high prescribers? 台湾为感染登革热的儿童开具抗生素处方:谁是高危人群?
IF 2.7 4区 医学
International Journal for Quality in Health Care Pub Date : 2024-06-25 DOI: 10.1093/intqhc/mzae052
Yi-Jung Shen, Chia-En Lien, Yiing-Jenq Chou, Theodore Tsai, Nicole Huang
{"title":"Prescribing antibiotics for children with dengue infection in Taiwan: who are at risk and who are high prescribers?","authors":"Yi-Jung Shen, Chia-En Lien, Yiing-Jenq Chou, Theodore Tsai, Nicole Huang","doi":"10.1093/intqhc/mzae052","DOIUrl":"10.1093/intqhc/mzae052","url":null,"abstract":"<p><p>Inappropriate antibiotic use contributes to antimicrobial resistance, a global public health threat. The non-specific manifestations of dengue, itself a growing public health threat, lead to avoidable empiric antibiotic prescription, particularly in children. In this national pooled population-based cross-sectional study, we evaluated child and physician characteristics associated with antibiotics prescription in confirmed dengue cases in Taiwan. Linking national health care insurance claims and reports of confirmed dengue cases from 2008 to 2015, there were 7086 children with confirmed dengue with 21 744 outpatient visits and 2520 inpatient admissions. We assessed the presence of antibiotic prescription in outpatient and inpatient settings separately a week before or after the confirmation date. Logistic regression models with generalized estimating equations were applied to identify patient, practitioner, and other factors associated with antibiotic prescription. A total of 29.4% of children <18 years old with dengue who did not have a concomitant bacterial infection were prescribed antibiotics during the 14-day assessment period. Antibiotics prescription was reduced from 13.5% to 6.3% and from 43.2% to 19.3% in outpatient and inpatient settings, respectively, after dengue was confirmed. Young children were more likely to receive antibiotics. Significant variations in antibiotic prescribing across physicians were observed only in outpatient settings: physicians ≥60 years old and physicians practicing at clinics and in non-urban facilities were more likely to prescribe antibiotics. Antibiotics were less likely to be prescribed during an exceptional 2-year epidemic than in other years. Antibiotic prescribing for dengue, an arboviral infection affecting half of the global population, was shown to occur in 29% of paediatric cases in Taiwan. That potentially avoidable antibiotic consumption could be reduced by improving antibiotic stewardship, informed by understanding the conditions under which antibiotics are prescribed and the availability of prevention strategies for viral diseases, including dengue. We identified a number of such factors in this national population-based study.</p>","PeriodicalId":13800,"journal":{"name":"International Journal for Quality in Health Care","volume":" ","pages":""},"PeriodicalIF":2.7,"publicationDate":"2024-06-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC11197962/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141327497","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"医学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
How personnel diversity and affective bonds affect performance-based financing: a moderator analysis of a difference-in-difference estimator. 人员多样性和情感纽带如何影响基于绩效的融资:差异估算器的调节分析。
IF 2.7 4区 医学
International Journal for Quality in Health Care Pub Date : 2024-06-24 DOI: 10.1093/intqhc/mzae050
Sian Hsiang-Te Tsuei, Michaela June Kerrissey, Sebastian Bauhoff
{"title":"How personnel diversity and affective bonds affect performance-based financing: a moderator analysis of a difference-in-difference estimator.","authors":"Sian Hsiang-Te Tsuei, Michaela June Kerrissey, Sebastian Bauhoff","doi":"10.1093/intqhc/mzae050","DOIUrl":"10.1093/intqhc/mzae050","url":null,"abstract":"<p><p>To spur improvement in health-care service quality and quantity, performance-based financing (PBF) is an increasingly common policy tool, especially in low- and middle-income countries. This study examines how personnel diversity and affective bonds in primary care clinics affect their ability to improve care quality in PBF arrangements. Leveraging data from a large-scale matched PBF intervention in Tajikistan including 208 primary care clinics, we examined how measures of personnel diversity (position and tenure variety) and affective bonds (mutual support and group pride) were associated with changes in the level and variability of clinical knowledge (diagnostic accuracy of 878 clinical vignettes) and care processes (completion of checklist items in 2485 instances of direct observations). We interacted the explanatory variables with exposure to PBF in cluster-robust, linear regressions to assess how these explanatory variables moderated the PBF treatment's association with clinical knowledge and care process improvements. Providers and facilities with higher group pride exhibited higher care process improvement (greater checklist item completion and lower variability of items completed). Personnel diversity and mutual support showed little significant associations with the outcomes. Organizational features of clinics exposed to PBF may help explain variation in outcomes and warrant further research and intervention in practice to identify and test opportunities to leverage them. Group pride may strengthen clinics' ability to improve care quality in PBF arrangements. Improving health-care facilities' pride may be an affordable and effective way to enhance health-care organization adaptation.</p>","PeriodicalId":13800,"journal":{"name":"International Journal for Quality in Health Care","volume":" ","pages":""},"PeriodicalIF":2.7,"publicationDate":"2024-06-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC11196191/pdf/","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141296006","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"医学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Near real-time patient experience feedback with data relay to providers: a systematic review of its effectiveness. 通过向医疗服务提供者转发数据实现近乎实时的患者体验反馈:对其有效性的系统性审查。
IF 2.7 4区 医学
International Journal for Quality in Health Care Pub Date : 2024-06-22 DOI: 10.1093/intqhc/mzae053
Tiago S Jesus, Jan Struhar, Manrui Zhang, Dongwook Lee, Brocha Z Stern, Allen W Heinemann, Neil Jordan, Anne Deutsch
{"title":"Near real-time patient experience feedback with data relay to providers: a systematic review of its effectiveness.","authors":"Tiago S Jesus, Jan Struhar, Manrui Zhang, Dongwook Lee, Brocha Z Stern, Allen W Heinemann, Neil Jordan, Anne Deutsch","doi":"10.1093/intqhc/mzae053","DOIUrl":"https://doi.org/10.1093/intqhc/mzae053","url":null,"abstract":"<p><p>Near Real-Time Feedback (NRTF) on the patient's experience with care, coupled with data relay to providers, can inform quality-of-care improvements, including at the point of care. The objective is to systematically review contemporary literature on the impact of the use of NRTF and data relay to providers on standardized patient experience measures. Six scientific databases and five specialty journals were searched supplemented by snowballing search strategies, according to the registered study protocol. Eligibility included studies in English (2015-2023) assessing the impact of NRTF and data relay on standardized patient-reported experience measures as a primary outcome. Eligibility and quality appraisals were performed by two independent reviewers. An expert former patient (Patient and Family Advisory Council and communication sciences background) helped interpret the results. Eight papers met review eligibility criteria, including three randomized controlled trials (RCTs) and one non-randomized study. Three of these studies involved in-person NRTF prior to data relay (patient-level data for immediate corrective action or aggregated and peer-compared) and led to significantly better results in all or some of the experience measures. In turn, a kiosk-based NRTF achieved no better experience results. The remaining studies were pre-post designs with mixed or neutral results and greater risks of bias. In-person NRTF on the patient experience followed by rapid data relay to their providers, either patient-level or provider-level as peer-compared, can improve the patient experience of care. Reviewed kiosk-based or self-reported approaches combined with data relay were not effective. Further research should determine which approach (e.g. who conducts the in-person NRTF) will provide better, more efficient improvements and under which circumstances.</p>","PeriodicalId":13800,"journal":{"name":"International Journal for Quality in Health Care","volume":"36 2","pages":""},"PeriodicalIF":2.7,"publicationDate":"2024-06-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141440396","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"医学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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