Information Technology and Management最新文献_第3页

Promoting or hindering? Understanding the effects of multicommunicating on customer engagement into e-commerce livestreaming 促进还是阻碍？了解多重传播对客户参与电子商务直播的影响

Information Technology and Management Pub Date : 2024-03-23 DOI: 10.1007/s10799-024-00418-1

Chenglin Liu, Kai Sun, Luchuan Liu

{"title":"Promoting or hindering? Understanding the effects of multicommunicating on customer engagement into e-commerce livestreaming","authors":"Chenglin Liu, Kai Sun, Luchuan Liu","doi":"10.1007/s10799-024-00418-1","DOIUrl":"https://doi.org/10.1007/s10799-024-00418-1","url":null,"abstract":"E-commerce livestreaming innovatively transforms interactions between sellers and consumers. Customers can participate into multiple conversations by watching live video and exchanging danmaku messages simultaneously, which is known as the multicommunicating phenomenon. Although previous studies found the negative effect of multicommunicating on customer engagement behavior, in practice many platforms have created the multicommunicating context by allowing customers to communicate with different people at the same time. The inconsistency between theory and practice needs more evidence to verify the complicated effects of multicommunicating. To answer the question, we collected 476 questionnaires as data and applied structural equation model method to test the hypothesis. The research findings revealed that multicommunicating can positively impact customer engagement through social presence and negatively impact customer engagement through information overload; communicating consistency as communicating feature and online interaction propensity as customer feature can moderate the impacts of multicommunicating. These findings contribute to multicommunicating theory, which only focus on the negative effect of multicommunicating but ignore the positive effect, and can offer some practical suggestions to platforms and anchors.","PeriodicalId":13616,"journal":{"name":"Information Technology and Management","volume":"26 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-03-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140202868","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The impact of open innovation on innovation performance: the chain mediating effect of knowledge field activity and knowledge transfer 开放式创新对创新绩效的影响：知识领域活动和知识转移的连锁中介效应

Information Technology and Management Pub Date : 2024-03-14 DOI: 10.1007/s10799-024-00420-7

Shuang Wang, Shukuan Zhao, Xueyuan Fan, Bochen Zhang, Dong Shao

{"title":"The impact of open innovation on innovation performance: the chain mediating effect of knowledge field activity and knowledge transfer","authors":"Shuang Wang, Shukuan Zhao, Xueyuan Fan, Bochen Zhang, Dong Shao","doi":"10.1007/s10799-024-00420-7","DOIUrl":"https://doi.org/10.1007/s10799-024-00420-7","url":null,"abstract":"In the era of innovation, the application of open innovation is gradually becoming the main source of innovation. This paper investigates how degrees of variation in the depth and breadth of open innovation affect firms’ innovation performance, in addition to the mechanism of the activity in the knowledge field and the chain mediating role of knowledge transfer in this process. This paper collects data from 283 Chinese firms using a questionnaire survey commissioned by Chinese industry associations, heads of relevant listed companies, and the Questionnaire Star platform, and develops a chain mediation model to test the hypotheses. The analysis results demonstrate that both the breadth and depth of open innovation have a significant positive impact on firms’ innovation performance. Additionally, knowledge field activity and knowledge transfer assume the role of chain mediators in this process. This paper investigates the different effects of the depth and breadth of open innovation on innovation performance, further analyzing the mechanism of the effect on innovation performance under the influence of chain mediation of knowledge field activity and knowledge transfer, providing valuable insights for both innovation management research and practice.","PeriodicalId":13616,"journal":{"name":"Information Technology and Management","volume":"21 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-03-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140152820","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

A Strategic model for service-oriented enterprises based on online reviews: the research of budget hotel chains in China 基于在线评论的服务型企业战略模型：中国经济型连锁酒店研究

Information Technology and Management Pub Date : 2024-03-12 DOI: 10.1007/s10799-024-00417-2

Xue Liu, Ning Zhang, Xiaoling Hao

{"title":"A Strategic model for service-oriented enterprises based on online reviews: the research of budget hotel chains in China","authors":"Xue Liu, Ning Zhang, Xiaoling Hao","doi":"10.1007/s10799-024-00417-2","DOIUrl":"https://doi.org/10.1007/s10799-024-00417-2","url":null,"abstract":"In a complex competitive market environment, service enterprises should focus on the dynamics of consumer needs, integrate resources, and adjust their strategies to adapt to market changes. SWOT analysis is a tool that supports strategic planning and decision-making, it relies on the insight and analysis of managers. Therefore, it suffers from subjectivity and a lack of reliable inputs from the customers’ perspective. In addition, Strengths, weaknesses, opportunities and threats (SWOT) analysis cannot track the factors affecting enterprise development in real time and quantitatively determine the degree of influence of these factors. Therefore, managers are unable to make timely strategic adjustments. Online reviews that reflect consumer needs provide a new basis for dynamically formulating strategies to compensate for the shortcomings of traditional SWOT model. Therefore, this study proposes a SWOT model based on online reviews, which takes feature extraction, revised importance-performance analysis (IPA), and SWOT analysis as the framework. Through text mining and sentiment analysis methods, we construct satisfaction and importance indicators, and determine the priority of feature improvement based on opportunity algorithms, the framework can also perform dynamic SWOT analysis. The case studies of the 7Days Inn and Home Inn show that the analysis model can integrate consumer opinions, conduct a fine-grained quantitative analysis of features, and provide a basis for dynamic adjustments to corporate strategies based on horizontal and vertical comparisons between enterprises. The model is realistic and operational.","PeriodicalId":13616,"journal":{"name":"Information Technology and Management","volume":"44 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-03-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140124664","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Economic role of online review filtering systems in the electronic marketplaces 在线评论过滤系统在电子市场中的经济作用

Information Technology and Management Pub Date : 2024-03-11 DOI: 10.1007/s10799-024-00416-3

Huanhuan Cao, Dan Wu, Yijing Gu

{"title":"Economic role of online review filtering systems in the electronic marketplaces","authors":"Huanhuan Cao, Dan Wu, Yijing Gu","doi":"10.1007/s10799-024-00416-3","DOIUrl":"https://doi.org/10.1007/s10799-024-00416-3","url":null,"abstract":"The monetary effects of online reviews motivate firms to manipulate such reviews, and electronic marketplaces then adopt online review filtering systems to combat manipulation. We develop an analytical model to explore the role of a filtering system for a monopoly firm, electronic marketplaces and consumer surplus in the monopoly context and then extend it to the symmetrical competition context to explore whether competition changes the role of the filtering system. The results show that the existence of such a filtering system strengthens the possibility of manipulation by the monopoly firm when the intelligence of the filtering system is relatively low. However, in the competitive context, whether the existence of such a filtering system strengthens the possibility of manipulation by both firms relates to the difference between the total consumer base with manipulation under no filtering system and that under the filtering system. We also find that in the monopoly context, the electronic marketplace will adopt the filtering system only when the intelligence of the filtering system is relatively low and the unit misfit cost is moderate. However, in the competitive context, the intelligence of the filtering system is irrelevant to whether the electronic marketplace adopts the filtering system. Finally, the adoption of the filtering system always benefits consumers in both the monopoly and competing contexts.","PeriodicalId":13616,"journal":{"name":"Information Technology and Management","volume":"39 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-03-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140097434","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

How does competition enable social comparison? A comparison of behavior in competitive internet-based games 竞争如何促成社会比较？互联网竞技游戏中的行为比较

Information Technology and Management Pub Date : 2024-03-09 DOI: 10.1007/s10799-024-00419-0

Yi-Hsuan Lee, Wen-Ying Chang, ShangRu Li

引用次数: 0

Will you buy my books? Investigating influential factors for the sales of user-generated e-books on a social commerce platform 你会买我的书吗?在社交电商平台上调查影响用户原创电子书销售的因素

Information Technology and Management Pub Date : 2023-11-21 DOI: 10.1007/s10799-023-00415-w

Xi Wang, Jian Tang, Qilan Li, Weiyu Guo, Ning Zhang

{"title":"Will you buy my books? Investigating influential factors for the sales of user-generated e-books on a social commerce platform","authors":"Xi Wang, Jian Tang, Qilan Li, Weiyu Guo, Ning Zhang","doi":"10.1007/s10799-023-00415-w","DOIUrl":"https://doi.org/10.1007/s10799-023-00415-w","url":null,"abstract":"In contrast to traditional e-commerce platforms, social commerce platforms offer users opportunities to communicate and profit, instead of merely rating and purchasing products. This study examines a sample of 1859 user-generated (UG) e-books from a popular Chinese social commerce website to identify the factors that impact consumers to purchase UG products. The network analysis results reveal that UG products on social commerce platforms exhibit varying sales patterns and form three distinct communities, comprising 1393, 291, and 175 e-books respectively. By employing the Elaboration Likelihood Model (ELM), this study examines the impact of certain variables on UG product sales within three communities. These variables encompass central route factors such as product rating and rating numbers, peripheral route factors like follower adoption, and the elaboration likelihood encompassing ability (the proportion of experienced purchasers) and motivation (the proportion of purchased transactions, serving as an indicator of the gifted marketing strategies). The findings of this study have implications for the design and improvement of UG product marketing in social commerce platforms.","PeriodicalId":13616,"journal":{"name":"Information Technology and Management","volume":"30 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-11-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138528852","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Trading volume and open interest from options markets as measures of the effect of IT announcements 期权市场的交易量和未平仓合约是衡量IT公告影响的指标

Information Technology and Management Pub Date : 2023-10-25 DOI: 10.1007/s10799-023-00413-y

Dawei Zhang, Matthew Lyle, Barrie R. Nault

引用次数: 0

Impact of e-integration on ambidextrous innovation in supply chain: the mediation and suppression effect of supply chain strategy implementation 电子集成对供应链双向创新的影响:供应链战略实施的中介与抑制效应

Information Technology and Management Pub Date : 2023-10-24 DOI: 10.1007/s10799-023-00412-z

Jun Zhao, Xiao-yan Liu, Shi-rong Xu

引用次数: 0

How does social media influence car sales: the effects of firm-, user-, and professional-generated content 社交媒体如何影响汽车销售:公司、用户和专业人士生成的内容的影响

Information Technology and Management Pub Date : 2023-10-18 DOI: 10.1007/s10799-023-00414-x

Xiayu Chen, Yue Wang, Shaobo Wei

引用次数: 0

Analysis of the relationship between technological diversification and enterprise value using patent data 利用专利数据分析技术多元化与企业价值的关系

Information Technology and Management Pub Date : 2023-10-11 DOI: 10.1007/s10799-023-00411-0

Yusuke Matsumoto, Aiko Suge, Hiroshi Takahashi

引用次数: 0