Hospital medicine最新文献_第9页

Work-home Balance: a Management Perspective 工作与家庭的平衡:一个管理的视角

Hospital medicine Pub Date : 2012-09-01 DOI: 10.1386/HOSP.2.3.273_1

K. Farrell

{"title":"Work-home Balance: a Management Perspective","authors":"K. Farrell","doi":"10.1386/HOSP.2.3.273_1","DOIUrl":"https://doi.org/10.1386/HOSP.2.3.273_1","url":null,"abstract":"Work-home balance issues have become a very important challenge for both management and employees in the 21 st century. The purpose of this paper is to examine work-home balance practices from a management perspective in the Irish hotel industry. There is a dearth of research in relation to work-home balance practices in the hotel sector. The study included a sample of all hotels including Northern Ireland. It found that the needs of the organisation are paramount with profitability considerations being the main driver of work-home practices and benefits. While the majority of managers agree that people work best when they can balance their work and home life there is evidently a gap between the theory and practice. Work-home balance is now a critical issue for the hospitality industry and it is imperative it comes to terms with the long working hours culture and related issues which impact negatively on work-home balance. The interdependent relationship between home and work needs urgent attention as this not only impacts on the quality of working life but on the individual and on the greater good of society. Management would do well by broadening their perspective, not just considering the needs of the organisation but also the employee’s home life. Doing the latter will redound to the benefit of the organisation as happy employees result in greater productivity as shown by the literature. This study has also highlighted that trade unions can also be more proactive in relation to work-life balance practices. So far they have adopted a laissez-faire approach and they could provide leadership to both managers and employees on such a critical issue for both personal well-being and the well-being of the organisation and society.","PeriodicalId":13033,"journal":{"name":"Hospital medicine","volume":"11 1","pages":"273-291"},"PeriodicalIF":0.0,"publicationDate":"2012-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"75915029","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 6

'The tourism labour conundrum' extended: historical perspectives on hospitality workers. “旅游业劳工难题”延伸:对酒店工人的历史观点。

Hospital medicine Pub Date : 2012-08-08 DOI: 10.1386/HOSP.2.1.49_1

J. Walton

引用次数: 24

Clashing worldviews: sources of disappointment in rural hospitality and tourism development. 世界观冲突:乡村酒店和旅游业发展令人失望的根源。

Hospital medicine Pub Date : 2012-08-08 DOI: 10.1386/HOSP.2.1.25_1

L. Chalip, C. Costa

引用次数: 10

Hospitality in Aviation: a genealogical study 航空待客之道:家谱研究

Hospital medicine Pub Date : 2012-08-08 DOI: 10.1386/HOSP.2.1.77_1

J. Nilsson

{"title":"Hospitality in Aviation: a genealogical study","authors":"J. Nilsson","doi":"10.1386/HOSP.2.1.77_1","DOIUrl":"https://doi.org/10.1386/HOSP.2.1.77_1","url":null,"abstract":"The aviation business has gone through a process of radical restructuring during the latest decades. De-regulation and fierce competition from low-cost carriers have put traditional flag carriers under pressure, resulting in falling fares. In this cost cutting process, service quality aboard has in many cases fallen at the same time as the glamorous image of aviation partly remains. This process has resulted in a number of contradictions. The purpose of this article is to make a genealogical investigation of hospitality in aviation, in order to explain how the performance and image of hospitality have developed over time and thereby shed some light over contemporary developments. It is argued that the service culture of passenger aviation has two historical roots; both of which developed in distinct social and institutional settings. Traditional scheduled aviation developed out of first class rail service and marine traditions coming from the passengers steam liners of the early 20th century. Low-cost aviation on the other hand developed out of the charter industry, which in turns goes back to tour operators using buses and coaches. These two traditions have shaped different sets of expectations and relations to service aboard an aircraft. This historic perspective builds on a combination of social, geographic, economic, institutional and technological factors influencing the development of hospitality in aviation. (Less)","PeriodicalId":13033,"journal":{"name":"Hospital medicine","volume":"11 1","pages":"77-98"},"PeriodicalIF":0.0,"publicationDate":"2012-08-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"88685036","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 5

Hard labour at 35,000 feet: a reconsideration of emotional demands in airline service work. 35000英尺高空的艰苦劳动:重新考虑航空服务工作中的情感需求。

Hospital medicine Pub Date : 2012-08-01 DOI: 10.1386/HOSP.2.1.99_7

Conor Sheehan

{"title":"Hard labour at 35,000 feet: a reconsideration of emotional demands in airline service work.","authors":"Conor Sheehan","doi":"10.1386/HOSP.2.1.99_7","DOIUrl":"https://doi.org/10.1386/HOSP.2.1.99_7","url":null,"abstract":"This study offers a contemporary perspective on the factors affecting the emotional self-management of airline service agents within an increasingly challenging work environment. The methodological approach combined a review of the contemporary literature on ‘emotion' work with exploratory primary research involving longitudinal focus groups and ‘life history' interviews (Ladkin 2004) with purposively selected respondents. \u0000The findings suggested that intensifying job demands and deteriorating working conditions continue to increase the alienating psychological costs of performing emotional labour for air cabin crew. These costs appear greater where ‘emotional reciprocity' is absent and emotional dissonance is evident. Some crew, however, continue to make emotional effort autonomously and spontaneously, and these incidences appear linked to personality trait characteristics and positive service orientation. \u0000This work offers a rounded contextualization of respondents' life experiences with their emotional self-management challenges at work. Future research could further explore the ‘reciprocity dynamic' as an enabler of service agents' emotional self-management. Keywords cabin crew emotion effort emotional labour emotional self-management emotional reciprocity occupational health","PeriodicalId":13033,"journal":{"name":"Hospital medicine","volume":"41 1","pages":"99-116"},"PeriodicalIF":0.0,"publicationDate":"2012-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"85624155","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 11

Couchsurfing and network hospitality: 'it's not just about the furniture'. 沙发客和网络酒店:“这不仅仅是家具的问题”。

Hospital medicine Pub Date : 2012-02-16 DOI: 10.1386/HOSP.1.3.215_2

J. Molz

引用次数: 103

Hospitality, secrecy and gossip in Morocco: hosting CouchSurfers against great odds. 摩洛哥的热情好客、保密和八卦:克服重重困难接待couchsurfer。

Hospital medicine Pub Date : 2012-02-16 DOI: 10.1386/HOSP.1.3.299_1

S. Buchberger

引用次数: 22

Technologies of hospitality: how planned encounters develop between strangers. 待客技术:陌生人之间的计划相遇是如何发展的。

Hospital medicine Pub Date : 2012-02-16 DOI: 10.1386/HOSP.1.3.245_1

Paula Bialski

{"title":"Technologies of hospitality: how planned encounters develop between strangers.","authors":"Paula Bialski","doi":"10.1386/HOSP.1.3.245_1","DOIUrl":"https://doi.org/10.1386/HOSP.1.3.245_1","url":null,"abstract":"New technologies in use today like Couc Surfing.com are allowing people to create planned encounters, en masse, between other strangers. These ‘technologies of hospitality’ are producing new rules of engagement, and new relationships that blur the boundaries between friend, acquaintance, stranger and enemy – boundaries that are yet to be defined. This article will show that while mobility inevitably causes strangers to collide and interact, certain technologies of hospitality in use today create conditions for strangers to meet one another and engage in acts of hospitality – moments of intimacy, closeness or mutual understanding. This article outlines the process by which two strangers become close using one such technology: CouchSurfing.org. While such encounters foster trust, mutual learning and ‘personal growth’, closeness is not always altruistic and technologies of hospitality also allow people involved to exert their status and power during interaction, creating moments of tension, awkwardness or distrust. Using multi-method ethnography, this article provides an in-depth account of these technologies of hospitality, focusing on the relationships being created as well as the problems that arise for the way in which we define friendship and closeness today. 1. 2. 3. 4. 5. 6. 7.","PeriodicalId":13033,"journal":{"name":"Hospital medicine","volume":"33 1","pages":"245-260"},"PeriodicalIF":0.0,"publicationDate":"2012-02-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"78605822","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 59

Hospitality is society. 好客就是社会。

Hospital medicine Pub Date : 2012-01-10 DOI: 10.1386/HOSP.1.2.137_1

D. Bell

引用次数: 19

Commensality in French and German young adults: An ethnographic study 法国和德国年轻人的共性:一项民族志研究

Hospital medicine Pub Date : 2012-01-10 DOI: 10.1386/HOSP.1.2.153_1

Giada Danesi

引用次数: 22