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Exploring Social Media Use in University Crisis Communication: An Experiment to Measure Impact on Perceived Crisis Severity and Attitudes of Key Publics 探索社会媒体在大学危机沟通中的使用:一项测量对关键公众感知危机严重程度和态度影响的实验
Wiley-Blackwell: Journal of Contingencies & Crisis Management Pub Date : 2019-01-01 DOI: 10.1111/1468-5973.12242
Seoyeon Hong, Bokyung Kim
{"title":"Exploring Social Media Use in University Crisis Communication: An Experiment to Measure Impact on Perceived Crisis Severity and Attitudes of Key Publics","authors":"Seoyeon Hong, Bokyung Kim","doi":"10.1111/1468-5973.12242","DOIUrl":"https://doi.org/10.1111/1468-5973.12242","url":null,"abstract":"This study seeks to investigate the impact of an exposure to a university's social media on publics’ perceptions during a crisis. Data from this study showed that participants (N = 269) expressed more favourable evaluations towards the university and their perceived severity was mitigated after viewing its official statement on university's Facebook posts. The results of this empirical research offer a meaningful suggestion to crisis communication scholars and practitioners interested in assessing the impact of universities’ statements in social media by providing ways to understand the importance of the organizational usage of social media during a crisis, why that is important, and why practitioners should make effective social media communication tactics a priority during a crisis.","PeriodicalId":123066,"journal":{"name":"Wiley-Blackwell: Journal of Contingencies & Crisis Management","volume":"60 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125228899","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 14
Understanding Activated Network Resilience: A Comparative Analysis of Co‐Located and Co‐Cluster Disaster Response Networks 理解激活的网络弹性:共定位和共集群灾难响应网络的比较分析
Wiley-Blackwell: Journal of Contingencies & Crisis Management Pub Date : 2018-06-14 DOI: 10.1111/1468-5973.12224
Chih‐Hui Lai, Ying-Chia Hsu
{"title":"Understanding Activated Network Resilience: A Comparative Analysis of Co‐Located and Co‐Cluster Disaster Response Networks","authors":"Chih‐Hui Lai, Ying-Chia Hsu","doi":"10.1111/1468-5973.12224","DOIUrl":"https://doi.org/10.1111/1468-5973.12224","url":null,"abstract":"Building on the resilience literature, this study analyzes the response networks that were activated for four disasters during 2015–2016 (Cyclone Pam, the 2015 Nepal earthquake, Cyclone Winston, the 2016 Ecuador earthquake). The analysis shows that different interrelated resilient capacities are manifested in the activation of response networks. In particular, in exhibiting redundancy and robustness, disaster‐specific network structures are discerned. In both cyclones, response networks resemble a predefined cluster design, whereas in the earthquake disasters, networks are more fluid. Moreover, organizations' varied levels of prior response experiences help build the network's capacities of redundancy and resourcefulness. Implications are discussed in ways to advance contributions to research on resilience and disaster response networks.","PeriodicalId":123066,"journal":{"name":"Wiley-Blackwell: Journal of Contingencies & Crisis Management","volume":"9 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-06-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123200696","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 12
Willingness to Click: Risk Information Seeking During Imminent Threats 点击的意愿:在迫在眉睫的威胁中寻求风险信息
Wiley-Blackwell: Journal of Contingencies & Crisis Management Pub Date : 2018-06-01 DOI: 10.1111/1468-5973.12197
J. Sutton, Chelsea L. Woods, Sarah C. Vos
{"title":"Willingness to Click: Risk Information Seeking During Imminent Threats","authors":"J. Sutton, Chelsea L. Woods, Sarah C. Vos","doi":"10.1111/1468-5973.12197","DOIUrl":"https://doi.org/10.1111/1468-5973.12197","url":null,"abstract":"Short messaging systems have the potential to deliver targeted messages to individuals needing critical safety information. However, their limited content may provide insufficient life‐saving information. One solution is to include a hyperlink that allows message recipients access to a web page. Research has not examined whether at‐risk individuals are willing to use this strategy in time critical situations. Using constructs from the risk information seeking and processing model, this study investigates how individuals perceive and make decisions to click on hyperlinks during crisis events. Findings suggest that the nature and timing of the crisis, risk judgement, and risk perceptions strongly influence decisions to click in crises. Suggestions are offered on ways to facilitate information seeking on short messaging systems during crises.","PeriodicalId":123066,"journal":{"name":"Wiley-Blackwell: Journal of Contingencies & Crisis Management","volume":"60 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117932055","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 9
Using a Situational Q‐Sort to Assess Perceptions of a Food Recall Message as a Function of Delivery Via Social, Organizational or Traditional Media 使用情景Q排序来评估通过社会、组织或传统媒体传递的食品召回信息的感知
Wiley-Blackwell: Journal of Contingencies & Crisis Management Pub Date : 2013-12-01 DOI: 10.1111/1468-5973.12026
Karen Freberg, Kristin C. Saling, Laura A. Freberg
{"title":"Using a Situational Q‐Sort to Assess Perceptions of a Food Recall Message as a Function of Delivery Via Social, Organizational or Traditional Media","authors":"Karen Freberg, Kristin C. Saling, Laura A. Freberg","doi":"10.1111/1468-5973.12026","DOIUrl":"https://doi.org/10.1111/1468-5973.12026","url":null,"abstract":"Behavior in response to a crisis will result from a combination of individual and situational variables. In spite of the increased recognition of the importance of situational variables, a literature and methodological toolkit for the study of situational influences that is comparable with those available for individual variables has not yet emerged. However, the recently developed Riverside Situational Q‐sort provides a novel method for quantifying subjective impressions of any situation. This proof‐of‐concept demonstration asked participants to complete the RSQ in response to an imaginary food crisis situation communicated via one of three message sources (social media, organizational website and traditional media). Results illustrate the potential of this method to provide quantitative evaluations of subjective responses to crisis situations.","PeriodicalId":123066,"journal":{"name":"Wiley-Blackwell: Journal of Contingencies & Crisis Management","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129147082","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 7
The Common Operational Picture as Collective Sensemaking 作为集体意义生成的共同操作图
Wiley-Blackwell: Journal of Contingencies & Crisis Management Pub Date : 2013-12-01 DOI: 10.1111/1468-5973.12027
J. Wolbers, K. Boersma
{"title":"The Common Operational Picture as Collective Sensemaking","authors":"J. Wolbers, K. Boersma","doi":"10.1111/1468-5973.12027","DOIUrl":"https://doi.org/10.1111/1468-5973.12027","url":null,"abstract":"The common operational picture is used to overcome coordination and information management problems during emergency response. Increasingly, this approach is incorporated in more advanced information systems. This is rooted in an ‘information warehouse’ perspective, which implies information can be collected, sorted and exchanged in an accessible and univocal form. In practice, however, professionals interpret similar information differently. Therefore, we focus on how emergency responders develop collective sensemaking from information. We employ a ‘trading zone’ perspective, in which information is negotiated, to study information management in an ethnographic study of disaster exercises in the Netherlands. Our analysis shows how professionals attribute different meanings to information that distorts the coordination process. We end by stressing the importance of actionable knowledge and reflexivity.","PeriodicalId":123066,"journal":{"name":"Wiley-Blackwell: Journal of Contingencies & Crisis Management","volume":"18 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117105818","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 142
Using a Trust Inference Model for Flexible and Controlled Information Sharing During Crises 基于信任推理模型的危机下灵活可控信息共享
Wiley-Blackwell: Journal of Contingencies & Crisis Management Pub Date : 2010-11-14 DOI: 10.1111/j.1468-5973.2010.00621.x
D. Yao, James L. Garnett, Kaitlyn Muller
{"title":"Using a Trust Inference Model for Flexible and Controlled Information Sharing During Crises","authors":"D. Yao, James L. Garnett, Kaitlyn Muller","doi":"10.1111/j.1468-5973.2010.00621.x","DOIUrl":"https://doi.org/10.1111/j.1468-5973.2010.00621.x","url":null,"abstract":"This article is dedicated to Alan Jarman, a founding influence in the Journal of Contingencies and Crisis Management who died in Canberra 15 July 2010. Alan's quantitative, engineering background and his long standing commitment to improving crisis decision making prompted him to encourage our applying fuzzy logic to crisis information sharing. We are grateful for Alan's encouragement and advice. The fluid, urgent nature of crises requires flexible, responsive information sharing. Recent studies show, however, that in business catastrophes and other kinds of crises conventional access control mechanisms favor security over flexibility. Our work addresses these seemingly contradictory needs for security and flexibility and designs a trust inference model based on fuzzy logic, a model that can be used with pervasive computing technologies using sensors and mobile devices. Drawing upon research on trust, we design a trust inference model using attributes of affiliation, task performance, and urgency; apply the model to a known crisis; discuss implementation issues; and explore issues for further research. This article is dedicated to Alan Jarman, a founding influence in the Journal of Contingencies and Crisis Management who died in Canberra 15 July 2010. Alan's quantitative, engineering background and his long standing commitment to improving crisis decision making prompted him to encourage our applying fuzzy logic to crisis information sharing. We are grateful for Alan's encouragement and advice.","PeriodicalId":123066,"journal":{"name":"Wiley-Blackwell: Journal of Contingencies & Crisis Management","volume":"118 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-11-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131858123","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 6
Participatory Mapping for Raising Disaster Risk Awareness Among the Youth 参与式绘图提高青年的灾害风险意识
Wiley-Blackwell: Journal of Contingencies & Crisis Management Pub Date : 2010-08-04 DOI: 10.1111/j.1468-5973.2010.00614.x
J. Gaillard, Maria Lourdes Carmella Jade D. Pangilinan
{"title":"Participatory Mapping for Raising Disaster Risk Awareness Among the Youth","authors":"J. Gaillard, Maria Lourdes Carmella Jade D. Pangilinan","doi":"10.1111/j.1468-5973.2010.00614.x","DOIUrl":"https://doi.org/10.1111/j.1468-5973.2010.00614.x","url":null,"abstract":"This research note documents a recent experience conducted in the Philippines and that consisted in using participatory mapping to raise disaster risk awareness among the youth. Maps are cheap, easy to reproduce and help in materializing hazard, vulnerability and risk, and thus allow the youth to concretely appraise disaster risk in their immediate environment. This is particularly important among marginalized communities. The next step is hence to scale up the activity to the level of disaster risk reduction within schools and colleges.","PeriodicalId":123066,"journal":{"name":"Wiley-Blackwell: Journal of Contingencies & Crisis Management","volume":"289 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-08-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116173764","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 53
Organizational Risk as it Derives from What Managers Value: A Practice-Based Approach to Risk Assessment 组织风险源于管理者的价值:一种基于实践的风险评估方法
Wiley-Blackwell: Journal of Contingencies & Crisis Management Pub Date : 2010-08-04 DOI: 10.1111/j.1468-5973.2010.00611.x
Hervé Corvellec
{"title":"Organizational Risk as it Derives from What Managers Value: A Practice-Based Approach to Risk Assessment","authors":"Hervé Corvellec","doi":"10.1111/j.1468-5973.2010.00611.x","DOIUrl":"https://doi.org/10.1111/j.1468-5973.2010.00611.x","url":null,"abstract":"Two observations serve as starting points for this paper. First, conventional risk assessment techniques provide sophisticated ways to identify and estimate hazards, but eschew the fact that there is no risk unless something of value is considered to be at stake. Second, what managers consider as being of value follows from how they organize their managerial practice. Based on a case study of a Swedish public transportation administration, a claim is presented that organizational risk conceptions derive primarily, although not exclusively, from what managers consider being of value both in and for their organizational practice. In particular, it is suggested to begin the risk assessment process with a critical appraisal of what managers hold as being of value and why.","PeriodicalId":123066,"journal":{"name":"Wiley-Blackwell: Journal of Contingencies & Crisis Management","volume":"5 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-08-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116898047","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 39
The Need for Effective Network Interconnectivity Among Multiple Partners in a Disaster-Embattled Region: A Content Analysis of an Exploratory Focus Group Study 灾害灾区多个伙伴之间有效网络互联的需求:一项探索性焦点小组研究的内容分析
Wiley-Blackwell: Journal of Contingencies & Crisis Management Pub Date : 2010-08-04 DOI: 10.1111/j.1468-5973.2010.00612.x
Barry A. Cumbie, C. Sankar
{"title":"The Need for Effective Network Interconnectivity Among Multiple Partners in a Disaster-Embattled Region: A Content Analysis of an Exploratory Focus Group Study","authors":"Barry A. Cumbie, C. Sankar","doi":"10.1111/j.1468-5973.2010.00612.x","DOIUrl":"https://doi.org/10.1111/j.1468-5973.2010.00612.x","url":null,"abstract":"This study explores the application of Innovation Diffusion Theory (IDT) to the adoption of disaster-related preventative measures from a community perspective. A literature review showed that relative advantage, value and need compatibility, and network connectivity are important factors in the adoption decision. In order to prioritize among these factors, the researchers gathered information from response and recovery personnel. A content analysis of the transcripts revealed effective network interconnectivity as the most important factor. This research contributes by applying IDT and content analysis methods to disaster-related preventative measures for a community. Based on the research results, we recommend that communities collect geospatial infrastructure data and populate it in information systems so that the community might recover from disasters quickly.","PeriodicalId":123066,"journal":{"name":"Wiley-Blackwell: Journal of Contingencies & Crisis Management","volume":"20 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-08-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130645366","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 10
Safety Cultural Preconditions for Organizational Learning in High-Risk Organizations 高风险组织中组织学习的安全文化前提
Wiley-Blackwell: Journal of Contingencies & Crisis Management Pub Date : 2008-08-07 DOI: 10.1111/j.1468-5973.2008.00544.x
Tor-Olav Nævestad
{"title":"Safety Cultural Preconditions for Organizational Learning in High-Risk Organizations","authors":"Tor-Olav Nævestad","doi":"10.1111/j.1468-5973.2008.00544.x","DOIUrl":"https://doi.org/10.1111/j.1468-5973.2008.00544.x","url":null,"abstract":"The research on organizational accidents shows that both safety culture and complex technology make members of high-risk organizations blind to hazards and signals of danger. I discuss how these forms of ignorance can be reduced by means of cultural redundancy, which I understand as the organizational promotion of several co-existing frames of reference of equal standing. This approach is contrary to the main stream research on safety culture, which promotes the ideal of a unitary safety culture. Previous research shows that organizational learning occur trough comparison of perspectives and reflection upon practice. I argue that cultural redundancy is a precondition for processes of learning and culture change that may reduce ignorance to hazards and signals of danger in high-risk organizations. Such processes are, however, contingent on a climate of trust and openness in which co-existing safety cultures can meet and set forth processes of organizational learning.","PeriodicalId":123066,"journal":{"name":"Wiley-Blackwell: Journal of Contingencies & Crisis Management","volume":"90 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2008-08-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115574657","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 37
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