Bakti Setyadi, Sulaiman Helmi, Syed Ismail bin Syed Mohamad
{"title":"Customer Satisfaction Mediates the Influence of Service Quality on Customer Loyalty in Islamic Banks","authors":"Bakti Setyadi, Sulaiman Helmi, Syed Ismail bin Syed Mohamad","doi":"10.28918/ijibec.v7i1.6924","DOIUrl":"https://doi.org/10.28918/ijibec.v7i1.6924","url":null,"abstract":"Providing quality services is one strategy to achieve business success in the service sector, especially regarding customer satisfaction and loyalty. This study aims to understand the empirical model and analyze the impact of service quality on customer loyalty, mediated by customer satisfaction. To achieve this, an explanatory research design was used, and a sample of 150 customers from the Palembang branch of Islamic Banks was selected using a simple random sampling technique. A questionnaire was used as the research instrument, and its validity and reliability were tested using CFA analysis. A complex causality model was then used, which was pushed through the PLS-SEM technique. The results revealed that service quality has a significant direct effect on customer loyalty, with a substantial immediate impact on customer satisfaction. Additionally, customer satisfaction partially mediates the effects of service quality on customer loyalty. These findings have significant implications for businesses in the service sector, indicating that providing quality services is a critical strategy for achieving success, particularly in customer satisfaction and loyalty. Based on these results, it is suggested that businesses focus on improving the quality of their services by regularly monitoring and assessing the quality of services offered to customers and investing in employee training to enhance the quality of their services.","PeriodicalId":112408,"journal":{"name":"International Journal of Islamic Business and Economics (IJIBEC)","volume":"7 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127455229","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
S. Purnamasari, Purnama Rozak, Kurniaty, Ibrahim Dahiru Idriss
{"title":"PERCEPTION OF SASIRANGAN FABRIC ENTREPRENEURS IN SASIRANGAN VILLAGE, BANJARMASIN CITY ABOUT SHARIA-BASED BUSINESS CAPITAL LOANS","authors":"S. Purnamasari, Purnama Rozak, Kurniaty, Ibrahim Dahiru Idriss","doi":"10.28918/ijibec.v7i1.6922","DOIUrl":"https://doi.org/10.28918/ijibec.v7i1.6922","url":null,"abstract":"This study aims to describe the knowledge of Sasirangan cloth entrepreneurs in Sasirangan Village and their perceptions of sharia-based business capital loans. This type of research is a field research with the character of a case study, which is a research carried out by the author directly going to the research location to get the necessary data. This research is descriptive in nature, namely research that seeks to describe existing problems based on data from interviews with informants and analyzes these data. Data analysis used is data collection, data reduction, data display and drawing conclusions. Furthermore, the data that has been analyzed, explained and interpreted in the form of words to describe the facts in the field, the meaning or to answer research questions which are then taken from the essence. Based on the results of the study, it can be concluded that the knowledge of Sasirangan cloth entrepreneurs in Sasirangan Village towards sharia-based business capital loans is still divided into 3, namely: (1) fairly knowledgeable about providing sharia-based business capital loans, (2) not knowing about providing capital loans. sharia-based business, and (3) very little knowledge about the provision of sharia-based business capital loans The perceptions of Sasirangan cloth entrepreneurs in Sasirangan Village towards sharia-based business capital loans are also diverse, namely: informants who have a good view of providing sharia-based business capital loans because they are banking based on Islamic principles in their management and informants who view that Islamic and conventional banking according to they are the same, meaning they both flower in borrowing.","PeriodicalId":112408,"journal":{"name":"International Journal of Islamic Business and Economics (IJIBEC)","volume":"75 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123461076","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Nexus Between Foreign Direct Investment, Islamic Financial Performance and Economic Growth with Economic Freedom as Moderating Variable","authors":"Rukiah Lubis, Wanda Khairun Nasirin, Ananda Anugrah Nasution","doi":"10.28918/ijibec.v7i1.6920","DOIUrl":"https://doi.org/10.28918/ijibec.v7i1.6920","url":null,"abstract":"This study aims to analyze the relationship of the FDI in developing the Islamic economy through the performance of Islamic finance and the impact on economic freedom in IFSB member states. The study was analyzed with PLS-SEM using PLS 3.0. The findings show that FDI has no significant relationship with Islamic economic growth, and financial freedom does not modulate the relationship between FDI and Islamic economic development. Sharia economic development is hampered by economic freedom, so FDI is not a factor that can advance the Sharia economy. The research results implicate that Islamic countries should utilize FDI to overcome the limitations of sources of funds in developing the Islamic economy. On the other hand, Islamic countries are working with foreign investors to expand investment in Islamic economic-based sectors through more competitive halal investment schemes. The expansion of halal investment access for investors is expected to accelerate the inflow of foreign direct investment. Through this study, the government could establish an Islamic economic framework without relying on secular economic activities and highlight the resources that Islam allows to attract foreign investors to make halal investments to grow the economy of Islamic countries to a more advanced level.","PeriodicalId":112408,"journal":{"name":"International Journal of Islamic Business and Economics (IJIBEC)","volume":"56 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121251753","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Z. Zainuri, Agus Mahardiyanto, M. Saleh, Tyas Arthasari, Nazia Adeel
{"title":"Nexus of Finacial Inclusion and Human Development as an Important Role in Economic Growth: Evidence from ASEAN Countries","authors":"Z. Zainuri, Agus Mahardiyanto, M. Saleh, Tyas Arthasari, Nazia Adeel","doi":"10.28918/ijibec.v7i1.6921","DOIUrl":"https://doi.org/10.28918/ijibec.v7i1.6921","url":null,"abstract":"This study aims to analyze the interaction between the financial inclusion index and HDI, the financial inclusion index and HDI nexus with GDP. The financial stability problem in developing ASEAN countries is still motivated by the high level of banking NPLs. This study uses panel data with the Generalized Method of Moment as an analytical method. The selection of the vulnerable research year is motivated by the phenomenon. The result showed ATM and Human Development Index have a positive impact on GDP growth and also shows that financial inclusion and the human development index are important drivers of ASEAN-7 economic growth. Determining financial inclusion as a national strategy in several countries places the financial sector as a vital indicator of change. However, it should be remembered for the relevant authorities that the fact that ASEAN banks still have problems with NPLs is too high, so further attention is needed on the concept of prudence in the process of increasing the implementation of financial inclusion indicators so as not to become a boomerang for banking liquidity.","PeriodicalId":112408,"journal":{"name":"International Journal of Islamic Business and Economics (IJIBEC)","volume":"8 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131619616","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Prospects of halal tourism development in West Kalimantan Province, Indonesia","authors":"Ita Nurcholifah, B. ., Erna Listian, Fachrurazi .","doi":"10.28918/ijibec.v7i1.6845","DOIUrl":"https://doi.org/10.28918/ijibec.v7i1.6845","url":null,"abstract":"This study aims to reveal the prospects of halal tourism development to obtain opportunities in West Kalimantan. This study used a qualitative method with a phenomenological approach. The research data were collected through interview, observation, and documentation which were then analyzed using NVivo 12 Plus. The prospects of halal tourism in West Kalimantan Province were seen from the development of four aspects: destination, marketing, industry, and institution. The high prospects of promising halal tourism in West Kalimantan, must be the primary development focus. Some development direction aspects including destination, marketing, industry, and institution, should be studied and prioritized in the Regional Tourism Master Plan (known as RIPDA/Rencana Induk Kepariwisataan Daerah). Supports in the form of funding, facility, and certification are greatly required to immediately realize halal tourism in West Kalimantan. The appropriately managed halal tourism, in turn, can increase revenue for both region and community. NVivo 12 Plus analysis tool can show priority aspects should be focused by the local governments. The research methods and models can be used the further researchers in their future research on halal tourism.","PeriodicalId":112408,"journal":{"name":"International Journal of Islamic Business and Economics (IJIBEC)","volume":"46 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-05-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127483236","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Ratno Agriyanto, Ali Murtadho, Nasrul Fahmi Zaki Fuadi, M. Saifullah, Siti Mujibatun, Abdulhamid Ali Abukil
{"title":"Stagnation Of Islamic Banking In Indonesia: Factors And Solutions","authors":"Ratno Agriyanto, Ali Murtadho, Nasrul Fahmi Zaki Fuadi, M. Saifullah, Siti Mujibatun, Abdulhamid Ali Abukil","doi":"10.28918/ijibec.v7i1.6923","DOIUrl":"https://doi.org/10.28918/ijibec.v7i1.6923","url":null,"abstract":"The purpose of this study is to reveal the factors and solutions to the stagnation of Islamic banking. Data were gathered for this qualitative study through observation, interviews, and documentation studies. The study's findings demonstrate that the growth of Islamic banks has slowed, as evidenced by their low market share, declining financing deposit ratio, and declining return on assets. The expansion of the Islamic Banking staff network and offices has also slowed down. Islamic banking's initial reasons for stagnation include its subpar performance in carrying out social tasks, specifically the collecting and distribution of cash. The second requirement is the capacity to apply Sharia principles to every banking activity. The three Arabic term labels on the goods offered by Islamic Banking continue to cause confusion in the community. Fourth, judicial disputes unrelated to banking include entities and people associated with Sharia designations, which have an effect on public confidence. This research provides input to Islamic banks to prioritize social functions, the collection and distribution of zakat, infaq, alms; apply sharia principles; Indonesianize arabic terms.","PeriodicalId":112408,"journal":{"name":"International Journal of Islamic Business and Economics (IJIBEC)","volume":"31 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-05-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115344788","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Characteristics of the Sharia Supervisory Board (SSB) And Investment Account Holders (IAH) To Islamic Social Responsibility Disclosure (ISRD) In Islamic Banks","authors":"Hirdinah Dewi Kenangsari, Falikhatun Falikhatun","doi":"10.28918/ijibec.v6i2.4509","DOIUrl":"https://doi.org/10.28918/ijibec.v6i2.4509","url":null,"abstract":"This study was conducted to examine the effect of education level on Sharia Supervisory Board (SSB), financial and non-financial SSB, and Investment Account Holders (IAH) on Islamic Social Responsibility Disclosure (ISRD) using the control variable of firm size. The object of the research is Islamic banks in the four countries with the highest percentage of poor people in the selected regional division of Asia and Europe, namely Indonesia (Southeast Asia), Bangladesh (South Asia), Jordan (West Asia), and Turkey (Southeast Europe) which publish annual reports in 2013-2019. The results showed that SSB education level and firm size had a positive effect on ISRD, while financial and non-financial fields had no effect on ISRD. Meanwhile, IAH has a negative effect on ISRD. Practically, this research can provide consideration and input for Islamic Bank regulators in evaluating existing regulations. Future research is expected to add proxies for SSB characteristics and other variables in testing the effect of Islamic bank ISRD quality","PeriodicalId":112408,"journal":{"name":"International Journal of Islamic Business and Economics (IJIBEC)","volume":"11 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-11-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115098229","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Build Loyalty with Islamic Relationship Marketing and Trust Through Satisfaction","authors":"Tamamudin, Saddam Husein, Anas Hidayat","doi":"10.28918/ijibec.v6i1.3938","DOIUrl":"https://doi.org/10.28918/ijibec.v6i1.3938","url":null,"abstract":"This study examines and explains how loyalty is built with Islamic relationship marketing and trust through customer satisfaction. The success of a company in getting satisfied customers will have an impact on customer loyalty. Although relationship marketing research is a popular topic, research on relationship marketing from an Islamic perspective is very limited. Relationship marketing from an Islamic perspective is interesting because it is very relevant to be practiced in today's business development. The quantitative approach used in this study, the data collection method through questionnaires with non-probability sampling techniques, the number of respondents was 76, the data analysis technique used in this study was Path Analysis. The results showed that there was a relationship between Islamic relationship marketing and trust which had a direct effect on customer satisfaction. Islamic relationship marketing and trust directly affect loyalty, and consumer satisfaction has a direct effect on loyalty. Consumer satisfaction can play a role as a mediating variable between Islamic relationship marketing and trust on loyalty.","PeriodicalId":112408,"journal":{"name":"International Journal of Islamic Business and Economics (IJIBEC)","volume":"06 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-06-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127193575","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Contribution of Local Wisdom as a Halal Tourism Attraction: Case Study of Pekalongan City Central Java Indonesia","authors":"A. Ghofur, K. Ismanto","doi":"10.28918/ijibec.v6i1.5199","DOIUrl":"https://doi.org/10.28918/ijibec.v6i1.5199","url":null,"abstract":"The purpose of this paper is to analyze the contribution of local wisdom as a halal tourism attraction. This research is carried out with a qualitative research framework. Primary research data is collected by qualitative research methods, namely through observation, interviews, and documentation. Secondary data is obtained through the assessment of articles, books, research reports, documents, and other sources that are valid and support the theme of the research. Observations are carried out in the region and tourist attractions, while interviews are conducted to the Tourism Office and the managers of tourist attractions, communities, and tourists. The collected data is analyzed descriptively and qualitatively. The results of this study show that Pekalongan City has the prospect of becoming a halal tourism destination because it has fulfilled the components of halal tourism (attractions, access, amenities, communication, environment, supporting facilities, and celebration). On the other hand, the attractions and attractions owned by Pekalongan City are interesting and diverse. Pekalongan City has distinctive and unique local wisdom and can be an object and attraction of regional tourism. In addition, it is also supported by community security and creativity activities that support local wisdom as a tourism attraction. Culture, Islamic traditions, and local wisdom in Pekalongan City have not been maximally packaged into tourist attractions. The implication of this study is that the packaging of local wisdom into a tourist attraction will contribute to the development of regional tourism. The abandonment of local wisdom as a regional tourism attraction will negate Indonesia which is rich in cultural diversity as a differentiator with other countries in the field of halal tourism.","PeriodicalId":112408,"journal":{"name":"International Journal of Islamic Business and Economics (IJIBEC)","volume":"27 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-06-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132067579","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Waqf Institution and Management Cash Waqf During The Ottoman Period","authors":"Iskandar","doi":"10.28918/ijibec.v6i1.4851","DOIUrl":"https://doi.org/10.28918/ijibec.v6i1.4851","url":null,"abstract":"This paper discussed the implementation and management of cash waqf during the Ottoman Empire. During the reign, waqf has become an instrument that is very successfully implemented in various sectors such as religion, education, social, and health. Waqf assets continued to increase and not only provided facilities for public but also assisted people who need capital to do business. Nazir as waqf institution (individual or institution waqf manager) have administered waqf with different schemes, such as providing loans in the form of qard hasan, mudharabah, bai’ul-inna, and bidaa. Management waqf institutionally was evaluated by the government in 1823, this evaluation led to the reformation of waqf institution and founded the new waqf institution which was known as Evkaf-I Hümayun Nezareti. This institution was the Ottoman sovereign wealth fund which functioned to manage all waqf assets. All waqf assets, as well as cash waqf, were managed by this institution with various schemes that are not much different from what has been done before. However, in this period the management of cash waqf was only carried out by this institution as the authority for managing waqf assets. The management of waqf assets under this institution lasted until the end of the Ottoman Turkish government. The establishment of cash waqf institutions in the Ottoman empire has shown an important step that has been taken to ensure the effectiveness of cash waqf development. Cash waqf management in the Ottoman empire has proof waqf as Islamic social finance in Islamic economic theory shown a significant contribution to society and the Ottoman government.","PeriodicalId":112408,"journal":{"name":"International Journal of Islamic Business and Economics (IJIBEC)","volume":"7 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-06-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129194871","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}