Arab Economic and Business Journal最新文献_第5页

Structural and market-related factors impacting profitability: A cross sectional study of listed companies 影响盈利能力的结构性和市场相关因素:上市公司的横断面研究

Arab Economic and Business Journal Pub Date : 2018-12-01 DOI: 10.1016/j.aebj.2018.09.001

Lena A. Seissian , Robert T. Gharios , Antoine B. Awad

引用次数: 17

Service quality and attitudinal loyalty: Consumers’ perception of two major telecommunication companies in Oman 服务品质与态度忠诚:阿曼消费者对两大电信公司的看法

Arab Economic and Business Journal Pub Date : 2018-12-01 DOI: 10.1016/j.aebj.2018.11.003

Rakesh Belwal , Mohannad Amireh

{"title":"Service quality and attitudinal loyalty: Consumers’ perception of two major telecommunication companies in Oman","authors":"Rakesh Belwal , Mohannad Amireh","doi":"10.1016/j.aebj.2018.11.003","DOIUrl":"10.1016/j.aebj.2018.11.003","url":null,"abstract":"<div><p>Intense competition and shifting loyalties in the Omani telecommunication sector are forcing companies to focus on service quality for increased customer satisfaction, customer loyalty, and organizational profitability. This study assesses the service quality for two major telecommunication companies – Omantel and Ooredoo – in the Sultanate of Oman using the SERVQUAL model and tests the effect of five SERVQUAL dimensions on the attitudinal loyalty of customers. The analysis of data using the partial least squared (PLS) based Structural Equation Modeling technique reveals a positive effect of reliability and assurance dimensions on attitudinal loyalty. However, the outcomes do not reflect any significant effect of tangibles, responsiveness, and empathy on attitudinal loyalty. The multi-group analysis does not reveal any significant difference between the Ooreedoo and Omantel customers pertaining to the effect of the SERVQUAL dimensions on attitudinal loyalty. Whilst the study reveals the significance of reliability and assurance dimensions in affecting attitudinal loyalty of telecom customers for the long-term profitability, it also indicates the possibility of tangibles, responsiveness, and empathy in affecting behavioral loyalty to prevent customers’ switching in the short-run. By positioning their service quality focus on reliability and assurance, telecom companies can secure a higher attitudinal loyalty and profitability in the long term.</p></div>","PeriodicalId":100115,"journal":{"name":"Arab Economic and Business Journal","volume":"13 2","pages":"Pages 197-208"},"PeriodicalIF":0.0,"publicationDate":"2018-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/j.aebj.2018.11.003","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81523170","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 33

Multi-specialization: The concept, motivations and impact on individuals 多专业化:概念、动机和对个人的影响

Arab Economic and Business Journal Pub Date : 2018-12-01 DOI: 10.1016/j.aebj.2018.09.002

Rui Miguel Dias Carvalho , Patricia Jardim da Palma

引用次数: 1

Islamic financial system and conventional banking: A comparison 伊斯兰金融体系与传统银行:比较

Arab Economic and Business Journal Pub Date : 2018-12-01 DOI: 10.1016/j.aebj.2018.09.003

Asma Salman , Huma Nawaz

引用次数: 79

The responsible behavior of tourist: The role of personnel factors and public power and effect on the choice of destination 旅游者的负责任行为:人员因素和公共权力对目的地选择的作用和影响

Arab Economic and Business Journal Pub Date : 2018-12-01 DOI: 10.1016/j.aebj.2018.09.004

Samar Zgolli , Imed Zaiem

引用次数: 20

Monetary condition index and its changing transmission on macro-economic variables 货币状况指数及其对宏观经济变量的变化传导

Arab Economic and Business Journal Pub Date : 2018-12-01 DOI: 10.1016/j.aebj.2018.10.001

Iqra Aslam Memon , Hummaira Jabeen

引用次数: 6

The effect of celebrity endorsement on consumer behavior: Case of the Lebanese jewelry industry 名人代言对消费者行为的影响:以黎巴嫩珠宝业为例

Arab Economic and Business Journal Pub Date : 2018-12-01 DOI: 10.1016/j.aebj.2018.11.002

Safi Hani , Azouri Marwan , Azouri Andre

引用次数: 50

Exploring Gender Effects in Intention to Islamic Mobile Banking Adoption: an empirical study 探讨伊斯兰手机银行采用意向的性别影响:一项实证研究

Arab Economic and Business Journal Pub Date : 2018-06-01 DOI: 10.1016/j.aebj.2018.01.002

Muhammad Jamal Haider , Gao Changchun , Tayyaba Akram , Syed Talib Hussain

引用次数: 28

The Role of Investment in Intellectual Capital in improving organizational performance considering knowledge management: The case study of wireless communication sector in Algeria 考虑知识管理的智力资本投资在提高组织绩效中的作用:阿尔及利亚无线通信部门的案例研究

Arab Economic and Business Journal Pub Date : 2018-06-01 DOI: 10.1016/j.aebj.2018.02.002

Houhou Mustapha , Lachachi Abdelheq

{"title":"The Role of Investment in Intellectual Capital in improving organizational performance considering knowledge management: The case study of wireless communication sector in Algeria","authors":"Houhou Mustapha , Lachachi Abdelheq","doi":"10.1016/j.aebj.2018.02.002","DOIUrl":"10.1016/j.aebj.2018.02.002","url":null,"abstract":"<div><p>This study aims to clarify the mediation role played by the knowledge management processes in improving the organizational performance through the investment in the intellectual capital. In order to achieve this goal, we have suggested a model for the companies of the telecommunications sector in Algeria (which includes three operators: Mobilis, Djezzy and Ooredoo) wich is based on investment in intellectual capital with a view to improve their organizational performance in the context of the knowledge management.</p><p>To reach this goal, we have used the structural equations modeling according to the PLS-PM approach as a way to solve the issues of this study. The analysis of results shows that the human capital and relational capital have a positive and significant effect on improving knowledge management processes, which contribute effectively in developing the organizational performance. In addition, we found a positive contribution of structural capital but it was limited. Therefore, the study recommended that these companies must be improving their level of investment in structural capital through the development of the systems of creation and sharing of knowledge, which is reflected positively on organizational performance.</p></div>","PeriodicalId":100115,"journal":{"name":"Arab Economic and Business Journal","volume":"13 1","pages":"Pages 73-91"},"PeriodicalIF":0.0,"publicationDate":"2018-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/j.aebj.2018.02.002","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"89660575","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 8

The Current Account of Saudi Economy through Intertemporal Model: Evidence from SVAR 跨期模型下的沙特经济经常账户:来自SVAR的证据

Arab Economic and Business Journal Pub Date : 2018-06-01 DOI: 10.1016/j.aebj.2017.05.001

Hassan Ghassan , Essam El-Jeefri

{"title":"The Current Account of Saudi Economy through Intertemporal Model: Evidence from SVAR","authors":"Hassan Ghassan , Essam El-Jeefri","doi":"10.1016/j.aebj.2017.05.001","DOIUrl":"10.1016/j.aebj.2017.05.001","url":null,"abstract":"<div><p>The paper aims to analyze the current account of the Saudi economy using an intertemporal modeling and tested by the structural VAR methodology. By deriving the long-run current account to GDP ratio, we analyze the impacts of global and local shocks on the current account. Considering that the Saudi economy is linked to international demand for oil products and domestic demand on consumer goods and technological products, the variances in the current account and output are inevitably influenced by international shocks. The findings indicate that the long-run impact of local shocks on the current account variance exceeds by 3.92 percent its impact on the output variance, reflecting the explanation power of local dynamic shock on the current account growth. Most of the previous papers suggest that the local impact dominates the international one (<span>Souki and Enders, 2008</span>), and few papers advocate that the global impact exceeds the domestic effect <span>Hoffmann (2013)</span>. The shocks analysis on the Saudi current account exhibits the relative dominance of the global markets shocks, but local and mainly supply shocks have significant impacts on the current account, referring to a dual local and global influence.</p></div>","PeriodicalId":100115,"journal":{"name":"Arab Economic and Business Journal","volume":"13 1","pages":"Pages 39-59"},"PeriodicalIF":0.0,"publicationDate":"2018-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/j.aebj.2017.05.001","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81334027","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 2