{"title":"A Tango of Two Dark Emotions: Mixed Reactions to Commercial Entities (Mis)fortunes","authors":"Jacob Hornik, Matti Rachamim, Ori Grossman","doi":"10.1007/s40547-023-00142-x","DOIUrl":"https://doi.org/10.1007/s40547-023-00142-x","url":null,"abstract":"","PeriodicalId":488285,"journal":{"name":"Customer Needs and Solutions","volume":"6 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-12-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138994219","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Strategic Formation of CEO Apologies: Emulating Post-Crisis Public Statements Through GPT-4","authors":"Jeong-Ah Park, Hye-Jin Kim","doi":"10.1007/s40547-023-00141-y","DOIUrl":"https://doi.org/10.1007/s40547-023-00141-y","url":null,"abstract":"","PeriodicalId":488285,"journal":{"name":"Customer Needs and Solutions","volume":"33 8","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-12-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138967273","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}