European journal of hospitality and tourism research最新文献

Emotional Intelligence and Hotel Employee Work Behaviour: Moderating Role of Age 情绪智力与酒店员工工作行为:年龄的调节作用

European journal of hospitality and tourism research Pub Date : 2023-02-15 DOI: 10.37745/ejhtr.2013/vol11n24972

C.O Onyeonoro, D. E Anyanwu, F. U. Ohwobevughe, F. N Onyeonoro

{"title":"Emotional Intelligence and Hotel Employee Work Behaviour: Moderating Role of Age","authors":"C.O Onyeonoro, D. E Anyanwu, F. U. Ohwobevughe, F. N Onyeonoro","doi":"10.37745/ejhtr.2013/vol11n24972","DOIUrl":"https://doi.org/10.37745/ejhtr.2013/vol11n24972","url":null,"abstract":"The study focused on the moderating role of age on the relationship between emotional intelligence and hotel employee work behaviour. To achieve the objective of the study, survey research design was adopted. Empathy and social skills were used to measure emotional intelligence which represent the independent variable while employee behaviour was used as the dependent variable. The researcher adopted primary data in getting the required information through the use of structured questionnaire. The population of the study is made up of 431 male and female hotel staff. The sample size of the study is 274 after adopting Taro Yamane formula. In analysis the data, moderated regression analysis was used. The findings revealed that empathy and social skills have significant influence on employee work behaviour. The findings also revealed that age moderates the relationship between emotional intelligence and employee work behaviour in hotels. Based on the findings, the study recommends that organization should institute a reward system where employees that exhibit outstanding empathy are recognized as this will engender group cohesion and understanding. Also, organizations should increase emotional intelligence and employee performance by increasing skill training to help in developing mental abilities of individual employees. The study also recommends that employees should be encouraged to develop their social skills which would lead to their greater acceptance among their colleagues and subordinates thereby enhancing the work process leading to success in the organization.","PeriodicalId":483166,"journal":{"name":"European journal of hospitality and tourism research","volume":"68 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-02-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135683709","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Economic Recession and Hotel Performance in Abia State, Nigeria 尼日利亚阿比亚州的经济衰退和酒店业绩

European journal of hospitality and tourism research Pub Date : 2023-02-15 DOI: 10.37745/ejhtr.2013/vol11n2121

C. O. Onyeonoro, V. C. Okpaleke, V.I Ononuju, F. N Onyeonoro

{"title":"Economic Recession and Hotel Performance in Abia State, Nigeria","authors":"C. O. Onyeonoro, V. C. Okpaleke, V.I Ononuju, F. N Onyeonoro","doi":"10.37745/ejhtr.2013/vol11n2121","DOIUrl":"https://doi.org/10.37745/ejhtr.2013/vol11n2121","url":null,"abstract":"Because of the economic crisis almost all businesses are navigating difficult times with severe consequences for employment and the whole economy. The initial economic downturn, has affected almost all sectors of the economy. The economic crisis leaded the companies cut off investments, wages, and reduced personnel. Nevertheless, the high rate of unemployment reduced workers’ income resulting to a further reduction of consumption. The whole situation simply feeds a recession cycle that cannot break without radical economic reform for the whole country and its economic activities. The main purpose of this paper is to empirically explore the influence of economic recession on hotel performance in Abia state, Nigeria. To achieve the objective of the study, survey research design was adopted. The researcher adopted primary data in getting the required information through the use of structured questionnaire. 210 management staff from 15 selected hotels in Abia State, Nigeria constitute the sample size of the study. Data collected were analyzed using multiple regression analysis. The findings revealed that economic recession (income rate, cost of production, and unemployment rate) has significant influence on customer patronage of hotels in the study area. The study recommends that government of Nigeria should work towards reducing the rising rate of inflation and other economic crisis to encourage businesses including hotel business in Nigeria. Also, Hotel industry in the midst of recession should cut down their cost of operation such as reducing unnecessary expenses that are not very important to the business. That would help in improving their performance","PeriodicalId":483166,"journal":{"name":"European journal of hospitality and tourism research","volume":"48 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-02-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135683710","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The Influence of Tourism Educational Qualification Levels On Perceived Contextual Job Performance Behavior in Tour Firms in Nairobi 奈洛比旅游业者教育学历水平对情境工作绩效行为的影响

European journal of hospitality and tourism research Pub Date : 2023-02-15 DOI: 10.37745/ejhtr.2013/vol11n22248

Jane M. Kathurima, Beatrice O Imbaya, Ondabu Kiage

{"title":"The Influence of Tourism Educational Qualification Levels On Perceived Contextual Job Performance Behavior in Tour Firms in Nairobi","authors":"Jane M. Kathurima, Beatrice O Imbaya, Ondabu Kiage","doi":"10.37745/ejhtr.2013/vol11n22248","DOIUrl":"https://doi.org/10.37745/ejhtr.2013/vol11n22248","url":null,"abstract":"The aim of this study was to establish the influence of the Tourism Educational Qualification levels (TEQL) on Contextual Job Performance Behavior (CJPB) among employees in tour firms in Nairobi, Kenya. Studies have confirmed that besides formal job requirements for core- competencies, other forms of behaviors are also critical for the competitiveness of the tourism industry. This is due to the globalization of businesses, technological innovation, and the ever-evolving needs of the 21st century tourist among others. However, few studies have given attention to the correlation between educational qualifications and contextual performance behavior. Data was quantitively gathered from one hundred and thirty-one (131) supervisors, who rated three (3) randomly selected employees from the following levels of qualification: a bachelor’s degree holder; a diploma holder; & a certificate holder, on their CJPB. Both descriptive and inferential data analysis was conducted to assess the extent to which TEQL influences CJPB. The research findings showed that TEQL explained 59.1% of the total variations in the CJPB (R²= 59.1%). The regression coefficient output showed that TEQLs positively and scientifically influenced CJPB (β=0.769, p=0.001). The implication of these findings confirms that transitioning from a lower level of tourism educational qualification to a higher level improves an employee’s contextual job performance behavior by 0.587 units. It is for this reason that investing in developing tourism professionals has benefits for both employers and employees. This study recommends that tourism educators embed contextual skills in tourism programs in order to produce graduates not only with core competencies and business acumen, but also with humanistic values to cope with emerging trends.","PeriodicalId":483166,"journal":{"name":"European journal of hospitality and tourism research","volume":"290 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-02-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135683711","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Emotional Intelligence Management and Hotel Staff Attitudes: Implication of Gender 情绪智力管理与酒店员工态度:性别的影响

European journal of hospitality and tourism research Pub Date : 2023-02-15 DOI: 10.37745/ejhtr.2013/vol11n27398

O.U Anunobi, D. E. Anyawu, R.U Aji, F. N. Onyeonoro

{"title":"Emotional Intelligence Management and Hotel Staff Attitudes: Implication of Gender","authors":"O.U Anunobi, D. E. Anyawu, R.U Aji, F. N. Onyeonoro","doi":"10.37745/ejhtr.2013/vol11n27398","DOIUrl":"https://doi.org/10.37745/ejhtr.2013/vol11n27398","url":null,"abstract":"The study focused on the moderating role of gender on the relationship between emotional intelligence and hotel employee work behaviour. To achieve the objective of the study, survey research design was adopted. Self-awareness and self-control were used to measure emotional intelligence which represents the independent variable while employee behaviour was used as the dependent variable. The researcher adopted primary data in getting the required information through the use of structured questionnaire. The population of the study is made up of 431 male and female hotel staff. The sample size of the study is 274 after adopting Taro Yamane formula. In analysis the data, moderated regression analysis was used. The findings revealed that self-awareness and self-control have significant influence on employee work behaviour. The findings also showed that gender moderates the relationship between emotional intelligence and employee work behaviour in hotels. Based on the findings, the study recommends that Management should look for an organizational wide approach of bringing the employees closer to each other like organizing get together activities, end of the year parties and other social events so that they can understand themselves better as this will go a long way in increasing their awareness of others and relate well with others. While recruiting, emphasis should not be placed on IQ alone; effort should also be made to ascertain the Emotional Intelligence level of these employees for industrial harmony.","PeriodicalId":483166,"journal":{"name":"European journal of hospitality and tourism research","volume":"180 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-02-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135683712","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0