Jurnal Wahana Bhakti Praja最新文献

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PERMASALAHAN PELAYANAN PUBLIK DAN PERAN OMBUDSMAN PERWAKILAN DALAM PENDAMPINGAN APARATUR SIPIL NEGARA 公共服务问题以及公务员在国内裁员中的作用

Jurnal Wahana Bhakti Praja Pub Date : 2023-10-30 DOI: 10.33701/jiwbp.v13i2.3178

Andi Setyo Pambudi

{"title":"PERMASALAHAN PELAYANAN PUBLIK DAN PERAN OMBUDSMAN PERWAKILAN DALAM PENDAMPINGAN APARATUR SIPIL NEGARA","authors":"Andi Setyo Pambudi","doi":"10.33701/jiwbp.v13i2.3178","DOIUrl":"https://doi.org/10.33701/jiwbp.v13i2.3178","url":null,"abstract":"Pelayanan publik dalam praktiknya selalu terkait dengan lembaga penyelenggara layanan dan juga masyarakat sebagai penerima layanan. Lembaga yang menyelenggarakan pelayanan publik didukung salah satunya oleh adanya Aparatur Sipil Negara (ASN). Ombudsman RI sebagai Lembaga pengawas pelayanan publik sebagaimana amanah regulasi di Indonesia melakukan pendampingan terhadap aparatur sebagai bentuk upaya pencegahan maladministrasi. Meskipun demikian, lembaga ini di daerah (perwakilan) lebih dikenal dalam hal penyelesaian laporan/aduan masyarakat dalam pelayanan publik. Sementara itu, perencanaan pembangunan pelayanan publik harus memperhatikan kedua aspek ini (penyelesaian dan pencegahan) secara lebih berimbang berbasis permasalahan yang ada, kelembagaan lembaga pengawas dan wewenangnya serta tingkat popularitasnya didaerah. Hasil analisis dapat menunjukkan beberapa isu penting yang perlu ditangani berbasis prioritas, urgensi, lokasi dan pendapat publik. Peran dan popularitas Ombudsman, baik di pusat maupun daerah dalam pendampingan aparatur sipil negara dalam menjalankan pelayanan publik dan permasalahannya menjadi menarik diulas lebih dalam. Banyak praktik cerdas, peran maupun permasalahannya di lapangan dapat dijadikan masukan bagi pembangunan pelayanan publik sebagai bagian dukungan pada prioritas nasional dalam Rencana Pembangunan Jangka Menengah Nasional. Metode yang digunakan dalam analisis ini adalah mixed method melalui literature review, analisis big data dan FGD. Hasil analisis menunjukkan bahwa pada beberapa daerah Ombudsman sudah melaksanakan perannya dalam pendampingan namun belum merata sehingga diperlukan dukungan anggaran, regulasi, sarana dan prasarana serta sumber daya manusia yang memadai.","PeriodicalId":475686,"journal":{"name":"Jurnal Wahana Bhakti Praja","volume":"61 2","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-10-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"136132957","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

TRANSFORMATION OF BUREAUCRATIC DIGITAL SERVICES THROUGH THE SALAMAN APPLICATION AT THE BANDUNG CITY POPULATION AND CIVIL REGISTRATION OFFICE 通过万隆市人口和民事登记办公室的salaman申请，实现官僚数字服务的转型

Jurnal Wahana Bhakti Praja Pub Date : 2023-10-30 DOI: 10.33701/jiwbp.v13i2.3714

Sukrisno Sukrisno Krisno

{"title":"TRANSFORMATION OF BUREAUCRATIC DIGITAL SERVICES THROUGH THE SALAMAN APPLICATION AT THE BANDUNG CITY POPULATION AND CIVIL REGISTRATION OFFICE","authors":"Sukrisno Sukrisno Krisno","doi":"10.33701/jiwbp.v13i2.3714","DOIUrl":"https://doi.org/10.33701/jiwbp.v13i2.3714","url":null,"abstract":"E-Government is a prominent focal point that aims to foster governmental innovation in the realm of public services. This was achieved through web browsers or easily downloadable smartphone applications, especially due to the Covid-19 pandemic. Within the Bandung City Population and Civil Registration Office, the implementation was a significant initiative in delivering services to the public. In addition, this was facilitated by the SALAMAN (SelesAi daLAm genggaMAN) Application, initially launched in December 2018. Meanwhile, the transition towards digital bureaucratic services in public administration was observed as a shift from traditional office-based administrative functions, embracing an improved paradigm by harnessing information technology. Therefore, this research aimed to evaluate the effectiveness and efficiency of digital transformation, as well as the benefits provided to the community. The method used was Qualitative descriptive, encompassing data collection techniques such as interviews, observations, and documentation. Furthermore, the transformation of digital bureaucratic services through the SALAMAN Application was conducted effectively and efficiently, providing benefits to the community and the Bandung City Population and Civil Registration Office. These benefits encompassed convenient and streamlined access to administrative services for the community, as well as enhanced effectiveness, efficiency, and productivity of service delivery.","PeriodicalId":475686,"journal":{"name":"Jurnal Wahana Bhakti Praja","volume":"23 3","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-10-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"136019169","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0