{"title":"Holistic Approach to Service Management: Four Dimensions","authors":"Abhinav Krishna Kaiser","doi":"10.1007/978-1-4842-6361-7_4","DOIUrl":"https://doi.org/10.1007/978-1-4842-6361-7_4","url":null,"abstract":"","PeriodicalId":352159,"journal":{"name":"Become ITIL® 4 Foundation Certified in 7 Days","volume":"9 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-09-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130373352","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Become ITIL® 4 Foundation Certified in 7 Days: Understand and Prepare for the ITIL Foundation Exam with Real-life Examples","authors":"Abhinav Krishna Kaiser","doi":"10.1007/978-1-4842-6361-7","DOIUrl":"https://doi.org/10.1007/978-1-4842-6361-7","url":null,"abstract":"","PeriodicalId":352159,"journal":{"name":"Become ITIL® 4 Foundation Certified in 7 Days","volume":"3 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121019639","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}