{"title":"Factors Influencing the Usage of Online Shopping in Albania","authors":"Alma Braimllari","doi":"10.33422/4th.icbmf.2021.11.11","DOIUrl":"https://doi.org/10.33422/4th.icbmf.2021.11.11","url":null,"abstract":"The increase in the use of the internet worldwide has shifted consumers’ attention to online shopping. The increased confidence in technology, ability to use information and communication technology and online payment methods are changing consumer buying behaviour away from traditional methods. Online shopping is showing encouraging progress among customers in Albania. An incentive for the increase in online shopping is the impact of the pandemic situation of COVID-19 that forced foreign and domestic retailers to offer their products online as well. The purpose of this research was to study the online shopping behaviour of individual customers in Albania. The objectives of this study were: to identify the benefits and challenges of online shopping, the products that are bought more often, and the most frequently used websites; and to determine the demographic and socio-economic factors that influence the usage on online shopping, the experience with online shopping, and the frequency of online shopping. Descriptive analysis and binary logistic regression analysis are used to analyse the collected data for 213 respondents. The results indicated that age, region, and income level significantly influence the usage of online shopping; age and income level significantly influence the experience with online shopping, and marital status and income level significantly influence the frequency of online shopping. The findings of this study provide insights for online shoppers, delivery companies, and online retailers for market segmentation and planning marketing strategies.","PeriodicalId":345753,"journal":{"name":"Proceedings of The 4th International Conference On Business, Management and Finance","volume":"17 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-11-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124515708","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Analysis of Labor Productivity in the Telecom sector during the COVID-19 crisis: Qualitative Study in a Public Company of the Telecom Sector in Algeria","authors":"Nedil Lamia","doi":"10.33422/4th.icbmf.2021.11.22","DOIUrl":"https://doi.org/10.33422/4th.icbmf.2021.11.22","url":null,"abstract":"The object of our research is to propose an improvement plan for the public company in the Telecom sector in Algeria, through a qualitative study of labor productivity. To do this, we started with observations in the field targeting the commercial telecommunications agencies, from which we started a qualitative study where we interviewed 30 agents who work as managers of the commercial telecommunications agencies selected in around 30 commercial agencies in the departement of Algiers in Algeria. Indeed, these surveys were carried out at different times during the COVID-19 health crisis in order to collect the information necessary for our research. The results obtained using the interview guide, showed us that the labor productivity at the level of these commercial agencies is better during COVID-19 from an economic, social, societal and environmental standpoint.","PeriodicalId":345753,"journal":{"name":"Proceedings of The 4th International Conference On Business, Management and Finance","volume":"21 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-11-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126468307","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}