{"title":"Chapter 32: The Invisible Consumer: Customer Retention, Big Data, and Customer Service","authors":"","doi":"10.1515/9781547400751-032","DOIUrl":"https://doi.org/10.1515/9781547400751-032","url":null,"abstract":"","PeriodicalId":315150,"journal":{"name":"That Doesn’t Work Anymore","volume":"2010 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-12-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125604757","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}