{"title":"Dimensions of internal communication and implications for employee engagement","authors":"M. Welch","doi":"10.4324/9780429244698-5","DOIUrl":"https://doi.org/10.4324/9780429244698-5","url":null,"abstract":"Internal communication underpins organisational effectiveness since it contributes to positive internal relationships by enabling communication between senior managers and employees. Paradoxically, internal communication can also pose a threat to organisational relationships, as poor communication can be counter-productive. Effective internal communication is crucial for successful organisations as it affects the ability of strategic managers to engage employees and achieve objectives. Internal communication happens constantly within organisations and includes a range of communication types from informal chat on the \"grapevine\" to managed communication. This chapter presents a framework for thinking about formal, managed internal communication. The framework offers strategic communication managers a fresh perspective from which to consider the importance of employee-centric internal communication. The chapter goes on to consider employee engagement and its internal communication implications.","PeriodicalId":225518,"journal":{"name":"Exploring Internal Communication","volume":"52 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-12-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129243115","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Getting the language and tone right","authors":"Ellen Hake","doi":"10.4324/9781315255620-26","DOIUrl":"https://doi.org/10.4324/9781315255620-26","url":null,"abstract":"","PeriodicalId":225518,"journal":{"name":"Exploring Internal Communication","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-03-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129653450","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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