{"title":"Online Clothing Shop: The Case Study of Perception from People in Bangkok","authors":"Dinesh Elango, Rawin Vongurai, Suthatip Vongthaveerath","doi":"10.2139/ssrn.3304992","DOIUrl":"https://doi.org/10.2139/ssrn.3304992","url":null,"abstract":"Nowadays, Internet has become one part of Thai social life. People are using the internet to access or search information on the website. They also use e-commerce to buy or sell the products and services over the Internet by using the web browser. Now, people no need to go out to purchase the products or services by themselves anymore. Even though, the clothes we wear in everyday that we have to try before purchasing also changing to purchase via internet as well, which the online shop just give the details or information about the product to the purchasers. Then, the purchasers can make the decision whether the products are suitable for them or not, and whether they would like to purchase or not. Thus, this research analyzes customer perceptions of e-service quality in online shopping, which focusing on people living in Bangkok and have been used online shopping for clothing in the last one year. There are 429 respondents who participated in on online survey, which applied non -probability convenience sampling and snowball sampling methods, along with Multiple Linear Regression Method. The hypotheses testing results showed e-service quality dimensions which included website design, responsiveness, trust and personalization have impact on both overall service quality and customer satisfaction, while reliability has no impact on overall service quality and customer satisfaction. Moreover, both overall service quality and customer satisfaction impact purchase intention of online shopping for clothes.","PeriodicalId":223364,"journal":{"name":"ERPN: Other Service Strategies (Sub-Topic)","volume":"37 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-02-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128162086","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"A Study of Training Needs of Ambulant Vendors within the University Belt Area, City of Manila (Philippines)","authors":"Christine Carpio Aldeguer","doi":"10.2139/ssrn.2413082","DOIUrl":"https://doi.org/10.2139/ssrn.2413082","url":null,"abstract":"This study focuses on the socio-demographic profile, training needs and learning patterns in the micro-business and unregulated portion of the City of Manila's University Belt Area, commonly referred to as the \"ambulant vendors.\" Its purpose is to contribute to answering key related questions concerning on-the-job skill acquisition in these poorly-understood but critical and fast-growing areas of society. A survey was conducted among the following respondents within the University Belt Area to determine their respective educational and training needs. 1) Ambulant vendors. Out of 790 population size in the U-belt Area, the sample size is 399. The proponents worked with a 97 percent level of certainty in determining the minimum sample size, to be calculated using the Slovin's Formula as follows:S = N --------- 1 Ne²Where: N = population size S = sample size e = margin of error (which is .0352 or 97 percent level of certainty)2) Store owners and/or employees; barangay officials. A total of 106 respondents located within the proximate areas of Far Eastern University, Manila was conducted and completely undertaken.","PeriodicalId":223364,"journal":{"name":"ERPN: Other Service Strategies (Sub-Topic)","volume":"33 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-03-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123740208","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}