ERPN: High-Tech (Sub-Topic)最新文献

{"title":"A Chatbot Application and Complaints Management System for the Bangko Sentral ng Pilipinas (BSP). R2A Project Retrospective and Lessons Learned","authors":"Simone di Castri, M. Grasser, Arend Kulenkampff","doi":"10.2139/ssrn.3596268","DOIUrl":"https://doi.org/10.2139/ssrn.3596268","url":null,"abstract":"The consumer complaints system at the Bangko Sentral ng Pilipinas (the Philippines Central Bank, hereafter BSP) was limited by outdated communication channels, an incomplete database of customer complaints, reliance on manual processing, few analytics tools, low visibility outside of the Metro Manila area, and little consideration for the customer experience. This was leaving BSP staff overburdened. BSP requested a solution from the RegTech for Regulators (R2A) to protect financial consumers’ interests, empower financial consumers, and facilitate the development and enforcement of a client-focused financial sector. \u0000 \u0000Working with R2A and Sinitic, the BSP rolled out a chatbot solution that allows Filipinos to file complaints through their mobile handsets via an app or via SMS, as well as as a processing utility to generates insights from all complaints that BSP receives. This enables BSP to i) Address queries and complaints through the chatbot. ii) Manage the structure and flow of automated conversations based on expertise and historical data. iii) Use data and insights gathered through the chatbot and other channels for oversight and policy development. \u0000 \u0000The solution reduce employee workload and response time by delegating routine tasks to the chatbot, saving human labor for more complex or nuanced tasks. Moreover, it amplifies the voice of consumers generating new insights about the customer journey and experience, and allows BSP supervisors to detect market misconduct. \u0000 \u0000By improving data quality and access and developing new tools for data visualization and analysis, the prototype will support BSP’s efforts to provide all Philippine financial consumers with effective access to a complaint system.","PeriodicalId":178010,"journal":{"name":"ERPN: High-Tech (Sub-Topic)","volume":"88 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-05-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129148808","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Choice Between IEO and ICO: Speed vs. Liquidity vs. Risk","authors":"A. Miglo","doi":"10.2139/ssrn.3561439","DOIUrl":"https://doi.org/10.2139/ssrn.3561439","url":null,"abstract":"This paper analyzes a financing problem for an innovative firm that is considering launching a web-based platform. The model developed in the paper is the first one that analyzes an entrepreneur’s choice between initial exchange offering (IEO) and initial coin offering (ICO). Compared to ICO, under IEO the firm is subject to screening by an exchange that reduces the risk of investment in tokens; also the firm receives access to a larger set of potential investors; finally tokens become listed on an exchange faster. The paper argues that IEO is a better option for the firm if: (1) the investment size is relatively large; (2) the extent of moral hazard problems faced by the firm is relatively large; (3) the degree of investors’ impatience is relatively small. Furthermore, a non-linear relationship between firm quality and its financing choice is found. Most of these predictions are new and have not been tested so far.","PeriodicalId":178010,"journal":{"name":"ERPN: High-Tech (Sub-Topic)","volume":"35 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-03-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115086171","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Are Entrepreneurs Penalized during Job Searches? It Depends on Who is Hiring","authors":"Waverly W. Ding, Hyeun Lee, Debra L. Shapiro, HBS Research Administration","doi":"10.2139/ssrn.3512270","DOIUrl":"https://doi.org/10.2139/ssrn.3512270","url":null,"abstract":"While extant research has shown entrepreneurial activities and their returns are unequally distributed among majority and minority groups, little is known about career trajectories after the entrepreneurial event and whether the bias against minority groups continues. For example, in technology-intensive labor market, entrepreneurial experiences are common, more so for male than for female. Because new ventures commonly fail, founders move on to look for jobs in the regular labor market; yet, we have only limited information about the continuation of bias against the minority groups (e.g. female entrepreneurs) in the labor market post-entrepreneurship. This paper utilizes a field experimental approach to answer the following questions. First, what effect does entrepreneurship experience have on an individual’s wage-labor market outcome? Second, does any entrepreneurship-experience effect on wage-labor market differ for men and women? Third, do these effects vary with types of employers? An audit study and a vignette-based experimental study have been conducted to answer these questions. In the audit field experiment conducted at an online job marketplace, we find that job applicants do not seem to be penalized by having entrepreneurship experience, and that there is no statistically significant difference between the genders in the effect of entrepreneurship experience on getting a hiring contact. However, from a vignette-based experimental study with recruited managers tasked with hiring a candidate from resumes provided to them by the researchers, the effect of entrepreneurship experience and gender on hiring attractiveness may be interpreted differently based on certain characteristics of the recruiters. Participating recruiters who are male, younger than age 45, located in urban and entrepreneurial hub areas, with weak entrepreneurship intentions and working at larger firms turn out to be the main force driving the entrepreneurship-experience penalty. In contrast, recruiters who are female, older than 45, with strong entrepreneurship intentions, located in non-urban areas and not near entrepreneurial hub areas, and working for smaller firms are indifferent to job candidate with or without entrepreneurship experience.","PeriodicalId":178010,"journal":{"name":"ERPN: High-Tech (Sub-Topic)","volume":"8 2 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126132826","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Click Here to Print a Maker Movement Supply Chain: How Invention and Entrepreneurship Will Disrupt Supply Chain Design","authors":"M. Waller, S. Fawcett","doi":"10.1111/JBL.12045","DOIUrl":"https://doi.org/10.1111/JBL.12045","url":null,"abstract":"Emerging technologies such as 3D printing promise to transform supply chain design and management. As these new technologies enable inventor to become entrepreneurs, new product introduction cycle times are being reduced and the variety of new products that are introduced through short channels of distribution is increasing. We show that these disruptive forces are growing and may have significant implications for practice, research, and teaching in supply chain management. We identify and elaborate important research questions, calling for theory-driven research to explain and predict how these phenomena will impact supply chain management.","PeriodicalId":178010,"journal":{"name":"ERPN: High-Tech (Sub-Topic)","volume":"17 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-06-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127149378","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Entrepreneur's Experience and Angels' Decision Process: A Longitudinal Analysis","authors":"Cécile Carpentier, Jean-Marc Suret","doi":"10.2139/ssrn.2253289","DOIUrl":"https://doi.org/10.2139/ssrn.2253289","url":null,"abstract":"To determine if and why entrepreneurs’ experience determines their propensity to be financed by angels, we conduct the first longitudinal analysis of the decision process of a business angel network. We code the rejection reasons recorded by the network in each file to estimate the preparedness and outcome of 636 applications. We score the entrepreneurs’ experience from their resumes. Non industry-experienced promoters have no chance of obtaining financing because of the weakness of their proposal, but are not rejected due to team weakness. We evidence several differences with the commonly accepted description of the selection process.","PeriodicalId":178010,"journal":{"name":"ERPN: High-Tech (Sub-Topic)","volume":"34 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-03-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128367020","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Micro and Small Enterprises in the National Capital Region: A Study of the Gurgaon Entrepreneurial Agglomeration (India)","authors":"Abhijit K. Mishra","doi":"10.2139/ssrn.1978647","DOIUrl":"https://doi.org/10.2139/ssrn.1978647","url":null,"abstract":"This study pertains to a primary data-based analysis of some vital variables regarding Micro and Small Enterprises (MSEs) in the Gurgaon Entrepreneurial Agglomeration, Haryana (India), which is a thriving industrial complex in the Delhi National Capital Region. The study finds that the size of hired workforce responds positively (and strongly) to the origin class and prior training of the entrepreneur as well as self/family based management and financing of the enterprise. The turnover of enterprises is explained well by the structured recruitment practices and training imparted to the hired employees as well as the innovative practices adopted by the enterprise. The findings also reveal that the entrepreneur’s favorable family background, his/her prior training in the business, training imparted to the hired employees, and adoption of innovative practices ward off the health problems of the enterprise.","PeriodicalId":178010,"journal":{"name":"ERPN: High-Tech (Sub-Topic)","volume":"89 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-01-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133105527","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Creating the Private Capital Market Infrastructure for Sustainable Innovation Economics","authors":"Laurie Thomas Vass","doi":"10.2139/ssrn.1277417","DOIUrl":"https://doi.org/10.2139/ssrn.1277417","url":null,"abstract":"Our interest in writing this article is to create a bridge between the scholarly and academic research on technological innovation and a private sector, for-profit business model that implements the ideas on innovation and entrepreneurship, primarily in metro regional economies. We begin by asking the question what happened to all the venture capital from profits made in the 1998 IT boom. We explore deficiencies in both the existing traditional economic explanation of innovation economics, and the related issue of a failed venture capital business model that dissipated the nation's supply of capital. We review the Canadian experiment in increasing liquidity in the private capital markets and establishing a junior stock exchange to trade private capital units. We conclude that self sustaining and self renewing innovation economic growth requires an entirely new private capital market infrastructure. The components of that infrastructure must be built in each major metro region. Relying on worn-out concepts of equilibrium economics, or worse, recycling old-style liberal policy options, will not provide a useful roadmap for building the new innovation economics infrastructure. At its very initial assumption, the old theory makes a deadly wrong assumption about the supply of capital. The supply of capital does not depend on a future unknown expected return, it depends on how much profit the capitalist has in her pocket ready to invest, that is left over from her last round of exits. What happens after the exit event depends on what's coming out of the Innovation Economic Pipeline.","PeriodicalId":178010,"journal":{"name":"ERPN: High-Tech (Sub-Topic)","volume":"367 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2008-10-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131844574","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Variable Qos from Shared Web Caches: User-Centered Design and Value-Sensitive Replacement","authors":"T. Kelly, S. Jamin, J.K. MacKie-Mason","doi":"10.2139/ssrn.975737","DOIUrl":"https://doi.org/10.2139/ssrn.975737","url":null,"abstract":"Due to differences in server capacity, external bandwidth, and client demand, some Web servers value cache hits more than others. Assuming that a shared cache knows the extent to which different servers value hits, it may employ a value-sensitive replacement policy in order to generate higher aggregate value for servers. We consider both the predictionand value aspects of this problem and introduce a novel value-sensitive LFU/LRU hybrid that biases the allocation of cache space toward documents whose origin servers value caching most highly. We compare our algorithm with others from the Web caching literature and discuss from an economic standpoint the problems associated with obtaining servers’ private valuation information.","PeriodicalId":178010,"journal":{"name":"ERPN: High-Tech (Sub-Topic)","volume":"18 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1999-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121384353","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}