PROD: Total Quality Management (Topic)最新文献

An Empirical Study on TQM Practices and Its Influence on Employee Satisfaction and Performance in Technical Institutions: Teachers’ Perspectives 技术院校TQM实践及其对员工满意度和绩效影响的实证研究:教师视角

PROD: Total Quality Management (Topic) Pub Date : 2018-09-30 DOI: 10.35609/jmmr.2018.3.3(10)

Ch. V. V. S. N. V. Prasad, R. Prabhudesai

{"title":"An Empirical Study on TQM Practices and Its Influence on Employee Satisfaction and Performance in Technical Institutions: Teachers’ Perspectives","authors":"Ch. V. V. S. N. V. Prasad, R. Prabhudesai","doi":"10.35609/jmmr.2018.3.3(10)","DOIUrl":"https://doi.org/10.35609/jmmr.2018.3.3(10)","url":null,"abstract":"Objective - Employee satisfaction and employee performance are critical to a service-oriented organization and its performance. Employees play a crucial role in the successful delivery of service and maintaining customer relationships in service oriented organizations. Satisfied employees in general perform better in service delivery as compared to unsatisfied employees. Employee satisfaction, in turn, results from total quality management initiatives such as top management support, employee training, employee participation, employee rewards, and team work that enable employees to provide better customer service. While the relationship of TQM practices and employee satisfaction has been tested in other service sectors, it has not been explored in the education sector. The objective of this paper is to investigate how TQM practices have an impact on employee satisfaction and employee performance within the context of technical institutions in India.\u0000\u0000Methodology/Technique - The data is collected from 250 teaching faculties of technical institutions in the southern states of India.\u0000\u0000Findings - The results of the study confirm that TQM practices are significantly positive predictors of employee satisfaction, which in turn contributes to better employee performance within the educational sector in India.\u0000\u0000Novelty - This study contributes to the development of literature by empirically testing the link between TQM practices and employee satisfaction and employee performance within the context of the education sector.\u0000\u0000Type of Paper: Empirical.\u0000\u0000Keywords: Total Quality Management; Employee Satisfaction; Employee Performance; Technical Institutions.\u0000\u0000JEL Classification: A20. A29.","PeriodicalId":123358,"journal":{"name":"PROD: Total Quality Management (Topic)","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-09-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125824190","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 3

The Effects of Cost Management Quality on the Effectiveness of Internal Control and Reliable Decision-Making 成本管理质量对内部控制有效性和决策可靠性的影响

PROD: Total Quality Management (Topic) Pub Date : 2018-08-22 DOI: 10.2139/ssrn.3266617

Kanthana Ditkaew

引用次数: 2

The Influence of Knowledge Management Uses on Total Quality Management Practices in Commercial Banks of Jordan 知识管理对约旦商业银行全面质量管理实践的影响

PROD: Total Quality Management (Topic) Pub Date : 2018-03-16 DOI: 10.5539/MAS.V12N11P1

Dr. Bader Yousef Obeidat, Lama Hashem, R. Masa’deh

引用次数: 3

The Role of Planning as a Fundamental Management Function for Achieving Effectiveness in Business Organizations 在商业组织中，计划作为实现有效性的基本管理功能的作用

PROD: Total Quality Management (Topic) Pub Date : 2017-08-20 DOI: 10.2139/ssrn.3022761

Katerina Kareska

{"title":"The Role of Planning as a Fundamental Management Function for Achieving Effectiveness in Business Organizations","authors":"Katerina Kareska","doi":"10.2139/ssrn.3022761","DOIUrl":"https://doi.org/10.2139/ssrn.3022761","url":null,"abstract":"The main aim of the paper is to investigate the process of planning as one of the fundamental management functions and tools in more details. Moreover, the paper makes an overview of all advantages of implementing the well planning system for achieving best companies’ results. Planning is a process of setting companies’ goals, making assumptions about the business environment in which those goals should be archived and making a choice about the actions, means and ways in order to achieve the goals. Actually, planning is a system activity that determines when, how and who will perform a separate work activity. In fact, planning is a process that managers apply to identify and choose appropriate goals and directions for action for the organization. On the other hand, the plan is a list of steps and procedures for using time and resources to achieve the specified goals. The fact that planning system has significant advantages for organizations indicate that each business organization should include planning at all levels of management, with the aim of making a quality strategy. Accordingly, there is: operational planning, tactical planning, strategic planning and contingent (multivariate) planning. It’s no matter what king of planning the company is trying to implement, it’s not an easy job. Hence, the effectiveness in making a good planning system as a step towards creating the best corporate strategy is essential for achieving the best business results. In fact, the planning system minimizes uncertainty, facilitates coordination, improves moral principles, increases effectiveness and efficiency, facilitates control.","PeriodicalId":123358,"journal":{"name":"PROD: Total Quality Management (Topic)","volume":"43 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-08-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114643378","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 2

Comparative Study on Quality Awards 质量奖的比较研究

PROD: Total Quality Management (Topic) Pub Date : 2013-03-30 DOI: 10.2139/SSRN.2242062

Fazlollah Agamohamadi Basmenj, R. Yusuff, N. Zulkifli, Yusof Ismail, S. Sorooshian

引用次数: 0

Learning About Product Quality: Automotive Recalls and Country Reputations 了解产品质量:汽车召回和国家声誉

PROD: Total Quality Management (Topic) Pub Date : 2012-11-01 DOI: 10.2139/ssrn.2187360

Andrew Greenland

引用次数: 1

Obstacles to TQM Implementation in SMMEs of North Karnataka Region: Empirical Findings 北卡纳塔克邦中小企业实施TQM的障碍:实证研究结果

PROD: Total Quality Management (Topic) Pub Date : 2012-03-08 DOI: 10.2139/ssrn.2018209

S. Mallur, N. Hiregouder, A. Sequeira, R. Jagadeesh

引用次数: 0

A Critical Analysis of Service Quality and Performance Through Malcolm Baldrige National Quality Healthcare Criteria: Benefits and Research Directions 基于马尔科姆·鲍德里奇国家质量医疗标准的服务质量与绩效分析:效益与研究方向

PROD: Total Quality Management (Topic) Pub Date : 2012-03-07 DOI: 10.2139/ssrn.2018089

S. D'souza, A. Sequeira

{"title":"A Critical Analysis of Service Quality and Performance Through Malcolm Baldrige National Quality Healthcare Criteria: Benefits and Research Directions","authors":"S. D'souza, A. Sequeira","doi":"10.2139/ssrn.2018089","DOIUrl":"https://doi.org/10.2139/ssrn.2018089","url":null,"abstract":"Quality is one of the important competitive strategies for survival of an organization in the globalized economy. Malcolm Baldrige National Quality Award (MBNQA) was established in 1987 to encourage organizations to deploy quality as a competitive strategy. The research review identifies that the MBNQA has taken a paradigm shift from quality to organizational excellence. This paper focuses on the changing role of quality in the MBNQA criteria from 1988 to 2009 in approximately 5-year intervals that is 1988, 1992, 1997, 2003 and 2009. In the recent years there is an increasing emphasis on corporate culture and globalization and therefore it is necessary for healthcare organizations to improve their organizational effectiveness, especially in the area of service quality. The concept of service quality in healthcare organizations is critically discussed in the context of changing environmental factors. An attempt is made in this paper to identify the scope of service quality research and it emphasizes the need for a holistic framework for measuring performance in healthcare organizations. This issue is significant because of concurrent view amongst various researchers in service management that there are both hard and soft issues reflecting, the lack of strategic thinking and goal clarity, necessitating a measurement system that focuses on application of a comprehensive measurement system in service organizations especially in healthcare. The paper concludes by highlighting the dearth in services marketing research regarding focus on service quality and performance through an integrated perspective.","PeriodicalId":123358,"journal":{"name":"PROD: Total Quality Management (Topic)","volume":"25 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-03-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114897445","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 3

Differences in Strategy, Quality Management Practices and Performance Reporting Systems between ISO Accredited and Non-Iso Accredited Companies ISO认证与非ISO认证公司在策略、品质管理实务及绩效报告系统上的差异

PROD: Total Quality Management (Topic) Pub Date : 1996-02-01 DOI: 10.2139/ssrn.36928

Y. T. Mak, S. Carr, Jane Needham

{"title":"Differences in Strategy, Quality Management Practices and Performance Reporting Systems between ISO Accredited and Non-Iso Accredited Companies","authors":"Y. T. Mak, S. Carr, Jane Needham","doi":"10.2139/ssrn.36928","DOIUrl":"https://doi.org/10.2139/ssrn.36928","url":null,"abstract":"In recent years, an increasing number of organisations are obtaining accreditation offered by the International Organisation for Standardisation (ISO). Although ISO accreditation may reflect an organisation's pursuit of a quality-focused business strategy and a commitment to quality management practices, ISO accreditation may merely be a response to external (customers') demands for quality certification. This study investigates whether ISO accredited companies differ from non-ISO accredited companies in business strategy and in their implementation of quality management practices. It also investigates differences between ISO accredited and non-ISO accredited companies in their reporting of quality in physical and financial terms and traditional performance measures. Based on a mail questionnaire sent to a sample of ISO and non-ISO accredited New Zealand manufacturing companies, the results showed a significant difference in the business strategy pursued by the two groups, with ISO accredited companies regarding quality as more important than cost efficiencies. However, there were no significant differences in the quality management practices of ISO accredited and non-ISO accredited companies, except in the areas of process improvement and quality measurement. There was also little evidence of differences in performance reporting systems between ISO accredited and non-ISO accredited companies.","PeriodicalId":123358,"journal":{"name":"PROD: Total Quality Management (Topic)","volume":"75 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1996-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125635655","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 93

The Review of Methods of Mathematical and Computer Modeling of Quality Management Systems in Economics 经济学中质量管理系统的数学和计算机建模方法综述

PROD: Total Quality Management (Topic) Pub Date : 1900-01-01 DOI: 10.2139/ssrn.2230015

E. Rumyantsev, O. Solomina

引用次数: 0