2.3 Performance Targets最新文献

筛选
英文 中文
The Interplay between Customized and Uniform Targets: Using Input-Output and Peer Information to Enhance Achievement of Uniform Targets 定制目标与统一目标的相互作用:利用输入输出和对等信息提高统一目标的实现
2.3 Performance Targets Pub Date : 2018-08-15 DOI: 10.2139/ssrn.3231839
J. Bouwens, P. Kroos, Jingwen Zhang
{"title":"The Interplay between Customized and Uniform Targets: Using Input-Output and Peer Information to Enhance Achievement of Uniform Targets","authors":"J. Bouwens, P. Kroos, Jingwen Zhang","doi":"10.2139/ssrn.3231839","DOIUrl":"https://doi.org/10.2139/ssrn.3231839","url":null,"abstract":"Many firms operate multiple units that produce and sell similar products and services using similar marketing and operating practices. Although local managers may be exposed to varying local conditions, firms typically attempt to control their operations to assure that their customers experience the same high level of quality at every location. Firms thus may set nonfinancial targets that are uniform across the firm, i.e., they may be set equal for all stores. But these targets may not be effort-inducing for managers who missed the prior-period uniform target, as they know that their next-period target will not be reduced. We argue that a firm can support the achievability of a uniform target by providing underperforming firm units with additional resources to facilitate performance improvements. Using unique data from a retail firm, we find that our focal firm provides higher labor budgets to store managers who underperform on uniform customer and employee satisfaction measures. However their budget extension is conditional on them performing better than their in these uniform measures. We also find evidence to suggest that a budget labor budgeextension enables managers to improve their nonfinancial performance in the next period.","PeriodicalId":108659,"journal":{"name":"2.3 Performance Targets","volume":"5 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-08-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129567628","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
0
×
引用
GB/T 7714-2015
复制
MLA
复制
APA
复制
导出至
BibTeX EndNote RefMan NoteFirst NoteExpress
×
提示
您的信息不完整,为了账户安全,请先补充。
现在去补充
×
提示
您因"违规操作"
具体请查看互助需知
我知道了
×
提示
确定
请完成安全验证×
相关产品
×
本文献相关产品
联系我们:info@booksci.cn Book学术提供免费学术资源搜索服务,方便国内外学者检索中英文文献。致力于提供最便捷和优质的服务体验。 Copyright © 2023 布克学术 All rights reserved.
京ICP备2023020795号-1
ghs 京公网安备 11010802042870号
Book学术文献互助
Book学术文献互助群
群 号:481959085
Book学术官方微信