Service Science最新文献_第8页

Linking Customization Capability with CRM Technology Adoption and Strategic Alignment 将定制能力与CRM技术采用和战略对齐联系起来

IF 2.3 4区管理学

Service Science Pub Date : 2021-12-14 DOI: 10.1287/serv.2021.0286

Hung-Tai Tsou

引用次数: 3

Optimal Pooling, Batching, and Pasteurizing of Donor Human Milk 供体母乳的最佳池化、分批和巴氏消毒

IF 2.3 4区管理学

Service Science Pub Date : 2021-12-13 DOI: 10.1287/serv.2021.0285

Ruichen Sun, L. Maillart, Silviya Valeva, Andrew J. Schaefer, Shaina Starks

{"title":"Optimal Pooling, Batching, and Pasteurizing of Donor Human Milk","authors":"Ruichen Sun, L. Maillart, Silviya Valeva, Andrew J. Schaefer, Shaina Starks","doi":"10.1287/serv.2021.0285","DOIUrl":"https://doi.org/10.1287/serv.2021.0285","url":null,"abstract":"Human breast milk provides nutritional and medicinal benefits that are important to infants, particularly those who are premature or ill. Donor human milk, collected, processed, and dispensed via milk banks, is the standard of care for infants in need whose mothers cannot provide an adequate supply of milk. In this paper, we focus on streamlining donor human milk processing at nonprofit milk banks. On days that milk is processed, milk banks thaw frozen deposits, pool together milk from multiple donors to meet nutritional specifications of predefined milk types, bottle and divide the pools into batches, and pasteurize the batches using equipment with various degrees of labor requirements. Limitations in staffing and equipment and the need to follow strict healthcare protocols require productive, expedient, and frugal pooling strategies. We formulate integer programs that optimize the batching-pasteurizing decisions and the integrated pooling-batching-pasteurizing decisions by minimizing labor and meeting target production goals. We further strengthen these formulations by establishing valid inequalities for the integrated model. Numerical results demonstrate a reduction in the optimality gap through the strengthened formulation versus the basic integer programming formulation. A case study at Mothers’ Milk Bank of North Texas demonstrates significant improvement in meeting milk type production targets and a modest reduction in labor compared with former practice. The model is in use at Mothers’ Milk Bank of North Texas and has effectively improved their production balance across different milk types.","PeriodicalId":46249,"journal":{"name":"Service Science","volume":null,"pages":null},"PeriodicalIF":2.3,"publicationDate":"2021-12-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"78278412","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Caring for an Aging Population in a Post-Pandemic World: Emerging Trends in the U.S. Older Adult Care Industry 在大流行后的世界中照顾老龄化人口:美国老年人护理行业的新趋势

IF 2.3 4区管理学

Service Science Pub Date : 2021-12-01 DOI: 10.1287/serv.2021.0280

Lu Kong,Kejia Hu,Matthew Walsman

引用次数: 0

Appreciation to Referees, 2021 感谢裁判，2021年

IF 2.3 4区管理学

Service Science Pub Date : 2021-12-01 DOI: 10.1287/serv.2021.0288

引用次数: 0

Special Issue on Reimagining the Science of Service in a Post-Pandemic VUCA World 《在大流行后的VUCA世界中重新构想服务科学》特刊

IF 2.3 4区管理学

Service Science Pub Date : 2021-12-01 DOI: 10.1287/serv.2021.0292

M. Fisher, A. Neely, Rohit Verma, S. Benjaafar

引用次数: 1

Service Delivery Strategies for Alleviating Pandemic Suffering While Maintaining Profitability 在保持盈利能力的同时减轻流行病痛苦的服务提供战略

IF 2.3 4区管理学

Service Science Pub Date : 2021-12-01 DOI: 10.1287/serv.2021.0278

Omkar Palsule-Desai,Vikrant Vaze,Gang Li,Srinagesh Gavirneni

{"title":"Service Delivery Strategies for Alleviating Pandemic Suffering While Maintaining Profitability","authors":"Omkar Palsule-Desai,Vikrant Vaze,Gang Li,Srinagesh Gavirneni","doi":"10.1287/serv.2021.0278","DOIUrl":"https://doi.org/10.1287/serv.2021.0278","url":null,"abstract":"The postpandemic world requires a renewed focus from service providers on ensuring that all customer segments receive the essential services (food, healthcare, housing, education, etc.) that they need. Philanthropic service providers are unable to cope with the increased demand caused by the social, economic, and operational challenges induced by the pandemic. For-profit service providers offering no-pay services to customers, allowing them to self-select a service option, is becoming a popular strategy in various settings. Obtaining insights into how to efficiently balance societal and financial goals is critical for a for-profit service provider. We develop and analyze a quantitative model of customer utilities, vertically differentiated product assortment, pricing, and market size to understand how service providers can effectively use customer segmentation and serve the poor in the lowest economic strata. We identify conditions under which designing the service delivery to be accessible to the poor can simultaneously benefit the for-profit service provider, customers, and the entire society. Interestingly, we observe that the increasing customer valuation of the no-pay option because of a superior quality service offered by a service provider need not benefit customers. Our work provides a framework to obtain operational, economic, and strategic insights into socially responsible service delivery strategies.","PeriodicalId":46249,"journal":{"name":"Service Science","volume":null,"pages":null},"PeriodicalIF":2.3,"publicationDate":"2021-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138517804","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

COVID-19 and Hotel Productivity Changes: An Empirical Analysis Using Malmquist Productivity Index COVID-19与酒店生产力变化:基于Malmquist生产力指数的实证分析

IF 2.3 4区管理学

Service Science Pub Date : 2021-11-09 DOI: 10.1287/serv.2021.0283

Changhee Kim, H. Kang, Kyunghwan Chung, Kanghwa Choi

{"title":"COVID-19 and Hotel Productivity Changes: An Empirical Analysis Using Malmquist Productivity Index","authors":"Changhee Kim, H. Kang, Kyunghwan Chung, Kanghwa Choi","doi":"10.1287/serv.2021.0283","DOIUrl":"https://doi.org/10.1287/serv.2021.0283","url":null,"abstract":"This research investigates the impact of COVID-19 on hotel productivity change using the Malmquist Productivity Index (MPI). For 26 U.S. hotel brands, productivity changes over 10 quarters from the first quarter of 2018 to the second quarter of 2020 were analyzed. After the COVID-19 outbreak, the investigated hotels’ productivity deteriorated. Decomposition revealed that, whereas technical efficiency change (EC) improved, technological change (TC) regressed, resulting in deterioration of the MPI. The investigated hotels’ EC-related practices included enhanced cleaning operations, partnering with a hygiene brand, cutting the workforce, and pay cuts. Practices related to TC included the adoption of new hygiene technology and setting a new standard at the organizational level through the formation of a global council and accreditation related to disinfection and hygiene. Our results show that though U.S. hotels are trying to improve their productivity by efficiently utilizing resources, frontier technology’s regress is decreasing productivity. Our results support the importance of investment in technology for productivity management. This research provides empirical evidence for the need for hotels to pursue technological advances to overcome the pandemic.","PeriodicalId":46249,"journal":{"name":"Service Science","volume":null,"pages":null},"PeriodicalIF":2.3,"publicationDate":"2021-11-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"73538287","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 6

Integrating Chaotic Perspective and Behavioral Learning Theory into a Global Pandemic Crisis Management Framework for Hotel Service Providers 将混沌视角和行为学习理论整合到酒店服务供应商全球流行病危机管理框架中

IF 2.3 4区管理学

Service Science Pub Date : 2021-11-02 DOI: 10.1287/serv.2021.0282

Dung Le, G. Phi, Truc H. Le

引用次数: 5

Impacts of Health and Safety Concerns on E-Commerce and Service Reconfiguration During the COVID-19 Pandemic: Insights from an Emerging Economy COVID-19大流行期间健康和安全问题对电子商务和服务重构的影响:来自新兴经济体的见解

IF 2.3 4区管理学

Service Science Pub Date : 2021-10-11 DOI: 10.1287/serv.2021.0279

Jason Nguyen, Q. Le, J. Ha

{"title":"Impacts of Health and Safety Concerns on E-Commerce and Service Reconfiguration During the COVID-19 Pandemic: Insights from an Emerging Economy","authors":"Jason Nguyen, Q. Le, J. Ha","doi":"10.1287/serv.2021.0279","DOIUrl":"https://doi.org/10.1287/serv.2021.0279","url":null,"abstract":"The COVID-19 pandemic has brought unprecedented growth to the e-commerce industry, triggering widespread digital service transformation across various business segments in Vietnam. A pressing concern for both businesses and policymakers is whether the sudden peak in customer interest in e-commerce can be sustained in the future. This research seeks to address this concern by considering whether and how customers’ motivations to participate in e-commerce activities have changed. We collected primary data from a self-administered survey to empirically examine how health and safety concerns influence customers’ online shopping behavior during the pandemic, alongside other known determinants for e-commerce participation, namely technology readiness and connectedness. The results confirm that health and safety concerns have a positive influence on customers’ usage of e-commerce after controlling for technology readiness and connectedness. Furthermore, customers in age groups with higher risks of severe COVID-19 symptoms and mortality are more likely to increase e-commerce usage during the social distancing and isolation period. Our results support the idea that the customer base for e-commerce and digital services have expanded beyond the typical tech-savvy and young customers in their twenties. These are promising signs for postpandemic recovery and even expansion, as firms may leverage the momentum of change in customers’ motivations and start tailoring their public relation campaigns to address a wider age range of potential consumers.","PeriodicalId":46249,"journal":{"name":"Service Science","volume":null,"pages":null},"PeriodicalIF":2.3,"publicationDate":"2021-10-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"88788520","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 5

Service Ecosystem Health: A Transformative Approach to Elevating Service Science 服务生态系统健康:提升服务科学的变革方法

IF 2.3 4区管理学

Service Science Pub Date : 2021-10-06 DOI: 10.1287/serv.2021.0281

R. Fisk, Linda Alkire

引用次数: 10