COVID-19 and Hotel Productivity Changes: An Empirical Analysis Using Malmquist Productivity Index

IF 1.9 4区管理学 Q3 BUSINESS

Service Science Pub Date : 2021-11-09 DOI:10.1287/serv.2021.0283

Changhee Kim, H. Kang, Kyunghwan Chung, Kanghwa Choi

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引用次数: 6

Abstract

This research investigates the impact of COVID-19 on hotel productivity change using the Malmquist Productivity Index (MPI). For 26 U.S. hotel brands, productivity changes over 10 quarters from the first quarter of 2018 to the second quarter of 2020 were analyzed. After the COVID-19 outbreak, the investigated hotels’ productivity deteriorated. Decomposition revealed that, whereas technical efficiency change (EC) improved, technological change (TC) regressed, resulting in deterioration of the MPI. The investigated hotels’ EC-related practices included enhanced cleaning operations, partnering with a hygiene brand, cutting the workforce, and pay cuts. Practices related to TC included the adoption of new hygiene technology and setting a new standard at the organizational level through the formation of a global council and accreditation related to disinfection and hygiene. Our results show that though U.S. hotels are trying to improve their productivity by efficiently utilizing resources, frontier technology’s regress is decreasing productivity. Our results support the importance of investment in technology for productivity management. This research provides empirical evidence for the need for hotels to pursue technological advances to overcome the pandemic.

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COVID-19与酒店生产力变化:基于Malmquist生产力指数的实证分析

本研究使用Malmquist生产力指数(MPI)调查了COVID-19对酒店生产力变化的影响。对26个美国酒店品牌进行了分析，分析了从2018年第一季度到2020年第二季度10个季度的生产率变化。新冠肺炎疫情爆发后，被调查酒店的生产力恶化。分解结果表明，技术效率变化(EC)改善，技术变化(TC)退化，导致MPI恶化。被调查的酒店与欧共体相关的做法包括加强清洁工作、与卫生品牌合作、裁员和减薪。与消毒技术有关的做法包括采用新的卫生技术，并通过成立一个全球理事会和与消毒和卫生有关的认证，在组织一级制定新的标准。我们的研究结果表明，尽管美国酒店试图通过有效利用资源来提高生产率，但前沿技术的倒退正在降低生产率。我们的研究结果支持了技术投资对生产力管理的重要性。这项研究为酒店需要追求技术进步以克服大流行提供了经验证据。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Service Science Multiple-

CiteScore

3.30

自引率

4.30%

发文量

期刊介绍： Service Science publishes innovative and original papers on all topics related to service, including work that crosses traditional disciplinary boundaries. It is the primary forum for presenting new theories and new empirical results in the emerging, interdisciplinary science of service, incorporating research, education, and practice, documenting empirical, modeling, and theoretical studies of service and service systems. Topics covered include but are not limited to the following: Service Management, Operations, Engineering, Economics, Design, and Marketing Service System Analysis and Computational Simulation Service Theories and Research Methods Case Studies and Application Areas, such as healthcare, energy, finance, information technology, logistics, and public services.