服务生态系统健康:提升服务科学的变革方法

IF 1.9 4区管理学 Q3 BUSINESS

Service Science Pub Date : 2021-10-06 DOI:10.1287/serv.2021.0281

R. Fisk, Linda Alkire

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引用次数: 10

摘要

2020年的事件使人类服务系统陷入混乱状态，威胁到人们的生命和生计。在2020年之前，人类生活面临着许多深刻的挑战，联合国可持续发展目标等努力都充分记录了这些挑战。新冠肺炎疫情似乎是破坏现代人类文明的“最后一根稻草”。本文诊断了人类服务系统的各种危机(如COVID-19、不平等和气候变化)，并提出了服务生态系统健康的隐喻，以重新构想大流行后世界的服务科学。服务生态系统健康被定义为维持生命所必需的私人、公共和地球福祉的相互依存状态。本文重新构想了服务科学，拓宽了转型服务研究，构建了服务生态系统健康隐喻，勾勒出了“金发女孩文明”的思想实验，并对“金发女孩文明”的设计进行了探索。因为服务是为人类服务的，所以最终的目标是提升服务科学以提升人类的福祉。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Service Ecosystem Health: A Transformative Approach to Elevating Service Science

Events in the year 2020 threw human service systems into chaotic states, threatening peoples’ lives and livelihoods. Before 2020, there were many profound challenges to human life that had been well documented by efforts such as the United Nations Sustainable Development Goals. The COVID-19 pandemic seems to be a “last straw” crisis that has destabilized modern human civilization. This article diagnoses various crises of human service systems (e.g., COVID-19, inequality, and climate change) and proposes the metaphor of service ecosystem health for reimagining service science in a postpandemic world. Service ecosystem health is defined as the interdependent state of private, public, and planetary well-being necessary for sustaining life. This article reimagines service science, broadens transformative service research, builds the service ecosystem health metaphor, outlines the Goldilocks Civilization thought experiment, and explores designing for a Goldilocks civilization. Because service is for humans, the ultimate objective is to elevate service science to uplift human well-being.

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来源期刊

Service Science Multiple-

CiteScore

3.30

自引率

4.30%

发文量

期刊介绍： Service Science publishes innovative and original papers on all topics related to service, including work that crosses traditional disciplinary boundaries. It is the primary forum for presenting new theories and new empirical results in the emerging, interdisciplinary science of service, incorporating research, education, and practice, documenting empirical, modeling, and theoretical studies of service and service systems. Topics covered include but are not limited to the following: Service Management, Operations, Engineering, Economics, Design, and Marketing Service System Analysis and Computational Simulation Service Theories and Research Methods Case Studies and Application Areas, such as healthcare, energy, finance, information technology, logistics, and public services.