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Negative Online Reviews and Manager Response: Applying Expectancy Disconfirmation Theory in a CMC Context 网络负面评价与管理者反应：期望不确定性理论在CMC环境中的应用
IF 1.9
Communication Reports Pub Date : 2022-12-28 DOI: 10.1080/08934215.2022.2154815
Bobbie Rathjens, Brandon Van Der Heide, Duy Pham, Kelsey Earle, Ezgi Ulusoy, Adam J. Mason, Yidi Zhang, Andrew Bredland
{"title":"Negative Online Reviews and Manager Response: Applying Expectancy Disconfirmation Theory in a CMC Context","authors":"Bobbie Rathjens, Brandon Van Der Heide, Duy Pham, Kelsey Earle, Ezgi Ulusoy, Adam J. Mason, Yidi Zhang, Andrew Bredland","doi":"10.1080/08934215.2022.2154815","DOIUrl":"https://doi.org/10.1080/08934215.2022.2154815","url":null,"abstract":"How firms respond to complaints or negative online reviews and the effectiveness of manager response types is an area that has recently become a focal point for researchers. The present study utilized an experimental design to investigate the effect of restaurant manager response types to negative online reviews resulting from expectation violations. Results indicated that restaurants that possess higher ratings are assigned more trust. Subsequently, higher-rated restaurants have more power to increase customer satisfaction than those with lower ratings, especially when the restaurant publishes personalized manager responses.","PeriodicalId":45913,"journal":{"name":"Communication Reports","volume":"36 1","pages":"110 - 122"},"PeriodicalIF":1.9,"publicationDate":"2022-12-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42506487","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
A Few Strings Attached: Face Management Strategies for Escalating Casual Sexual Relationships 附加的几个条件：提升随意性关系的面子管理策略
IF 1.9
Communication Reports Pub Date : 2022-09-20 DOI: 10.1080/08934215.2022.2123949
Cassandra Alexopoulos, Elizabeth Dorrance Hall, Ke M. Huang-Isherwood
{"title":"A Few Strings Attached: Face Management Strategies for Escalating Casual Sexual Relationships","authors":"Cassandra Alexopoulos, Elizabeth Dorrance Hall, Ke M. Huang-Isherwood","doi":"10.1080/08934215.2022.2123949","DOIUrl":"https://doi.org/10.1080/08934215.2022.2123949","url":null,"abstract":"Broaching the subject of transitioning from a casual relationship to something more serious can be challenging and rife with potential identity threats. These interactions may result in rejection, may threaten one’s independence, and may threaten one’s desire to appear undemanding. This study asked participants to reflect on a time where either they or their casual sexual partner wanted to escalate the relationship into a more committed, romantic relationship. Initiators’ face concern was negatively related to the success of the escalation request, while targets’ perceptions of face management strategies were positively associated with escalation success. Directness was positively associated with escalation request success for targets, but only when face concern was low.","PeriodicalId":45913,"journal":{"name":"Communication Reports","volume":"36 1","pages":"96 - 109"},"PeriodicalIF":1.9,"publicationDate":"2022-09-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41369262","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
General, Network, and Communicative Characteristics of Facebook Use in Relation to Quality of Life during Older Adulthood 一般、网络和交际特征与老年人生活质量的关系
IF 1.9
Communication Reports Pub Date : 2022-09-20 DOI: 10.1080/08934215.2022.2121977
Erin M. Sumner, B. McEwan, Artemio Ramirez
{"title":"General, Network, and Communicative Characteristics of Facebook Use in Relation to Quality of Life during Older Adulthood","authors":"Erin M. Sumner, B. McEwan, Artemio Ramirez","doi":"10.1080/08934215.2022.2121977","DOIUrl":"https://doi.org/10.1080/08934215.2022.2121977","url":null,"abstract":"This study examined associations between older adult Facebook users’ quality of life (QoL) and their amount of Facebook use, Facebook network characteristics (i.e., network size and percentage of actual friends), and tendency to engage in Facebook relational maintenance behaviors (FRMB). Results from a sample of 472 American adults aged 65+ years revealed a set of small correlations. Minutes per day on Facebook was negatively associated with physical and environmental health. Older adults’ total Facebook network size displayed positive associations with physical, psychological, and social health; meanwhile, their percentage of actual friends on Facebook was positively related to all four dimensions of QoL. Older adults’ FRMBs were positively related to psychological, social, and environmental health.","PeriodicalId":45913,"journal":{"name":"Communication Reports","volume":"36 1","pages":"82 - 95"},"PeriodicalIF":1.9,"publicationDate":"2022-09-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44629415","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Modifiable Factors Associated with Social Media Addiction: Gratifications Sought, Social Media Realism, and Social Network Characteristics 与社交媒体成瘾相关的可修改因素：追求的满足感、社交媒体现实主义和社交网络特征
IF 1.9
Communication Reports Pub Date : 2022-09-15 DOI: 10.1080/08934215.2022.2121976
Wenbo Li, Hyunyi Cho
{"title":"Modifiable Factors Associated with Social Media Addiction: Gratifications Sought, Social Media Realism, and Social Network Characteristics","authors":"Wenbo Li, Hyunyi Cho","doi":"10.1080/08934215.2022.2121976","DOIUrl":"https://doi.org/10.1080/08934215.2022.2121976","url":null,"abstract":"Addictive use of social media may engender negative outcomes. This study investigated modifiable factors associated with social media addiction (SMA). These factors were gratifications sought with social media use, perceived social media realism, and social media network characteristics. Data were from a survey of U.S. adults. The linkage between socialization gratification and social media addiction was weaker when people perceived social media content as being less real. Surveillance and socialization gratifications sought predicted social media addiction indirectly through people’s social network structures on social media. Implications for future interventions addressing social media addiction are discussed.","PeriodicalId":45913,"journal":{"name":"Communication Reports","volume":"36 1","pages":"69 - 81"},"PeriodicalIF":1.9,"publicationDate":"2022-09-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42802636","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Experimental Operationalizations of Anthropomorphism in HCI Contexts: A Scoping Review HCI背景下拟人化的实验操作：范围界定综述
IF 1.9
Communication Reports Pub Date : 2022-09-02 DOI: 10.1080/08934215.2022.2108472
R. Frazer
{"title":"Experimental Operationalizations of Anthropomorphism in HCI Contexts: A Scoping Review","authors":"R. Frazer","doi":"10.1080/08934215.2022.2108472","DOIUrl":"https://doi.org/10.1080/08934215.2022.2108472","url":null,"abstract":"Anthropomorphism of computerized agents, avatars, and technologies has been the focus of a large body of research in human-computer interaction (HCI). Yet, operational definitions of anthropomorphism vary greatly, creating the potential for error when broad theoretical conclusions are drawn from operationalizations lacking in content validity. This scoping review aimed to identify and categorize the range of operationalizations of anthropomorphism in experimental studies of computerized agents, avatars, and technologies, adding needed clarity to a diverse area of inquiry. Using five selection criteria, this review categorized the operationalization(s) of anthropomorphism in 31 experiment-based articles published in academic research journals. Results showed a heavy dominance of manipulations of physical appearance as operationalizations of anthropomorphism, which thretens content validity and raises questions about the understanding of anthropomorphism in HCI.","PeriodicalId":45913,"journal":{"name":"Communication Reports","volume":"35 1","pages":"173 - 189"},"PeriodicalIF":1.9,"publicationDate":"2022-09-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47716673","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Revisiting the Languages of Love: An Empirical Test of the Validity Assumptions Underlying Chapman’s (2015) Five Love Languages Typology 重新审视爱的语言:查普曼(2015)五种爱的语言类型学的有效性假设的实证检验
IF 1.9
Communication Reports Pub Date : 2022-08-23 DOI: 10.1080/08934215.2022.2113549
Rudy C. Pett, Priscilla A. Lozano, Sarah Varga
{"title":"Revisiting the Languages of Love: An Empirical Test of the Validity Assumptions Underlying Chapman’s (2015) Five Love Languages Typology","authors":"Rudy C. Pett, Priscilla A. Lozano, Sarah Varga","doi":"10.1080/08934215.2022.2113549","DOIUrl":"https://doi.org/10.1080/08934215.2022.2113549","url":null,"abstract":"Chapman’s (2015) Five Love Languages remain prevalent within popular press publications coaching individuals toward more satisfying relationships. However, the absence of empirical evidence validating the love language concept remains concerning. Using a qualitative analysis of 648 open-ended responses from 324 college-aged participants, the following study investigates the current assumptions regarding the love language concept by inductively testing the accuracy of the existing love languages typology. The results demonstrate substantial support for Chapman’s (2015) Five Love Languages, as well as evidence for a novel, sixth love language.","PeriodicalId":45913,"journal":{"name":"Communication Reports","volume":"36 1","pages":"54 - 67"},"PeriodicalIF":1.9,"publicationDate":"2022-08-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44464452","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Supervisor Listening as a Predictor of Subordinate Dissent 主管倾听作为下属异议的预测因素
IF 1.9
Communication Reports Pub Date : 2022-08-10 DOI: 10.1080/08934215.2022.2106502
Stephanie Kelly, Sherrie L. Drye, Wiley S. Brown
{"title":"Supervisor Listening as a Predictor of Subordinate Dissent","authors":"Stephanie Kelly, Sherrie L. Drye, Wiley S. Brown","doi":"10.1080/08934215.2022.2106502","DOIUrl":"https://doi.org/10.1080/08934215.2022.2106502","url":null,"abstract":"The purpose of this study was to understand how supervisor active-empathetic listening skills ultimately influence their subordinates’ dissent behaviors. The data were consistent with a model in which supervisors’ listening skills influenced subordinates’ dissent behaviors through the mediation of trust in their supervisor. Of the active-empathetic listening skills, responding was the strongest predictor. The better supervisors’ listening skills, the more likely subordinates were to engage in articulated dissent, but the worse supervisors’ listening skills, the more likely subordinates were to engage in latent dissent.","PeriodicalId":45913,"journal":{"name":"Communication Reports","volume":"36 1","pages":"41 - 53"},"PeriodicalIF":1.9,"publicationDate":"2022-08-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49423058","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Supportive Coparenting, Affection, and Mental Health after the Birth of a Child 孩子出生后的支持性父母教育、情感和心理健康
IF 1.9
Communication Reports Pub Date : 2022-07-29 DOI: 10.1080/08934215.2022.2102199
Tricia J. Burke, Lisa J. van Raalte, Jocelyn M. DeGroot
{"title":"Supportive Coparenting, Affection, and Mental Health after the Birth of a Child","authors":"Tricia J. Burke, Lisa J. van Raalte, Jocelyn M. DeGroot","doi":"10.1080/08934215.2022.2102199","DOIUrl":"https://doi.org/10.1080/08934215.2022.2102199","url":null,"abstract":"In this study, we explored two elements of communication – supportive coparenting and affection – that may relate to parents’ mental health (stress and depression) after the birth of their child. Parents (N = 233) completed an online questionnaire within 12 months of the birth of their child. Results indicated that supportive coparenting was associated with lower stress and depression, and that the relationship between supportive coparenting and depression was attenuated by affection. In contrast, affection was related to greater stress. It appears that affection has nuanced relationships with mental health indicators after the birth of a child.","PeriodicalId":45913,"journal":{"name":"Communication Reports","volume":"36 1","pages":"30 - 40"},"PeriodicalIF":1.9,"publicationDate":"2022-07-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45370817","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Assimilation, Organizational Support, and Impostor Syndrome as Predictors of GTAs’ Communicatively Restricted Organizational Stress (CROS) 同化、组织支持和冒名顶替综合征作为GTA沟通受限组织压力（CROS）的预测因素
IF 1.9
Communication Reports Pub Date : 2022-06-17 DOI: 10.1080/08934215.2022.2083203
Mir Md Fazla Rabby, C. Platt, Cheng Zeng
{"title":"Assimilation, Organizational Support, and Impostor Syndrome as Predictors of GTAs’ Communicatively Restricted Organizational Stress (CROS)","authors":"Mir Md Fazla Rabby, C. Platt, Cheng Zeng","doi":"10.1080/08934215.2022.2083203","DOIUrl":"https://doi.org/10.1080/08934215.2022.2083203","url":null,"abstract":"This study extends research on Communicatively Restricted Organizational Stress (CROS) by documenting the impact of assimilation, organizational support, and impostor syndrome on CROS in a Graduate Teaching Assistant (GTA) student population. Through a survey of 102 GTAs from U.S. universities, we found that higher levels of assimilation and organizational support, along with lower levels of impostor syndrome, predicted lower CROS Prevalence. Lower CROS Prevalence then predicted lower CROS Distress. Fellow graduate student familiarity, acculturation, and recognition appeared to play a more significant role in CROS Prevalence than other dimensions of assimilation. Our findings support the implementation of targeted socialization efforts for addressing graduate student mental health; we conclude with several recommendations based on our data.","PeriodicalId":45913,"journal":{"name":"Communication Reports","volume":"36 1","pages":"15 - 29"},"PeriodicalIF":1.9,"publicationDate":"2022-06-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41515321","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
Interdependence and Affective Processes in Relational Turbulence Theory 关系湍流理论中的相互依赖与情感过程
IF 1.9
Communication Reports Pub Date : 2022-05-30 DOI: 10.1080/08934215.2022.2080843
Karly R. Quaack, San Bolkan, Alan K. Goodboy
{"title":"Interdependence and Affective Processes in Relational Turbulence Theory","authors":"Karly R. Quaack, San Bolkan, Alan K. Goodboy","doi":"10.1080/08934215.2022.2080843","DOIUrl":"https://doi.org/10.1080/08934215.2022.2080843","url":null,"abstract":"Studies guided by relational turbulence theory (RTT) emphasize negative emotions as the affective mechanism responsible for turbulence arising from interfering partners. However, a more complete examination of RTT’s affective mechanisms should study how interference and facilitation indirectly predict turbulence through intensified negative and positive emotions. We report results from 349 individuals after examining interference and facilitation together to estimate indirect effects on turbulence through negative and positive emotions. Results revealed a positive direct effect of interference on turbulence, and a positive indirect effect of interference on turbulence through negative and positive emotions. We observed a negative indirect effect of facilitation on turbulence through positive emotions. RTT processes originating from interference and facilitation were contrasted and found to be equivalent in strength.","PeriodicalId":45913,"journal":{"name":"Communication Reports","volume":"35 1","pages":"160 - 172"},"PeriodicalIF":1.9,"publicationDate":"2022-05-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49415125","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 3
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