{"title":"Home shopping channel customer segments: A cross-cultural perspective","authors":"William J. McDonald","doi":"10.1002/dir.4000090407","DOIUrl":"10.1002/dir.4000090407","url":null,"abstract":"<div><p>This article describes a cross-cultural study of customer segments in the home shopping channel market. The data for this analysis come from 274 personal interviews conducted in the United States, the United Kingdom, and Mexico. The findings reveal shopper motivation segments that do not differ significantly by country, providing a basis for common marketing approaches across national boundaries. These motivations include interests in product value, merchandise variety, demonstrations, confidence in merchandise recommendations, the recreational or entertainment experience, enjoyment of conversations in the shows, the convenience of item ordering, and enjoyment of the personalities who host the programming.</p></div>","PeriodicalId":100774,"journal":{"name":"Journal of Direct Marketing","volume":"9 4","pages":"Pages 57-67"},"PeriodicalIF":0.0,"publicationDate":"1995-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1002/dir.4000090407","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"51542665","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"From the editor","authors":"Don E. Schultz","doi":"10.1002/dir.4000090102","DOIUrl":"10.1002/dir.4000090102","url":null,"abstract":"","PeriodicalId":100774,"journal":{"name":"Journal of Direct Marketing","volume":"9 1","pages":"Pages 5-7"},"PeriodicalIF":0.0,"publicationDate":"1995-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1002/dir.4000090102","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"72353018","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The use of black models in specialty catalogs","authors":"Elizabeth J. Wilson , Abhijit Biswas","doi":"10.1002/dir.4000090406","DOIUrl":"10.1002/dir.4000090406","url":null,"abstract":"<div><p>Although there are a wealth of studies which examine the use of minority models (particularly African American models) in advertising, we found no research that addresses the use of black models in direct marketing vehicles, that is, specialty catalogs. We conducted a content analysis of 111 clothing and gift catalogs to determine benchmarks on the use of black models in catalogs. Generally, we found that black models in specialty catalogs tend to be used in similar proportions to magazine advertisements and less than the proportion of black models in television advertisements. The average proportion of black models in catalogs is roughly 4 percent. While this percentage does not reflect the proportion of African Americans in our society (12%), it is close to the proportion of black Americans that shop from specialty catalogs (7.5%). Other findings were that black models are shown with relatively high-price/value merchandise; medium-brown completed models tend to be used more than models who are very dark or very light in complexion; and nine percent of models on catalog covers are black. We compare our findings to those in the advertising literature and offer implications for direct marketing management and strategy.</p></div>","PeriodicalId":100774,"journal":{"name":"Journal of Direct Marketing","volume":"9 4","pages":"Pages 47-56"},"PeriodicalIF":0.0,"publicationDate":"1995-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1002/dir.4000090406","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"82694133","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"","authors":"","doi":"10.1002/dir.4000080311","DOIUrl":"10.1002/dir.4000080311","url":null,"abstract":"","PeriodicalId":100774,"journal":{"name":"Journal of Direct Marketing","volume":"8 3","pages":"Pages 78-80"},"PeriodicalIF":0.0,"publicationDate":"1994-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1002/dir.4000080311","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"72182251","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"From the practitioners","authors":"Robert Kestnbaum","doi":"10.1002/dir.4000080302","DOIUrl":"10.1002/dir.4000080302","url":null,"abstract":"","PeriodicalId":100774,"journal":{"name":"Journal of Direct Marketing","volume":"8 3","pages":"Pages 2-3"},"PeriodicalIF":0.0,"publicationDate":"1994-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1002/dir.4000080302","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"72182247","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Strategies for penetrating the japanese market","authors":"Lisa A. Petrison , Masaru Ariga , Paul Wang","doi":"10.1002/dir.4000080107","DOIUrl":"10.1002/dir.4000080107","url":null,"abstract":"<div><p>Although a number of foreign companies have succeeded in establishing themselves and becoming profitable in the Japanese market, many others have found that success has been difficult to achieve. Part of the reason for this is the established Japanese distribution system, which is often criticized by outsiders as complicated and difficult to penetrate. This article examines strategies that companies can use to enter the Japanese market using direct marketing channels as well as traditional channels, and discusses some of the advantages and disadvantages associated with each approach.</p></div>","PeriodicalId":100774,"journal":{"name":"Journal of Direct Marketing","volume":"8 1","pages":"Pages 44-58"},"PeriodicalIF":0.0,"publicationDate":"1994-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1002/dir.4000080107","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"72187359","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"From the editor","authors":"Don E. Schultz","doi":"10.1002/dir.4000080303","DOIUrl":"https://doi.org/10.1002/dir.4000080303","url":null,"abstract":"","PeriodicalId":100774,"journal":{"name":"Journal of Direct Marketing","volume":"8 3","pages":"Pages 4-6"},"PeriodicalIF":0.0,"publicationDate":"1994-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1002/dir.4000080303","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"92034643","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"CRISP: Customer response based iterative segmentation procedures for response modeling in direct marketing","authors":"Wayne S. DeSarbo , Venkatram Ramaswamy","doi":"10.1002/dir.4000080304","DOIUrl":"10.1002/dir.4000080304","url":null,"abstract":"<div><p>We present a system of <em>empirical</em> segmentation procedures called CRISP (<strong>C</strong>ustomer <strong>R</strong>esponse-based <strong>I</strong>terative <strong>S</strong>egrnentation <strong>P</strong>rocedures) for <em>simultaneously</em> deriving market segments and estimating models of customer response in each of these segments. While the common practice in response modeling is to estimate a single response model for all customers in the database, we allow for <em>customer heterogeneity</em> by calibrating response models for different (unknown) customer segments. We describe a system of iterative segmentation procedures that simultaneously estimate the number of customer segments, the sizes of each derived segment, the values of segment-level response parameters, and their statistical significance, all in a maximum likelihood framework that can accommodate various types of commonly collected response data. To illustrate the CRISP system, we discuss an empirical application entailing typical binary response data for a large number of households for a mail subscription offer from a major magazine publisher. We describe the specific implementation of CRISP to this particular problem of list segmentation, and discuss its Potential usefulness to direct mail marketers. We conclude by discussing the general uses of the CRISP system for response modeling in other direct marketing contexts besides list segmentation.</p></div>","PeriodicalId":100774,"journal":{"name":"Journal of Direct Marketing","volume":"8 3","pages":"Pages 7-20"},"PeriodicalIF":0.0,"publicationDate":"1994-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1002/dir.4000080304","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"51540482","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Direct marketing and online consumer information services (OLCISs) : Implications and challenges","authors":"W. Wayne Talarzyk , Robert E. Widing II","doi":"10.1002/dir.4000080404","DOIUrl":"10.1002/dir.4000080404","url":null,"abstract":"For over 25 years the idea of consumers using computers to shop electronically, and to receive all types of information directly into their homes, has been put forth as the wave of the future. During the early 1980s a number of such services were tested and brought to the marketplace. But consumers showed little interest in the electronic information services and the ability to shop via such services. Today there seems to be a renewed interest in such computer information services and the potential they offer for direct marketing. A few online consumer information services (OLCISs) have shown slow but steady growth during the past few years, and a number of new services have been introduced with some market acceptance more recently. Several such systems are mentioned as part of Business Week's cover story articles on interactive media (20) and retailing's new frontier (27). We believe that a critical mass of OLCISs is beginning to form and that it is time for marketers and academics to give more attention to these emerging technologies. Our comments toward that end are organized in several major areas. At the outset it is important to look at the beginnings of OLCISs to help achieve an appreciation of how these services have developed. Then we want to examine some of the relevant literature on the retailing status and potential of OLCISs. To provide a more current perspective on OLCISs and where they are likely to lead in the coming years, we present survey results concerning the opinions and attitudes of 100 key informants about OLCISs in general, and their use for retailing in particular. We conclude with implications and challenges for direct marketers and academics.","PeriodicalId":100774,"journal":{"name":"Journal of Direct Marketing","volume":"8 4","pages":"6-17"},"PeriodicalIF":0.0,"publicationDate":"1994-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1002/dir.4000080404","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"72170696","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Guidelines for direct marketers to aggregate and analyze third-party complaints","authors":"John A. Schibrowsky , Richard S. Lapidus","doi":"10.1002/dir.4000080407","DOIUrl":"10.1002/dir.4000080407","url":null,"abstract":"<div><p>Most direct marketers have invested in complaint programs designed to handle individual complaints. However, an increasing number of direct marketing customers are filing third-party complaints. This article is designed to help in reversing that trend by forwarding a proactive approach to managing complaints. It presents a method to aggregate, analyze, and manage third-party complaints. This is a necessary part of a total complaint management program.</p></div>","PeriodicalId":100774,"journal":{"name":"Journal of Direct Marketing","volume":"8 4","pages":"Pages 40-50"},"PeriodicalIF":0.0,"publicationDate":"1994-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1002/dir.4000080407","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"51540753","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}