管理学最新文献

{"title":"Service robot acceptance: agenda for tourism and hospitality research","authors":"Qiurong Chen, Dan Huang, Mingjie Miao","doi":"10.1108/tr-03-2024-0159","DOIUrl":"https://doi.org/10.1108/tr-03-2024-0159","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>This study aims to provide insights and guidance for future research on service robot acceptance in the tourism and hospitality (T&H) domain through a comprehensive literature review.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>A total of 249 journal articles, retrieved from the Scopus and Web of Science databases, were reviewed using an inductive analysis method.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>Since its emergence in 2008, the topic of robot acceptance has gained significant attention, especially after 2019. The research assesses the current state of research, methodologies used, theoretical foundations and antecedents influencing acceptance. Five categories of antecedents affecting acceptance were systematically identified: robot design factors, individual/organisational factors, situational factors, appraisal factors and affective factors.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>This study provides a comprehensive overview of the current landscape of service robot acceptance research. It offers insights and theoretical directions to advance research in the T&H domain.</p><!--/ Abstract__block -->\u0000<h3>目的</h3>\u0000<p>本研究旨在通过全面的文献综述, 为未来旅游与酒店(T&H)领域服务机器人接受的研究提供见解与指导。</p><!--/ Abstract__block -->\u0000<h3>方法</h3>\u0000<p>本文采用归纳分析法对检索自Scopus和Web of Science数据库的249篇期刊文章进行分析。</p><!--/ Abstract__block -->\u0000<h3>结果</h3>\u0000<p>自2008年出现第一篇研究机器人接受的文章以来, 机器人接受话题得到了极大关注, 尤其是在2019年之后。本研究评估了研究现状、方法、理论基础及影响接受的前因。系统性地归纳出影响机器人接受的五类前因：机器人设计、个体与组织、情境、评价及情感因素。</p><!--/ Abstract__block -->\u0000<h3>原创性/价值</h3>\u0000<p>本研究全面概述了服务机器人接受研究的现状, 为推进旅游与酒店领域的研究进展提供了深刻见解与理论指导。</p><!--/ Abstract__block -->\u0000<h3>Propósito</h3>\u0000<p>Este estudio tiene como objetivo proporcionar ideas y orientación para futuras investigaciones sobre la aceptación de robots de servicio en el ámbito del turismo y la hospitalidad (T&H) a través de una extensa revisión de la literatura.</p><!--/ Abstract__block -->\u0000<h3>Diseño/metodología/enfoque</h3>\u0000<p>Se revisaron un total de 249 artículos académicos, obtenidos de las bases de datos Scopus y Web of Science, utilizando un método de análisis inductivo.</p><!--/ Abstract__block -->\u0000<h3>Hallazgos</h3>\u0000<p>Desde su aparición en 2008, el tema de la aceptación de robots ha recibido una atención significativa, especialmente después de 2019. La investigación evalúa el estado actual de la investigación, las metodologías empleadas, las bases teóricas y los factores que influyen en la aceptación. Se identificaron de manera sistemática cinco categorías de antecedentes que afectan la aceptación: factores de diseño del robot, factores individuales/organizacionales, factores situacionales, factores de evaluación y factores afectivos.</p><!--/ Abstract__block -->\u0000<h3>Originalidad/valor</h3>\u0000<p>Este estudio proporciona una visión integral del panorama actual del panorama actual de la investigación sobre la aceptación de robots de servicio. Ofrece ideas y direcciones teóricas para avanzar en la investig","PeriodicalId":47805,"journal":{"name":"Tourism Review","volume":null,"pages":null},"PeriodicalIF":7.8,"publicationDate":"2024-11-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142588676","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Elevating the human experience through service standards: insights from the global refugee crisis","authors":"Marek Gnusowski, Raymond P. Fisk","doi":"10.1108/josm-11-2023-0487","DOIUrl":"https://doi.org/10.1108/josm-11-2023-0487","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>This article proposes a set of three service standards for serving humanity; develops the Agency, Dignity and Diversity (ADD) Service Standards Framework; integrates these standards with human experience; and then applies this framework to refugee service experiences.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>Building on Transformative Service Research (TSR), we propose service standards for humanity and connect these standards to elevating the human experience. Subsequently, the ADD Service Standards Framework for serving humanity is presented and applied to the human experiences of refugees.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>Three service standards for serving humanity are proposed: empowering human agency, respecting human dignity and honoring human diversity. Further, we apply these three standards to offer a set of standard-specific practical actions adapted to the plight of refugees.</p><!--/ Abstract__block -->\u0000<h3>Practical implications</h3>\u0000<p>The practical implications affect all aspects of humanity’s service systems. Service standards should be universal, responsive to various needs of individuals and groups and adaptable to changing needs.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>This paper contributes service standards for guiding service systems of any kind in serving humanity and provides a comprehensive framework for designing and implementing service standards that can elevate the human experience.</p><!--/ Abstract__block -->","PeriodicalId":48089,"journal":{"name":"Journal of Service Management","volume":null,"pages":null},"PeriodicalIF":10.6,"publicationDate":"2024-11-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142594745","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Career success and geographical location: A systematic review and future research agenda","authors":"Huainan Wang, Mina Beigi, Yehuda Baruch","doi":"10.1111/ijmr.12386","DOIUrl":"https://doi.org/10.1111/ijmr.12386","url":null,"abstract":"Geographical location sets the broad scene for people's access to knowledge and resources that are critical for career progression. Acknowledging the importance of location and following calls for a contextualized approach to career studies, an increasing body of literature on career success has incorporated geographical considerations over the past decades. However, this literature remains fragmented across disciplines, and a comprehensive understanding of how location influences individual success is lacking. This gap limits researchers’ ability to explain, predict and interpret the role of geographical location in career success. This gap also impedes a clear understanding of multi‐level influences that shape career outcomes, as location is a critical aspect of the macro context. We conducted a systematic review of 99 empirical studies published from 1970 to 2024, using a multi‐disciplinary, multi‐method and multi‐faceted approach. We developed an integrative model that illuminates how factors embedded in geographical context affect multiple aspects of career success through imprinting, (de)mobilizing and contingency mechanisms. Our review advances knowledge of career success from proximal to distal contexts and offers a shifting perspective of city and national career actors. In addition, it extends several streams of theory and scholarship by revealing the cross‐level effects on individual outcomes. We propose a future research agenda and provide suggestions for general career actors, companies and policymakers.","PeriodicalId":48326,"journal":{"name":"International Journal of Management Reviews","volume":null,"pages":null},"PeriodicalIF":8.1,"publicationDate":"2024-11-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142597131","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Role of Pakistani e-libraries in promoting health awareness for the attainment of Sustainable Development Goal-3.","authors":"Saira Hanif Soroya, Ashraf Sharif, Anthony Faiola","doi":"10.1111/hir.12554","DOIUrl":"https://doi.org/10.1111/hir.12554","url":null,"abstract":"<p><strong>Background: </strong>Pakistan is a densely populated South Asian country. It is facing numerous health challenges, as well as problems of the digital divide. The government of Pakistan established e-libraries as a pilot project in 2018. These libraries are functioning through community centers/public libraries in the largest province of the country.</p><p><strong>Objective: </strong>This paper examines the role of Pakistani e-libraries in creating health awareness and providing health information to the public.</p><p><strong>Methods: </strong>The qualitative research design was based on focus group discussions with the head librarians of all 13 of the 20 e-libraries contacted.</p><p><strong>Results: </strong>The findings revealed that e-libraries actively create health-related awareness and connect the public to health advisors. The e-libraries were engaged in four types of health-related activities (seminars, awareness campaigns, open health camps, and special health day celebrations) with high attendance from the public. Attendees of these programs returned to librarians with additional health-related queries.</p><p><strong>Conclusions: </strong>The study suggests a need for more liaison between the community and local healthcare institutions. This approach can make these programs more effective in helping individuals manage their health. The results of this study can serve as a useful guide for other developing nations in developing similar services.</p>","PeriodicalId":47580,"journal":{"name":"Health Information and Libraries Journal","volume":null,"pages":null},"PeriodicalIF":2.2,"publicationDate":"2024-11-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142606520","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"医学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Managing cyberattacks in wartime: The case of Ukraine","authors":"Iryna Fyshchuk, Mette Strange Noesgaard, Jeppe Agger Nielsen","doi":"10.1111/puar.13895","DOIUrl":"https://doi.org/10.1111/puar.13895","url":null,"abstract":"Cybersecurity specialists face continual challenges in protecting organizations and societies from ever‐evolving cyberattacks. These challenges intensify dramatically in the context of war, yet our understanding of cyberattacks during wartime is limited. This is in part because it is difficult to gather information about cyberattacks and cybersecurity in highly tense wartime environments. Against this backdrop, we present evidence from a unique case study that examines cyberattacks and cybersecurity issues in the context of the Russian‐Ukraine war. Compared with peacetime, the nature of cyberattacks in wartime both intensifies and expands. During armed conflict, nation‐state funded cyberattacks are typically better financed, more prolonged, and have concrete aims, including to disrupt military operations, sabotage infrastructure, spark civil unrest, and spread disinformation. Countries at war experience extreme pressures due to resource scarcity, poverty, and societal conflicts, all of which make it difficult to effectively manage cyberattack threats and experiences. Based on interviews with public authority representatives in Ukraine, our study found four main challenges to managing cyberattacks during wartime. First, &lt;jats:italic&gt;limited financial resources&lt;/jats:italic&gt; were a major hindrance. Decision‐makers said that they were forced to set tough economic priorities and to oscillate between allocating resources to physical assets (e.g., &lt;jats:italic&gt;conventional&lt;/jats:italic&gt; military operations and rebuilding infrastructure devasted by bombing) and to cybersecurity. In such situations, cybersecurity came in second to more immediate wartime needs; this complicated sufficient investment in IT infrastructure, cyber‐awareness training, and implementing response plans. Second, the country faced serious &lt;jats:italic&gt;recruitment difficulties&lt;/jats:italic&gt;. Attracting IT and cyber personnel has been hard—and sometimes impossible—as the war forced people to leave the country or parts of it, and many IT professionals left the field to become soldiers. Further, salary disparities between the public and private sectors, as well as regional differences, thwarted recruitment efforts in certain areas of the country. &lt;jats:italic&gt;Inappropriate human behaviors&lt;/jats:italic&gt;, such as clicking insecure links, poor password practices, and using risky apps, always pose significant cyberattack risks. War magnifies these challenges due to lack of training, as well as to increased financial incentives for employees to compromise security. &lt;jats:italic&gt;Unclear cybersecurity guidelines&lt;/jats:italic&gt; added an extra layer of complexity in managing cyberattacks. Public authority representatives at the local level said that they lacked the clear, actionable guidelines they needed for cyberattack management in a wartime situation plagued by resource scarcity. These four challenges are not unique to wartime situations; all are recognized in the cybersecurity literature co","PeriodicalId":48431,"journal":{"name":"Public Administration Review","volume":null,"pages":null},"PeriodicalIF":8.3,"publicationDate":"2024-11-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142596614","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Cold start and hot feedback: a knowledge sharing and governance model considering individual willingness from a prospect theory perspective","authors":"Ji Zou, Mengya Li, Delin Yang","doi":"10.1108/jkm-02-2024-0164","DOIUrl":"https://doi.org/10.1108/jkm-02-2024-0164","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>This study aims to address the issue of perfunctory sharing that arises in knowledge governance due to a lack of willingness to share knowledge between individuals within the same organization. This knowledge-sharing process does not occur simultaneously for both parties but follows a sequential progression. Additionally, this governance model fully considers the willingness of both parties to share and effectively addresses the two knowledge characteristics that influence their willingness to do so.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>This study follows inductive logic and primarily adopts an interpretive case study approach to conduct a longitudinal exploratory case study. An incubator enterprise with active knowledge-sharing activities and significant knowledge governance effects is selected as the research subject. The governance system is explained through the lens of prospect theory at the mechanism level.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>In the study of the knowledge-sharing process, the authors observed a new challenge: perfunctory behavior, whereby individuals engage in knowledge-sharing activities that lack substantial effects as a way to avoid genuine sharing. From this, a new knowledge-sharing model was extracted, the cold start and hot feedback model, which follows a sequential (rather than simultaneous) progression. Using the deterministic effect of prospect theory and the principle of reference dependence, the governance mechanism of corporate knowledge sharing was analyzed from the perspective of knowledge-sharing willingness.</p><!--/ Abstract__block -->\u0000<h3>Research limitations/implications</h3>\u0000<p>Based on prospect theory, this study primarily explains how the governance mechanism influences the willingness to share knowledge from the perspective of four principles. In the future, threat rigidity theory and commitment escalation theory can be combined to further analyze the willingness to share knowledge from the perspectives of pressure and cost. Empirical research methods can also be used to test and enrich the research results of this paper.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>After considering the willingness to share knowledge, a new knowledge-sharing model and corresponding knowledge-sharing governance model are proposed, and prospect theory is extended to the knowledge-based theory research field.</p><!--/ Abstract__block -->","PeriodicalId":48368,"journal":{"name":"Journal of Knowledge Management","volume":null,"pages":null},"PeriodicalIF":7.0,"publicationDate":"2024-11-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142597414","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Food insecurity, xenophobia, and political legitimacy: exploring the links in post-COVID-19 South Africa.","authors":"Khulekani T Dlamini, Elizabeth Hull","doi":"10.1111/disa.12667","DOIUrl":"https://doi.org/10.1111/disa.12667","url":null,"abstract":"<p><p>Food insecurity in South Africa was critical prior to the COVID-19 outbreak, but the problem deepened quickly during the pandemic when government controls caused job losses, a food supply collapse, and escalating hunger. The food and fuel price hikes and political instability that followed led to the July 2021 'unrest', which left more than 350 people dead. Behind this lay a crisis within the governing African National Congress. In this paper, we draw on in-depth interviews and ethnography with individuals working in food-based livelihoods to investigate how people continued to secure food, and how rural food systems were affected. Against a backdrop of hunger, social unrest, and xenophobic hostility, we consider how people perceive the state in a rural area of KwaZulu-Natal. We argue that weak governing institutions and South Africa's exposure to globally-triggered spikes in food and fuel prices are leading to food insecurity. Hunger, in turn, is contributing to a crisis of legitimation for the state.</p>","PeriodicalId":48088,"journal":{"name":"Disasters","volume":null,"pages":null},"PeriodicalIF":2.4,"publicationDate":"2024-11-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142606999","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Thank You to Referees 2023-24","authors":"","doi":"10.1177/09500170241277281","DOIUrl":"https://doi.org/10.1177/09500170241277281","url":null,"abstract":"","PeriodicalId":48187,"journal":{"name":"Work Employment and Society","volume":null,"pages":null},"PeriodicalIF":3.7,"publicationDate":"2024-11-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142596548","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Five levels of famine prevention: towards a framework for the twenty-first century and beyond.","authors":"Paul Howe, Merry Fitzpatrick, Daniel Maxwell","doi":"10.1111/disa.12668","DOIUrl":"https://doi.org/10.1111/disa.12668","url":null,"abstract":"<p><p>In recent years, the world has faced a rapid rise in humanitarian needs and an increasing risk of famine. Given the potential threats posed by conflict, climate change, economic shocks, and other issues, it is important to be prepared for the possibility of new crises in the future. Drawing on key informant interviews and a literature review, this paper assesses the state of the art in famine prevention, examining a range of technical and political approaches and analysing emerging lessons. Based on the findings, it identifies five levels of famine prevention: (i) averting famine; (ii) anticipating famine; (iii) reducing famine risks; (iv) altering famine risks; and (v) preventing famine risks. The paper argues that the current focus only partially addresses a relatively narrow set of levels. It concludes that a more comprehensive approach that engages all five levels simultaneously could contribute to a global famine prevention framework for the twenty-first century and beyond.</p>","PeriodicalId":48088,"journal":{"name":"Disasters","volume":null,"pages":null},"PeriodicalIF":2.4,"publicationDate":"2024-11-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142606998","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Green credit policy, technological innovation, and corporate financial performance: Evidence from the energy industry","authors":"Kingsley E. Dogah, Presley K. Wesseh, Samuel Adomako","doi":"10.1002/bse.4041","DOIUrl":"https://doi.org/10.1002/bse.4041","url":null,"abstract":"Despite extensive research on the impact of green policies on firm growth and performance, there has been little effort dedicated to understanding the effect of green credit policies on firms.In this article, we fill this gap by investigating the effect of green credit policy on financial performance. Additionally, we examine the moderating role of technological innovation in this relationship. Using data from listed companies in the energy sector, our findings reveal that green credit policies negatively affect financial performance. However, this negative impact is ameliorated at a high level of technological innovation (e.g., high‐technology and green patents). Specifically, the mechanism analysis reveals enterprises with high‐tech invention patents convey positive prospects to investors, whereas green patents signal firms' green innovation capabilities, thereby attracting external financing. Moreover, our findings revealed that environmental performance attenuates the negative effect of green credit policy on financial performance.Our heterogeneity analysis reveals that invention patents significantly benefit the financial performance of state‐owned and large enterprises in the traditional energy sector, whereas green patents have a positive effect in the new energy sector, predominantly for non‐state‐owned and smaller companies. These findings offer both theoretical and policy implications for sustainability research and practice.","PeriodicalId":9518,"journal":{"name":"Business Strategy and The Environment","volume":null,"pages":null},"PeriodicalIF":13.4,"publicationDate":"2024-11-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142596528","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}