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Illuminating the unseen: How and why operational transparency mitigates customer dissatisfaction in platform-based services 照亮看不见的:操作透明度如何以及为什么减轻客户对基于平台的服务的不满
IF 10.5 1区 管理学
Journal of Business Research Pub Date : 2025-07-03 DOI: 10.1016/j.jbusres.2025.115574
Peihao Wang , Laurie Wu , Yuan Wang
{"title":"Illuminating the unseen: How and why operational transparency mitigates customer dissatisfaction in platform-based services","authors":"Peihao Wang ,&nbsp;Laurie Wu ,&nbsp;Yuan Wang","doi":"10.1016/j.jbusres.2025.115574","DOIUrl":"10.1016/j.jbusres.2025.115574","url":null,"abstract":"<div><div>Despite increasing consumer demand for transparent service delivery processes in platform-based services, the concept of operational transparency has not received sufficient scholarly attention in the service platform literature. Adopting the concept of operational transparency, which allows customers to observe the details of the service delivery process, our mixed-method research highlights the concept’s prominence in mitigating customer dissatisfaction toward both service platforms and service providers when the service delivery potentially is at risk of falling short. Drawing on signaling theory and equity theory, our research identifies perceived service effort as the key mechanism driving the effect of operational transparency and shows that it operates in a service party specific manner. In line with our theorization, we also showed that the effectiveness of this mechanism is moderated by the presence of service guarantees. These findings offer important contributions to both theory and practice, revealing a promising direction for future research.</div></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"199 ","pages":"Article 115574"},"PeriodicalIF":10.5,"publicationDate":"2025-07-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144549081","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Not what you expected to see? Obesity stereotypes, expectancy violations, and angel investment decisions 不是你想看到的?对肥胖的刻板印象,对期望的违背,以及天使投资决策
IF 7.7 1区 管理学
Journal of Business Venturing Pub Date : 2025-07-03 DOI: 10.1016/j.jbusvent.2025.106510
Torben Antretter , Henrik Wesemann Lekkas , Djordje Djokovic , Vangelis Souitaris , Joakim Wincent
{"title":"Not what you expected to see? Obesity stereotypes, expectancy violations, and angel investment decisions","authors":"Torben Antretter ,&nbsp;Henrik Wesemann Lekkas ,&nbsp;Djordje Djokovic ,&nbsp;Vangelis Souitaris ,&nbsp;Joakim Wincent","doi":"10.1016/j.jbusvent.2025.106510","DOIUrl":"10.1016/j.jbusvent.2025.106510","url":null,"abstract":"<div><div>This article investigates the impact of obesity stereotypes on angel investment decisions. Drawing from the stereotype literature and expectancy violation theory, we propose that angel investors tend to evaluate founders with obesity worse because they perceive them as high in warmth but low in competence (and competence matters more for angel investors' evaluations). However, we also suggest that founders with obesity who violate low-competence stereotypes through high-competence displays can offset negative obesity stereotypes without affecting positive ones, leading to overall higher evaluations. The results from two field studies show that angel investors penalize founders with obesity but that the effect is ameliorated for those presenting high-tech ventures. A follow-up experiment using AI-generated, photorealistic manipulations of founders' body types identifies perceived competence and warmth as mechanisms that explain the effects. Collectively, these findings contribute to the literature streams on appearance in entrepreneurial finance, stereotypes and their violations, and entrepreneurial research methods.</div></div>","PeriodicalId":51348,"journal":{"name":"Journal of Business Venturing","volume":"40 5","pages":"Article 106510"},"PeriodicalIF":7.7,"publicationDate":"2025-07-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144549082","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Featured Cover 了封面
IF 6.2 2区 管理学
Journal of Organizational Behavior Pub Date : 2025-07-03 DOI: 10.1002/job.70003
André Wagner, Daan van Knippenberg, Lauren D'Innocenzo
{"title":"Featured Cover","authors":"André Wagner,&nbsp;Daan van Knippenberg,&nbsp;Lauren D'Innocenzo","doi":"10.1002/job.70003","DOIUrl":"https://doi.org/10.1002/job.70003","url":null,"abstract":"<p>The cover image is based on the article <i>Customer-Oriented Boundary Spanning, Functional Diversity, and Customer Adoption</i> by André Wagner et al., https://doi.org/10.1002/job.2884\u0000 \u0000 <figure>\u0000 <div><picture>\u0000 <source></source></picture><p></p>\u0000 </div>\u0000 </figure></p>","PeriodicalId":48450,"journal":{"name":"Journal of Organizational Behavior","volume":"46 6","pages":""},"PeriodicalIF":6.2,"publicationDate":"2025-07-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/job.70003","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144550823","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Big things from small beginnings: Creating and scaling community-based opportunities for sustainable small and local businesses 从小事做起:为可持续发展的小型和本地企业创造并扩大以社区为基础的机会
IF 7.7 1区 管理学
Journal of Business Venturing Pub Date : 2025-07-03 DOI: 10.1016/j.jbusvent.2025.106522
Man Yang , Maria Ehrnström-Fuentes , Joakim Wincent
{"title":"Big things from small beginnings: Creating and scaling community-based opportunities for sustainable small and local businesses","authors":"Man Yang ,&nbsp;Maria Ehrnström-Fuentes ,&nbsp;Joakim Wincent","doi":"10.1016/j.jbusvent.2025.106522","DOIUrl":"10.1016/j.jbusvent.2025.106522","url":null,"abstract":"<div><div>How can communities be active to create and scale opportunities for sustainable small and local businesses? We address this question through a longitudinal study of a community-based initiative, which promoted sustainability in food production and consumption and has scaled to different communities worldwide. To improve our understanding of the entrepreneurial role of communities, we observed how communities proactively engaged in processes evolving from replicating and developing community ventures to scaling community movement over time. Through these processes, we identified three mechanisms—<em>infrastructure shift</em>, <em>nurturing</em>, and <em>sustaining infrastructure</em>. Our research extends current theories of community-based entrepreneurship by offering a process perspective at the community level and elaborating how communities collectively create and scale opportunities for sustainable small and local businesses, allowing an idea to evolve from a small initiative to a large movement.</div></div>","PeriodicalId":51348,"journal":{"name":"Journal of Business Venturing","volume":"40 5","pages":"Article 106522"},"PeriodicalIF":7.7,"publicationDate":"2025-07-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144549083","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
A study of data-focused roles in leading North American university libraries 北美主要大学图书馆中以数据为中心的角色研究
IF 2.5 3区 管理学
Journal of Academic Librarianship Pub Date : 2025-07-03 DOI: 10.1016/j.acalib.2025.103102
Ahmad R. Pratama
{"title":"A study of data-focused roles in leading North American university libraries","authors":"Ahmad R. Pratama","doi":"10.1016/j.acalib.2025.103102","DOIUrl":"10.1016/j.acalib.2025.103102","url":null,"abstract":"<div><div>In the past decade, academic libraries have evolved to support diverse data needs, creating a demand for specialized data-focused roles. North American academic libraries are widely regarded as a global benchmark for developing data services, owing to their strong research infrastructure and extensive administrative support. This study examines how libraries at leading members of the Association of American Universities (AAU) staff and structure these data-focused roles. Using a combined approach of directory reviews, site-specific searches, statistics, and text analysis, the study identifies 321 data-focused roles across 71 AAU libraries at the beginning of 2024–2025 academic year, averaging 2.30 % of each library's total staff. Although generalist data librarian roles predominate, specialized positions, including non-librarian staff also play important parts in front-end data services. Results reveal no statistically significant differences between public and private AAU libraries in either the prevalence or percentage of data-oriented roles, suggesting that administrative priorities may outweigh funding models in shaping data services capacity. Text analysis underscores the prominence of more general data terms within job titles, reflecting a broad focus on the entire data lifecycle in most institutions, while some more advanced and niche technical skills are supported in a few institutions. Furthermore, this study proposes a three-stage model of data services maturity: (1) basic Research Data Management (RDM) essentials, (2) general data support, and (3) specialized data expertise, with most AAU libraries occupying Stages 2 or 3, reflecting their readiness to address complex data needs. For libraries worldwide seeking to initiate or enhance data services, these results highlight strategic considerations such as flexible hiring practices, professional development, and dedicated web visibility. This study offers a replicable framework for other academic libraries worldwide aiming to progress from foundational RDM to advanced data specialization.</div></div>","PeriodicalId":47762,"journal":{"name":"Journal of Academic Librarianship","volume":"51 5","pages":"Article 103102"},"PeriodicalIF":2.5,"publicationDate":"2025-07-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144549213","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Redefining responsible management education in the Francophone context 重新定义法语背景下的责任管理教育
IF 6 2区 管理学
International Journal of Management Education Pub Date : 2025-07-03 DOI: 10.1016/j.ijme.2025.101226
Lovasoa Ramboarisata , Emmanuelle Champion
{"title":"Redefining responsible management education in the Francophone context","authors":"Lovasoa Ramboarisata ,&nbsp;Emmanuelle Champion","doi":"10.1016/j.ijme.2025.101226","DOIUrl":"10.1016/j.ijme.2025.101226","url":null,"abstract":"<div><div>Many business schools around the world have embarked on a path to Responsible Management Education (RME). However, RME does not carry a homogeneous view. The first, a utilitarian one, considers students' literacy in ethics, corporate social responsibility, and sustainability as essential components of today's business needs. The second one, a more critical perspective, underscores the need to equip students with a mindset to navigate complex realities. Our paper explores the critical perspective, leveraging insights from an empirical study. It uncovers how Francophone scholars ingeniously develop alternative practices and establish legitimacy through seemingly ordinary acts of resistance and reinvention. Pedagogical challenges, the lack of influential Francophone institutional actors, and the neoliberalization of business schools are perceived as obstacles impeding the development of robust institutional change.</div></div>","PeriodicalId":47191,"journal":{"name":"International Journal of Management Education","volume":"23 3","pages":"Article 101226"},"PeriodicalIF":6.0,"publicationDate":"2025-07-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144535779","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
B2B manufacturers in pursuit of Product-as-a-Service: Motivations, barriers, and approaches 追求产品即服务的B2B制造商:动机、障碍和方法
IF 10.5 1区 管理学
Journal of Business Research Pub Date : 2025-07-02 DOI: 10.1016/j.jbusres.2025.115567
K. Hedvall , O. Benedettini , J.H. Blümel , J. Arsenovic , P. Kristensson
{"title":"B2B manufacturers in pursuit of Product-as-a-Service: Motivations, barriers, and approaches","authors":"K. Hedvall ,&nbsp;O. Benedettini ,&nbsp;J.H. Blümel ,&nbsp;J. Arsenovic ,&nbsp;P. Kristensson","doi":"10.1016/j.jbusres.2025.115567","DOIUrl":"10.1016/j.jbusres.2025.115567","url":null,"abstract":"","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"199 ","pages":"Article 115567"},"PeriodicalIF":10.5,"publicationDate":"2025-07-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144523541","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Public Administration in the New Reality. By AlikhanBaimenov and PanosLiverakos (eds.), Singapore: Palgrave Macmillan, 2025. 340 pp. ISBN: 978‐9‐81‐963844‐4 (hardcover); 978‐9‐81‐963847‐5 (softcover); 978‐9‐81‐963845‐1 (ebook) 新现实中的公共行政。作者:AlikhanBaimenov和PanosLiverakos(编),新加坡:Palgrave Macmillan, 2025。340页。ISBN: 978‐9‐81‐963844‐4(精装);978量量81还是963847量5(平装);978量量81量963845量1(电子书)
IF 8.3 1区 管理学
Public Administration Review Pub Date : 2025-07-02 DOI: 10.1111/puar.13969
Chester A. Newland
{"title":"Public Administration in the New Reality. By AlikhanBaimenov and PanosLiverakos (eds.), Singapore: Palgrave Macmillan, 2025. 340 pp. ISBN: 978‐9‐81‐963844‐4 (hardcover); 978‐9‐81‐963847‐5 (softcover); 978‐9‐81‐963845‐1 (ebook)","authors":"Chester A. Newland","doi":"10.1111/puar.13969","DOIUrl":"https://doi.org/10.1111/puar.13969","url":null,"abstract":"","PeriodicalId":48431,"journal":{"name":"Public Administration Review","volume":"4 1","pages":""},"PeriodicalIF":8.3,"publicationDate":"2025-07-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144534077","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Not so demanding! Employing the Fuzzy-hybrid TOPSIS to explain (un)demanding whale-watcher behaviour 没那么苛刻!利用模糊混合TOPSIS来解释(非)苛刻的观鲸者行为
IF 3.6 3区 管理学
Journal of Outdoor Recreation and Tourism-Research Planning and Management Pub Date : 2025-07-02 DOI: 10.1016/j.jort.2025.100919
Chaitanya Suárez-Rojas , Yen E. Lam-González , Juan Carlos Martín
{"title":"Not so demanding! Employing the Fuzzy-hybrid TOPSIS to explain (un)demanding whale-watcher behaviour","authors":"Chaitanya Suárez-Rojas ,&nbsp;Yen E. Lam-González ,&nbsp;Juan Carlos Martín","doi":"10.1016/j.jort.2025.100919","DOIUrl":"10.1016/j.jort.2025.100919","url":null,"abstract":"<div><div>Whale-watching is a significant economic activity in many regions worldwide. However, meeting whale-watchers’ expectations present sustainability challenges. This study analyses the demanding behaviour of whale-watchers using a Fuzzy-Hybrid TOPSIS method to empirically validate a ‘whale-watching (un)demanding behaviour’ synthetic index. This index predicts how socioeconomic and travel-related factors influence the level of demand placed on the activity. We assessed 19 ‘<em>importance-items’</em> (i.e., key aspects of the whale-watching experience) identifying critical covariates that shape the synthetic index. Our fieldwork surveyed 490 travellers following whale-watching excursions in the Canary Islands, Madeira and the Azores. Findings indicate that undemanding behaviours are desirable in whale-watching. The feature of being ‘undemanding’ is present in tourists who consider the activity's educational content and responsible environmental management over close-up whale encounters. From a managerial perspective, the index serves as a decision-making tool to promote more responsible practices in the industry.</div></div>","PeriodicalId":46931,"journal":{"name":"Journal of Outdoor Recreation and Tourism-Research Planning and Management","volume":"51 ","pages":"Article 100919"},"PeriodicalIF":3.6,"publicationDate":"2025-07-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144522888","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Reconciling the Literature on Industry 4.0 Technologies and Circular Economy: A Mediation–Moderation Analysis 工业4.0技术与循环经济的文献调和:一个中介-调节分析
IF 13.4 1区 管理学
Business Strategy and The Environment Pub Date : 2025-07-02 DOI: 10.1002/bse.70051
Rajeev Ranjan Kumar, Alok Raj, Ana Beatriz Lopes de Sousa Jabbour
{"title":"Reconciling the Literature on Industry 4.0 Technologies and Circular Economy: A Mediation–Moderation Analysis","authors":"Rajeev Ranjan Kumar, Alok Raj, Ana Beatriz Lopes de Sousa Jabbour","doi":"10.1002/bse.70051","DOIUrl":"https://doi.org/10.1002/bse.70051","url":null,"abstract":"This study advances the understanding of how I4.0 technologies and supply chain dynamic capabilities (supply chain integration and flexibility) can drive circular economy (<jats:sc>CE</jats:sc>) and sustainable performance. Utilizing a meta‐analysis approach, we employ meta‐structural equation modeling, subgroup analysis, and meta‐regression to provide various underlying mechanisms. The study draws on data from 84 previous empirical studies, encompassing evidence from over 30 countries. The findings indicate that supply chain integration and flexibility partially mediate the relationship between I4.0 technologies and <jats:sc>CE</jats:sc> practices. Further, <jats:sc>CE</jats:sc> practices and supply chain integration partially mediate the link between I4.0 technologies and sustainable performance. Subgroup analysis and meta‐regression reveal heterogeneity in the I4.0 technologies–<jats:sc>CE</jats:sc> practices relationship, considering the type of economies, digital competitiveness score, and Hofstede's cultural dimensions as moderators. The findings offer comprehensive insights for academics and practitioners on I4.0 technologies, <jats:sc>CE</jats:sc> practices, and sustainable performance.","PeriodicalId":9518,"journal":{"name":"Business Strategy and The Environment","volume":"30 1","pages":""},"PeriodicalIF":13.4,"publicationDate":"2025-07-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144547083","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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