IF 20.1 1区管理学

International Journal of Information Management Pub Date : 2025-07-24 DOI: 10.1016/j.ijinfomgt.2025.102957

Aimee Riedel , Rory Mulcahy , Amanda Beatson , Byron Keating

{"title":"Engaging bystanders in response to online trolling customer misbehavior through service organization response strategies","authors":"Aimee Riedel , Rory Mulcahy , Amanda Beatson , Byron Keating","doi":"10.1016/j.ijinfomgt.2025.102957","DOIUrl":"10.1016/j.ijinfomgt.2025.102957","url":null,"abstract":"<div><div>Managing customer misbehavior is crucial. Yet research regarding the management and response towards one specific customer misbehavior type, online trolling, has not been thoroughly considered. Three studies, including a field study, online experiments and critical incident technique (n = 777) explored whether, and why, customers (bystanders) may come to the aid of a service organization being trolled. This research examines the impact of troll type (hypocriticize and aggress) and service response strategy (deny, diminish, and apology), on the appraisal process of bystanders and their subsequent engagement behaviors. Results show that bystanders are more likely to support a service organization that is a victim of a hypocriticize troll in an offline setting through repurchase intentions. The results also show that when the service organization is a victim of an aggress troll, they should employ a deny crisis communication strategy to gain online support from bystanders. When the service organization, however, is a victim of a hypocriticize troll, an apology crisis communication strategy should be used. Results further reveal that attribution and negative moral emotions act as key serial mediators. The nature of attribution and negative moral emotions are also shown to be weaker for service organizations with higher level of reputation.</div></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":"85 ","pages":"Article 102957"},"PeriodicalIF":20.1,"publicationDate":"2025-07-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144696590","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Do you feel empowered by AI service robot? An exploration of consumer's social power perception in human-AI interaction 你觉得人工智能服务机器人赋予了你力量吗？人-人工智能交互中消费者社会权力感知的探索

IF 11 1区管理学

Journal of Retailing and Consumer Services Pub Date : 2025-07-24 DOI: 10.1016/j.jretconser.2025.104434

Yong Wang, Xiaoxin Sun, Xiaochen Zhang, Haijiao Shi

{"title":"Do you feel empowered by AI service robot? An exploration of consumer's social power perception in human-AI interaction","authors":"Yong Wang, Xiaoxin Sun, Xiaochen Zhang, Haijiao Shi","doi":"10.1016/j.jretconser.2025.104434","DOIUrl":"10.1016/j.jretconser.2025.104434","url":null,"abstract":"<div><div>Nowadays, anthropomorphic AI robots have been widely applied in various service scenarios. Interactions with these human-like AI robots impart a genuine sense of social presence to consumers, endowing the AI robots with distinct social identities and a palpable perception of social power, which in turn dramatically influence consumers' service experiences. Grounded in the theories of automated social presence, processing fluency, and the CAB model of consumer attitudes, this study explores the impact of AI service robots' appearance and communication styles on consumers' social power perception; and further examines how social power perception shape subsequent consumers' psychology and behavior. Results from four scenario-based experiments demonstrate that the high anthropomorphism and servant communication can elicit consumers' higher social power perception. These perceptions subsequently shape consumers' cognition, affect and affective expression towards the AI service robots. Consumers’ stereotypes towards AI robots significantly moderate the impact of social power perception on their cognitive evaluations of these robots. Additionally, this study also reveals that the impact of social power perception in human-AI interaction varies across different scenarios (functional vs. hedonic). This study offers valuable insights for the literature on service robots and provides practical suggestions for optimizing the utilization of AI robots.</div></div>","PeriodicalId":48399,"journal":{"name":"Journal of Retailing and Consumer Services","volume":"87 ","pages":"Article 104434"},"PeriodicalIF":11.0,"publicationDate":"2025-07-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144703995","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Risky business or strategic advantage? The varying effects of vertical coopetition on firm risk 风险生意还是战略优势？垂直竞争对企业风险的不同影响

IF 7.8 1区管理学

Industrial Marketing Management Pub Date : 2025-07-24 DOI: 10.1016/j.indmarman.2025.07.002

Wenbin Sun , Rahul Govind , Mahabubur Rahman

{"title":"Risky business or strategic advantage? The varying effects of vertical coopetition on firm risk","authors":"Wenbin Sun , Rahul Govind , Mahabubur Rahman","doi":"10.1016/j.indmarman.2025.07.002","DOIUrl":"10.1016/j.indmarman.2025.07.002","url":null,"abstract":"<div><div>This study explores the under-researched area of vertical coopetition in business-to-business markets. Drawing on the resource-based view of the firm and signaling theory, we develop a conceptual model linking vertical coopetition to a supplier firm's systematic risk (SR) and idiosyncratic risk (IR) profile and incorporating coopetition-specific attributes as the boundary conditions. Using a dataset of over 20,000 observations from more than 4000 firms spanning 29 years, employing a novel measure of vertical coopetition and a robust analytical method, we document that vertical coopetition with customers reduces a firm's SR. Additionally, we uncover an inverted U-shaped relationship between vertical coopetition and IR, suggesting that moderate levels of coopetition heighten firm-specific risks due to competitive tensions, while higher levels mitigate risk through improved resource coordination. We also identify that the length of the coopetitive relationship amplifies the risk-reducing effects on SR. In contrast, competition intensity within the relationship increases SR but has a non-monotonic effect on IR. The support for the results is further validated with several additional measures of the key variables, ensuring the robustness of our results. These insights contribute to the theoretical understanding of vertical coopetition and offer practical implications for B2B managers in strategic risk management, emphasizing the importance of balancing cooperation and competition to achieve long-term stability and competitive advantage.</div></div>","PeriodicalId":51345,"journal":{"name":"Industrial Marketing Management","volume":"129 ","pages":"Pages 50-65"},"PeriodicalIF":7.8,"publicationDate":"2025-07-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144694828","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Getting Your Foot in the Door: The Impact of Public Sector Fellowships on Career Trajectories 迈出第一步：公共部门奖学金对职业轨迹的影响

IF 8.3 1区管理学

Public Administration Review Pub Date : 2025-07-24 DOI: 10.1111/puar.13958

Brenda Sciepura, Alec Wall, Elizabeth Linos

引用次数: 0

It’s the River’s call: Rethinking our relationship with nature through the embodied experience of sustainability professionals 这是河流的呼唤：通过可持续发展专业人士的具体经验，重新思考我们与自然的关系

IF 5.7 2区管理学

Human Relations Pub Date : 2025-07-24 DOI: 10.1177/00187267251355393

Ana Carolina Aguiar, Ann L Cunliffe

{"title":"It’s the River’s call: Rethinking our relationship with nature through the embodied experience of sustainability professionals","authors":"Ana Carolina Aguiar, Ann L Cunliffe","doi":"10.1177/00187267251355393","DOIUrl":"https://doi.org/10.1177/00187267251355393","url":null,"abstract":"How can we stop taking the natural world for granted and change the way we address the ecological challenges we face? We address this question by drawing on a study of Latin American sustainability professionals who, while spending time in Amazonia, experienced a fundamental ontological shift in the way they understand their relationship with nature. Our theoretical contribution lies in elaborating a phenomenologically oriented relational ontology, which means paying attention to how our bodies/emotions/senses can help us understand our relationship with nature in more embedded and existential ways: as human/subject–nature/subject where both have agency. This extends current relational ontologies by elucidating how feeling nature in the depths of our being can be transformational in how we understand and act upon our ecological responsibilities. We draw on Merleau-Ponty’s phenomenology as philosophical positioning and interpretative phenomenological analysis as the research method. Four experiential themes highlight how our research participants’ understanding of their relationship with nature changed from separation (human/subject–nature/object) to intertwinement, and impacted their personal and professional lives in significant ways. Experiencing life in this way brings a sense of respect and responsibility for nature that we hope will resonate and encourage readers to think differently about our relationship with nature.","PeriodicalId":48433,"journal":{"name":"Human Relations","volume":"81 1","pages":""},"PeriodicalIF":5.7,"publicationDate":"2025-07-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144702072","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Preparing clinical research data for artificial intelligence readiness: insights from the National Institute of Diabetes and Digestive and Kidney Diseases data centric challenge. 为人工智能准备临床研究数据：来自国家糖尿病、消化和肾脏疾病研究所数据中心挑战的见解。

IF 4.7 2区医学

Journal of the American Medical Informatics Association Pub Date : 2025-07-24 DOI: 10.1093/jamia/ocaf114

Marcin J Domagalski, Yin Lu, Alexander Pilozzi, Alicia Williamson, Padmini Chilappagari, Emma Luker, Courtney D Shelley, Anya Dabic, Michael A Keller, Rebecca M Rodriguez, Sharon Lawlor, Ratna R Thangudu

{"title":"Preparing clinical research data for artificial intelligence readiness: insights from the National Institute of Diabetes and Digestive and Kidney Diseases data centric challenge.","authors":"Marcin J Domagalski, Yin Lu, Alexander Pilozzi, Alicia Williamson, Padmini Chilappagari, Emma Luker, Courtney D Shelley, Anya Dabic, Michael A Keller, Rebecca M Rodriguez, Sharon Lawlor, Ratna R Thangudu","doi":"10.1093/jamia/ocaf114","DOIUrl":"https://doi.org/10.1093/jamia/ocaf114","url":null,"abstract":"<p><strong>Objectives: </strong>The success of artificial intelligence (AI) and machine learning (ML) approaches in biomedical research depends on the quality of the underlying data. The National Institute of Diabetes and Digestive and Kidney Diseases (NIDDK) Data Centric Challenge was designed to address the challenge of making raw clinical research data AI ready, with a focus on type 1 diabetes studies available in the NIDDK Central Repository (NIDDK-CR). This paper aims to present a structured methodology for enhancing the AI readiness of clinical datasets.</p><p><strong>Materials and methods: </strong>We detail a systematic approach for data aggregation and preprocessing, including binning continuous data, processing text features, managing missing values, and encoding for categorical variables while maintaining the data integrity and compatibility with ML algorithms.</p><p><strong>Results: </strong>We applied the proposed methodology to transform raw clinical data from type 1 diabetes studies in the NIDDK-CR into a structured, AI-ready dataset. The evaluation process validated the effectiveness of our AI-readiness enhancement steps and explored the potential use cases in type 1 diabetes research.</p><p><strong>Discussion: </strong>The methodology discussed in this paper will serve as guidance for preparing data for AI-driven clinical research, with the resulting AI-ready data to serve as a training tool for building and improving AI/ML model performance.</p><p><strong>Conclusion: </strong>We present a generalizable framework for preparing clinical research data for AI applications. The resulting datasets lay a strong foundation for downstream AI/ML applications, setting the stage for a new era of data-driven discoveries.</p>","PeriodicalId":50016,"journal":{"name":"Journal of the American Medical Informatics Association","volume":" ","pages":""},"PeriodicalIF":4.7,"publicationDate":"2025-07-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144709709","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"医学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The microfoundations of academics’ engagement with society 学者参与社会的微观基础

IF 11.1 1区管理学

Technovation Pub Date : 2025-07-24 DOI: 10.1016/j.technovation.2025.103314

Vitus Püttmann , Stephan L. Thomsen

{"title":"The microfoundations of academics’ engagement with society","authors":"Vitus Püttmann , Stephan L. Thomsen","doi":"10.1016/j.technovation.2025.103314","DOIUrl":"10.1016/j.technovation.2025.103314","url":null,"abstract":"<div><div>Addressing societal challenges such as climate change and social inequality requires the knowledge generated by academics as well as their direct engagement with society, which supports the translation of knowledge into solutions. Understanding what drives academics' engagement is thus crucial for efforts to foster their impact on societal development. To obtain in-depth insights into these drivers, this study develops a differentiated perspective that considers academics' value orientations and engagement motives and accounts for differences between engagement forms. From this perspective, we develop hypotheses in response to three research questions: First, which differences are there between academics as regards their value orientations? Second, how are these value orientations linked to academics' motives? Third, are these differences reflected in academics' actual engagement? We test the hypotheses empirically using the outcomes of a census survey of professors at German higher education institutions governed by the state or religious institutions, which yielded 4249 responses. Our empirical analysis (using Stata 17) identifies four types of value orientations, characterized by differences in the boundaries that academics draw between science and other societal sectors and in the importance they assign to societal engagement as part of their duties. The types are also systematically linked to academics' intrinsic and extrinsic motives to engage. Both value orientations and motives are furthermore reflected in academics' actual engagement. Our findings thus highlight that understanding and fostering academics' societal roles requires consideration of the diverse forms of academics’ engagement and the specific motivations underlying it.</div></div>","PeriodicalId":49444,"journal":{"name":"Technovation","volume":"147 ","pages":"Article 103314"},"PeriodicalIF":11.1,"publicationDate":"2025-07-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144694501","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Turning the tables towards gender inclusivity in entrepreneurial ecosystems 在创业生态系统中实现性别包容

IF 10.5 1区管理学

Journal of Business Research Pub Date : 2025-07-24 DOI: 10.1016/j.jbusres.2025.115620

Elina Isakova , Iulia Stroila

{"title":"Turning the tables towards gender inclusivity in entrepreneurial ecosystems","authors":"Elina Isakova , Iulia Stroila","doi":"10.1016/j.jbusres.2025.115620","DOIUrl":"10.1016/j.jbusres.2025.115620","url":null,"abstract":"<div><div>Although women entrepreneurs significantly contribute to economic and social progress, entrepreneurial ecosystems remain largely shaped by male-oriented approaches that insufficiently address women’s needs. As a result, gender inequality in entrepreneurship persists, with women facing barriers to starting businesses, securing funding, and accessing networks. Drawing on Giddens’ (1984) theory of structuration, we explore how the cultural, social, and material attributes of entrepreneurial ecosystems interact to influence gender inclusivity. Through in-depth interviews with a diverse range of ecosystem actors, we demonstrate how <em>entrepreneurial DNA</em>, <em>a tight-knit entrepreneurial community</em>, and <em>munificent state infrastructure</em> function as structures that both constrain and enable women entrepreneurs. In response, women act as agents, reshaping these structures through <em>advocacy</em> and <em>solidarity</em>. This study contributes to research on entrepreneurial ecosystems by revealing how ecosystem attributes can simultaneously perpetuate exclusion and enable transformation. It also offers policy implications, calling for holistic, systemic strategies to address persistent gender disparities in entrepreneurship.</div></div>","PeriodicalId":15123,"journal":{"name":"Journal of Business Research","volume":"200 ","pages":"Article 115620"},"PeriodicalIF":10.5,"publicationDate":"2025-07-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144694839","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Critical Analysis of Fashion and Sustainability: An Umbrella Review From a Decolonial Approach 时尚与可持续性的批判性分析：从非殖民化的角度审视雨伞

IF 13.4 1区管理学

Business Strategy and The Environment Pub Date : 2025-07-24 DOI: 10.1002/bse.70093

Patrícia Muniz dos Santos Silva, Sylmara Lopes Francelino Gonçalves‐Dias

引用次数: 0

Assessing value-in-use management from the customers' perspective 从客户的角度评估使用价值管理

IF 7.8 1区管理学

Industrial Marketing Management Pub Date : 2025-07-24 DOI: 10.1016/j.indmarman.2025.07.003

Katharina Prohl-Schwenke, Michael Kleinaltenkamp, Andreas Eggert

{"title":"Assessing value-in-use management from the customers' perspective","authors":"Katharina Prohl-Schwenke, Michael Kleinaltenkamp, Andreas Eggert","doi":"10.1016/j.indmarman.2025.07.003","DOIUrl":"10.1016/j.indmarman.2025.07.003","url":null,"abstract":"<div><div>Suppliers of complex market offerings increasingly establish value-in-use management (VIUM) structures and processes to monitor and enhance the experienced value in use of their customers throughout the entire lifecycle of their offerings. Based on an exploration and a validation sample, this research develops and validates a measurement model for assessing VIUM implementation in B2B customer–supplier relationships. The exploration study focuses on the conceptual development, operationalization, and initial testing of a VIUM implementation index that captures the extent of suppliers' VIUM activities as perceived by their customers. The validation study assesses the index's criterion validity by analyzing its correlations with adjacent constructs, such as relationship value, relationship quality, and customers' intention to expand business with the supplier. The findings from both studies suggest an important role of VIUM in strengthening customer–supplier relationships. The newly developed VIUM implementation index serves as a valuable benchmarking tool for suppliers and offers actionable insights for customer segmentation and resource allocation, ultimately helping suppliers to improve their VIUM effectiveness.</div></div>","PeriodicalId":51345,"journal":{"name":"Industrial Marketing Management","volume":"129 ","pages":"Pages 37-49"},"PeriodicalIF":7.8,"publicationDate":"2025-07-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144694827","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

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