管理学最新文献

{"title":"Communicating cancer treatment with pictogram-based timeline visualizations.","authors":"Helena Klara Jambor, Julian Ketges, Anna Lea Otto, Malte von Bonin, Karolin Trautmann-Grill, Raphael Teipel, Jan Moritz Middeke, Maria Uhlig, Martin Eichler, Sebastian Pannasch, Martin Bornhäuser","doi":"10.1093/jamia/ocae319","DOIUrl":"https://doi.org/10.1093/jamia/ocae319","url":null,"abstract":"<p><strong>Objective: </strong>This study evaluated the legibility, comprehension, and clinical usability of visual timelines for communicating cancer treatment paths. We examined how these visual aids enhance participants' and patients' understanding of their treatment plans.</p><p><strong>Materials and methods: </strong>The study included 2 online surveys and 1 in-person survey with hematology cancer patients. The online surveys involved 306 and 160 participants, respectively, while the clinical evaluation included 30 patients (11 re-surveyed) and 24 medical doctors. Participants were assessed on their ability to understand treatment paths provided with audio information alone or with visual aids. The study also evaluated the comprehensibility of key treatment terms and the ability of patients to recall their cancer treatment paths.</p><p><strong>Results: </strong>Visual representations effectively communicated treatment terms, with 7 out of 8 terms achieving over 85% transparency as pictograms, compared to 5 out of 8 for comics and 4 out of 8 for photos. Visual treatment timelines improved the proportion of correct responses, increased confidence, and were rated higher in information quality than audio-only information. In the clinical evaluation, patients showed good comprehension (mean proportion correct: 0.82) and recall (mean proportion correct: 0.71 after several weeks), and both patients and physicians found the visual aids helpful.</p><p><strong>Discussion: </strong>We discuss that visual timelines enhance patient comprehension and confidence in cancer communication. We also discuss limitations of the online surveys and clinical evaluation. The importance of accessible visual aids in patient consultations is emphasized, with potential benefits for diverse patient populations.</p><p><strong>Conclusion: </strong>Visual aids in the form of treatment timelines improve the legibility and comprehension of cancer treatment paths. Both patients and physicians support integrating these tools into cancer treatment communication.</p>","PeriodicalId":50016,"journal":{"name":"Journal of the American Medical Informatics Association","volume":" ","pages":""},"PeriodicalIF":4.7,"publicationDate":"2025-01-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143015014","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"医学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Unbureaucratic Behavior in Times of Crisis: Rule-Breaking by Public Administrators","authors":"Alexa Lenz, Steffen Eckhard","doi":"10.1177/0734371x241311279","DOIUrl":"https://doi.org/10.1177/0734371x241311279","url":null,"abstract":"During crisis management, public administrators typically adjust bureaucratic rules to become more flexible. In this paper, we go one step further, asking about the factors that explain rule-breaking behavior among public servants during crisis management. We report novel qualitative evidence and findings from a preregistered randomized quasi-experiment surveyed among 448 public servants in Germany. Our findings reveal that bureaucrats’ prosocial attitudes, whether the affected population is part of their in-group and higher levels of red tape affect significantly their willingness to engage in rule-breaking. Effects from decisive leadership are weak and conditional on other explanatory factors. These findings provide valuable insights for theory and practice in crisis and human resource management, demonstrating that organizations have limited leverage in influencing whether their employees engage in rule-breaking behavior, which is, in the main, conditional on individual factors and the characteristics of the crisis.","PeriodicalId":47609,"journal":{"name":"Review of Public Personnel Administration","volume":"27 1","pages":""},"PeriodicalIF":3.9,"publicationDate":"2025-01-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142987355","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Normal-sized for female chef, oversized for male chef? The effects of gender and body size stereotypes on food purchase intentions","authors":"Bin Wang, Yunyao (Jennifer) Liu, Jay Kandampully, Maoning Du","doi":"10.1016/j.ijhm.2025.104081","DOIUrl":"https://doi.org/10.1016/j.ijhm.2025.104081","url":null,"abstract":"Given the prevalent occupational and gender stereotypes in food service industry, the research investigated how chefs’ body size and gender interact to impact consumers’ responses with two experiments. Results indicate that normal-sized female chefs and oversized male chefs lead to higher food purchase intentions. Customers’ perceived food tastiness and healthiness act as parallel mediators in driving the interaction of chefs’ body size and gender on purchase intentions. Furthermore, the research investigated the moderating role of health consciousness in the process and found that, it’s the differences in the perceived tastiness of food prepared by male chefs when customers health consciousness is low, and the variations in the perceived healthiness of food produced by female chefs when customers’ health consciousness is high, that drives the effect. This work expands research on occupational, gender, and body size stereotypes in the hospitality industry and offers guidance in strategizing chef body size and gender in restaurant marketing.","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"384 1","pages":""},"PeriodicalIF":11.7,"publicationDate":"2025-01-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142990506","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"State of Incentivizing property-level environmental sustainability in the U.S. hotel industry","authors":"Vincent P. Magnini, Ellie G. Rumbaugh, Erika Quendler, B. Bynum Boley","doi":"10.1016/j.ijhm.2025.104109","DOIUrl":"https://doi.org/10.1016/j.ijhm.2025.104109","url":null,"abstract":"Despite myriad industries increasingly incorporating environmental sustainability metrics into their management incentive programs, there has been little focus on hoteliers' incentivization of environmental sustainability metrics within the hospitality literature. This study, therefore, surveyed 56 hotel management firms in the United States representing 18,961 hotel properties to determine if they are currently incentivizing environmental sustainability initiatives among their property-level general managers (GMs) compared to more common incentives associated with financial performance. Findings reveal that nearly all firms incentivize GMs around financial results [96 %], guest satisfaction performance metrics [91 %], and operational performance metrics [71 %], such as goals related to employee turnover rates. However, this study finds that only 17 % of the firms currently incentivize their GMs with metrics focused on environmental sustainability. Despite this low percentage of hotel companies not currently incentivizing environmental sustainability, results show hotel companies are open to the idea of incentivizing environmental sustainability, with 51 % being either “likely” or “very likely” to begin doing so if such environmental sustainability initiatives could be monitored by a mystery shopper, a brand inspector, or through guest surveys. Therefore, the implications section offers specific directions on how such adoption can be operationalized.","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"12 1","pages":""},"PeriodicalIF":11.7,"publicationDate":"2025-01-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142990503","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Variety is better: How emodiversity is related with hotel guests’ repurchase intention","authors":"Shanshi Li, Yun Dong, Xiaojun Li","doi":"10.1016/j.ijhm.2025.104079","DOIUrl":"https://doi.org/10.1016/j.ijhm.2025.104079","url":null,"abstract":"Emotion plays a pivotal role in shaping the hotel guest experience during their visit. However, prior research often examined hotel guest emotions in isolation, focusing either on the mean levels of positive and negative emotions or separately analyzing specific emotions. This study advances existing research by investigating how emodiversity, encompassing the variety and relative abundance of emotional experiences, can influence the repurchase intention of hotel guests, employing mixed methods. The survey of 568 hotel guests and a semi-structured interview of 25 guests reveal that emodiversity positively influences the repurchase intention of hotel guests, irrespective of valence. Moreover, emotional awareness serves as the underlying mechanism for these effects. The consumer’s savoring strategy significantly moderates the relationship between negative emotional awareness and repurchase intention. This study contributes to the hospitality literature by highlighting the diversity of emotions as a crucial yet overlooked antecedent of hotel guests’ behavioral intentions, along with its underlying mechanism.","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"45 1","pages":""},"PeriodicalIF":11.7,"publicationDate":"2025-01-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142990159","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Fire with smoke: Exploitative leadership, anxiety, and service sabotage in the hotel industry","authors":"Muhammad Waheed Akhtar, Osman M. Karatepe, Fauzia Syed, Muhammad Usman, Muhammad Kashif Aslam","doi":"10.1016/j.ijhm.2025.104097","DOIUrl":"https://doi.org/10.1016/j.ijhm.2025.104097","url":null,"abstract":"Using cognitive–motivational–relational theory as the theoretical focus, our paper develops and tests a research model that investigates workplace anxiety and work alienation as the serial mediators of the influence of exploitative leadership (EL) on service sabotage. Data were collected from hotel frontline employees (FLEs) with a time lag of one month and their supervisors. The hypotheses were assessed via the PROCESS macro. The results reveal that EL exacerbates workplace anxiety, which in turn leads to FLEs’ service sabotage. The results further demonstrate that work alienation mediates the link between EL and service sabotage. As hypothesized, the EL-service sabotage relationship is serially mediated by workplace anxiety and work alienation. Our research contributes to the hospitality and dark leadership literatures by denoting workplace anxiety and work alienation as the underlying processes through which exploitative leaders trigger employees’ service sabotage.","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"100 1","pages":""},"PeriodicalIF":11.7,"publicationDate":"2025-01-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142990504","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Centering on health and wellbeing: Examining consumers’ organic food purchasing decisions in restaurants when traveling","authors":"Pei Liu, Han Wen, Anna S. Mattila","doi":"10.1016/j.ijhm.2025.104082","DOIUrl":"https://doi.org/10.1016/j.ijhm.2025.104082","url":null,"abstract":"This study investigates the factors affecting consumers’ organic food purchase behaviors while traveling, drawing on the social exchange theory and institutional trust theory. Data was collected through purposive sampling via an online survey platform, targeting recently traveled participants. The results indicate that environmental, health, and food safety benefits significantly improve consumers’ attitudes, positively influencing their behavioral intentions. Price consciousness and knowledge of organic foods demonstrate partial moderating effects. These findings underscore the importance of understanding consumer perceptions and the moderating role of price and knowledge in the context of travel. A multi-group analysis explored the differential impact of socio-demographic factors such as family status and gender. These insights suggest that marketing strategies in the hospitality and tourism industries should be tailored to address the distinct preferences of these demographic groups, thereby enhancing consumers’ attitudes and purchasing decisions on organic food while traveling.","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"31 1","pages":""},"PeriodicalIF":11.7,"publicationDate":"2025-01-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142990162","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"‘Be a part or apart?’: A phenomenological study on older adults’ resident retention and continued stay in senior living facilities","authors":"Shi Yin Chee","doi":"10.1016/j.ijhm.2025.104078","DOIUrl":"https://doi.org/10.1016/j.ijhm.2025.104078","url":null,"abstract":"At the heart of older adults’ decisions to stay or leave senior living facilities often comes down to whether they feel ‘a part’ of their new environment or ‘apart’ from it. This study explores the lived experiences of older adults in senior living facilities, identifies factors influencing their decision to continue staying, and examines how these settings meet their changing needs in relation to resident retention and overall well-being. Using Moustakas' transcendental phenomenology, in-depth interviews were conducted with 20 older adults, analyzed via the Modified Stevick-Colaizzi-Keen method to identify and synthesize themes. Five main themes influencing resident retention were discovered: autonomy, privacy, and control; resilience and adaptation; a sense of belonging; personalized care needs; and comfort, safety, and accessibility. The findings provide actionable strategies for developing enabling environments, offering crucial information for policymakers, caregivers, and healthcare professionals to improve the well-being of older adults.","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"22 1","pages":""},"PeriodicalIF":11.7,"publicationDate":"2025-01-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142990164","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Knowledge transfer and knowledge management in tourism organisations: A widening and deepening research agenda","authors":"Gareth Shaw, Allan M. Williams","doi":"10.1016/j.tourman.2024.105121","DOIUrl":"https://doi.org/10.1016/j.tourman.2024.105121","url":null,"abstract":"There have been substantial developments in research on knowledge management in the tourism economy in recent years. This is illustrated by the broadening of research away from an initial focus on hotels to a range of organizational forms as well as emergent issues such as climate change and online platforms. However, the research has mostly been fragmented, examining particular knowledge processes rather than overall knowledge management. Absorptive capacity models (ACAP) provide one means to address this research gap and their application and adaptation in tourism research is assessed. Particular attention is paid to the relationship between knowledge and uncertainty because how the latter is engaged with, determines how knowledge is managed and applied. Five potential foci for future research on ACAP are identified namely: uncertainty and crises, micro-foundations and nature of knowledge, intra-organizational knowledge theories, inter-organizational processes, and methodological issues.","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"12 1","pages":""},"PeriodicalIF":12.7,"publicationDate":"2025-01-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142988704","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Flexibility-based price discrimination in a competitive context considering consumers’ socioeconomic status","authors":"Jian Zhang, Emily B. Laidlaw, Raymond A. Patterson","doi":"10.1016/j.ejor.2025.01.005","DOIUrl":"https://doi.org/10.1016/j.ejor.2025.01.005","url":null,"abstract":"This study examines the impact of flexibility-based price discrimination (FBPD) on the pricing and quality strategy of the adopting firm and its competitor, as well as the impact on the welfare of consumers. We assume that the inflexible consumers being targeted for price discrimination can be either high-income consumers or low-income consumers, and the high-income consumers are more sensitive to product quality. We show that depending on who the targeted inflexible consumers are, the impact of FBPD on all firms and consumers can be either negative or positive. If an FBPD is to exploit the inflexibility of low-income consumers, it will not only make the vulnerable group even more disadvantaged but also lower the firms’ incentive to produce high-quality products. On the contrary, if an FBPD is to exploit the inflexibility of high-income consumers, it will increase the firms’ incentive to produce high-quality products, and the targeted consumers will be compensated by having higher quality products. However, the firms might engage in excessive quality enhancement, leading to a situation where the competition between the firms falls into a prisoner’s dilemma. Our research results suggest that the application of FBPD could necessitate a comprehensive regulatory framework to ensure ethical implementation while safeguarding consumer welfare, particularly that of vulnerable groups.","PeriodicalId":55161,"journal":{"name":"European Journal of Operational Research","volume":"26 1","pages":""},"PeriodicalIF":6.4,"publicationDate":"2025-01-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142990258","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}