IF 2.2 4区医学

Health Information and Libraries Journal Pub Date : 2025-03-28 DOI: 10.1111/hir.12570

Yanyan Wang, Jin Zhang, Xiaohan Yan, Benjamin Ombati Omwando

{"title":"Health consumers' emotional responses toward asthma videos on YouTube are influenced by time since posting, number of tags, subject of content and the emotional tone.","authors":"Yanyan Wang, Jin Zhang, Xiaohan Yan, Benjamin Ombati Omwando","doi":"10.1111/hir.12570","DOIUrl":"https://doi.org/10.1111/hir.12570","url":null,"abstract":"<p><strong>Background: </strong>Social media platforms and user-generated videos have become important channels and resources for health consumers seeking information and learning about asthma management.</p><p><strong>Objectives: </strong>This study examined the characteristics of asthma-related videos on YouTube, health consumers' emotional responses to these videos and explored the video attributes influencing their emotional responses and attitudes toward asthma-related content.</p><p><strong>Methods: </strong>The study employed manual subject analysis, sentiment analysis, descriptive statistical analysis and regression modelling.</p><p><strong>Results: </strong>The most popular content categories were Treatment, Prevention and Cause & Pathophysiology. Consumer interactions confirmed interest in Treatment. The time since posting, the number of tags, the subject of content and the general tone (positive/neutral/negative) of a video influenced whether it elicited positive or negative emotions.</p><p><strong>Discussion: </strong>The consumer interactions might indicate interest in a content category, but the analysis might show negative attitudes to that content. 'Sign & Symptom' content can reduce the positive emotional responses, and 'Cause & Pathophysiology' content can raise the negative emotional responses, thus reducing the consumers' expression of positive attitudes in different ways.</p><p><strong>Conclusion: </strong>The content priorities of video creators and health consumers differed, and keeping the emotional tone positive appears important for fostering positive emotional responses and attitudes.</p>","PeriodicalId":47580,"journal":{"name":"Health Information and Libraries Journal","volume":" ","pages":""},"PeriodicalIF":2.2,"publicationDate":"2025-03-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143731560","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"医学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Does travel sharing type promote creativity? The serial mediation effect of self-concept clarity and self-efficacy

IF 10.9 1区管理学

Tourism Management Pub Date : 2025-03-28 DOI: 10.1016/j.tourman.2025.105194

Lujun Su , Xiushan Wang , Songshan Huang (Sam)

引用次数: 0

Unveiling the Nexus: Service robot support and proactive customer service performance in hospitality industry

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-03-28 DOI: 10.1016/j.ijhm.2025.104202

Taeshik Gong

{"title":"Unveiling the Nexus: Service robot support and proactive customer service performance in hospitality industry","authors":"Taeshik Gong","doi":"10.1016/j.ijhm.2025.104202","DOIUrl":"10.1016/j.ijhm.2025.104202","url":null,"abstract":"<div><div>This study investigates the impact of service robot support on proactive customer service performance in the hospitality industry. Grounded in the proactive motivation model, the mediating role of self-efficacy, intrinsic motivation, and positive affect is examined, while introducing service task complexity as a crucial moderator. The findings reveal that service robot support positively influences employee psychological states, leading to enhanced proactive customer service performance. Importantly, the effectiveness of service robot support is contingent on the complexity of service tasks, with optimal effects in moderately complex scenarios. Contributions to the literature include a nuanced understanding of the cognitive and emotional processes associated with service robot support. Practical implications extend to hospitality managers, guiding strategic deployment and employee well-being initiatives in the evolving landscape of human-robot collaboration. As the hospitality industry navigates technological advancements, this research provides actionable insights for leveraging service robots to enhance customer service.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"129 ","pages":"Article 104202"},"PeriodicalIF":9.9,"publicationDate":"2025-03-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143726043","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The past, present, and future of adaptive selling: Toward an integrative framework

IF 18.2 1区管理学

Journal of the Academy of Marketing Science Pub Date : 2025-03-28 DOI: 10.1007/s11747-025-01096-3

Nawar N. Chaker, Rhett T. Epler, Gabriel Moreno, Dana Amiri, Elizabeth G. McDougal, Jay O’Toole

{"title":"The past, present, and future of adaptive selling: Toward an integrative framework","authors":"Nawar N. Chaker, Rhett T. Epler, Gabriel Moreno, Dana Amiri, Elizabeth G. McDougal, Jay O’Toole","doi":"10.1007/s11747-025-01096-3","DOIUrl":"https://doi.org/10.1007/s11747-025-01096-3","url":null,"abstract":"<p>Adaptive selling represents a notable and influential concept in the marketing literature. Despite being discussed in scholarly research and managerial practice for over forty years and mixed findings about its impact, a comprehensive understanding of the construct of adaptive selling remains missing. To remedy this critical knowledge gap, we conduct a comprehensive review of 188 articles across twenty-seven journals. We combine three approaches in our survey of the literature, including a systematic review, a main path analysis, and a bibliographic analysis. Together, this three-prong review offers profound insights into the state of adaptive selling research by (1) mapping the key stages of evolution of research in this domain over the last four decades, (2) delineating various conceptualizations and operational measures of the construct of adaptive selling, and (3) advancing an integrated framework of the nomological network of adaptive selling. Based on these insights, we outline five major opportunities for future theoretical development and empirical research to move the domain forward.</p>","PeriodicalId":17194,"journal":{"name":"Journal of the Academy of Marketing Science","volume":"64 1","pages":""},"PeriodicalIF":18.2,"publicationDate":"2025-03-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143723578","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Is Time The Great Equalizer? How Interpersonal Time Request Processes are Shaped by and Reproduce Disparities 时间是伟大的均衡器吗？人际交往中的时间申请过程如何形成和复制差异

IF 16.4 1区管理学

Academy of Management Review Pub Date : 2025-03-28 DOI: 10.5465/amr.2023.0242

Borbala Csillag, Elizabeth M. Campbell, Le Zhou

引用次数: 0

When algorithms meet emotions: Understanding consumer satisfaction in AI companion applications

IF 11 1区管理学

Journal of Retailing and Consumer Services Pub Date : 2025-03-28 DOI: 10.1016/j.jretconser.2025.104298

Nikee Silayach , Rajeev Kumar Ray , Navneet Kumar Singh , Devi Prasad Dash , Amit Singh

{"title":"When algorithms meet emotions: Understanding consumer satisfaction in AI companion applications","authors":"Nikee Silayach , Rajeev Kumar Ray , Navneet Kumar Singh , Devi Prasad Dash , Amit Singh","doi":"10.1016/j.jretconser.2025.104298","DOIUrl":"10.1016/j.jretconser.2025.104298","url":null,"abstract":"<div><div>AI companion applications are transforming how people form and maintain relationships in the digital world, with millions of users now engaging in emotional and social interactions with AI agents. Understanding what drives user satisfaction becomes crucial as these applications become increasingly integrated into users' daily lives. Drawing on Orlikowski's practice lens theory and employing text mining and hierarchical clustering methodologies on user reviews enhanced with focus group discussions, this study identifies two key determinants of user satisfaction: Functional Capability Perception and Affective Social Attunement. The analysis of 156,637 user reviews and insights from diverse participants reveals that satisfaction emerges through users' simultaneous negotiation of technical proficiency and emotional boundaries in their AI interactions. Functional capabilities positively influence satisfaction, while deeper emotional engagement creates a paradoxical effect where users become more sensitive to AI limitations. The study demonstrates how societal conditions shape these dynamics, with evaluation criteria evolving from simple acceptance to deeper interpersonal connections, reflecting changing attitudes toward human-AI relationships. Our mixed methods approach uncovers the contextual factors and usage patterns that shape how users integrate these technologies into their daily routines and emotional ecosystems. These insights advance our understanding of human-AI relationships while providing practical guidance for developers on creating adaptive systems that respond to evolving user needs. By understanding these complex dynamics, stakeholders can develop AI companions that enhance human relationships rather than attempting to replace them.</div></div>","PeriodicalId":48399,"journal":{"name":"Journal of Retailing and Consumer Services","volume":"85 ","pages":"Article 104298"},"PeriodicalIF":11.0,"publicationDate":"2025-03-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143724655","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Sustainability Orientation, Sustainability Implementation, and Brand Image in Service Firms

IF 13.4 1区管理学

Business Strategy and The Environment Pub Date : 2025-03-28 DOI: 10.1002/bse.4273

Sandeep Jagani, Vafa Saboori‐Deilami

{"title":"Sustainability Orientation, Sustainability Implementation, and Brand Image in Service Firms","authors":"Sandeep Jagani, Vafa Saboori‐Deilami","doi":"10.1002/bse.4273","DOIUrl":"https://doi.org/10.1002/bse.4273","url":null,"abstract":"This paper uses legitimacy theory and cognitive dissonance theory to explore the relationship between sustainability orientation, sustainability implementation, and brand image in the service sector. Specifically, we examine the mediating role of implementation—the translation of strategic intent into actionable practices—on customers' perceptions. Using multilevel analyses of 31 US service firms and a survey of 6891 customers, we find that sustainability implementation is a strong positive predictor of brand image. However, sustainability orientation alone has a negative direct effect on brand image, suggesting that stated commitments without corresponding action can harm perceptions. Crucially, sustainability implementation positively mediates the relationship between orientation and brand image. This research addresses a key gap in the literature by demonstrating that, in the service sector, genuine action, not just communication of intent, is essential for building a sustainable brand. From a practical standpoint, the findings highlight that strategic intent toward sustainability, while necessary, is insufficient. To avoid greenwashing perceptions, firms must couple their sustainability orientation with effective and visible implementation of environmental and social initiatives.","PeriodicalId":9518,"journal":{"name":"Business Strategy and The Environment","volume":"100 1","pages":""},"PeriodicalIF":13.4,"publicationDate":"2025-03-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143734101","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Supporting Intellectual Property Protection: Blockchain Technology as a Catalyst for Open Innovation

IF 1 2区管理学

California Management Review Pub Date : 2025-03-28 DOI: 10.1177/00081256251320366

Stephan M. Wagner, Alexander A. Fink, Jonas F. Ehrnsperger, Philipp Düpree

引用次数: 0

Clarifying the effect of green demarketing on sustainable performance in the service industry: Does green learning matter?

IF 9.9 1区管理学

International Journal of Hospitality Management Pub Date : 2025-03-28 DOI: 10.1016/j.ijhm.2025.104205

Wei-Jr Juo, Chao-Hung Wang

{"title":"Clarifying the effect of green demarketing on sustainable performance in the service industry: Does green learning matter?","authors":"Wei-Jr Juo, Chao-Hung Wang","doi":"10.1016/j.ijhm.2025.104205","DOIUrl":"10.1016/j.ijhm.2025.104205","url":null,"abstract":"<div><div>While green demarketing assists companies in facilitating environmental practices, prior studies also support green demarketing as a key factor in sustaining a company’s performance. However, there is limited knowledge about the effects of green demarketing on various aspects of sustainable performance, including environmental performance, economic performance, and social performance. Additionally, research on green demarketing in achieving sustainable performance through the mediating role of green learning is scarce. This study addresses these knowledge gaps by investigating the correlations between green demarketing, green learning, and sustainable performance. Data were collected through a survey of 243 service companies that have implemented a green demarketing (GD) strategy. Structural equation modeling (SEM) was used to test both direct and mediating effects between constructs. The results indicate that both green demarketing and green learning significantly impact the three sub-constructs of sustainable performance. This study provides important insights for managers in service industries regarding the potential benefits of implementing a green demarketing strategy. Furthermore, the findings suggest that green learning not only fully mediates the relationship between green demarketing and social performance, but also partially mediates its links with environmental and economic performance.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"129 ","pages":"Article 104205"},"PeriodicalIF":9.9,"publicationDate":"2025-03-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143716107","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Barriers to and opportunities for the restoration of mana in emergency management legislation and its implementation for Māori

IF 2.4 3区管理学

Disasters Pub Date : 2025-03-28 DOI: 10.1111/disa.12684

Matthew Rout, Shaun Awatere, John Reid, Emily Campbell, Annie Huang, Tui Warmenhoven

{"title":"Barriers to and opportunities for the restoration of mana in emergency management legislation and its implementation for Māori","authors":"Matthew Rout, Shaun Awatere, John Reid, Emily Campbell, Annie Huang, Tui Warmenhoven","doi":"10.1111/disa.12684","DOIUrl":"https://doi.org/10.1111/disa.12684","url":null,"abstract":"<p><i>Ever since colonisation by the British in 1840, Māori, the indigenous peoples of Aotearoa New Zealand, have been fighting to reclaim their mana (authority and influence) over their whenua (land). They were set to regain mana in emergency management (EM) through a parliamentary Bill, but a recent change of government has seen this legislation discharged. This paper explores the barriers to and the opportunities for gains in authority and influence in EM, with authority understood as representation on the national and regional EM bodies, and influence as incorporation of the Māori worldview into legislation and supporting EM implementation documentation. The study applies these different levels of analysis to two case studies to examine any EM-related changes between the Christchurch earthquake in February 2011 and the arrival of Cyclone Gabrielle in February 2023. The paper offers several strategies at both analytical levels that Māori could use to further their mana under the current government.</i></p>","PeriodicalId":48088,"journal":{"name":"Disasters","volume":"49 3","pages":""},"PeriodicalIF":2.4,"publicationDate":"2025-03-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/disa.12684","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143726877","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

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